Enorme Santanna Island

Très bel hôtel, récent, assez calme, comme un petit village, on ne sent pas la foule comme un hôtel classique, plusieurs piscines, personnel très gentils, buffet varié, Chambre agréable, mais armoire pas optimisée, Il n’y a pas d’animation le soir, manque de jolie plage. Sinon c’était parfait.

Avec ce standing, un kit de beauté serait apprécié. Rangements trop exigus, chambre trop petite à 3 avec les valises qui vont avec À part cela, très bel hôtel, mais peu familial et trop jet set

Sehr saubere Zimmer. Essen sehr lecker. Leider kein eigener Strand und Doppelzimmer mit Swim up Pool lohnt sich nicht weil der Pool nur ca. 8 m lang und 2 m breit ist und für 4 Doppelzimmer zur Verfügung steht.

Personal sollte mehr lächeln unten im essen Bereich ! Alle Kunden sollten gleich behandelt werden ! Personal beim Essen viel zu langsam ! Nach Anmerkung auf unser dreckiges Zimmer wurde nichts sauber gemacht außer das die Ameisen weggemacht wurden. Die Haare die davor im Zimmer waren wurde in diesen 5 Tagen nicht weggemacht

I had an unfortunate mishap while booking. While every single reservation i made through Expedia was marked and billed at 3 travelers, somehow this booking defaulted to 2 and I did not catch the error until night of check in. Why would i when i had input 3. While this is not the fault of the property, they were not willing to help ease this unexpected additional $225 ( for a 2 night stay) even though room could accommodate 3 people. I DO fault the property for interrupting my dinner with my family while they were in the know of issue and it was in process of being fixed. I also received not 1 but 3 messages during my very short stay continuing interrupting my family vacation time i never get to have. The 2 messages were referencing needing the additional payment (after i already dropped aporoximate 900 for 2 nights!) They did receive the first of 2 additional payments at this point totaling about $1025. Interrupting the short stay for additional $125 causing great embarassmemt to me with my 2 sons as they didn't understand details and assumed mom was in financial issues which made them feel guilty for coming to this "luxury resort" we chose to splurge on for first time in their lives (20 years!) They felt bad which made me feel bad. I already was stressing at this surprose cost, so adding emotional strsin only made it worse. The 3rd message was because i refused housekeeping services. I did not see need for only staying a 2nd day. I was directed to go to front desk for that!