Quality Inn & Suites Augusta Fort Gordon Area

Keys didn’t work, common area smelled strongly of marijiana, wall outlets hung out of the wall and the tub didn’t drain oh and bugs

Roaches in the room. Condom box in the elevator. An ice machine that smelled and was leaking dirty looking water, cover d in thick dust. Still Waiting for a refund and had to contact corporate because I couldn’t get any help at the hotel itself. When brought up to staff there were roaches they just said ok and didn’t act surprised at all. This was really upsetting considering we had an infant with us.

This hotel is disgusting. We checked out 15 minutes after checking in and went to a different hotel. The receptionist was friendly but that was the only acceptable part of the experience. The reception area is a mess. There was a pallet of toilet paper by the elevator sort of blocking the buttons. The floor of the elevator was sticky enough that my shoes were still sticky the next morning after going out to eat and staying at a different place. The receptionist just shrugged when we told her how sticky the floor was. The elevator has some graffiti scratched on the inside of the door. The hallway smelled bad. The floor in the bathroom was wet and had hair on it. A patch job had been started on the wall around the shower head - it was not finished. There was what appeared to be a booger on the wall. The window seal is broken and it is so clouded that I couldn’t see out of it. The shelf on the wall was hung crookedly. The bed made the noise metal makes when it buckles when I sat or moved on it. The room was not at all as displayed online. Those pics must be really old. The business center computer was on the floor (not connected to anything) looked like it was being used for storage.

The room did not look like advertised - paint on wall missing - smoke detector missing - pool was closed for season - should say what the season is

This hotel is really one down. The elevator was so scary to ride. I thought I was going to get stuck. Things are out of date. They really need to update. I remember when this was a nice place

Couldn’t stay there it was so disgusting and in disarray. Dirty, moldy, wet carpets, garbage, and building materials. Terrible customer service besides one front desk attendant explaining new ownership had come in and tried cutting costs, especially in the cleaning and maintenance.

Very bad maintenance, all hallways dirty, bad smell. At least beds and bathroom were kind of clean; but walls and floors old and dirty. Never will be go back to this hotel.

I didn't like they lock the main lobby door at night and ask visitors what name and room they going to no privacy

The staff was great and super sweet but the conditions of the hotel are not good. The elevator button for 1st floor was gone so I had to carry my luggage down. The rooms had a smell and housekeeping came and fixed my sheets but didn’t vacuum the floor which was not clean. I appreciate that there were no bugs tho and everyone was very nice.

We were without running water let of the night and all morning until we checked out. We couldn’t use the bathroom, brush our teeth or shower for work. And no one wanted to help with the situation or come up with a remedy. They were only concerned about us checking out right on time. What about the fact that we can’t use the water?

This hotel is disgusting. We checked out 15 minutes after checking in and went to a different hotel. The receptionist was friendly but that was the only acceptable part of the experience. The reception area is a mess. There was a pallet of toilet paper by the elevator sort of blocking the buttons. The floor of the elevator was sticky enough that my shoes were still sticky the next morning after going out to eat and staying at a different place. The receptionist just shrugged when we told her how sticky the floor was. The elevator has some graffiti scratched on the inside of the door. The hallway smelled bad. The floor in the bathroom was wet and had hair on it. A patch job had been started on the wall around the shower head - it was not finished. There was what appeared to be a booger on the wall. The window seal is broken and it is so clouded that I couldn’t see out of it. The shelf on the wall was hung crookedly. The bed made the noise metal makes when it buckles when I sat or moved on it. The room was not at all as displayed online. Those pics must be really old. The business center computer was on the floor (not connected to anything) looked like it was being used for storage.

The staff was very friendly, the rooms weren’t clean and the curtains and couch were old and outdated and the bathroom needs a serious update. We didn’t eat breakfast so I can’t give an opinion on that and they definitely need to call and exterminator

Didn't like the cleaniness

The bathroom was dirty and all night I kept hearing a slamming noise not sure what it was. I went to wash my face and there was something in the wash cloth I looked closer it was some type of animal nail! I brought it to the front desk in the morning and showed him he look disgusted as well.

Couldn’t stay there it was so disgusting and in disarray. Dirty, moldy, wet carpets, garbage, and building materials. Terrible customer service besides one front desk attendant explaining new ownership had come in and tried cutting costs, especially in the cleaning and maintenance.

Horrible place to stay!! Our room was very outdated, window stained so bad you couldn't see out of it, bugs in the bathroom, bed extremely noisy, room not very clean. Telephone didn't work, outlets didn't work, shower drained slow and we needed to get a plunger to get the toilet to drain. When I spoke to the manager saying we were leaving, he told me the person before us stayed in the room long term and wouldn't let staff in the room to up date. We were extremely disappointed. I will be contacting corporate to complain and I will submit a video.

Dirty and nasty won’t recommend ever

Need more cleaning

Literally the worst maintained and smelly hotel I've ever seen. Holes in walls, the most disgusting bathroom in the history of bathrooms. Horrible, overwhelming smell. Not a chance this place passes a health inspection.

It was better than expected. Close to the highway, near a Chinese restaurant and gas stations. Decent breakfast every morning, and the room was clean and comfortable

Close proximity to Augusta National. Rooms are very small. Half the lights/outlets did not work. Overall- ok

The room did not look like advertised - paint on wall missing - smoke detector missing - pool was closed for season - should say what the season is

The beds were uncomfortable and were made with metal I was in an adjoining room and had to use towels at the bottom of the door to keep the cannabis smell out of my room. The hotel is very dated.

The air conditioner in first room I was in didn't work so they moved me; I appreciated that. The room was very comfortable. The bathtub didn't drain well but it didn't matter.

The room was absolutely nothing the website advertised. The size of a Cracker Jack box for a king size room. The room had a horrible smell to it as well. Luckily I had some spray. I sprayed that around the room and towards the air conditioner. The fridge did not work. It was awful. I will not be staying there again nor would I recommend this hotel to anyone. The only good thing I can say about it is that the looked like the bathroom was the cleanest part of the room.

The cushions of the sofa bed were torn. The window was dirty or stained terribly.

The bed was like sleeping on the floor. Walls were very thin and could hear people walking down the hallway and at the vending machine

This hotel is really one down. The elevator was so scary to ride. I thought I was going to get stuck. Things are out of date. They really need to update. I remember when this was a nice place

This hotel is in such terrible condition, smoke detectors missing with loose wires hanging from the ceiling, lightbulbs missing, stains and damage to all the walls and the shower had two tiny streams of water with zero water pressure.

Beds are very comfortable and was in great location and Chinese restaurant across the street so so good

Bed was clean and comfortable. I hated the security fee was to much, front desk poor people skill, television didn't work and the bathroom tub/shower had no nozzle to turn it on. Next room sent to Tv did not work either. Was glad to check out and go to another hotel.

The pictures made it look better than it actually was. Definitely need some updates in the bathroom. The beds were comfy. Didn’t eat breakfast there. Not a place I'll go back to. Customer service could have been better.

The room was not in order, the TV was on the floor the bed was not made, the desk was in the middle of the room. It was like the room was out of service. They claimed they would refund the charge to expedia and I would get the money back, but have not seen it!

Property was over all nice... Service could of been a little better… but not a bad stay for the price.

The hotel room I stayed in was a disappointing experience overall. My flight was delayed so I communicated with the staff throughout the day in regards to my arrival status. However when I finally got to the hotel at 1am, the hotel attendant act as if he couldn’t find my reservation. Upon entering, a musty mildew or dirty carpet odor engulfed the space, hinting at poor ventilation or cleanliness issues. The air conditioning unit was extremely old and case was broken. When alerted staff was told that they were aware. Window had a chalky residue on them. When ask to clean, was told it’s from the sun and does not come off. Despite the wonderful friendly receptionist Jasmine, the room's condition left much to be desired, making it difficult to relax or feel comfortable during my stay. Thank God our activities For anyone seeking a pleasant lodging experience, I would strongly advise looking elsewhere.

Do not stay here!!!! The pictures are from when the hotel first opened! Holes in the walls and doors. Room door safety lock was busted. Shower rod falling off. Bedroom light would not turn on just flickered like a horror film. Disgusting smell and prostitution and drugs were happening all up in there! Walked straight out of the room and back to front desk & left the keys and told the employee that we would not be staying and checked OUT!! they would not refund our money either! Lousy service.

The staff was great and super sweet but the conditions of the hotel are not good. The elevator button for 1st floor was gone so I had to carry my luggage down. The rooms had a smell and housekeeping came and fixed my sheets but didn’t vacuum the floor which was not clean. I appreciate that there were no bugs tho and everyone was very nice.

All employees was very nice and helpful. NEED LOWER BEDS: I am 5'5" tall and disabled. I had to lay on the side of the bed as my 60 yrs old sister roll me into the bed. NEED SHOWERS ONLY: I also had difficulties lifting my legs over into and out of the tub.

We were without running water let of the night and all morning until we checked out. We couldn’t use the bathroom, brush our teeth or shower for work. And no one wanted to help with the situation or come up with a remedy. They were only concerned about us checking out right on time. What about the fact that we can’t use the water?

The staff was amazing - very helpful and friendly

Close proximity to Augusta National. Rooms are very small. Half the lights/outlets did not work. Overall- ok

Was 1st gonna stay at studio 6 (motel 6) to save money but it was horrible and got this place in stead! This place was doing renovations and needed it too. But I toughed it out just to see my son at fort Eisenhower, very close! Beds were actually very comfortable! But facility still needs improvement

Bad spot

Good property for the price and location.

It was better than expected. Close to the highway, near a Chinese restaurant and gas stations. Decent breakfast every morning, and the room was clean and comfortable

Beds are very comfortable and was in great location and Chinese restaurant across the street so so good

We stayed for the Masters and upon arrival the rooms smelt, electric wires were hanging from the ceiling, no phone...just a cord, mold in the window frames, ironing board with no cover...or iron. Then in the morning we found serval unwanted guests...roaches (also found them at the morning breakfast buffet, and weight room. Photos certainly weren't taken recently

The toilet was broken in our room so tbey had to move us to the second floor. And the breakfast, especially the "hot" part with thr eggs and sausage was terrible

It was better than expected. Close to the highway, near a Chinese restaurant and gas stations. Decent breakfast every morning, and the room was clean and comfortable