MainStay Suites St Louis - Galleria

Staff were very kind and helpful. Unit was comfortable, property was quiet. One room had some hair in the shower and on the towels, which wasn’t great. Parts of the property were overgrown and had trash scattered around. It seems to be an old property that could use a general upgrade.

Family friendly place to stay.

This is definitely a no frills hotel. The grounds are not well maintained--grass needs cutting, concrete steps are crumbling. When we got to our room, we learned that the TV was not working. We had to move to another room because we were told that there is no maintenance. It was early evening, so not sure if no maintenance in the evening or no maintenance at all. Although there were clean towels in the room, no wash cloths and no hand soap (although there was shampoo, conditioner and body wash). The oven in the kitchenette was absolutely disgusting! I realized that there was no hair dryer in the room. I went to the front desk and asked and they said someone would bring me one. 8 hours later, still no hair dryer, so I went back and asked again. The front desk clerk promised that she would try to find one for me or let me know if there wasn't any available. Never heard back from her and never got a hair dryer. The website states coffee and tea in the lobby, however we were told that the coffee maker was broken. The exercise room had a treadmill, a stationary bike and an elliptical. The stationary bike was out of order. The treadmill worked fine The one bright spot was that they did allow us to check out late. I would not recommend this hotel.

The room deposit was almost $100 more than the cost of the room. $300 deposit. We stayed one night. It will take 5-10 business days before we get the deposit back. One garbage bin for the whole 2 “br” 2 bathroom suite It was advertised as having a king size bed and the larger bed was NOT a king No extra blankets anywhere No hand soap in any bathroom

I booked a two bedroom suite for me and my son who is in a wheelchair. Nowhere on the listing did it say the unit was up two flights of stairs. The hotel had a room that may have accommodated but I had to work with hotel.com. I chatted with an agent that stated they could not make any changes. Awful. Lost money and had to find another hotel. Completely unacceptable.