WelcomHeritage Mandir Palace

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The staff kept us waiting for almost 30 mins to show the room even after reaching check-in time around 3:30 PM. Staff was giving the priority to Foreign tourists and giving us lame excuses that we are finding the keys and it took 30 mins.

I stayed at this hotel for four nights with my husband and daughter. Overall, the experience was pleasant, with spacious rooms and well-maintained bathrooms. The restaurant staff were courteous, polite, and helpful throughout our stay. The dinner arrangement by the pool with a bonfire was also enjoyable. However, there are a few points I would like to highlight for improvement: 1. The breakfast spread was quite limited for a four-star property. There were very few fresh juice options, and buttermilk was not available. Additionally, the cut fruits—particularly guava and papaya—did not appear fresh. 2. The breakfast timing was only until 9:30 AM, which is relatively early. Most hotels offer breakfast until at least 10:00 or 10:30 AM. 3. The checkout time of 10:00 AM is quite early, especially for guests who come to relax. A checkout time of at least 11:00 AM, or preferably 12:00 PM, would be more appropriate, particularly during the winter season. 4. I noticed that some guests were vacating around 11:30 AM; however, despite my request, we were not granted even a one-hour extension. This was disappointing, especially as my flight was delayed by two hours. I hope this feedback is taken constructively to enhance the overall guest experience in the future.

It was simply an A+ experience. From the time we checked in to the time we checked-out of the hotel. The hotel staff was courteous and prompt. Cleanliness of the property is outstanding. We were there for Christmas eve and so there were a lot of enjoyable activities planned for the guests. Even the royal family (who lives in the private parts of the property) joined in the festivities. We rented the heritage rooms where we got the feel of living as royals in a haveli. I would highly recommend those rooms. The rooms were amazing, well furnished and full of required amenities. Lastly, all key attractions are walkable from this place.

Nice