Ararat Hotel

Let me start by saying the room was clean and the people working there were all very pleasant and helpful. However the room that I ended up staying in was very rundown, poor water pressure, sink wobbly, and one side of the bed was completely collapsed. The walls were very thin, that if you room next door made a sound you would here it, and when taking a shower the sound of the water reverberate on that section of the floor. The room was plenty big. Breakfast was good! It's well located (right behind the Swedish Embassy) and a 5min walk from Republic Square. Would I come back, probably not.

I think it is completely inappropriate for this to be advertised as a 4 star property. The standard falls below 2 stars at its very best. The first room as I was offered (even though I was later told this was an error, which I do not fully believe) was in an appalling condition. There were marks on the walls, the wardrobe was broken, the fridge smelled to name but a few. I was then offered an upgrade to a better room. Which certainly was an improvement, but barely 3 stars let alone 4. I was disappointed to learn that the pool and the gym were not available for use. When I asked how long this had been the case, I was informed it had been quite some time. Given that the room was booked 3 days prior to my arrival, the Hotel have clearly lied about facilities to lure in guests. I find this unacceptable. The breakfast was very limited, and some of the hot food was cold. Clearly this hotel would have been 4 stars when first built, however it is in desperate need of refurbishment and should not be allowed to advertise itself as 4 stars and charge as such. I will certainly not be back