The Ambassador stay was a mixed bag. We went because we had tickets to the all day Metal show across the street. For the most part we just needed the room to sleep in. So far as that went, the room was clean and quiet so we had no issues with that. However We arrived back at the hotel post show at 10:40PM. We had been told (and it said it in writing) that the bar was open until midnight. When we walked in, the bartender said, "I already gave last call because I have somewhere to be." So...you provide an amenity. Tell customers your hours, (hours which are in writing by the way), and then fail to honor said hours thereby also failing to deliver upon an amenity YOU provide as part of the price of the hotel. No doubt the response will be "Sir, the bar is a luxury and not an amenity. Okay, then let's move to the Television. A television we learned was a smart tv that YOU (the customer) had to operate by logging in to YOUR (the customers) personal APP and somehow operating the TV that way. I suppose the response will be "We said a TV was provided and it was. The ability to watch it was not. You COULD watch it provided you log in from your own APP and do so. How many 60 year old couples have no such APP because we watch through a cable provider? Answer: a LOT. So, we could not get a drink at the bar despite hours clearly posted (in writing) and verbally delineated. We could not watch TV by turning on a TV set like most normal hotels. Senior Citizens. Stay away from this one
The Ambassador stay was a mixed bag. We went because we had tickets to the all day Metal show across the street. For the most part we just needed the room to sleep in. So far as that went, the room was clean and quiet so we had no issues with that. However We arrived back at the hotel post show at 10:40PM. We had been told (and it said it in writing) that the bar was open until midnight. When we walked in, the bartender said, "I already gave last call because I have somewhere to be." So...you provide an amenity. Tell customers your hours, (hours which are in writing by the way), and then fail to honor said hours thereby also failing to deliver upon an amenity YOU provide as part of the price of the hotel. No doubt the response will be "Sir, the bar is a luxury and not an amenity. Okay, then let's move to the Television. A television we learned was a smart tv that YOU (the customer) had to operate by logging in to YOUR (the customers) personal APP and somehow operating the TV that way. I suppose the response will be "We said a TV was provided and it was. The ability to watch it was not. You COULD watch it provided you log in from your own APP and do so. How many 60 year old couples have no such APP because we watch through a cable provider? Answer: a LOT. So, we could not get a drink at the bar despite hours clearly posted (in writing) and verbally delineated. We could not watch TV by turning on a TV set like most normal hotels. Senior Citizens. Stay away from this one