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Extended Stay America Suites - Memphis - Germantown West

US$ 75

/noite

Média para setembro

Extended Stay America Suites - Memphis - Germantown West - Image 1

Extended Stay America Suites - Memphis - Germantown West - Quarto

Extended Stay America Suites - Memphis - Germantown West - Quarto

Extended Stay America Suites - Memphis - Germantown West - Restaurante

Extended Stay America Suites - Memphis - Germantown West - Casa de banho

Selecione datas para ver preços e disponibilidade

US$ 75

/noite

Média para setembro

Preços médios mensais

Em Extended Stay America Suites - Memphis - Germantown West, o preço por noite é, em média, US$ 72 no mês mais barato (dezembro) e US$ 88 no mês mais caro (março), com base nos últimos 12 meses.

Preço médio por noite em Extended Stay America Suites - Memphis - Germantown West por mês, últimos 12 meses (USD)
Mês	Preço médio
janeiro	US$ 74
fevereiro	US$ 75
março	US$ 88
abril	US$ 81
maio	US$ 88
junho	US$ 87
julho	US$ 76
agosto	US$ 73
setembro	US$ 75
outubro	US$ 77
novembro	US$ 85
dezembro	US$ 72

Mais caro: março (aprox. US$ 88)

Mais barato: dezembro (aprox. US$ 72)

Sobre este alojamento

Algumas das comodidades e serviços em destaque incluem Wi-fi grátis e uma máquina de venda automática.

Estacionamento
Quartos de não fumadores
Sala familiar
Serviços de limpeza
Cofre
Máquinas de venda automática

Localização

6325 Quail Hollow, Memphis (Tennessee), Tennessee, Estados Unidos

Lichterman Nature Center (1.3 milhas)

Ópera de Memphis (1.8 milhas)

Regional One Health East Campus (2.7 milhas)

Baptist Memorial Hospital-Memphis (3 milhas)

Methodist Le Bonheur Germantown Hospital (3.1 milhas)

Theatre Memphis (3.8 milhas)

Mais informações sobre a localização

Opções de quartos

5

Estúdio Deluxe, 1 cama king-size e sofá-cama, não fumadores

Detalhes do quarto

1 Cama De Casal Extragrande

e

1 Sofá-Cama

Dormidas 4

Ar condicionado

Wi-Fi (gratuito)

Cozinha

5

Estúdio, 1 cama queen-size, não fumadores

Detalhes do quarto

1 Cama De Casal Grande

Dormidas 2

Ar condicionado

Wi-Fi (gratuito)

Cozinha

5

Estúdio, 1 cama queen-size, acessível, não fumadores

Detalhes do quarto

1 Cama De Casal Grande

Dormidas 2

Ar condicionado

Wi-Fi (gratuito)

Cozinha

5

Estúdio, 2 camas de casal, não fumadores

Detalhes do quarto

2 Camas De Casal

Dormidas 4

Ar condicionado

Wi-Fi (gratuito)

Cozinha

5

Estúdio Deluxe, várias camas, acessível, não fumadores

Detalhes do quarto

2 Camas De Casal

e

1 Sofá-Cama

Dormidas 4

Ar condicionado

Wi-Fi (gratuito)

Cozinha

5

Estúdio, 1 cama king-size, não fumadores

Detalhes do quarto

1 Cama De Casal Extragrande

Dormidas 2

Ar condicionado

Wi-Fi (gratuito)

Cozinha

Avaliações dos hóspedes

7.4

Bom

Com base em 1.004 avaliações verificadas

Quem se hospeda aqui?

Negócios

30%

Casal

20%

Família

31%

Grupos

12%

Individual

4%

O que pensam os hóspedes

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Em análises do Extended Stay America Suites - Memphis - Germantown West, os hóspedes elogiam a simpatia da equipe e a localização tranquila, mas mencionam limpeza inconsistente, quartos antigos com problemas de manutenção, café da manhã simples com poucas opções, e problemas ocasionais com reservas ou reembolsos.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

Isto foi útil?

O que pensam os hóspedes

Em análises do Extended Stay America Suites - Memphis - Germantown West, os hóspedes elogiam a simpatia da equipe e a localização tranquila, mas mencionam limpeza inconsistente, quartos antigos com problemas de manutenção, café da manhã simples com poucas opções, e problemas ocasionais com reservas ou reembolsos.

Relatos também descrevem falhas no elevador, alarmes de incêndio à noite, e partes da propriedade isoladas ou alagadas após a chuva. Vários hóspedes apreciaram o tamanho dos quartos, as políticas que aceitam animais de estimação e as cozinhas práticas dentro dos quartos para estadias mais longas. Espere uma estadia econômica com uma equipe atenciosa, mas com manutenção variável.

Instalações

Limpeza

Quartos

Serviço

Localização

Restaurante

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Instalações

As instalações são básicas, com lavanderia no local e cozinhas nos quartos úteis para estadias mais longas. Várias avaliações mencionam falhas no elevador, alarmes de incêndio ocasionais e problemas externos ou no estacionamento, como áreas isoladas ou alagadas após a chuva.

Avaliações dos hóspedes relacionadas

8

Chad

4 de abr. de 2025

·

A estadia foi de 1 noite

The dang elevator needs to be maintained so it can be available the next time I check in for a week stay. Other than that the cost overall is suitable for the amenities and living arrangements

The dang elevator needs to be maintained so it can be available the next time I check in for a week stay. Other than that the cost overall is suitable for the amenities and living arrangements

4

Reniel Lugo

9 de nov. de 2024

·

A estadia foi de 5 noites

I spend 5 nights in this hotel where I just slept during my stay, didn’t spent much time during the day. The room was stinky and not very clean, no toilet paper, sticky floor and noisy at night. Staff was ok, breakfast grab and go was not provided. I asked in the front desk and the guy told me they were having problems with supplies. Fire alarm activated around 3 am one night. I asked in the front desk and they told me they didn’t know what happened. I came here with very low expectations anyways.

I spend 5 nights in this hotel where I just slept during my stay, didn’t spent much time during the day. The room was stinky and not very clean, no toilet paper, sticky floor and noisy at night. Staff was ok, breakfast grab and go was not provided. I asked in the front desk and the guy told me they were having problems with supplies. Fire alarm activated around 3 am one night. I asked in the front desk and they told me they didn’t know what happened. I came here with very low expectations anyways.

10

Robert

27 de jan. de 2024

·

A estadia foi de 1 noite

If you staying for a night is a great spot. Elevator floor was dirty. But I would stay again.

If you staying for a night is a great spot. Elevator floor was dirty. But I would stay again.

4

Chris

25 de mar. de 2025

·

A estadia foi de 1 noite

For the price the hotel met our need of a place to sleep overnight. Butvthe condition of the property was very bad. The exterior entryway had colllapsed so there was police tape all over the entrance and the elevator was "out of order" so we carried our bags up the stairs. We usually stay at a Hampton Inn when we are in Memphis and will be going back to that.

For the price the hotel met our need of a place to sleep overnight. Butvthe condition of the property was very bad. The exterior entryway had colllapsed so there was police tape all over the entrance and the elevator was "out of order" so we carried our bags up the stairs. We usually stay at a Hampton Inn when we are in Memphis and will be going back to that.

4

Jonathan

12 de nov. de 2024

·

A estadia foi de 3 noites

Room felt dirty. Slight rain and the whole parking lot is flooded, Fire alarm went off in the middle of night multiple times. They didn’t have coffee out every morning. Cheap for great location

Room felt dirty. Slight rain and the whole parking lot is flooded, Fire alarm went off in the middle of night multiple times. They didn’t have coffee out every morning. Cheap for great location

10

Pankaj

26 de abr. de 2025

·

A estadia foi de 4 noites

Need some sitting arrangement for the guest in the lobby and keep the coffee available during day time.

Need some sitting arrangement for the guest in the lobby and keep the coffee available during day time.

6

Tam

4 de out. de 2023

·

A estadia foi de 1 noite

Very nice looking property and nice area. Well it was an interesting stay. Got into the room and the fire alarm went off, repeatedly for several minutes - oh did I mention it was the only room in the hotel where the smoke alarm was going off? Had just arrived, and do not smoke!!! Reported to the night duty desk (6pm) and he came in without knocking and got it turned off. (some sort of code entered into the smoke alarm???) Only a few channels would work on the TV. Was a double bed not a queen bed. Assistant mgr called, and said he would comp room for all the trouble and said to speak with him at 7 AM next morning. I did. He comped $40 of the total bill. I ask him why he did not comp the entire amount as promised-- Oh the system will not let me do it. Hmm, Very odd.

Very nice looking property and nice area. Well it was an interesting stay. Got into the room and the fire alarm went off, repeatedly for several minutes - oh did I mention it was the only room in the hotel where the smoke alarm was going off? Had just arrived, and do not smoke!!! Reported to the night duty desk (6pm) and he came in without knocking and got it turned off. (some sort of code entered into the smoke alarm???) Only a few channels would work on the TV. Was a double bed not a queen bed. Assistant mgr called, and said he would comp room for all the trouble and said to speak with him at 7 AM next morning. I did. He comped $40 of the total bill. I ask him why he did not comp the entire amount as promised-- Oh the system will not let me do it. Hmm, Very odd.

10

Chad

31 de out. de 2024

·

A estadia foi de 1 noite

Easy parking, saw security and clean outside of premises

Easy parking, saw security and clean outside of premises

10

Chad

3 de mai. de 2025

·

A estadia foi de 1 noite

Always a pleasure to stay here when I need to get away from home. Been here many times even months at time. The affordability and location is great. Staff on point. Front desk makes me feel right at home. From dishes to fresh linens and the ability to do my laundry at my leisure. You can’t get anything better. Great example of Extended Stay Germantown West

Always a pleasure to stay here when I need to get away from home. Been here many times even months at time. The affordability and location is great. Staff on point. Front desk makes me feel right at home. From dishes to fresh linens and the ability to do my laundry at my leisure. You can’t get anything better. Great example of Extended Stay Germantown West

6

Jeanne

25 de abr. de 2025

·

A estadia foi de 4 noites

older hotel-room was basic and clean. bed was comfortable. Phone, TV, and electrical outlet at desk did not work throughout stay-reported to front desk on arrival and work order was placed but no repairs occurred. very frustrating. free breakfast is coffee, packets of grits to make, choice of muffins and or granola bars-no hot food-located in a cabinet next to front door of hotel (not in a room, no seating-grab and go. air conditioner in room worked well, but extremely noisy. Kitchenette empty-requested supplies at desk and was handed 1 plate, 1 bowl, 1 plastic cup with a fork and spoon, a small coffee maker and 1 filter and packet of coffee. No pots or cups.

older hotel-room was basic and clean. bed was comfortable. Phone, TV, and electrical outlet at desk did not work throughout stay-reported to front desk on arrival and work order was placed but no repairs occurred. very frustrating. free breakfast is coffee, packets of grits to make, choice of muffins and or granola bars-no hot food-located in a cabinet next to front door of hotel (not in a room, no seating-grab and go. air conditioner in room worked well, but extremely noisy. Kitchenette empty-requested supplies at desk and was handed 1 plate, 1 bowl, 1 plastic cup with a fork and spoon, a small coffee maker and 1 filter and packet of coffee. No pots or cups.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Limpeza

A limpeza é inconsistente: alguns hóspedes acharam os quartos limpos e arejados, enquanto muitos outros relataram pisos pegajosos, odores ou fumaça, roupas de cama desgastadas ou manchadas e preocupações ocasionais com mofo.

Avaliações dos hóspedes relacionadas

10

Jonathan

18 de set. de 2024

·

A estadia foi de 1 noite

Room was clean, smelled fresh, and everything was in order.

Room was clean, smelled fresh, and everything was in order.

10

Kameron

26 de out. de 2025

·

A estadia foi de 1 noite

Would stay here again. Very clean, plenty of towels, a/c works great, pet friendly, staff is cool, quiet area, and everything there is in working condition. Would recommend!

Would stay here again. Very clean, plenty of towels, a/c works great, pet friendly, staff is cool, quiet area, and everything there is in working condition. Would recommend!

4

Reniel Lugo

9 de nov. de 2024

·

A estadia foi de 5 noites

I spend 5 nights in this hotel where I just slept during my stay, didn’t spent much time during the day. The room was stinky and not very clean, no toilet paper, sticky floor and noisy at night. Staff was ok, breakfast grab and go was not provided. I asked in the front desk and the guy told me they were having problems with supplies. Fire alarm activated around 3 am one night. I asked in the front desk and they told me they didn’t know what happened. I came here with very low expectations anyways.

I spend 5 nights in this hotel where I just slept during my stay, didn’t spent much time during the day. The room was stinky and not very clean, no toilet paper, sticky floor and noisy at night. Staff was ok, breakfast grab and go was not provided. I asked in the front desk and the guy told me they were having problems with supplies. Fire alarm activated around 3 am one night. I asked in the front desk and they told me they didn’t know what happened. I came here with very low expectations anyways.

6

Pamela

4 de nov. de 2024

·

A estadia foi de 1 noite

Carpet was very dirty, felt damp too. Light fixture did not work over sink, and exhaust fan in bathroom did not work.

Carpet was very dirty, felt damp too. Light fixture did not work over sink, and exhaust fan in bathroom did not work.

8

Virginia

1 de jun. de 2025

·

A estadia foi de 1 noite

The room was not real clean, floor was very dirty, otherwise everything was good.

The room was not real clean, floor was very dirty, otherwise everything was good.

10

Ronald

10 de ago. de 2025

·

A estadia foi de 1 noite

The place was nice and clean and large and quiet.

The place was nice and clean and large and quiet.

2

Sonya

8 de nov. de 2025

·

A estadia foi de 2 noites

IT WAS NOT AS PICTURED. THIS WAS SO DIRTY. I HAD TO CLEAN THE ROOM BEFORE AND I WAS GLAD I DID! HAD TO REPLACE MY RAGS AT THE DESK.

IT WAS NOT AS PICTURED. THIS WAS SO DIRTY. I HAD TO CLEAN THE ROOM BEFORE AND I WAS GLAD I DID! HAD TO REPLACE MY RAGS AT THE DESK.

2

Maria

20 de nov. de 2023

·

A estadia foi de 1 noite

The sheets in my room were completely dirty with dog hair and muddy dog paws on the inside touching the bed. It seemed like the pools cleaning only flipped the sheets inside out for the next guests (me). The floors were sticky, and there was dog poop on the hallway. Despite all these gross things, the front desk ladies were awesome

The sheets in my room were completely dirty with dog hair and muddy dog paws on the inside touching the bed. It seemed like the pools cleaning only flipped the sheets inside out for the next guests (me). The floors were sticky, and there was dog poop on the hallway. Despite all these gross things, the front desk ladies were awesome

10

Romeo

12 de jan. de 2025

·

A estadia foi de 2 noites

Hotel staff were very inviting and friendly. Rooms were really clean. The outside of the hotel was very clean as well. Very inviting. Definitely will be back when we travel to Memphis.

Hotel staff were very inviting and friendly. Rooms were really clean. The outside of the hotel was very clean as well. Very inviting. Definitely will be back when we travel to Memphis.

4

Marlene

6 de dez. de 2024

·

A estadia foi de 1 noite

The bathroom was not clean and the whole hotel had a very bad odor. The receptionist wasn’t helpful at all. It is just worn out.

The bathroom was not clean and the whole hotel had a very bad odor. The receptionist wasn’t helpful at all. It is just worn out.

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Quartos

Os quartos são espaçosos e funcionais para estadias mais longas, com alguns notando camas confortáveis e mini-cozinhas. A decoração é antiga e várias avaliações mencionam problemas de manutenção, como móveis desgastados e equipamentos ou eletrodomésticos que não funcionam, além de barulho ocasional nos corredores.

Avaliações dos hóspedes relacionadas

8

Mark A. Ings

14 de nov. de 2024

·

A estadia foi de 5 noites

1. Floor in kitchen and bathroom area was sticky. I requested that it be cleaned. It was promptly cleaned. 2. Leather chair in room worn with small splits in the leather. Kitchen counter had permanent stains or previous burn mark on it. The room and fixtures could use a face lift.

1. Floor in kitchen and bathroom area was sticky. I requested that it be cleaned. It was promptly cleaned. 2. Leather chair in room worn with small splits in the leather. Kitchen counter had permanent stains or previous burn mark on it. The room and fixtures could use a face lift.

8

Chad

4 de nov. de 2024

·

A estadia foi de 3 noites

Affordable rate spacious rooms conveniently located near a main business street

Affordable rate spacious rooms conveniently located near a main business street

6

Tonia

26 de nov. de 2024

·

A estadia foi de 1 noite

The furniture in the room needs to be replaced. Very old and worn down looking

The furniture in the room needs to be replaced. Very old and worn down looking

10

Kameron

26 de out. de 2025

·

A estadia foi de 1 noite

Would stay here again. Very clean, plenty of towels, a/c works great, pet friendly, staff is cool, quiet area, and everything there is in working condition. Would recommend!

Would stay here again. Very clean, plenty of towels, a/c works great, pet friendly, staff is cool, quiet area, and everything there is in working condition. Would recommend!

6

Pamela

4 de nov. de 2024

·

A estadia foi de 1 noite

Carpet was very dirty, felt damp too. Light fixture did not work over sink, and exhaust fan in bathroom did not work.

Carpet was very dirty, felt damp too. Light fixture did not work over sink, and exhaust fan in bathroom did not work.

10

Sandi

28 de abr. de 2024

·

A estadia foi de 3 noites

The property looked really small outside, however when you walk in it has plenty of space, had everything it advertised and more. My family loved it.

The property looked really small outside, however when you walk in it has plenty of space, had everything it advertised and more. My family loved it.

6

Tam

4 de out. de 2023

·

A estadia foi de 1 noite

Very nice looking property and nice area. Well it was an interesting stay. Got into the room and the fire alarm went off, repeatedly for several minutes - oh did I mention it was the only room in the hotel where the smoke alarm was going off? Had just arrived, and do not smoke!!! Reported to the night duty desk (6pm) and he came in without knocking and got it turned off. (some sort of code entered into the smoke alarm???) Only a few channels would work on the TV. Was a double bed not a queen bed. Assistant mgr called, and said he would comp room for all the trouble and said to speak with him at 7 AM next morning. I did. He comped $40 of the total bill. I ask him why he did not comp the entire amount as promised-- Oh the system will not let me do it. Hmm, Very odd.

Very nice looking property and nice area. Well it was an interesting stay. Got into the room and the fire alarm went off, repeatedly for several minutes - oh did I mention it was the only room in the hotel where the smoke alarm was going off? Had just arrived, and do not smoke!!! Reported to the night duty desk (6pm) and he came in without knocking and got it turned off. (some sort of code entered into the smoke alarm???) Only a few channels would work on the TV. Was a double bed not a queen bed. Assistant mgr called, and said he would comp room for all the trouble and said to speak with him at 7 AM next morning. I did. He comped $40 of the total bill. I ask him why he did not comp the entire amount as promised-- Oh the system will not let me do it. Hmm, Very odd.

10

Ronald

10 de ago. de 2025

·

A estadia foi de 1 noite

The place was nice and clean and large and quiet.

The place was nice and clean and large and quiet.

6

Jeanne

25 de abr. de 2025

·

A estadia foi de 4 noites

older hotel-room was basic and clean. bed was comfortable. Phone, TV, and electrical outlet at desk did not work throughout stay-reported to front desk on arrival and work order was placed but no repairs occurred. very frustrating. free breakfast is coffee, packets of grits to make, choice of muffins and or granola bars-no hot food-located in a cabinet next to front door of hotel (not in a room, no seating-grab and go. air conditioner in room worked well, but extremely noisy. Kitchenette empty-requested supplies at desk and was handed 1 plate, 1 bowl, 1 plastic cup with a fork and spoon, a small coffee maker and 1 filter and packet of coffee. No pots or cups.

older hotel-room was basic and clean. bed was comfortable. Phone, TV, and electrical outlet at desk did not work throughout stay-reported to front desk on arrival and work order was placed but no repairs occurred. very frustrating. free breakfast is coffee, packets of grits to make, choice of muffins and or granola bars-no hot food-located in a cabinet next to front door of hotel (not in a room, no seating-grab and go. air conditioner in room worked well, but extremely noisy. Kitchenette empty-requested supplies at desk and was handed 1 plate, 1 bowl, 1 plastic cup with a fork and spoon, a small coffee maker and 1 filter and packet of coffee. No pots or cups.

10

Pamela

22 de dez. de 2024

·

A estadia foi de 1 noite

Room was clean and spacious

Room was clean and spacious

Isto foi útil?

Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Serviço

O serviço é frequentemente elogiado por ser simpático e prestativo, com muitos elogios à equipe da recepção. Vários hóspedes relataram problemas com check-ins noturnos, cancelamentos ou reembolsos, e ocasional falta de resposta.

Avaliações dos hóspedes relacionadas

2

April

30 de out. de 2024

·

A estadia foi de 1 noite

I drove 10 hours. Made reservation with Expedia. Get to the hotel and they said they have no vacancies and I need to find other accommodations. Deborah( the lady who working the desk) canceled the reservation and said I wouldn’t be charged. I took a snapshot of her iPad with the cancellation number. I searched the app and tried to chat with someone… never got any response from the virtual chat. No phone number to talked to a live person. So aggravated. It’s 11:30pm and I’m scrambling to find a room- 2 women in a strange city. I ended up calling Best Western and booking though them. I had to back track 20 minutes in the opposite direction to find a place to stay tonight.

I drove 10 hours. Made reservation with Expedia. Get to the hotel and they said they have no vacancies and I need to find other accommodations. Deborah( the lady who working the desk) canceled the reservation and said I wouldn’t be charged. I took a snapshot of her iPad with the cancellation number. I searched the app and tried to chat with someone… never got any response from the virtual chat. No phone number to talked to a live person. So aggravated. It’s 11:30pm and I’m scrambling to find a room- 2 women in a strange city. I ended up calling Best Western and booking though them. I had to back track 20 minutes in the opposite direction to find a place to stay tonight.

10

Shearah

27 de jul. de 2025

·

A estadia foi de 2 noites

Star Keisha and DeAndre from the front desk were very helpful. They treated my family with kindness and respect.

Star Keisha and DeAndre from the front desk were very helpful. They treated my family with kindness and respect.

10

Mark

25 de mar. de 2023

·

A estadia foi de 3 noites

The front desk and staff were fantastic. Friendly and competent! We stayed for 4 nights, showed up LATE, couldn't find and Uber... They were very accommodating even when we arrived at 1am. Thank You !!

The front desk and staff were fantastic. Friendly and competent! We stayed for 4 nights, showed up LATE, couldn't find and Uber... They were very accommodating even when we arrived at 1am. Thank You !!

10

Jasmine

10 de jul. de 2025

·

A estadia foi de 1 noite

Great property, nice staff. Ms. Deborah was very nice, friendly, and welcoming

Great property, nice staff. Ms. Deborah was very nice, friendly, and welcoming

10

Lawrence

16 de jan. de 2024

·

A estadia foi de 2 noites

The hospitality from the employees at this location was above and beyond! They did far more than they had to and were genuinely compassionate, kind people!

The hospitality from the employees at this location was above and beyond! They did far more than they had to and were genuinely compassionate, kind people!

4

Barrett

21 de jul. de 2025

·

A estadia foi de 1 noite

Water damage to rooms left me without a place to stay. That can happen. The problem is that my pre-paid reservation has still not been refunded. I took a photo of the computer screen at the front desk showing they had cancelled my room. I sent this to a Hotels.com supervisor via their Chat feature. They said that this wasn’t sufficient because it’s on the hotel’s internal system - no kidding! Hotels.com says the hotel requires a written inquiry from them and then they confirm the room was unavailable. Well, this was supposedly done when I was live chatting but nothing has happened. The hotel is almost impossible to contact as they don’t answer the phone. How many days does it take for these two organizations to communicate and process the refund? Or maybe they just want to charge for service they failed to render.

Water damage to rooms left me without a place to stay. That can happen. The problem is that my pre-paid reservation has still not been refunded. I took a photo of the computer screen at the front desk showing they had cancelled my room. I sent this to a Hotels.com supervisor via their Chat feature. They said that this wasn’t sufficient because it’s on the hotel’s internal system - no kidding! Hotels.com says the hotel requires a written inquiry from them and then they confirm the room was unavailable. Well, this was supposedly done when I was live chatting but nothing has happened. The hotel is almost impossible to contact as they don’t answer the phone. How many days does it take for these two organizations to communicate and process the refund? Or maybe they just want to charge for service they failed to render.

10

Chad

3 de mai. de 2025

·

A estadia foi de 1 noite

Best thing about this place is the front desk staff. They make my time spent away from home feel like they are my new neighbors. Again the price is on point for weekly or monthly stays. You would expect to pay more but nope it’s perfectly reasonable

Best thing about this place is the front desk staff. They make my time spent away from home feel like they are my new neighbors. Again the price is on point for weekly or monthly stays. You would expect to pay more but nope it’s perfectly reasonable

10

Chad

3 de mai. de 2025

·

A estadia foi de 1 noite

Always a pleasure to stay here when I need to get away from home. Been here many times even months at time. The affordability and location is great. Staff on point. Front desk makes me feel right at home. From dishes to fresh linens and the ability to do my laundry at my leisure. You can’t get anything better. Great example of Extended Stay Germantown West

Always a pleasure to stay here when I need to get away from home. Been here many times even months at time. The affordability and location is great. Staff on point. Front desk makes me feel right at home. From dishes to fresh linens and the ability to do my laundry at my leisure. You can’t get anything better. Great example of Extended Stay Germantown West

2

Amanda

22 de jul. de 2025

·

A estadia foi de 2 noites

The hotel had talked with me about my reservation earlier that day but since we didn't arrive until after midnight, they cancelled my room and charged my card. I was so irate and confused and No refund.

The hotel had talked with me about my reservation earlier that day but since we didn't arrive until after midnight, they cancelled my room and charged my card. I was so irate and confused and No refund.

10

Shamaria

27 de jul. de 2025

·

A estadia foi de 1 noite

Staff was AMAZING and Derick was always cleaning and making all areas smell so good!! Would stay again

Staff was AMAZING and Derick was always cleaning and making all areas smell so good!! Would stay again

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Localização

De modo geral, uma localização tranquila e conveniente em Germantown, com fácil acesso à rodovia e estacionamento; alguns hóspedes viram segurança no local. Alguns relatos mencionam se sentir inseguros ou incidentes no estacionamento, portanto, cautela é recomendada.

Avaliações dos hóspedes relacionadas

10

Nathaniel

26 de set. de 2024

·

A estadia foi de 1 noite

I am currently moving back home across country from Oklahoma City to Richmond, VA and needed a safe place to stay in a pinch for my 3 year old cat and I. Using the hotels.com app I was able to locate this cozy little spot tucked away right off the highway in West Germantown (the second safest city in the state to my knowledge) surrounded by medical offices and not far from the hospital. I felt comfortable leaving my truck packed to the brim both inside and in the bed (obviously covered and strapped down) in the parking lot overnight and woke up to everything just as I left it. The room was clean, comfortable and the staff were extremely helpful. I was supposed to arrive before the 11PM check in cut off but was delayed due to stand still traffic on I-40E for over an hour and did not arrive until well after midnight. I called as soon as I knew my situation and Deborah went ABOVE AND BEYOND assisting me with the process. There was a mishap with the system as she attempted to add the $30 pet deposit and would not allow her to charge my card as it was not on file due to using a third party to book. Due to their policy, she was not able to accept payment over the phone and the front desk attendant coming in to work overnight after her was not able to handle any sort of transactions. She attempted to then remove the pet fee in order to check me in but was stopped due to an error that prevented her from doing so. After about 15 minutes on the phone dedicated to resolving this for me,

I am currently moving back home across country from Oklahoma City to Richmond, VA and needed a safe place to stay in a pinch for my 3 year old cat and I. Using the hotels.com app I was able to locate this cozy little spot tucked away right off the highway in West Germantown (the second safest city in the state to my knowledge) surrounded by medical offices and not far from the hospital. I felt comfortable leaving my truck packed to the brim both inside and in the bed (obviously covered and strapped down) in the parking lot overnight and woke up to everything just as I left it. The room was clean, comfortable and the staff were extremely helpful. I was supposed to arrive before the 11PM check in cut off but was delayed due to stand still traffic on I-40E for over an hour and did not arrive until well after midnight. I called as soon as I knew my situation and Deborah went ABOVE AND BEYOND assisting me with the process. There was a mishap with the system as she attempted to add the $30 pet deposit and would not allow her to charge my card as it was not on file due to using a third party to book. Due to their policy, she was not able to accept payment over the phone and the front desk attendant coming in to work overnight after her was not able to handle any sort of transactions. She attempted to then remove the pet fee in order to check me in but was stopped due to an error that prevented her from doing so. After about 15 minutes on the phone dedicated to resolving this for me,

4

missy

28 de abr. de 2024

·

A estadia foi de 1 noite

The room had a smell that was horrible. It was like they cleaned with 3 day old dirty mop water that had bleach poured in with it. The perosn 2 rooms down played music so loud all night! We complained and the front desk clerk said 3 others had complained so she called the room and the music stopped fir 15 minutes then started back. When we left this morning, after getting no sleep, we came out to the parklot where windows had been shattered out of several cars and their belongings wete all over the lot. I definitely will not be staying here again.

The room had a smell that was horrible. It was like they cleaned with 3 day old dirty mop water that had bleach poured in with it. The perosn 2 rooms down played music so loud all night! We complained and the front desk clerk said 3 others had complained so she called the room and the music stopped fir 15 minutes then started back. When we left this morning, after getting no sleep, we came out to the parklot where windows had been shattered out of several cars and their belongings wete all over the lot. I definitely will not be staying here again.

8

Chad

4 de nov. de 2024

·

A estadia foi de 3 noites

Affordable rate spacious rooms conveniently located near a main business street

Affordable rate spacious rooms conveniently located near a main business street

10

Kameron

26 de out. de 2025

·

A estadia foi de 1 noite

Would stay here again. Very clean, plenty of towels, a/c works great, pet friendly, staff is cool, quiet area, and everything there is in working condition. Would recommend!

Would stay here again. Very clean, plenty of towels, a/c works great, pet friendly, staff is cool, quiet area, and everything there is in working condition. Would recommend!

8

Ricky

13 de jun. de 2024

·

A estadia foi de 1 noite

Nice and out the way

Nice and out the way

8

Ronald

18 de ago. de 2024

·

A estadia foi de 1 noite

Good stay for the price. Clean room, safe area, quiet

Good stay for the price. Clean room, safe area, quiet

6

Lauren

9 de nov. de 2025

·

A estadia foi de 1 noite

Nice staff, pretty safe location. Rooms are very overpriced.

Nice staff, pretty safe location. Rooms are very overpriced.

10

Cory

16 de mar. de 2024

·

A estadia foi de 3 noites

Awesome location

Awesome location

10

Chad

31 de out. de 2024

·

A estadia foi de 1 noite

Easy parking, saw security and clean outside of premises

Easy parking, saw security and clean outside of premises

2

Rachel

6 de set. de 2024

·

A estadia foi de 1 noite

If I wasn't so exhausted from driving 11 hours I would NOT have stayed here. My room was gross. There was mold ALL over the chairs (I have pictures), which when I saw that made me question the rest of the cleanliness in my room. My sheets were all pilly and super used. There was no breakfast in the morning as advertised. The only thing that was good about my stay was the woman who checked me in, Deborah. She was super friendly and accommodating -- if only that were enough. I also felt unsafe, and had to clear out my car because apparently there have been issues with break-in's and the hotel had a sign saying they weren't responsible if that happened in their parking lot. If I'd had any idea this place would be like this I wouldn't have booked a room. The photos on the listing are super deceptive, obviously shots taken from the 2 rooms in the hotel that aren't super gross and sleazy.

If I wasn't so exhausted from driving 11 hours I would NOT have stayed here. My room was gross. There was mold ALL over the chairs (I have pictures), which when I saw that made me question the rest of the cleanliness in my room. My sheets were all pilly and super used. There was no breakfast in the morning as advertised. The only thing that was good about my stay was the woman who checked me in, Deborah. She was super friendly and accommodating -- if only that were enough. I also felt unsafe, and had to clear out my car because apparently there have been issues with break-in's and the hotel had a sign saying they weren't responsible if that happened in their parking lot. If I'd had any idea this place would be like this I wouldn't have booked a room. The photos on the listing are super deceptive, obviously shots taken from the 2 rooms in the hotel that aren't super gross and sleazy.

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Resumo gerado por IA com base nos comentários mais recentes dos hóspedes

Restaurante

O café da manhã é muito básico, com opções rápidas (geralmente café, muffins, barras de granola ou aveia instantânea) e, às vezes, indisponível ou acaba rapidamente.

Avaliações dos hóspedes relacionadas

4

Reniel Lugo

9 de nov. de 2024

·

A estadia foi de 5 noites

I spend 5 nights in this hotel where I just slept during my stay, didn’t spent much time during the day. The room was stinky and not very clean, no toilet paper, sticky floor and noisy at night. Staff was ok, breakfast grab and go was not provided. I asked in the front desk and the guy told me they were having problems with supplies. Fire alarm activated around 3 am one night. I asked in the front desk and they told me they didn’t know what happened. I came here with very low expectations anyways.

I spend 5 nights in this hotel where I just slept during my stay, didn’t spent much time during the day. The room was stinky and not very clean, no toilet paper, sticky floor and noisy at night. Staff was ok, breakfast grab and go was not provided. I asked in the front desk and the guy told me they were having problems with supplies. Fire alarm activated around 3 am one night. I asked in the front desk and they told me they didn’t know what happened. I came here with very low expectations anyways.

4

Jonathan

12 de nov. de 2024

·

A estadia foi de 3 noites

Room felt dirty. Slight rain and the whole parking lot is flooded, Fire alarm went off in the middle of night multiple times. They didn’t have coffee out every morning. Cheap for great location

Room felt dirty. Slight rain and the whole parking lot is flooded, Fire alarm went off in the middle of night multiple times. They didn’t have coffee out every morning. Cheap for great location

10

Sharon

6 de jan. de 2024

·

A estadia foi de 1 noite

Front desk worker was very nice and helpful. I just wish you all will have better breakfast food

Front desk worker was very nice and helpful. I just wish you all will have better breakfast food

2

Kevin

8 de jun. de 2025

·

A estadia foi de 1 noite

I don't understand the high rating on this property. If you are a couple or a family I would NOT recommend this hotel. The majority of the patrons are construction workers and truck drivers. The parking lot is full of work vehicles and trucks with trailers. My wife and I checked in around 10:30 PM and there were several men "loitering" in the parking lot. The hotel and rooms are clean, but VERY worn. The shower was very old, the sink was old, the kitchen was worn out. The breakfast an absolute joke. Hot water, coffee, pre-packaged muffins and one granola bar. There was a box of Quaker instand oatmeal that you have to eat from a coffee cup. I would nerver stay at this "hotel" again. I want to say that the staff was extremely nice.

I don't understand the high rating on this property. If you are a couple or a family I would NOT recommend this hotel. The majority of the patrons are construction workers and truck drivers. The parking lot is full of work vehicles and trucks with trailers. My wife and I checked in around 10:30 PM and there were several men "loitering" in the parking lot. The hotel and rooms are clean, but VERY worn. The shower was very old, the sink was old, the kitchen was worn out. The breakfast an absolute joke. Hot water, coffee, pre-packaged muffins and one granola bar. There was a box of Quaker instand oatmeal that you have to eat from a coffee cup. I would nerver stay at this "hotel" again. I want to say that the staff was extremely nice.

2

Stefan

19 de jun. de 2025

·

A estadia foi de 1 noite

We got there late at night around12:30AM after a long and stormy drive. We went into the lobby to check in where there was no clerk. There was no bell or any obvious way to get their attention. My husband clapped his hands loudly to get someone’s attention, the clerk came out and yelled at him saying, “There are people living here you need to be quiet.” Once we got to our room, the bathroom knob was broken and came off in our hand. There was what looked like blood on the wall by the trash can in the bathroom. The shower was difficult to figure out to turn on, get to temperature, and turn off. The TV remote was sticky. I reserved a room with a sofa bed, but there was no sofa bed. The ad states free breakfast which was muffins, granola bars, and coffee. We were talking about staying another night before we got there but did not even want to stay the night at all. I would give 0 stars but can’t. The beds were comfortable though.

We got there late at night around12:30AM after a long and stormy drive. We went into the lobby to check in where there was no clerk. There was no bell or any obvious way to get their attention. My husband clapped his hands loudly to get someone’s attention, the clerk came out and yelled at him saying, “There are people living here you need to be quiet.” Once we got to our room, the bathroom knob was broken and came off in our hand. There was what looked like blood on the wall by the trash can in the bathroom. The shower was difficult to figure out to turn on, get to temperature, and turn off. The TV remote was sticky. I reserved a room with a sofa bed, but there was no sofa bed. The ad states free breakfast which was muffins, granola bars, and coffee. We were talking about staying another night before we got there but did not even want to stay the night at all. I would give 0 stars but can’t. The beds were comfortable though.

10

Pankaj

26 de abr. de 2025

·

A estadia foi de 4 noites

Need some sitting arrangement for the guest in the lobby and keep the coffee available during day time.

Need some sitting arrangement for the guest in the lobby and keep the coffee available during day time.

10

JEAN

13 de abr. de 2025

·

A estadia foi de 2 noites

Comfortable beds. Only complaint is the grab and go breakfast was unavailable during the hours posted.

Comfortable beds. Only complaint is the grab and go breakfast was unavailable during the hours posted.

6

Jeanne

25 de abr. de 2025

·

A estadia foi de 4 noites

older hotel-room was basic and clean. bed was comfortable. Phone, TV, and electrical outlet at desk did not work throughout stay-reported to front desk on arrival and work order was placed but no repairs occurred. very frustrating. free breakfast is coffee, packets of grits to make, choice of muffins and or granola bars-no hot food-located in a cabinet next to front door of hotel (not in a room, no seating-grab and go. air conditioner in room worked well, but extremely noisy. Kitchenette empty-requested supplies at desk and was handed 1 plate, 1 bowl, 1 plastic cup with a fork and spoon, a small coffee maker and 1 filter and packet of coffee. No pots or cups.

older hotel-room was basic and clean. bed was comfortable. Phone, TV, and electrical outlet at desk did not work throughout stay-reported to front desk on arrival and work order was placed but no repairs occurred. very frustrating. free breakfast is coffee, packets of grits to make, choice of muffins and or granola bars-no hot food-located in a cabinet next to front door of hotel (not in a room, no seating-grab and go. air conditioner in room worked well, but extremely noisy. Kitchenette empty-requested supplies at desk and was handed 1 plate, 1 bowl, 1 plastic cup with a fork and spoon, a small coffee maker and 1 filter and packet of coffee. No pots or cups.

10

John

29 de jan. de 2024

·

A estadia foi de 2 noites

Breakfast was gone by 8am No OATMEAL Or GRiTS!!!

Breakfast was gone by 8am No OATMEAL Or GRiTS!!!

8

James

4 de fev. de 2024

·

A estadia foi de 1 noite

The room was ok. The facility was ok. The breakfast shouldn't even be called that. You're lucky if you get a granola bar. You might find an oatmeal packet, but that was the extent of it. The overall cleaniness was above average but could be better. The bed should have been thrown away years ago. If you keep your expectations in check, realizing that you didn't pay as much as some other places so you shouldn't things expect things the same as other places, you'll be happy...and we were.

The room was ok. The facility was ok. The breakfast shouldn't even be called that. You're lucky if you get a granola bar. You might find an oatmeal packet, but that was the extent of it. The overall cleaniness was above average but could be better. The bed should have been thrown away years ago. If you keep your expectations in check, realizing that you didn't pay as much as some other places so you shouldn't things expect things the same as other places, you'll be happy...and we were.

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6

Donna

há 4 semanas

·

A estadia foi de 1 noite

We would have liked a little more breakfast

We would have liked a little more breakfast

2

Jalessa

15 de ago. de 2026

·

A estadia foi de 4 noites

Be not deceived by the pictures! When I arrived to check in the front desk clerk made it know they are a smoke free hotel, yet when I went in the first room someone had been smoking in it. Second room was stuffy and Iike someone checked in already. Third room was better (When the clerk from the front desk came to the smoked room she didn’t even go into the room just open the door, step back then denied the smell but offered another room by the way!). Every door is a push pull door my fellow wheelchair users, but please only use the front because the back door coming in smells like weed all the time( that’s also the staircase)! Yes they have an onsite laundry facility that’s great! It’s $4.00 to wash or dry by the way! When I forgot my fabric softener the clerk said it’s a charge per dryer sheet but she’d have to get back with me on a price. After being there a few days I needed more wash cloths since housekeeping doesn’t come in daily and was told to bring the dirty ones down to get new ones and the same for sheets. When I wanted to complain the point of contact walked in while I was talking, grabbed money and left. No type of acknowledgment. The breakfast is not what you think either! They call it a grab and go… but it’s nothing to grab! Never and I do mean never again! One positive is the beds are wheelchair height. If you sweat in your sleep take the plastic mattress protector off! Water not very hot!

Be not deceived by the pictures! When I arrived to check in the front desk clerk made it know they are a smoke free hotel, yet when I went in the first room someone had been smoking in it. Second room was stuffy and Iike someone checked in already. Third room was better (When the clerk from the front desk came to the smoked room she didn’t even go into the room just open the door, step back then denied the smell but offered another room by the way!). Every door is a push pull door my fellow wheelchair users, but please only use the front because the back door coming in smells like weed all the time( that’s also the staircase)! Yes they have an onsite laundry facility that’s great! It’s $4.00 to wash or dry by the way! When I forgot my fabric softener the clerk said it’s a charge per dryer sheet but she’d have to get back with me on a price. After being there a few days I needed more wash cloths since housekeeping doesn’t come in daily and was told to bring the dirty ones down to get new ones and the same for sheets. When I wanted to complain the point of contact walked in while I was talking, grabbed money and left. No type of acknowledgment. The breakfast is not what you think either! They call it a grab and go… but it’s nothing to grab! Never and I do mean never again! One positive is the beds are wheelchair height. If you sweat in your sleep take the plastic mattress protector off! Water not very hot!

2

Sharon

21 de jul. de 2026

·

A estadia foi de 1 noite

Dirty and no aircon. Requested refund as room was not acceptable.

Dirty and no aircon. Requested refund as room was not acceptable.

2

John

15 de jul. de 2026

·

A estadia foi de 1 noite

My truck was broke in to and the drivers side door window was shattered Open parking... Do not stay due to crime in area Choose hotel with locking gates

My truck was broke in to and the drivers side door window was shattered Open parking... Do not stay due to crime in area Choose hotel with locking gates

4

Joan

31 de mai. de 2026

·

A estadia foi de 9 noites

The person in the room above us sounded like they were coming thru the ceiling around 4:45 to 5 am every morning. You could smell pot out in the hallway sometimes and just outside the side door. The staff was nice but no dishes, or cookware or coffee pot in the rooms and if you wanted some you had to pay for them. $30 for a coffee pot. We just went to Kroger and bought paper plates, etc. they did provide coffee downstairs ea morning but the breakfast is only nutra grain bars. Or a small pkg of choc or powered donuts and sometimes a banana . The area of tow. Is not bad. Ac worked great. Elevator was out one night but fixed the next morning.

The person in the room above us sounded like they were coming thru the ceiling around 4:45 to 5 am every morning. You could smell pot out in the hallway sometimes and just outside the side door. The staff was nice but no dishes, or cookware or coffee pot in the rooms and if you wanted some you had to pay for them. $30 for a coffee pot. We just went to Kroger and bought paper plates, etc. they did provide coffee downstairs ea morning but the breakfast is only nutra grain bars. Or a small pkg of choc or powered donuts and sometimes a banana . The area of tow. Is not bad. Ac worked great. Elevator was out one night but fixed the next morning.

Políticas da propriedade

Instruções de check-in

Tudo o que precisa de saber para um check-in tranquilo.

Check-in

Check-out

De 15:00 a 00:00

Antes das 11:00

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Políticas adicionais e informações sobre esta propriedade.

Extras opcionais

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Preços para as próximas datas

setembro 2026

dom.	seg.	ter.	qua.	qui.	sex.	sáb.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16 $82	17 $102	18 $104	19 $95
20 $74	21 $78	22 $78	23 $78	24 $78	25 $90	26 $90
27 $71	28 $78	29 $78	30 $79

outubro 2026

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Preço médio por noite em todas as ofertas, impostos e taxas incluídos.

Preços em USD para 2 hóspedes atualizados diariamente.