They cancelled on me. Said they would refund me, but because of currency exchange rates, I lost money. I messaged them multiple times about it and never received a response. Their reason for cancelling was that it was Christmas and a 3-night minimum was required, where I was booked for only 2. It was AFTER Christmas-not over/during, nothing was stated about a minimum, and it let me book the stay. By the time I was informed they were cancelling me it was too late to get another equal place nor did they allow me to just stay an extra night. I do not feel as if I needed to pay the difference given all of these factors. And, again, they never replied to any of my communication.
They cancelled on me. Said they would refund me, but because of currency exchange rates, I lost money. I messaged them multiple times about it and never received a response. Their reason for cancelling was that it was Christmas and a 3-night minimum was required, where I was booked for only 2. It was AFTER Christmas-not over/during, nothing was stated about a minimum, and it let me book the stay. By the time I was informed they were cancelling me it was too late to get another equal place nor did they allow me to just stay an extra night. I do not feel as if I needed to pay the difference given all of these factors. And, again, they never replied to any of my communication.