懷特普萊恩斯威徹斯特縣萬豪居家飯店

Lots of space in our suite with comfortable furniture and clean bathrooms and bedrooms. Good selection of exercise equipment. Love eating at the Aberdeen restaurant

Good parking. things looks a little out dated though

We have stayed here beforbut not as long as thus stay. From the front desk, Mel, Jalen made tge stay easy. The breakfast, Dinja was excellent and tasty. We loved the variety of the menu. Housekeeping was excellent. Easy parking for guests, but the biggest perk DOG FRIENDLY.

This property was conveniently located and was clean and quiet. It could definitely use some updating. Also there is only paid parking.

Good breakfast provided. Clean exercise room. Aberdeen, the Chinese restaurant on the first floor, is top notch.

Property rooms spacious with good amenities. Parking a challenge for larger vehicles.

I found the parking lot confusing and when my car was found the spaces are to narrow

3rd party parking attendant was unhelpful and rude

The room was nice and comfortable. It was freezing when I entered. Shower was too hard too tall and hard to operate for me. Breakfast had a lot of choices and it was pleasant. Workout room was nice and clean.Wish there was a swimming pool for the cost of the room. Good location.

We had an issue that required talking to someone at the front desk. When we got to the front desk, nobody was there. After waiting a few minutes, we looked through a door in the back of the lobby area and found an employee on their phone with their back to the door. This represented the lack of care of the service while we were there. After one day at the hotel, we noticed that our room was not cleaned. I asked someone why the room was not cleaned. They said that it is their policy to assume that guests do not want their room cleaned if they do not ask. It seems like it would be better to ask the customer if they want their room cleaned. Moreover, they have a "do not disturb" sign that you can put on the outside of your door. So it seems reasonable to assume that if you don't put the "do not disturb" sign on the outside of your door, that you want your room cleaned. Parking is $20/day. They give you a card that is supposed to open and close the gate. But the card did not work three times. We were stuck inside the garage twice and stuck outside the garage once. There is nobody at the garage to help. There is an "assistance" button that connects to someone remotely who could not be more unfriendly and unhelpful. The hotel feels old and unmaintained. The rooms are large. But I will not return to this hotel.

We asked for housekeeping during the stay but did not receive it.

It was very clean! Great, spacious room!

While the staff at this hotel was exceptionally friendly and accommodating—mainly during evening towel deliveries—the overall experience fell short of expectations. Upon check-in, we were given the wrong room, and since the hotel was sold out, we had to wait until the next day to switch. Understandable, but still inconvenient. What honestly frustrated me was the lack of timely housekeeping. Despite requesting maid service four times over three days during a six-day stay, it wasn't addressed until late in the trip. This inconsistency dampened what should have been a seamless stay. Additionally, the rooms could use a refresh. They felt dated and needed better upkeep. While the staff's warmth and effort stood out, these operational shortcomings make me hesitant to recommend this property without improvements. Regarding a Residence Inn experience, it was far and away the worst I've had. I would not stay here again.

This is the second time we've stayed at this location as our daughter attends PACE university. It is very close to the law school and within walking distance to downtown. It is always clean and the breakfast is great.

It's exactly what you want from a hotel. It was quiet and clean and the free breakfast was fantastic.

great stay! suite was very spacious and clean

Location of hotel was great. Very large and tidy rooms but it smelled terrible. Like a wet dog. Hotels need to stay away from carpeting rooms. I don’t know if it’s pet friendly or not but it sure smelled like it.

Really clean rooms, friendly staff, comfortable stay.

Very conveniently located and clean comfortable rooms

The suite was large and clean. Check-in was easy.

First of all, no personal safe in the room. Secondly, The bathroom lights are insufficient, very poor lighting. When I arrived the driveway was blocked by 2 cars & a truck. I had to leave my car in the middle of the street to check in. The staff is very nice, friendly and accommodating.

very large open rooms and plenty of space to both work and relax. would stay again.

Heat noise was annoying One bottle water per day

Room was very spacious

It was my second time to stay there, but I had the bad experience with the TV again. When I stayed there, the first night the TV in my bedroom didn't work. I had to spend that night without TV all night long. The next day, a person from the mechanic came and changed all the staff behind the TV set for the satellite. I wonder why they didn't check staff every room before the guest arrives. And this time, about 7 hours or so, there was no TV service in the whole the hotel and they said because of the weather. What??? The weather was not that bad. Just only a little bit snow which was gone over the night. I could not believe the reason they said. And that kind of problem happened twice or three times while I was there this time. Because I usually travel by myself, I prefer watching the TV whenever I am staying in the room. All over the whole night, definitely. I am not sure if I will stay again at this hotel in the future. The problem for me is the rate. More and more expensive, every time. I tend to stay less and less nights because of the high rate.

Poor lighting in bathroom. Overall tired appearance. Staff was friendly and the complimentary breakfast very good.

Room size was wonderful. Felt like our own little apartment in the city.

Do not stay in room 306. The shower does not work properly; the shower/tub faucet is loose/malfunctioning. I called down to the front desk to ask them to fix it the first time & they did. However, it happened again - so I had to call down again but they did not send someone to fix it the second time. Hopefully, they fix it by the time someone else checks in.

Great room! Sofa bed very thin and very uncomfortable Great breakfast

Large comfortable rooms, but appear dated. The heating unit was loud enough to startle and wake you up at night.

Very comfortable. Clean. Excellent service from front desk to housekeeping.

The property is very nice, but the staff are what makes this place so special. From the front desk, to the housekeeping, to the breakfast attendants, they were all superior. My daughter missed breakfast by 10 minutes and the sweet staff still made her a waffle. They go above and beyond!

While the staff at this hotel was exceptionally friendly and accommodating—mainly during evening towel deliveries—the overall experience fell short of expectations. Upon check-in, we were given the wrong room, and since the hotel was sold out, we had to wait until the next day to switch. Understandable, but still inconvenient. What honestly frustrated me was the lack of timely housekeeping. Despite requesting maid service four times over three days during a six-day stay, it wasn't addressed until late in the trip. This inconsistency dampened what should have been a seamless stay. Additionally, the rooms could use a refresh. They felt dated and needed better upkeep. While the staff's warmth and effort stood out, these operational shortcomings make me hesitant to recommend this property without improvements. Regarding a Residence Inn experience, it was far and away the worst I've had. I would not stay here again.

Easy check in. Great Staff.

Samantha at the front desk was excellent!

They were able to give us an early checkin , upon an early arrival from the airport. Truly appreciated!

The man at the front desk was friendly and efficient.

We had an issue that required talking to someone at the front desk. When we got to the front desk, nobody was there. After waiting a few minutes, we looked through a door in the back of the lobby area and found an employee on their phone with their back to the door. This represented the lack of care of the service while we were there. After one day at the hotel, we noticed that our room was not cleaned. I asked someone why the room was not cleaned. They said that it is their policy to assume that guests do not want their room cleaned if they do not ask. It seems like it would be better to ask the customer if they want their room cleaned. Moreover, they have a "do not disturb" sign that you can put on the outside of your door. So it seems reasonable to assume that if you don't put the "do not disturb" sign on the outside of your door, that you want your room cleaned. Parking is $20/day. They give you a card that is supposed to open and close the gate. But the card did not work three times. We were stuck inside the garage twice and stuck outside the garage once. There is nobody at the garage to help. There is an "assistance" button that connects to someone remotely who could not be more unfriendly and unhelpful. The hotel feels old and unmaintained. The rooms are large. But I will not return to this hotel.

The breakfast was good and convenient. Front desk staff not as friendly. Did not get a greeting or even a simple welcoming smile. Your staff sets the tone for a pleasant stay and unfortunately that did not happen. I've stayed here before

Amazing, My check in with Silver was one of the best I’ve ever experienced he was Great. Definitely will stay here again.

Outstanding value, friendly staff, perfect location. I couldn't believe how big the room(s) were. We wanted to go to NYC every day, and it was only a 5 min walk to the metro station. Perfect!

Hotel was very spacious, and clean and near merto north train station which is very nice.

Good place to stay for visiting NYC. Easy access via Harlem line train.

This is the second time we've stayed at this location as our daughter attends PACE university. It is very close to the law school and within walking distance to downtown. It is always clean and the breakfast is great.

Great location and convenient.

Easy check in, pet friendly, large room, convenient to Westchester County airport

Beautiful, large suite. Nice bedroom and nice clean bathroom. Extremely close to downtown White Plains and walking is no problem. MANY restaurants within walking distance. Very CLOSE TO THE TRANSPORTATION CENTER. A great down town hotel

I was referred to this property. Glad that booked. It is walking distance to downtown White Plains

Great location. Good restaurant. Easy to get to work location.

Great hotel and conveniently located to where we wanted to stay.

Lots of space in our suite with comfortable furniture and clean bathrooms and bedrooms. Good selection of exercise equipment. Love eating at the Aberdeen restaurant

Good location and clean. Breakfast can be better.

This is the second time we've stayed at this location as our daughter attends PACE university. It is very close to the law school and within walking distance to downtown. It is always clean and the breakfast is great.

Poor lighting in bathroom. Overall tired appearance. Staff was friendly and the complimentary breakfast very good.

It's exactly what you want from a hotel. It was quiet and clean and the free breakfast was fantastic.

Good breakfast provided. Clean exercise room. Aberdeen, the Chinese restaurant on the first floor, is top notch.

Great breakfast.

Nice breakfast spread, dining hall was cozy, clean and room heat was great on an otherwise cold night.

We had a pleasant stay at the hotel, but we were a bit disappointed with the use of disposable cutlery and plates. For a hotel in this price range, we expected more sustainable solutions. It would be great if they could use reusable alternatives to reduce waste and be more environmentally friendly. Otherwise, the rooms were comfortable and the staff was friendly.

Stayed here for two nights. The room was spacious and the amenities were awesome. Definitely would go back and recommend. The staff were super friendly and helpful. The breakfast was also worth adding.