Hilton Garden Inn Rochester/Pittsford

Ils ont tous les services et l'amabilité demandé!

1) Our TV did not turn on and I messaged Kate who said they would send maintenance, but they never came. I am a busy working mom and one thing I do like to do when I travel and have a rare morning on my own is put on the news as I get ready for the day, but I was unable to do this. 2) Our bed creaked loudly with any movement so neither my husband or I slept well at all as we kept waking up when either of us moved 3) 3 of the 4 cardio machines I tried in the fitness center did not work (the upright bike, and both ellipticals) 4) Less important, since I assume this was from something outside the hotel's control, but there was a disgusting odor in the vestibule as we entered and left the hotel going back and forth to the events we were in town for.

Clean

Wonderful stay, staff very friendly & helpful, room clean & meticulously maintained during the course of our stay. Didn’t partake of breakfast (had other activities) but it looked delicious. Did arrive late evening of check-in had food/dinner in restaurant very tasty & wait staff lovely

everything was great