Petneházy Aparthotel

Szuper wellness

L endroit est paradisiaque et les chalets sont confortables le petit déjeuner est correct , on a eu un soucis avec la télécommande qui n était pas disponible dans la chambre et après réclamation chez plusieurs personnes on a pu l avoir jusqu’au troisième jour , veille de notre départ . L hygiène aussi est à revoir , quelques cheveux dans l appartement , les draps et les serviettes étaient terni .

We had an extremely negative experience with this hotel. We arrived in Budapest around 2 a.m. and went straight to the hotel, which is far from the city center. Upon arrival, the receptionist said there was no reservation under my name, Rafael, even though it was active in the Hoteis.com app and we had the voucher. He claimed the reservation was canceled, that the hotel was full, and that nothing could be done, refusing any alternatives or help. We were with our entire family, including my 8-year-old son and my 60-year-old mother-in-law, and were left alone in an unfamiliar city, in the middle of the night, in very cold weather, with all our luggage, without any support from the hotel or Hoteis.com. To secure a stay at another hotel, we faced many troubles and extra costs, totaling around 200 euros, including taxi, meals, and the difference in accommodation, and had to handle everything ourselves. Later, it became clear there was a miscommunication between the hotel and Hoteis.com. The hotel mistakenly interpreted a cancellation inquiry as an actual cancellation, while the reservation was never canceled and remained active in the app. Even after this error, the hotel’s response was terrible, showing no empathy, providing no solutions, and offering no support. I strongly recommend extreme caution before choosing this hotel, so no one else has to face the distressing situation we experienced.

The room was okay. The room is more suited for families with kids. It clearly had not been updated in many years. The food made me sick. I could not eat my dinner. That being said and I had asked them to take the dinner off my bill. They did not and I got to pay for my dinner that they clearly knew made me sick. It was pretty awful. My mom’s food and my cousin’s food was okay. Not great by any means. So we only stayed there one night and that was too long. I was charged for the one night and my mom got charged for the same night. They did not have any of the services that my Mom thought they had, like a shuttle going to various locations in Budapest. We were out in the middle of nowhere and had to take a $60 cab ride from the train station. We left and stayed at a lovely hotel for nine days in Budapest. I was sad that it was such an awful experience. I really didn’t want to have to switch hotels. I never complain, but this was too much. Sorry.

Shower supplies would be nice for travellers. I think separate fan/light makes it easier for night time use.