Branson King Resort and Suites

The staff didn't have access to the system to check me in!!! What kind of joke is that!!! The lady was getting a hold of manager and kept me waiting for over 30 minutes without an update! I ended up having to stay in another hotel and I still haven't heard back.

Yes

It was amazing

The room I booked was supposed to be a king suite.. when I arrived they supposedly sold me an upgrade for $30. The upgraded room was equal to Motel6 with a crappy bed and the a/c didn't turn off. I woke up at 1am with my back hurting and angry because I couldn't sleep. I went to the office to complain and no one was there. I called and received no response.

The room was basic, older, but clean. The reason for the three stars is the beds. They were little better than sleeping on the floor, so incredibly hard and you could feel every spring, no matter which way you lay. The staff was excellent