Global Luxury Suites San Jose Downtown

I requested to change dates, which wasnt executed. So, I cancelled and re-booked with the new dates. That second reservation then got cancelled, days later wo my request. I had to quickly rebook (for the 3rd time). The communication re: ID is very clunky. Information is provided, then a daily automated email requests more. Plus multiple requests for Info in different emails. Even when information is provided, more requests come thru for the same info. You have to fix the Processes. The onsite Concierge were fantastic (Toni and Cynthia). Hope this feedbk helps.

고객 서비스도 좋지 않고 내부시설도 별로 입니다 1. 화장실에 계속 소음이 납니다. 아마 보일러 소리인것 같은데 굉장히 거슬립니다 2. 공항 근처인 것은 감안 하더라도 비행기 소음도 크게 납니다 3. 샤워부스에 물도 샤워 헤드와 수도꼭지에서 동시에 나와 물이 시원하게 안나옵니다 4. 방에 있는 안내에는 체크아웃시 컨시어지에게 키를 전달하거나 방에 두라고 하였으나 메일로 안내된 내용에는 컨시어지에게 전달하지말고 방에 두라고 되어있습니다. 만약 제가 메일을 확인하지 않고 방에 있는 잘못된 안내문만 보고 컨시어지에게 키를 반납했다면 저에게 키 보증금 350불을 청구하셨을려나요? 그리고 제일 화가 났던건 무료로 제공하는 물을 주지 않았다는 것입니다 시설리스트에 물 제공이 있었고 체크인 때 물이 없어 전화를 걸었더니 지금 대응 할 수 있는 스태프가 없다고 하면서 물을 보내주지 않았습니다. 이건 스태프의 실수 입니다. 미국 특성상 근처에 편의점도 없고 슈퍼도 멀리 있습니다 물을 구하기 위해서 주위 음식점에서 7불을 주고 구매하였습니다 다음날에 물을 보내준다 했으나 결국 아무도 오지않았습니다 그리고 제가 계속 모든것을 전화로 걸어서 확인해야했고 대응하는 직원들은 모두 불친절했습니다

Great apartments, very central location, generously appointed with a parking garage. Check in was easy, but we got multiple emails and requests to sign documents saying we are corporate travelers when we are not. Lovely and modern, few hiccups like key fobs and keys not working. So we had to make do with one key, but very very good and comfortable. We were heading out, but it does stay noisy as you are beside all the bars and entertainment, but quitens down by 1am, didn’t bother us.

Although we loved the place and the location, we found that the checking in process a little difficult as there are no clear, detailed information but just the basic "see the concierge about your keys." First off, we had to look for the entrance. We weren't informed that the lobby doors remains locked, luckily someone let us in. Once we were given all the keys, we had to figure out how to get in the garage. We had to go back to the concierge and ask how to get in, "wave the garage sensor to the sky," we were told. Once in the garage we had to figure out which door to the elevator. More detailed information would be ideal, such as how to get in to the building, how to get in to the garage, and where the garage exit points are. Despite this, we had a great time and loved the place and convenience of its location. Thank you!

Upon arrival A/C was not working. during our stay did not get resolved. Had to open windows and balcony door to get a small breeze, however in the path of Airport therefore it was a bit noisey. Notices signs on certain units that Hot water was not available. Luckily our unit not a problem. Located in a great area but not sure if I would stay there again.