Beacon Hill Hotel & Bistro
From
674 $US
/nuit
Sélectionnez les dates pour voir les prix et les disponibilités
From
674 $US
/nuit
À propos de cet établissement
Boutique hotel in Boston with a rooftop terrace, restaurant, and complimentary breakfast near Boston Common.
Restaurant
Ascenseur
Service en chambre
Consigne à bagage
24-Hour Front Desk
Smoke-Free Property
Emplacement
25 Charles Street, Beacon Hill, Boston, Massachusetts, États-Unis d’Amérique
Options de chambre
1
Chambre Deluxe Lit Queen-Size (Vue Sur La Ville)
Détails de la chambre
1 Très Grand Lit Double
1
Deluxe Room, 1 King Bed, City View (Beacon Hill Suite)
Détails de la chambre
1 Très Grand Lit Double
6
Superior King Room
Détails de la chambre
1 Lit Double
280 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
16
Superior Room, 1 King Bed (Superior King)
Détails de la chambre
1 Très Grand Lit Double
6
Chambre Lit Queen-Size Standard
Détails de la chambre
1 Grand Lit Double
151 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
1
Chambre Deluxe Lit King-Size (Vue Sur La Ville)
Détails de la chambre
1
Deluxe King Suite (City View)
Détails de la chambre
1
Deluxe Room, 1 King Bed, City View (King Guestroom)
Détails de la chambre
1 Très Grand Lit Double
9
Standard Room, 1 Queen Bed, City View (European Queen)
Détails de la chambre
1 Grand Lit Double
ClimatisationWi-Fi (gratuit)Salle de bain privée
Avis des voyageurs sur Beacon Hill Hotel & Bistro
8
Bien
Basé sur 366 avis vérifiés
Qui séjourne ici ?
Affaires
13%
Couples
54%
Familles
14%
Groupes
9%
Solo
7%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Le Beacon Hill Hotel attire les voyageurs grâce à son charme de boutique et son emplacement exceptionnel sur Charles Street, près de Boston Common. Les chambres sont compactes mais aménagées avec soin, et l'établissement dispose d'un restaurant, d'un bar et d'une terrasse animés que beaucoup d'hôtes apprécient.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Le Beacon Hill Hotel attire les voyageurs grâce à son charme de boutique et son emplacement exceptionnel sur Charles Street, près de Boston Common. Les chambres sont compactes mais aménagées avec soin, et l'établissement dispose d'un restaurant, d'un bar et d'une terrasse animés que beaucoup d'hôtes apprécient.
Plusieurs critiques signalent des nuisances sonores provenant de la rue, des couloirs ou de la terrasse, ainsi que des problèmes d'entretien récurrents, notamment une eau chaude irrégulière et des problèmes de chauffage ou de climatisation. La propreté est généralement bonne, mais le service de ménage peut être aléatoire, avec parfois un service manqué, du linge taché ou des odeurs de produits de nettoyage trop fortes. Le service est souvent chaleureux et serviable, mais les expériences varient, et l'enregistrement lié au restaurant et la réponse aux problèmes peuvent être confus ou lents. Attendez-vous à un séjour boutique élégant et très central, idéal pour les voyageurs qui privilégient l'emplacement à l'espace.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Le restaurant et le bar sur place sont remarquables, et le coin salon sur le toit/terrasse est apprécié des clients.
Avis de voyageur à ce sujet
8
Peter
13 juil. 2025
·
A séjourné 2 nuits
Lovely and little in the heart of Boston. Took some getting used to that the check-in desk was the same as the check in for the restaurant/bar, For sure to be back for a future stay.
Lovely and little in the heart of Boston. Took some getting used to that the check-in desk was the same as the check in for the restaurant/bar, For sure to be back for a future stay.
10
Sandra
17 juil. 2025
·
A séjourné 3 nuits
We enjoyed having the bistro on site.
We enjoyed having the bistro on site.
10
Jane
14 sept. 2023
·
A séjourné 1 nuit
Enjoyed everything about our stay. Perfect room exactly like pictures & comfortable bed. Ate both dinner and breakfast at the restaurant, all excellent. All the folks working here are fantastic. We walked back from a concert at the Garden well after 11pm & they spotted us and were holding the door open for us when we got to it.
Enjoyed everything about our stay. Perfect room exactly like pictures & comfortable bed. Ate both dinner and breakfast at the restaurant, all excellent. All the folks working here are fantastic. We walked back from a concert at the Garden well after 11pm & they spotted us and were holding the door open for us when we got to it.
10
Theresia
18 mai 2025
·
A séjourné 1 nuit
Gorgeous hotel in gorgeous location . Lovely rooftop terrace for a sunset drink. Rooms beautifully decorated, small but that is New York/ Boston! Lovely included light breakfast in the mornings but also dine in option available for heartier options
Gorgeous hotel in gorgeous location . Lovely rooftop terrace for a sunset drink. Rooms beautifully decorated, small but that is New York/ Boston! Lovely included light breakfast in the mornings but also dine in option available for heartier options
10
M. Lynn
3 juil. 2025
·
A séjourné 2 nuits
As other reviewers have stated the staff is excellent at this charming boutique hotel. The room was very clean and comfortable. They are European style so not huge - which we knew. Our room had space for a desk with a chair and a small bench at the foot of the bed as well as a closet complete with 2 courtesy umbrellas during our stay. The bathroom and shower were marble and squeaky clean. 2 eco friendly glass bottles of water provided along with glass glasses.there is a little rooftop seating area as well that looks out over Charles Street which was fun and relaxing.
As other reviewers have stated the staff is excellent at this charming boutique hotel. The room was very clean and comfortable. They are European style so not huge - which we knew. Our room had space for a desk with a chair and a small bench at the foot of the bed as well as a closet complete with 2 courtesy umbrellas during our stay. The bathroom and shower were marble and squeaky clean. 2 eco friendly glass bottles of water provided along with glass glasses.there is a little rooftop seating area as well that looks out over Charles Street which was fun and relaxing.
10
Nicole
11 juil. 2025
·
A séjourné 1 nuit
Great location - rooms are very cozy. The bar and restaurant were wonderful
Great location - rooms are very cozy. The bar and restaurant were wonderful
10
Guy
6 juil. 2024
·
A séjourné 1 nuit
Great hotel. Room very clean and comfortable. Staff helpful. In-house bar and bistro.
Great hotel. Room very clean and comfortable. Staff helpful. In-house bar and bistro.
10
Martha Jane
29 janv. 2025
·
A séjourné 1 nuit
Lovely location in quaint Beacon Hill area of Boston. Great restaurant onsite, wonderful shopping all around.
Lovely location in quaint Beacon Hill area of Boston. Great restaurant onsite, wonderful shopping all around.
10
Mary Beth
23 juin 2024
·
A séjourné 1 nuit
The rooms were beautiful and very clean. Excellent location and walkable to everywhere. We enjoyed the terrace overlooking the street during our stay. Will definitely stay again during our next trip to Boston!
The rooms were beautiful and very clean. Excellent location and walkable to everywhere. We enjoyed the terrace overlooking the street during our stay. Will definitely stay again during our next trip to Boston!
10
Mary
8 sept. 2025
·
A séjourné 3 nuits
Loved the location loved the lovby nar and Breakfast was a treat. OX
Loved the location loved the lovby nar and Breakfast was a treat. OX
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
La propreté générale est bonne, mais le service de ménage est parfois inégal, avec des signalements de service manqué, de linge taché et d'odeurs de produits de nettoyage occasionnellement fortes.
Avis de voyageur à ce sujet
8
Jacqueline
19 juin 2024
·
A séjourné 2 nuits
Small boutique hotel. Room was spacious and clean.
Small boutique hotel. Room was spacious and clean.
10
janet
8 nov. 2025
·
A séjourné 1 nuit
Even though I was only there 15 hours, I love everything about my stay: easy check-in, beautifully-appointed and superbly-clean room, delicious and fresh breakfast in the morning and a friendly, warm, helpful staff
Even though I was only there 15 hours, I love everything about my stay: easy check-in, beautifully-appointed and superbly-clean room, delicious and fresh breakfast in the morning and a friendly, warm, helpful staff
8
Jamie
21 juil. 2024
·
A séjourné 3 nuits
The room was small but comfortable. Location couldn’t be beaten, we loved it. Unfortunately, during our three night stay, housekeeping did not visit our room once. I think this may have been a mistake as I asked staff and they said ordinarily the rooms do get seen to daily. We also had only one towel so had to ask for more. The check in was quick but we were given very little information and had no idea about the complimentary continental breakfast until afterwards. This is a great place to stay but for the price I probably expected more.
The room was small but comfortable. Location couldn’t be beaten, we loved it. Unfortunately, during our three night stay, housekeeping did not visit our room once. I think this may have been a mistake as I asked staff and they said ordinarily the rooms do get seen to daily. We also had only one towel so had to ask for more. The check in was quick but we were given very little information and had no idea about the complimentary continental breakfast until afterwards. This is a great place to stay but for the price I probably expected more.
10
Lindsay
17 juil. 2025
·
A séjourné 3 nuits
This was the most quaint little boutique hotel! The decor was fabulous! The breakfast in the morning was great too! Comfy beds and pillows and towels! Great location to everything. Staff were super friendly
This was the most quaint little boutique hotel! The decor was fabulous! The breakfast in the morning was great too! Comfy beds and pillows and towels! Great location to everything. Staff were super friendly
10
M. Lynn
3 juil. 2025
·
A séjourné 2 nuits
As other reviewers have stated the staff is excellent at this charming boutique hotel. The room was very clean and comfortable. They are European style so not huge - which we knew. Our room had space for a desk with a chair and a small bench at the foot of the bed as well as a closet complete with 2 courtesy umbrellas during our stay. The bathroom and shower were marble and squeaky clean. 2 eco friendly glass bottles of water provided along with glass glasses.there is a little rooftop seating area as well that looks out over Charles Street which was fun and relaxing.
As other reviewers have stated the staff is excellent at this charming boutique hotel. The room was very clean and comfortable. They are European style so not huge - which we knew. Our room had space for a desk with a chair and a small bench at the foot of the bed as well as a closet complete with 2 courtesy umbrellas during our stay. The bathroom and shower were marble and squeaky clean. 2 eco friendly glass bottles of water provided along with glass glasses.there is a little rooftop seating area as well that looks out over Charles Street which was fun and relaxing.
6
Stephanie
8 sept. 2025
·
A séjourné 3 nuits
Overall, I enjoyed our stay at this spot. The location can’t be beat. It’s right by Boston Common (for parking) and nestled on Charles Street, close to attractions but far enough away that you can escape the hustle and bustle at night. The staff were friendlyish but often unavailable (another guest said her power went out and no one was around to help). Room could have been cleaner. There were stains on the sheet and areas in the room that looked like they hadn’t been touched in awhile. The elevator broke down while we were there, which wasn’t the end of the world, but wouldn’t have been pleasant if we had to schlep all our luggage up the stairs. We were near the upstairs terrace and it got really noisy at night. We ended up using a sound machine to drown out the noise. It’d be nice to offer small amenities, as well - my friend forgot a toothbrush and they didn’t have any on hand. It’s a cute space but shows wear - hoping they keep up maintenance bc it has the potential to be great.
Overall, I enjoyed our stay at this spot. The location can’t be beat. It’s right by Boston Common (for parking) and nestled on Charles Street, close to attractions but far enough away that you can escape the hustle and bustle at night. The staff were friendlyish but often unavailable (another guest said her power went out and no one was around to help). Room could have been cleaner. There were stains on the sheet and areas in the room that looked like they hadn’t been touched in awhile. The elevator broke down while we were there, which wasn’t the end of the world, but wouldn’t have been pleasant if we had to schlep all our luggage up the stairs. We were near the upstairs terrace and it got really noisy at night. We ended up using a sound machine to drown out the noise. It’d be nice to offer small amenities, as well - my friend forgot a toothbrush and they didn’t have any on hand. It’s a cute space but shows wear - hoping they keep up maintenance bc it has the potential to be great.
10
Melanie
12 nov. 2024
·
A séjourné 2 nuits
Charming hotel. Great location with a very comfortable bed and a super clean room. Would highly recommend
Charming hotel. Great location with a very comfortable bed and a super clean room. Would highly recommend
6
sarah
15 nov. 2024
·
A séjourné 4 nuits
Not a fan of the bleach smell daily. Bathroom window had only slats which made it easy for Other buildings to see in. GoogleTV didn’t work with my apple devices so no TV or ability to stream. Great location and buzzy but for a business traveller it wasn’t great.
Not a fan of the bleach smell daily. Bathroom window had only slats which made it easy for Other buildings to see in. GoogleTV didn’t work with my apple devices so no TV or ability to stream. Great location and buzzy but for a business traveller it wasn’t great.
4
Anne
29 mars 2024
·
A séjourné 1 nuit
Beautiful location and great staff, room was tiny! Electric outlet didn’t work in bathroom which was super annoying. Not a great value for the money other than location, very clean!
Beautiful location and great staff, room was tiny! Electric outlet didn’t work in bathroom which was super annoying. Not a great value for the money other than location, very clean!
6
Alex
24 avr. 2025
·
A séjourné 2 nuits
This hotel is in a charming location with a very friendly and helpful staff. The rooms are clean and not cookie-cutter. However, the behind-the-scenes care of the room was utterly terrible. The shower temperature controls were broken, so it was a scalding hot shower or nothing. When we reported this to the staff, we learned that the engineer knew about the problem and was awaiting a part. We were offered a new room but it would have been smaller. Instead, they turned down the setting inside the valve and left it at lukewarm. The bed was made with a flat sheet over the mattress, not even tucked in, and then a duvet, and then a top sheet OVER the duvet. It boggles the mind. To make matters worse, though we left the room from 10-3, no one made up the room at all between nights. The TV remote had no batteries. They provided new ones, but then the TV didn’t play any channels or work with casting from our phones, which the screen said you could do. There are no mirrors except in the bathroom. There is no vent in the bathroom, so the scalding showers filled the whole room with steam. There were a million safety features on the ceiling that blinked all night like an airport runway. Some kind of elevator or door or dumbwaiter, which sounded like a garage door rattling, open and closed from the early morning on. For the nearly $500/night we paid (including taxes) this was a very disappointing experience. I can’t recommend staying there. Again, the front of house staff was lovely.
This hotel is in a charming location with a very friendly and helpful staff. The rooms are clean and not cookie-cutter. However, the behind-the-scenes care of the room was utterly terrible. The shower temperature controls were broken, so it was a scalding hot shower or nothing. When we reported this to the staff, we learned that the engineer knew about the problem and was awaiting a part. We were offered a new room but it would have been smaller. Instead, they turned down the setting inside the valve and left it at lukewarm. The bed was made with a flat sheet over the mattress, not even tucked in, and then a duvet, and then a top sheet OVER the duvet. It boggles the mind. To make matters worse, though we left the room from 10-3, no one made up the room at all between nights. The TV remote had no batteries. They provided new ones, but then the TV didn’t play any channels or work with casting from our phones, which the screen said you could do. There are no mirrors except in the bathroom. There is no vent in the bathroom, so the scalding showers filled the whole room with steam. There were a million safety features on the ceiling that blinked all night like an airport runway. Some kind of elevator or door or dumbwaiter, which sounded like a garage door rattling, open and closed from the early morning on. For the nearly $500/night we paid (including taxes) this was a very disappointing experience. I can’t recommend staying there. Again, the front of house staff was lovely.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont petites à très petites, mais élégantes et confortables. Le bruit de la rue, des couloirs ou de la terrasse, ainsi que des problèmes d'entretien récurrents (eau chaude irrégulière, problèmes de chauffage/climatisation) sont signalés.
Avis de voyageur à ce sujet
8
Nancy L
26 oct. 2025
·
A séjourné 2 nuits
Clean room but small. No where to put clothes away. Loud noises of furniture being scooted around above us. Shower spigot too tall to adjust. Hangers too high to use.
Clean room but small. No where to put clothes away. Loud noises of furniture being scooted around above us. Shower spigot too tall to adjust. Hangers too high to use.
8
Amy
19 mai 2024
·
A séjourné 3 nuits
Charming hotel in great location. Welcoming, friendly staff. Bar and restaurant very good. Beds very comfortable and room quiet. Rooms and bathrooms are very small. No robes or extras.
Charming hotel in great location. Welcoming, friendly staff. Bar and restaurant very good. Beds very comfortable and room quiet. Rooms and bathrooms are very small. No robes or extras.
10
Carl
11 sept. 2025
·
A séjourné 3 nuits
Wonderful hotel in a great part of Boston. Walking distance or easy transportation to just about anyplace a visitor would want to see. Room was a bit small, but not a problem considering we only slept in the room. We will be back!!
Wonderful hotel in a great part of Boston. Walking distance or easy transportation to just about anyplace a visitor would want to see. Room was a bit small, but not a problem considering we only slept in the room. We will be back!!
4
Kelly
4 oct. 2025
·
A séjourné 1 nuit
Air conditioner in room did not work, making it difficult to sleep. Shower was warm but not hot. Could hear people in the hall during the early morning (room description stated sound proofing). Bed and pillows comfortable.
Air conditioner in room did not work, making it difficult to sleep. Shower was warm but not hot. Could hear people in the hall during the early morning (room description stated sound proofing). Bed and pillows comfortable.
10
Terry
8 juil. 2025
·
A séjourné 5 nuits
This was a cute little hotel located in a central area making it easy to walk to see many places! It’s an extremely tiny room, so not ideal if you plan to spend any time in your room other than sleeping. We don’t stay put, so it was ideal for us!
This was a cute little hotel located in a central area making it easy to walk to see many places! It’s an extremely tiny room, so not ideal if you plan to spend any time in your room other than sleeping. We don’t stay put, so it was ideal for us!
8
Gregg
21 janv. 2025
·
A séjourné 1 nuit
Not nearly enough hot water for showering
Not nearly enough hot water for showering
10
Nicole
11 juil. 2025
·
A séjourné 1 nuit
Great location - rooms are very cozy. The bar and restaurant were wonderful
Great location - rooms are very cozy. The bar and restaurant were wonderful
10
Esther
19 juil. 2024
·
A séjourné 3 nuits
Ideal for vacationer’s that don’t need to spend a lot of time inn the room, Room clean modern and quiet. The only exception is the Terrace door that slams shut on the 3rd Floor. The hotel should provide ear plugs or change the door. Plenty of restaurants, shops and snacks. Perfect for walkers, explorers
Ideal for vacationer’s that don’t need to spend a lot of time inn the room, Room clean modern and quiet. The only exception is the Terrace door that slams shut on the 3rd Floor. The hotel should provide ear plugs or change the door. Plenty of restaurants, shops and snacks. Perfect for walkers, explorers
10
Claude
20 oct. 2025
·
A séjourné 2 nuits
The Beacon Hill is a nice little boutique hotel in a great area. Busy street and very close to the parks. The room was small, but well appointed. Very nice for a solo traveler or couple. There was a fair amount of hall noise and mechanical sounds, though not sure of the source.
The Beacon Hill is a nice little boutique hotel in a great area. Busy street and very close to the parks. The room was small, but well appointed. Very nice for a solo traveler or couple. There was a fair amount of hall noise and mechanical sounds, though not sure of the source.
8
Susan
23 déc. 2024
·
A séjourné 3 nuits
The location is great, the restaurant and bar are excellent. We had the King room facing the Main Street. Expedia lists it as soundproof- it’s not. A service truck parked under the largest window on Thursday at 11:40pm and ran its engine for 35min and the garbage trucks made their rounds at 1am. The windows are pretty but old and single pane so impossible to soundproof. Having stayed in boutique hotels in nyc I take the sound into consideration. Expedia should change that claim. The second night our heat didn’t work. It was 18 degrees outside and although the thermostat said 62 our phone temp said 42. The night staff brought 3 thin cotton blankets. We used a robe and towels to add more cover. The hot water in the shower lasted 2minutee. When I talked to the manager in the morning he dismissed it as something he heard that our thermostat wouldn’t heat up beyond 67 and he told the night staff to offer free brunch - which they didn’t. When he checked the main system he saw the problem, came to the room and checked the thermostat, realized how cold it was and just said sorry and left quickly. The next morning it turned off again but we checked out. There wasn’t any housekeeping and only one robe. This room was an upgrade and Iwe felt like a nights credit would have been appropriate for losing a nights sleep. The hotel is pretty and the location is great. I wish this wasn’t our experience.
The location is great, the restaurant and bar are excellent. We had the King room facing the Main Street. Expedia lists it as soundproof- it’s not. A service truck parked under the largest window on Thursday at 11:40pm and ran its engine for 35min and the garbage trucks made their rounds at 1am. The windows are pretty but old and single pane so impossible to soundproof. Having stayed in boutique hotels in nyc I take the sound into consideration. Expedia should change that claim. The second night our heat didn’t work. It was 18 degrees outside and although the thermostat said 62 our phone temp said 42. The night staff brought 3 thin cotton blankets. We used a robe and towels to add more cover. The hot water in the shower lasted 2minutee. When I talked to the manager in the morning he dismissed it as something he heard that our thermostat wouldn’t heat up beyond 67 and he told the night staff to offer free brunch - which they didn’t. When he checked the main system he saw the problem, came to the room and checked the thermostat, realized how cold it was and just said sorry and left quickly. The next morning it turned off again but we checked out. There wasn’t any housekeeping and only one robe. This room was an upgrade and Iwe felt like a nights credit would have been appropriate for losing a nights sleep. The hotel is pretty and the location is great. I wish this wasn’t our experience.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est souvent aimable et serviable, mais le service peut être irrégulier, avec un enregistrement confus basé au restaurant et des réponses lentes ou incomplètes aux problèmes.
Avis de voyageur à ce sujet
8
Kalina
27 avr. 2025
·
A séjourné 1 nuit
It was a well appointed facility, carefully curated. Some glitches checking into a room. Couldn't figure out how to use the TV.
It was a well appointed facility, carefully curated. Some glitches checking into a room. Couldn't figure out how to use the TV.
8
Peter
13 juil. 2025
·
A séjourné 2 nuits
Lovely and little in the heart of Boston. Took some getting used to that the check-in desk was the same as the check in for the restaurant/bar, For sure to be back for a future stay.
Lovely and little in the heart of Boston. Took some getting used to that the check-in desk was the same as the check in for the restaurant/bar, For sure to be back for a future stay.
10
Benjamin
27 avr. 2024
·
A séjourné 1 nuit
What a great stay! From the fantastic location, to the truly exceptional hospitality service provided by the team at the Beacon Hill Hotel, everything was top notch. We also had a chance to dine in the restaurant, which also exceeded expectations.
What a great stay! From the fantastic location, to the truly exceptional hospitality service provided by the team at the Beacon Hill Hotel, everything was top notch. We also had a chance to dine in the restaurant, which also exceeded expectations.
10
Anthony
26 oct. 2023
·
A séjourné 2 nuits
Darren the manager was awesome! Accommodating. very helpful. great experience !
Darren the manager was awesome! Accommodating. very helpful. great experience !
10
janet
8 nov. 2025
·
A séjourné 1 nuit
Even though I was only there 15 hours, I love everything about my stay: easy check-in, beautifully-appointed and superbly-clean room, delicious and fresh breakfast in the morning and a friendly, warm, helpful staff
Even though I was only there 15 hours, I love everything about my stay: easy check-in, beautifully-appointed and superbly-clean room, delicious and fresh breakfast in the morning and a friendly, warm, helpful staff
6
Nancy
29 déc. 2024
·
A séjourné 3 nuits
Great hotel that focused more on its restaurant than its hotel. It was an accumulation of customer service experiences that were unfortunate but The most disheartening thing was when I needed help with an issue in my room, the female I went to for assistance said “I’m the restaurant manager, I don’t deal with the hotel side of things” and turned her back to me until I said something then she told the young girl (who ruined the first impression experience for me upon check in) to help me. This is the same young girl whom I addressed my issue an hour before and the day before without resolution. When I asked another young lady at “the podium” which was Check in for the restaurant and I learned was also the hotel checkin “do you have any area maps” she said “ that doesn’t match the vibe of the hotel” and directed me to walk outside the hotel down the street three blocks, and I just zoned out from there. Sigh, could’ve been so much better with customer service..the room could’ve had area maps, a hotel guide book, offer of assistance with bags up stairs if your room was on the 4th floor, and instructed us to go to the stairs past the outside deck if you were on the 4th floor. The only stairs we saw after getting the elevator went down! No signs to help guide us! These are all simple fixes and the reason I’m complaining is because it’s a great location, the room was beautiful and it could be awesome. Last thing however was our towels were very thin and small and “worn.
Great hotel that focused more on its restaurant than its hotel. It was an accumulation of customer service experiences that were unfortunate but The most disheartening thing was when I needed help with an issue in my room, the female I went to for assistance said “I’m the restaurant manager, I don’t deal with the hotel side of things” and turned her back to me until I said something then she told the young girl (who ruined the first impression experience for me upon check in) to help me. This is the same young girl whom I addressed my issue an hour before and the day before without resolution. When I asked another young lady at “the podium” which was Check in for the restaurant and I learned was also the hotel checkin “do you have any area maps” she said “ that doesn’t match the vibe of the hotel” and directed me to walk outside the hotel down the street three blocks, and I just zoned out from there. Sigh, could’ve been so much better with customer service..the room could’ve had area maps, a hotel guide book, offer of assistance with bags up stairs if your room was on the 4th floor, and instructed us to go to the stairs past the outside deck if you were on the 4th floor. The only stairs we saw after getting the elevator went down! No signs to help guide us! These are all simple fixes and the reason I’m complaining is because it’s a great location, the room was beautiful and it could be awesome. Last thing however was our towels were very thin and small and “worn.
6
Stephanie
8 sept. 2025
·
A séjourné 3 nuits
Overall, I enjoyed our stay at this spot. The location can’t be beat. It’s right by Boston Common (for parking) and nestled on Charles Street, close to attractions but far enough away that you can escape the hustle and bustle at night. The staff were friendlyish but often unavailable (another guest said her power went out and no one was around to help). Room could have been cleaner. There were stains on the sheet and areas in the room that looked like they hadn’t been touched in awhile. The elevator broke down while we were there, which wasn’t the end of the world, but wouldn’t have been pleasant if we had to schlep all our luggage up the stairs. We were near the upstairs terrace and it got really noisy at night. We ended up using a sound machine to drown out the noise. It’d be nice to offer small amenities, as well - my friend forgot a toothbrush and they didn’t have any on hand. It’s a cute space but shows wear - hoping they keep up maintenance bc it has the potential to be great.
Overall, I enjoyed our stay at this spot. The location can’t be beat. It’s right by Boston Common (for parking) and nestled on Charles Street, close to attractions but far enough away that you can escape the hustle and bustle at night. The staff were friendlyish but often unavailable (another guest said her power went out and no one was around to help). Room could have been cleaner. There were stains on the sheet and areas in the room that looked like they hadn’t been touched in awhile. The elevator broke down while we were there, which wasn’t the end of the world, but wouldn’t have been pleasant if we had to schlep all our luggage up the stairs. We were near the upstairs terrace and it got really noisy at night. We ended up using a sound machine to drown out the noise. It’d be nice to offer small amenities, as well - my friend forgot a toothbrush and they didn’t have any on hand. It’s a cute space but shows wear - hoping they keep up maintenance bc it has the potential to be great.
10
Janice
14 juin 2024
·
A séjourné 2 nuits
I loved the small, boutique size of the hotel. The staff were amazing, especially Austin Griffith. He was a huge help with making all my plans and his recommendations were spot on.
I loved the small, boutique size of the hotel. The staff were amazing, especially Austin Griffith. He was a huge help with making all my plans and his recommendations were spot on.
8
Susan
23 déc. 2024
·
A séjourné 3 nuits
The location is great, the restaurant and bar are excellent. We had the King room facing the Main Street. Expedia lists it as soundproof- it’s not. A service truck parked under the largest window on Thursday at 11:40pm and ran its engine for 35min and the garbage trucks made their rounds at 1am. The windows are pretty but old and single pane so impossible to soundproof. Having stayed in boutique hotels in nyc I take the sound into consideration. Expedia should change that claim. The second night our heat didn’t work. It was 18 degrees outside and although the thermostat said 62 our phone temp said 42. The night staff brought 3 thin cotton blankets. We used a robe and towels to add more cover. The hot water in the shower lasted 2minutee. When I talked to the manager in the morning he dismissed it as something he heard that our thermostat wouldn’t heat up beyond 67 and he told the night staff to offer free brunch - which they didn’t. When he checked the main system he saw the problem, came to the room and checked the thermostat, realized how cold it was and just said sorry and left quickly. The next morning it turned off again but we checked out. There wasn’t any housekeeping and only one robe. This room was an upgrade and Iwe felt like a nights credit would have been appropriate for losing a nights sleep. The hotel is pretty and the location is great. I wish this wasn’t our experience.
The location is great, the restaurant and bar are excellent. We had the King room facing the Main Street. Expedia lists it as soundproof- it’s not. A service truck parked under the largest window on Thursday at 11:40pm and ran its engine for 35min and the garbage trucks made their rounds at 1am. The windows are pretty but old and single pane so impossible to soundproof. Having stayed in boutique hotels in nyc I take the sound into consideration. Expedia should change that claim. The second night our heat didn’t work. It was 18 degrees outside and although the thermostat said 62 our phone temp said 42. The night staff brought 3 thin cotton blankets. We used a robe and towels to add more cover. The hot water in the shower lasted 2minutee. When I talked to the manager in the morning he dismissed it as something he heard that our thermostat wouldn’t heat up beyond 67 and he told the night staff to offer free brunch - which they didn’t. When he checked the main system he saw the problem, came to the room and checked the thermostat, realized how cold it was and just said sorry and left quickly. The next morning it turned off again but we checked out. There wasn’t any housekeeping and only one robe. This room was an upgrade and Iwe felt like a nights credit would have been appropriate for losing a nights sleep. The hotel is pretty and the location is great. I wish this wasn’t our experience.
6
Alex
24 avr. 2025
·
A séjourné 2 nuits
This hotel is in a charming location with a very friendly and helpful staff. The rooms are clean and not cookie-cutter. However, the behind-the-scenes care of the room was utterly terrible. The shower temperature controls were broken, so it was a scalding hot shower or nothing. When we reported this to the staff, we learned that the engineer knew about the problem and was awaiting a part. We were offered a new room but it would have been smaller. Instead, they turned down the setting inside the valve and left it at lukewarm. The bed was made with a flat sheet over the mattress, not even tucked in, and then a duvet, and then a top sheet OVER the duvet. It boggles the mind. To make matters worse, though we left the room from 10-3, no one made up the room at all between nights. The TV remote had no batteries. They provided new ones, but then the TV didn’t play any channels or work with casting from our phones, which the screen said you could do. There are no mirrors except in the bathroom. There is no vent in the bathroom, so the scalding showers filled the whole room with steam. There were a million safety features on the ceiling that blinked all night like an airport runway. Some kind of elevator or door or dumbwaiter, which sounded like a garage door rattling, open and closed from the early morning on. For the nearly $500/night we paid (including taxes) this was a very disappointing experience. I can’t recommend staying there. Again, the front of house staff was lovely.
This hotel is in a charming location with a very friendly and helpful staff. The rooms are clean and not cookie-cutter. However, the behind-the-scenes care of the room was utterly terrible. The shower temperature controls were broken, so it was a scalding hot shower or nothing. When we reported this to the staff, we learned that the engineer knew about the problem and was awaiting a part. We were offered a new room but it would have been smaller. Instead, they turned down the setting inside the valve and left it at lukewarm. The bed was made with a flat sheet over the mattress, not even tucked in, and then a duvet, and then a top sheet OVER the duvet. It boggles the mind. To make matters worse, though we left the room from 10-3, no one made up the room at all between nights. The TV remote had no batteries. They provided new ones, but then the TV didn’t play any channels or work with casting from our phones, which the screen said you could do. There are no mirrors except in the bathroom. There is no vent in the bathroom, so the scalding showers filled the whole room with steam. There were a million safety features on the ceiling that blinked all night like an airport runway. Some kind of elevator or door or dumbwaiter, which sounded like a garage door rattling, open and closed from the early morning on. For the nearly $500/night we paid (including taxes) this was a very disappointing experience. I can’t recommend staying there. Again, the front of house staff was lovely.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Emplacement excellent et central dans le quartier animé de Beacon Hill, près de Charles Street et de Boston Common, à proximité des commerces et des restaurants. L'emplacement central peut entraîner des nuisances sonores dans certaines chambres.
Avis de voyageur à ce sujet
10
Kerry
27 avr. 2024
·
A séjourné 1 nuit
We love this boutique hotel in Beacon Hill. It's on historic Charles street with lots of shops/restaurants, close to the Common and T stations. It's small and some of the rooms can be pretty small but we love the location and the homey feel of this small hotel. The restaurant on site is excellent too and has great veg/vegan options.
We love this boutique hotel in Beacon Hill. It's on historic Charles street with lots of shops/restaurants, close to the Common and T stations. It's small and some of the rooms can be pretty small but we love the location and the homey feel of this small hotel. The restaurant on site is excellent too and has great veg/vegan options.
10
Claude
9 sept. 2025
·
A séjourné 1 nuit
Location
Location
10
Carl
11 sept. 2025
·
A séjourné 3 nuits
Wonderful hotel in a great part of Boston. Walking distance or easy transportation to just about anyplace a visitor would want to see. Room was a bit small, but not a problem considering we only slept in the room. We will be back!!
Wonderful hotel in a great part of Boston. Walking distance or easy transportation to just about anyplace a visitor would want to see. Room was a bit small, but not a problem considering we only slept in the room. We will be back!!
10
Carol
19 oct. 2024
·
A séjourné 3 nuits
Nice hotel in good location. Some street noise due to central location. Steps from Boston Common. Good restaurant.
Nice hotel in good location. Some street noise due to central location. Steps from Boston Common. Good restaurant.
10
Priscilla
2 mai 2025
·
A séjourné 1 nuit
If you’re in the market for a walkable property, the Beacon Hill is perfect.
If you’re in the market for a walkable property, the Beacon Hill is perfect.
10
Lisa
1 avr. 2025
·
A séjourné 1 nuit
Charming hotel in a great location.
Charming hotel in a great location.
10
Claude
20 oct. 2025
·
A séjourné 2 nuits
The Beacon Hill is a nice little boutique hotel in a great area. Busy street and very close to the parks. The room was small, but well appointed. Very nice for a solo traveler or couple. There was a fair amount of hall noise and mechanical sounds, though not sure of the source.
The Beacon Hill is a nice little boutique hotel in a great area. Busy street and very close to the parks. The room was small, but well appointed. Very nice for a solo traveler or couple. There was a fair amount of hall noise and mechanical sounds, though not sure of the source.
10
Martha Jane
29 janv. 2025
·
A séjourné 1 nuit
Lovely location in quaint Beacon Hill area of Boston. Great restaurant onsite, wonderful shopping all around.
Lovely location in quaint Beacon Hill area of Boston. Great restaurant onsite, wonderful shopping all around.
10
Joan
13 sept. 2024
·
A séjourné 2 nuits
Great place to park once and wander!
Great place to park once and wander!
10
Patricia
7 sept. 2025
·
A séjourné 4 nuits
Lovely boutique hotel, walking distance to many points of interest. Charming neighborhood, felt very safe, comfortable beds, can’t really say enough about how pleasant our week was there!!!
Lovely boutique hotel, walking distance to many points of interest. Charming neighborhood, felt very safe, comfortable beds, can’t really say enough about how pleasant our week was there!!!
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Le bistro et le bar sur place reçoivent de nombreux éloges pour leur cuisine et leurs boissons, et le petit-déjeuner continental léger est apprécié. Certains clients notent une disponibilité uniquement en semaine ou des ruptures de stock occasionnelles.
Avis de voyageur à ce sujet
10
Benjamin
27 avr. 2024
·
A séjourné 1 nuit
What a great stay! From the fantastic location, to the truly exceptional hospitality service provided by the team at the Beacon Hill Hotel, everything was top notch. We also had a chance to dine in the restaurant, which also exceeded expectations.
What a great stay! From the fantastic location, to the truly exceptional hospitality service provided by the team at the Beacon Hill Hotel, everything was top notch. We also had a chance to dine in the restaurant, which also exceeded expectations.
10
Kerry
27 avr. 2024
·
A séjourné 1 nuit
We love this boutique hotel in Beacon Hill. It's on historic Charles street with lots of shops/restaurants, close to the Common and T stations. It's small and some of the rooms can be pretty small but we love the location and the homey feel of this small hotel. The restaurant on site is excellent too and has great veg/vegan options.
We love this boutique hotel in Beacon Hill. It's on historic Charles street with lots of shops/restaurants, close to the Common and T stations. It's small and some of the rooms can be pretty small but we love the location and the homey feel of this small hotel. The restaurant on site is excellent too and has great veg/vegan options.
4
gianfranco
9 déc. 2024
·
A séjourné 3 nuits
Beacon Hill Hotel did not provided me with the level of service i expected from a "boutique" (expensive) hotel. Along three days i experienced i) few bath towels and no bath foam shampo, ii) uncleaned and unserviced room until 6 pm, when i protested and had en "in extremis" basic cleaning, iii) no bread neither toast in the "continental" breakfast, only served mon. fri. Front desk personnel is young and inexperienced: to call a taxi they searched google and asked a manager... Location is terrific, but it seems the hotel is more interested in bar restaurant than in servicing (expensive) rooms. I'll never return, and will report my experience to my friends
Beacon Hill Hotel did not provided me with the level of service i expected from a "boutique" (expensive) hotel. Along three days i experienced i) few bath towels and no bath foam shampo, ii) uncleaned and unserviced room until 6 pm, when i protested and had en "in extremis" basic cleaning, iii) no bread neither toast in the "continental" breakfast, only served mon. fri. Front desk personnel is young and inexperienced: to call a taxi they searched google and asked a manager... Location is terrific, but it seems the hotel is more interested in bar restaurant than in servicing (expensive) rooms. I'll never return, and will report my experience to my friends
10
Jane
14 sept. 2023
·
A séjourné 1 nuit
Enjoyed everything about our stay. Perfect room exactly like pictures & comfortable bed. Ate both dinner and breakfast at the restaurant, all excellent. All the folks working here are fantastic. We walked back from a concert at the Garden well after 11pm & they spotted us and were holding the door open for us when we got to it.
Enjoyed everything about our stay. Perfect room exactly like pictures & comfortable bed. Ate both dinner and breakfast at the restaurant, all excellent. All the folks working here are fantastic. We walked back from a concert at the Garden well after 11pm & they spotted us and were holding the door open for us when we got to it.
10
Theresia
18 mai 2025
·
A séjourné 1 nuit
Gorgeous hotel in gorgeous location . Lovely rooftop terrace for a sunset drink. Rooms beautifully decorated, small but that is New York/ Boston! Lovely included light breakfast in the mornings but also dine in option available for heartier options
Gorgeous hotel in gorgeous location . Lovely rooftop terrace for a sunset drink. Rooms beautifully decorated, small but that is New York/ Boston! Lovely included light breakfast in the mornings but also dine in option available for heartier options
10
Carol
19 oct. 2024
·
A séjourné 3 nuits
Nice hotel in good location. Some street noise due to central location. Steps from Boston Common. Good restaurant.
Nice hotel in good location. Some street noise due to central location. Steps from Boston Common. Good restaurant.
10
janet
8 nov. 2025
·
A séjourné 1 nuit
Even though I was only there 15 hours, I love everything about my stay: easy check-in, beautifully-appointed and superbly-clean room, delicious and fresh breakfast in the morning and a friendly, warm, helpful staff
Even though I was only there 15 hours, I love everything about my stay: easy check-in, beautifully-appointed and superbly-clean room, delicious and fresh breakfast in the morning and a friendly, warm, helpful staff
10
Jennifer
9 déc. 2024
·
I loved everything about my stay. The interior decor was a 10 and the feel of the room was like being in a lovely private home. The staff was nice and the food I ate for dinner at the bar was excellent. I cannot wait to go back!
I loved everything about my stay. The interior decor was a 10 and the feel of the room was like being in a lovely private home. The staff was nice and the food I ate for dinner at the bar was excellent. I cannot wait to go back!
10
Nicole
11 juil. 2025
·
A séjourné 1 nuit
Great location - rooms are very cozy. The bar and restaurant were wonderful
Great location - rooms are very cozy. The bar and restaurant were wonderful
10
Mary
8 sept. 2025
·
A séjourné 3 nuits
Loved the location loved the lovby nar and Breakfast was a treat. OX
Loved the location loved the lovby nar and Breakfast was a treat. OX
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
2
Leigh
29 nov. 2025
·
A séjourné 1 nuit
The staff couldn't find our check in, for about 10 minutes. The room was 50 degrees when we got into it. The hot water in the shower kept turning cold!! And the lobby smelled like a dishwasher full of rotten fish. I told the staff about the shower and they said oh that happens.
The staff couldn't find our check in, for about 10 minutes. The room was 50 degrees when we got into it. The hot water in the shower kept turning cold!! And the lobby smelled like a dishwasher full of rotten fish. I told the staff about the shower and they said oh that happens.
10
janet
8 nov. 2025
·
A séjourné 1 nuit
Even though I was only there 15 hours, I love everything about my stay: easy check-in, beautifully-appointed and superbly-clean room, delicious and fresh breakfast in the morning and a friendly, warm, helpful staff
Even though I was only there 15 hours, I love everything about my stay: easy check-in, beautifully-appointed and superbly-clean room, delicious and fresh breakfast in the morning and a friendly, warm, helpful staff
8
Nancy L
26 oct. 2025
·
A séjourné 2 nuits
Clean room but small. No where to put clothes away. Loud noises of furniture being scooted around above us. Shower spigot too tall to adjust. Hangers too high to use.
Clean room but small. No where to put clothes away. Loud noises of furniture being scooted around above us. Shower spigot too tall to adjust. Hangers too high to use.
10
Claude
20 oct. 2025
·
A séjourné 2 nuits
The Beacon Hill is a nice little boutique hotel in a great area. Busy street and very close to the parks. The room was small, but well appointed. Very nice for a solo traveler or couple. There was a fair amount of hall noise and mechanical sounds, though not sure of the source.
The Beacon Hill is a nice little boutique hotel in a great area. Busy street and very close to the parks. The room was small, but well appointed. Very nice for a solo traveler or couple. There was a fair amount of hall noise and mechanical sounds, though not sure of the source.
4
Kelly
4 oct. 2025
·
A séjourné 1 nuit
Air conditioner in room did not work, making it difficult to sleep. Shower was warm but not hot. Could hear people in the hall during the early morning (room description stated sound proofing). Bed and pillows comfortable.
Air conditioner in room did not work, making it difficult to sleep. Shower was warm but not hot. Could hear people in the hall during the early morning (room description stated sound proofing). Bed and pillows comfortable.
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