Homewood Suites by Hilton Boston/Billerica

Great stay! Great staff! Served purpose!

Food was old and stale by 7 am. Roaches were in our room. We eneded up switching rooms at 8 pm. because we kept finding things wrong. 1 toulet didn't flush and maintenance had to come fix it. Pool was closed 1 day due to an "incident".

The place was esthetically nice, breakfast was good. However I am disabled and walk with a cane and will be having a knee replacement soon. So I booked a “handicapped” room. It was located all the way down the hall around the corner away from the elevator. Room should’ve been closer. Bathtub small and needed to buy foldable shower chair. Furniture was low to the ground making it hard to get up except for kitchen chairs. If it wasn’t for safely floating and stretching in the pool, I wouldn’t be able to walk back and forth the long hallway. Unacceptable. Do Better Homewood Suites Billerica,MA!

The breakfast was awful :( our toilet filled up and didn’t flush & fridge didn’t work . We also forgot a phone charger there which we called & talked to Twan about . He actually went & retrieved it & said he would leave it for us . Unfortunately we were there for a relative on life support . We live in New York. Twan was actually very nice as was Marissa who comped one of our nights due to all the issues we had. I wouldn’t even be saying anything if we didn’t go back two days later to pick up the phone charger & couldn’t have been treated worse by a girl at the front, I believe Jenisha . She was rude & condescending when we asked to look for the charger as Twan & Ashley had said it would be there for us. She said she was tired of cleaning up after Twans messes & refused to look anywhere else for it. My husband did get a little heated & said that someone was gonna pay for it. She then told it a to leave or she was calling the police for a threat ! There was no threat !! This was a dumb thing to happen as we were there to say Good bye to my aunt but she continued to tell us it’s not her job or her problem that he didn’t follow procedure. We said isn’t customer service your job & agdi she threatened to call the police. I have never been treated like that before as I myself am in customer service!!

It was very good and I got clean towels when I needed them