Holiday Inn Express & Suites Columbus - New Albany by IHG

Facility is very clean and looks great but my room when I entered had no wash cloths, I was given several when I went to the front desk and asked about them. When I went to take a shower the body wash dispenser was empty. I went to the front desk to let them know afterwards and she said that yes they knew but there should be bath bars in the room. The only thing that was there was two packs of nail polish remover pads. The breakfast when I went down was completely out of the scrambled eggs and they had removed the pans to refill. I came back 15 minutes later and still no pans and a gentleman waiting since my first time being there said they told him it would be another 10-15 minutes. At that point I just left. There are no restaurants within several miles just to make other travelers aware. A McDonalds is in the same parking lot but that is the only thing close. Very loud at night as it seemed like cars liked to race up and down the street in front and slammed through their gears roaring from about midnight until 2 am.

Everything was great clean staff was great

Great stay! Room was clean and breakfast was wonderful.

Brand new, clean rooms, very good breakfast. The weekly rate is ridiculous ($308 per night)??? I'd rather go to Hawaii. But nice place, I'd stay there again.

We had a small complication during our check-in that was easily remedied by a kind front desk employee and compassionate manager who answered the phone at home on a holiday weekend. Their willingness to help made all the difference and allowed my whole family to have a stress free weekend stay. We greatly appreciated their help! Otherwise, the room was clean, the ice machine was working and full, the breakfast was tasty and filling and all the staff we encountered were friendly.