Extended Stay America Suites - Chicago - Romeoville - Bollingbrook

Dead fly stuck to wall in bathroom. Entire

The room was not clean-sheets did not fit the King size bed-- one side kept popping off,the bathroom was not ring around toliet and tube, sink was not clean. the Kitchnette area was not clean, and the sink in kitchen was not clean, refrigetor was leaking water all over floor. The hallways coming up the elevator was dirty and full of spots. The Breakfast promised was coffee, and nutrious bar, and muffins were stale. When we returned from an outing-- room was not clean, and garbage overflowing-- not even emptied- bed just left and bathroom nor kitchennette was clean. Told by staff if stay stay they donot clean your room -- they clean rooms every 2 weeks and it is only for people who stay 15 days or more--thats whole purpose when you come to town if stay 2days, 3days etc--you stay at hotel for services--told front desk we had no clean towels next day--they told us bring towels down to front desk all unclean towels then fresh ones, were the guest should had someone come get them,asked them to change our room, with water running all over flow--they said booked to capacity, didnt try to assist us at all as guess-frontdesk staff was not concerned, and not very helpful at all--my experience here was very disappointing, and unsatifactory- will not recommend to anyone this particular location romeoville, bolingbrook-- I feel they should return our money--we were also told there were no housekeepers available Very disappointed in there service here--extended stay in romevi

Dried poo on inside of toilet. Much debris under the bed including food products, plastic baggies and other items, end table had dried blood on it. The smoke detection system and fire alarm both had plastic wrap covering them . Major problems should fire inspector see what was done as they are big time safety violation

Did not know we would have a kitchen area, it was outdated and no kitchen pieces to use. No shampoo/conditioner or hair dryer. Staff at front desk did not seem very happy. Seemed the first staff member was busy doing other things and the second staff member was chomping on food as she came around the corner to ask if we were checking out. Felt the property left a little to be desired.

It was clean and nice rooms