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Palmer House a Hilton Hotel - Reception

Palmer House a Hilton Hotel - Camera

Palmer House a Hilton Hotel - Camera

Palmer House a Hilton Hotel - Reception

Palmer House a Hilton Hotel - Piscina

Palmer House a Hilton Hotel

"Bar fantastico"

"Check-in/check-out efficiente"

Servizi

Servizio lavanderia
Ascensore
Business center
Personale multilingue
Cassetta di sicurezza
Noleggio biciclette

Descrizione della struttura

Rilassati presso la spa con servizi completi, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Approfitta dei servizi ricreativi disponibili, che includono un centro fitness aperto 24 ore su 24 e una piscina c...

Servizi

Rilassati presso la spa con servizi completi, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Approfitta dei servizi ricreativi disponibili, che includono un centro fitness aperto 24 ore su 24 e una piscina coperta. Questo hotel propone, inoltre, servizi di concierge, negozi di articoli da regalo/edicole e una sala ricevimenti.

Servizi per le aziende

Potrai usufruire di un business center, servizio auto o limousine e check-in veloce. Stai pianificando un evento a Chicago? Presso un hotel avrai a disposizione 12077 metri quadrati di spazio con un centro congressi e 77 sale riunioni. Il un parcheggio (a pagamento) è disponibile in loco.

Ristorazione

Un hotel dispone di un ristorante che offre prelibati piatti, nonché di un'ampia scelta di snack al bar/caffetteria. Dissetati con il tuo drink preferito! Presso questa struttura troverai un bar/lounge. La colazione da portar via viene servita nei giorni feriali dalle ore 06:30 alle ore 11:00 dietro versamento di un supplemento.

Camere

Rilassati in una delle 1641 camere della struttura, completa di minibar. Riposati su un comodo letto con materasso a doppio strato e biancheria da letto di alta qualità. La TV con canali via cavo e la console per videogiochi sono l'ideale per concedersi un po' di svago. Il bagno in camera dispone di combinazione doccia/vasca, set di cortesia gratuiti e asciugacapelli.

Posizione

Scegliendo Palmer House a Hilton Hotel ti ritroverai nel cuore di Chicago, a meno di 5 minuti a piedi da Grant Park e Millennium Park. Questo hotel di lusso dista 0,4 km da Art Institute of Chicago e 0,5 km da Cloud Gate.

Nelle vicinanze

State Street(0.1 miglia)
CIBC Theatre(0.1 miglia)
Grant Park(0.2 miglia)
Millennium Park(0.2 miglia)
Art Institute of Chicago(0.3 miglia)
Michigan Avenue(0.3 miglia)
Daley Plaza(0.3 miglia)
Chicago Cultural Center(0.3 miglia)
Chicago Theatre(0.3 miglia)
Cloud Gate(0.3 miglia)
James M. Nederlander Theatre(0.4 miglia)
Fine Arts Building(0.4 miglia)
Goodman Theater(0.4 miglia)
Auditorium Building and Theatre(0.5 miglia)
Roosevelt University(0.5 miglia)
Aeroporto di Chicago Midway (MDW)(12.5 miglia)
Chicago O'Hare International Airport (ORD)(19 miglia)
Chicago, IL (PWK-Chicago Executive)(26.7 miglia)

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From

230 USD

a notte

Recensioni degli ospiti

8.1

Molto buono

Sulla base di 2591 recensioni verificate

Per quale tipo di viaggio viene scelta la struttura?

Lavoro

28%

In coppia

31%

Famiglia

24%

Gruppo

11%

In solitaria

4%

Cosa pensano gli ospiti

Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti

Al Palmer House a Hilton Hotel, i viaggiatori apprezzano costantemente l'imponente lobby storica e l'atmosfera, mentre le critiche ricorrenti si concentrano su camere datate e piccole e carenze operative come lunghe code al check-in, ascensori lenti e chiusure intermittenti delle strutture.

Servizi

Pulizia

Camere

Servizio

Posizione

Ristorazione

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Cosa pensano gli ospiti

Al Palmer House a Hilton Hotel, i viaggiatori apprezzano costantemente l'imponente lobby storica e l'atmosfera, mentre le critiche ricorrenti si concentrano su camere datate e piccole e carenze operative come lunghe code al check-in, ascensori lenti e chiusure intermittenti delle strutture.

Molti ospiti trovano il personale cordiale e disponibile, anche se la reattività può essere lenta e le camere a volte non sono pronte all'orario previsto. La posizione centrale nel Loop è ampiamente lodata per la possibilità di raggiungere a piedi l'Art Institute, i parchi, i teatri e i mezzi pubblici. Aspettatevi un ambiente storico suggestivo e una posizione comoda, con qualità delle camere e coerenza del servizio variabili.

Servizi

Pulizia

Camere

Servizio

Posizione

Ristorazione

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Servizi

L'elegante bar della hall e gli spazi comuni vivaci spiccano, e la palestra riceve molti elogi; tuttavia, gli ospiti segnalano ripetutamente la chiusura della piscina, lunghe attese per l'ascensore e un parcheggio/servizio valet costoso, e molti non apprezzano la tariffa obbligatoria di destinazione/resort.

Recensioni degli ospiti correlate

8

Julie

5 ago 2025

·

Soggiorno di 4 notti

Love the gym!

Love the gym!

10

Justin

3 ago 2025

·

Soggiorno di 3 notti

Beautiful gilded age feel. Long wait for elevators is my only complaint

Beautiful gilded age feel. Long wait for elevators is my only complaint

4

Mary

13 lug 2025

·

Soggiorno di 1 notte

Checked in and no one told us pool was closed. We had kids with us looking forward to swimming. When we complained they offered us 2 free brownies.

Checked in and no one told us pool was closed. We had kids with us looking forward to swimming. When we complained they offered us 2 free brownies.

6

Arturs

31 mag 2025

·

Soggiorno di 1 notte

$25 “resort fee” gives you absolutely nothing of value. Beautiful pool prominently advertised was closed.

$25 “resort fee” gives you absolutely nothing of value. Beautiful pool prominently advertised was closed.

10

Cynthia

22 mag 2025

·

Soggiorno di 2 notti

The hotel's history and close proximity to Millennium Park is the reason I chose the property. The gym was huge. Big disappointment that the pool was closed. I realize amenity fees are the norm, but wish they were not.

The hotel's history and close proximity to Millennium Park is the reason I chose the property. The gym was huge. Big disappointment that the pool was closed. I realize amenity fees are the norm, but wish they were not.

10

Sherri

30 mar 2025

·

Soggiorno di 2 notti

Great restaurant and bar. Beautiful atmosphere. Close to transportation and activities.

Great restaurant and bar. Beautiful atmosphere. Close to transportation and activities.

10

Jocelyn

1 gen 2025

·

Soggiorno di 1 notte

Beautiful historical hotel. Staff is super friendly and attentive. I love that I can text a number instead of calling the front desk for anything that I needed throughout my stay. Also amazing workout facility and pool area.

Beautiful historical hotel. Staff is super friendly and attentive. I love that I can text a number instead of calling the front desk for anything that I needed throughout my stay. Also amazing workout facility and pool area.

6

Robert

10 nov 2024

·

Soggiorno di 2 notti

This is a beautiful building but too crowded with weekend guests to make this a pleasurable experience. Incredibly long,long waits for the elevator and for dining. No taxis in the area make you completely dependent on Uber or Lyft.

This is a beautiful building but too crowded with weekend guests to make this a pleasurable experience. Incredibly long,long waits for the elevator and for dining. No taxis in the area make you completely dependent on Uber or Lyft.

4

Thomas

3 nov 2024

·

Soggiorno di 1 notte

Sleeping quarters were fine. Staff was friendly. Cleanliness not an issue. Bathroom was small and outdated. Service at check-in was awful, as was the availability of elevators. Waited almost thirty minutes to check in, and at least twenty minutes to get an elevator from the 15th floor to the street to make my final departure from the hotel. There were two convention groups at the hotel, but I can’t escape concluding that the Palmer House’s best days are behind it. It was certainly over-matched by the demands on it while I was there. Finally, the new mandatory “resort fee” was a rude shock and, in my view, totally uncalled for. The need for staff to explain it over and over to incoming guests at check-in had to be one of the reasons why that process was so slow and unpleasant. I have many fond memories of past stays at this Chicago landmark hotel, but have neither the wish nor the intention ever to go back there.

Sleeping quarters were fine. Staff was friendly. Cleanliness not an issue. Bathroom was small and outdated. Service at check-in was awful, as was the availability of elevators. Waited almost thirty minutes to check in, and at least twenty minutes to get an elevator from the 15th floor to the street to make my final departure from the hotel. There were two convention groups at the hotel, but I can’t escape concluding that the Palmer House’s best days are behind it. It was certainly over-matched by the demands on it while I was there. Finally, the new mandatory “resort fee” was a rude shock and, in my view, totally uncalled for. The need for staff to explain it over and over to incoming guests at check-in had to be one of the reasons why that process was so slow and unpleasant. I have many fond memories of past stays at this Chicago landmark hotel, but have neither the wish nor the intention ever to go back there.

10

Courtney

25 ago 2024

·

Soggiorno di 2 notti

Hotel is perfect. Right in the middle of everything. Only flaw...Parking. Will make you dizzy...Both driving in the garage and paying for it...$54 a night. Be prepared.

Hotel is perfect. Right in the middle of everything. Only flaw...Parking. Will make you dizzy...Both driving in the garage and paying for it...$54 a night. Be prepared.

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Pulizia

I resoconti sono contrastanti: diversi ospiti notano odori di chiuso, carta da parati scrostata, muffa nei bagni e pulizia incompleta o inadeguata, mentre altri hanno trovato le loro camere pulite.

Recensioni degli ospiti correlate

2

Arturo

13 ott 2025

·

Soggiorno di 4 notti

I stayed at The Palmer House during the Chicago Marathon weekend and paid $750 per night. The location is perfect, but that’s the only positive thing I can say. The hotel is old, run-down, and poorly maintained. I requested a non-smoking room, but it reeked of cigarette smoke. The furniture was burned with cigarette marks, the bathroom fixtures were rusty and corroded, and the wallpaper was peeling off and stained with suspicious liquids. There was visible mold and humidity on the walls, ceilings, and even on the furniture. The bathroom had mold as well, and overall cleanliness was terrible. Service was practically non-existent — it’s impossible to reach anyone from the staff. Everything is handled through automated voicemail, and no one ever follows up. For such a high price, I expected at least basic comfort and cleanliness, but this hotel is far from it. Avoid staying here unless location is your only priority.

I stayed at The Palmer House during the Chicago Marathon weekend and paid $750 per night. The location is perfect, but that’s the only positive thing I can say. The hotel is old, run-down, and poorly maintained. I requested a non-smoking room, but it reeked of cigarette smoke. The furniture was burned with cigarette marks, the bathroom fixtures were rusty and corroded, and the wallpaper was peeling off and stained with suspicious liquids. There was visible mold and humidity on the walls, ceilings, and even on the furniture. The bathroom had mold as well, and overall cleanliness was terrible. Service was practically non-existent — it’s impossible to reach anyone from the staff. Everything is handled through automated voicemail, and no one ever follows up. For such a high price, I expected at least basic comfort and cleanliness, but this hotel is far from it. Avoid staying here unless location is your only priority.

8

D'Amber

27 ago 2025

·

Soggiorno di 3 notti

It is a beautiful hotel. The room itself, though, was pretty beat up. The bathroom cabinet bottom portion was torn up and you could see the wood underneath and the bathroom smelled like mold or mildew. The rest of the room there were no issues, but the walls on that particular floor, seemed to not be in great shape either. Not sure why the smell as the room appeared very clean and housekeeping was constantly cleaning rooms.

It is a beautiful hotel. The room itself, though, was pretty beat up. The bathroom cabinet bottom portion was torn up and you could see the wood underneath and the bathroom smelled like mold or mildew. The rest of the room there were no issues, but the walls on that particular floor, seemed to not be in great shape either. Not sure why the smell as the room appeared very clean and housekeeping was constantly cleaning rooms.

6

Sarita

11 ago 2025

·

Soggiorno di 1 notte

The Palmer House shows her age. Our first room had a leftover beach towel and other evidence that the room had not been cleaned. The second room was better but the wallpaper peeling and uncomfortable mattresses gave an old feeling. Will think seriously about whether to return ever.

The Palmer House shows her age. Our first room had a leftover beach towel and other evidence that the room had not been cleaned. The second room was better but the wallpaper peeling and uncomfortable mattresses gave an old feeling. Will think seriously about whether to return ever.

4

THOMAS

23 lug 2025

·

Soggiorno di 3 notti

I stayed here on a weekly basis back in the 80's. It had been 40 years since I last stayed here, and it was great then. The lobby is still great, but that's it. Our room was horribly musty and dated, dirty towels in the closet, no coffee maker in the room, hair in the bathroom, pillows smelled like dirty feet. The lower level shops are all but gone. I will not stay here again.

I stayed here on a weekly basis back in the 80's. It had been 40 years since I last stayed here, and it was great then. The lobby is still great, but that's it. Our room was horribly musty and dated, dirty towels in the closet, no coffee maker in the room, hair in the bathroom, pillows smelled like dirty feet. The lower level shops are all but gone. I will not stay here again.

4

Nancy

3 lug 2025

·

Soggiorno di 2 notti

Very dirty and room was not cleaned

Very dirty and room was not cleaned

4

Fengcai

26 giu 2025

·

Soggiorno di 1 notte

The things in the room are old. Especially the bathroom is very dirty and the toilet hasn't been cleaned.

The things in the room are old. Especially the bathroom is very dirty and the toilet hasn't been cleaned.

4

Vannessa

26 mag 2025

·

Soggiorno di 3 notti

Amazing location and near a lot so shopping and sites to see. Unfortunately, that is all. The hotel is old and dirty. Our room smelled so moldy and there was even mold on the ceiling in the bathroom. Extremely small bathroom and the door was dirty and old. The shower curtain has yellow stains at the bottom. Just awful.

Amazing location and near a lot so shopping and sites to see. Unfortunately, that is all. The hotel is old and dirty. Our room smelled so moldy and there was even mold on the ceiling in the bathroom. Extremely small bathroom and the door was dirty and old. The shower curtain has yellow stains at the bottom. Just awful.

4

Derek

14 mag 2025

·

Soggiorno di 3 notti

I wish I could upload photos here. The halls on floors 14000 are absolutely disgusting the wall paper is falling off with holes in the walls. There was a plate in the hallway with food on it for four days, the clean crew just kept walking past it. The location is amazing because it’s so close to everything but yea as far cleanliness lol no. There was a huge crack in the wall in my room

I wish I could upload photos here. The halls on floors 14000 are absolutely disgusting the wall paper is falling off with holes in the walls. There was a plate in the hallway with food on it for four days, the clean crew just kept walking past it. The location is amazing because it’s so close to everything but yea as far cleanliness lol no. There was a huge crack in the wall in my room

6

Annamarie

21 apr 2025

·

Soggiorno di 1 notte

Let me start by saying this is a stunning hotel. All of the staff we encountered were super friendly. We had a seamless check in. We arrived to our room and immediately noticed that the room needed some work. The paint on the inside of the bathroom door was peeling off. The wallpaper in the bathroom was separating from the wall in several places. There were mold spots on the ceiling in the bathroom as well. The carpet looked filthy and there were goopy streaks on a piece of the wall art. The washcloth I grabbed to use had a giant brown stain on it. Overall, a pleasant experience but feel as though the room wasn’t taken care of and cleaned properly. For an upscale hotel in the heart of Chicago, I expected a little more.

Let me start by saying this is a stunning hotel. All of the staff we encountered were super friendly. We had a seamless check in. We arrived to our room and immediately noticed that the room needed some work. The paint on the inside of the bathroom door was peeling off. The wallpaper in the bathroom was separating from the wall in several places. There were mold spots on the ceiling in the bathroom as well. The carpet looked filthy and there were goopy streaks on a piece of the wall art. The washcloth I grabbed to use had a giant brown stain on it. Overall, a pleasant experience but feel as though the room wasn’t taken care of and cleaned properly. For an upscale hotel in the heart of Chicago, I expected a little more.

4

Stephanie

24 dic 2024

·

Soggiorno di 2 notti

The property itself is beautiful and historical, but unfortunately, our experience fell short. Upon check-in, our room had not been vacuumed and contained clothing from previous guests. My daughter’s room was even worse — the bed was made, but the room was unclean, with full garbage bins, a leaking toilet, and a dirty bathroom. Despite bringing these issues to the front desk, only the bathroom was partially cleaned, and the toilet continued leaking, with garbage still unemptied. For the price we paid, we expected far better attention to cleanliness and maintenance. Very disappointing.

The property itself is beautiful and historical, but unfortunately, our experience fell short. Upon check-in, our room had not been vacuumed and contained clothing from previous guests. My daughter’s room was even worse — the bed was made, but the room was unclean, with full garbage bins, a leaking toilet, and a dirty bathroom. Despite bringing these issues to the front desk, only the bathroom was partially cleaned, and the toilet continued leaking, with garbage still unemptied. For the price we paid, we expected far better attention to cleanliness and maintenance. Very disappointing.

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Camere

Le camere sono spesso piccole e datate, con bagni angusti e occasionalmente rumore proveniente dalle linee L vicine; i letti sono generalmente comodi e alcune camere sembrano più spaziose.

Recensioni degli ospiti correlate

6

Leslie C

8 nov 2025

·

Soggiorno di 1 notte

Obviously once a grand venue in the heart of Chicago but rooms a little tired- overdue for updating to a proper Hilton standard.

Obviously once a grand venue in the heart of Chicago but rooms a little tired- overdue for updating to a proper Hilton standard.

6

scott

27 ott 2025

·

Soggiorno di 2 notti

Staff and service was good, room was clean but not as advertised for a Premium King room, much smaller. Small bathroom too.

Staff and service was good, room was clean but not as advertised for a Premium King room, much smaller. Small bathroom too.

10

Deziree

3 set 2025

·

Soggiorno di 2 notti

My husband and I are architecture nerds. We booked the hotel because of it's proximity to down town. We were very pleasantly surprised by our luck when we walked into the lobby! Gorgeous! Our room was next to the L-train, which we definitely didn't mind as we thought it was fun! Our window opened so we listened to the sounds of the City for a while and the windows had sound proof glass so when closed we had no trouble sleeping. We loved the location to all things downtown and the history of the hotel! We were able to walk to literally everything we came to see!

My husband and I are architecture nerds. We booked the hotel because of it's proximity to down town. We were very pleasantly surprised by our luck when we walked into the lobby! Gorgeous! Our room was next to the L-train, which we definitely didn't mind as we thought it was fun! Our window opened so we listened to the sounds of the City for a while and the windows had sound proof glass so when closed we had no trouble sleeping. We loved the location to all things downtown and the history of the hotel! We were able to walk to literally everything we came to see!

8

MIKKI

11 ago 2025

·

Soggiorno di 1 notte

I love this place. The lobby is awesome. Great bars and restaurant. Clientele are professional and well trained. The rooms can be small unless you upgrade. Our bathroom was very small this time. I'll still book here again.

I love this place. The lobby is awesome. Great bars and restaurant. Clientele are professional and well trained. The rooms can be small unless you upgrade. Our bathroom was very small this time. I'll still book here again.

10

Jennifer

7 ago 2025

·

Soggiorno di 4 notti

Stay here every time I’m in Chicago. Rooms are spacious, the property has everything you need, coffee downstairs, have a drink in the beautiful lobby, the El has multiple stations right outside the door.

Stay here every time I’m in Chicago. Rooms are spacious, the property has everything you need, coffee downstairs, have a drink in the beautiful lobby, the El has multiple stations right outside the door.

8

Kristina

4 ago 2025

·

Soggiorno di 1 notte

Overall, staff was super friendly and helpful. Was able to check-in 2 hours early. The hotel itself is older and a little dated so the shower and toilet were working but could use an upgrade. However the room was clean and beds were comfortable. Super convenient and so many places nearby- walking distance!!! Would definitely stay again if I came back, especially convenient for lollapalooza!!

Overall, staff was super friendly and helpful. Was able to check-in 2 hours early. The hotel itself is older and a little dated so the shower and toilet were working but could use an upgrade. However the room was clean and beds were comfortable. Super convenient and so many places nearby- walking distance!!! Would definitely stay again if I came back, especially convenient for lollapalooza!!

6

Kiyah

24 giu 2025

·

Soggiorno di 2 notti

Hotel gives a vintage feel, for the aesthetic it should have a cheaper price tag. This was the most expensive room I’ve stayed in Chicago and also the most outdated, small and just no perks. Room was very noisy, you could hear the pipes from plumbing when other rooms used the facilities. Overall it was a 5/10

Hotel gives a vintage feel, for the aesthetic it should have a cheaper price tag. This was the most expensive room I’ve stayed in Chicago and also the most outdated, small and just no perks. Room was very noisy, you could hear the pipes from plumbing when other rooms used the facilities. Overall it was a 5/10

8

Alfredo

25 apr 2025

·

Soggiorno di 2 notti

If you come from a bigger city this might not bother you at all. Room a bit noisy due to proximity to train

If you come from a bigger city this might not bother you at all. Room a bit noisy due to proximity to train

8

Tamiko

21 mar 2025

·

Soggiorno di 2 notti

The highlight of the property is that is 200 years old. The architecture is beautiful. The bathroom is cramped and my room was cramped. There was not a lot of space to move around.

The highlight of the property is that is 200 years old. The architecture is beautiful. The bathroom is cramped and my room was cramped. There was not a lot of space to move around.

10

Leo

31 gen 2025

·

Soggiorno di 1 notte

A grand old hotel dripping with style. I would stay there again in a heartbeat. Smallish rooms unless a pricey upgrade is ordered.

A grand old hotel dripping with style. I would stay there again in a heartbeat. Smallish rooms unless a pricey upgrade is ordered.

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Servizio

Il personale è spesso descritto come cordiale e disponibile, ma molte recensioni menzionano lunghe code al check-in, ritardi nella preparazione delle camere, difficoltà a raggiungere la reception e un servizio di follow-up irregolare.

Recensioni degli ospiti correlate

10

Musa

24 ott 2025

·

Soggiorno di 2 notti

Staff is exceptionally warm. Very welcoming place

Staff is exceptionally warm. Very welcoming place

10

James

21 set 2025

·

Soggiorno di 4 notti

The hotel and room were beautiful with just the right amount of comfort. My only suggestion is the concierge provided us list of things instead of any real assistance. They did recommend a breakfast place but when asking about theater they gave us some paper and said these are the shows playing. It was sort of odd and something I could do via the internet.

The hotel and room were beautiful with just the right amount of comfort. My only suggestion is the concierge provided us list of things instead of any real assistance. They did recommend a breakfast place but when asking about theater they gave us some paper and said these are the shows playing. It was sort of odd and something I could do via the internet.

10

Heather

19 set 2025

·

Soggiorno di 3 notti

Hotel was very nice with terrific service.

Hotel was very nice with terrific service.

10

Brandi

14 set 2025

·

Soggiorno di 2 notti

Quick weekend trip. Beautiful hotel. Great location. Great service.

Quick weekend trip. Beautiful hotel. Great location. Great service.

6

Jordan

1 ago 2025

·

Soggiorno di 1 notte

check in was complex and busy with a long line

check in was complex and busy with a long line

10

Tristan

11 mag 2025

·

Soggiorno di 2 notti

We had an exceptional stay! I planned this trip to celebrate my husband’s 40th birthday, and the staff went above and beyond to make it truly special. From the moment we arrived, everyone was incredibly attentive and welcoming. Jay and his assistant Luis really stood out—Jay even made sure we knew Luis would be available if we needed anything when he wasn’t around, which was such a thoughtful touch. Amber, our waitress, and Marty, one of the bartenders we remember, also provided fantastic service. Even with weddings happening throughout the weekend, we always felt like VIP guests. This was a memorable experience from start to finish, and we’ll definitely be leaving five stars for the outstanding service. Highly recommend!

We had an exceptional stay! I planned this trip to celebrate my husband’s 40th birthday, and the staff went above and beyond to make it truly special. From the moment we arrived, everyone was incredibly attentive and welcoming. Jay and his assistant Luis really stood out—Jay even made sure we knew Luis would be available if we needed anything when he wasn’t around, which was such a thoughtful touch. Amber, our waitress, and Marty, one of the bartenders we remember, also provided fantastic service. Even with weddings happening throughout the weekend, we always felt like VIP guests. This was a memorable experience from start to finish, and we’ll definitely be leaving five stars for the outstanding service. Highly recommend!

6

james

16 apr 2025

·

Soggiorno di 1 notte

Customer service could of been more informable at check in

Customer service could of been more informable at check in

8

Cynthia

3 gen 2025

·

Soggiorno di 3 notti

In general it was very nice. Lobby was lovely, elevators quick, workout room very nice. But we waited in line for over 90 minutes just to check in. There were over 60 people checking in and only one person working the general side and another working the honors side. We nearly missed our show and others were late for a Bears game. It was ridiculously understaffed when you knew how many would be checking in.

In general it was very nice. Lobby was lovely, elevators quick, workout room very nice. But we waited in line for over 90 minutes just to check in. There were over 60 people checking in and only one person working the general side and another working the honors side. We nearly missed our show and others were late for a Bears game. It was ridiculously understaffed when you knew how many would be checking in.

2

Aaron

23 dic 2024

·

Soggiorno di 1 notte

The check-in was terrible. I arrived at the 3pm check-in time. Waited in a long line for 25 minutes as 1 person at front desk checked everyone in. Then they tell me my room is not ready, they will put a rush on it & they will text me when available. We got tired of waiting around trying to entertain our toddler so we went to dinner. 2 hours later they text it’s ready. We come back after dinner at 7pm to get our room keys, go to the room & find someone is already in the room. Go back to front desk & have to wait for another 20 minutes while they transfer us to another room. All of this is going on while I have a crying toddler that’s tired because I can’t get access to a room until 7:30pm. I tried calling Hilton and the hotel to see if we could get any compensation for these issues. They all said I need to talk to the front desk. The front desk comp’d us free breakfast. Which means nothing since we already have plans for breakfast at a restaurant in the morning. Hands down, worst check-in ever.

The check-in was terrible. I arrived at the 3pm check-in time. Waited in a long line for 25 minutes as 1 person at front desk checked everyone in. Then they tell me my room is not ready, they will put a rush on it & they will text me when available. We got tired of waiting around trying to entertain our toddler so we went to dinner. 2 hours later they text it’s ready. We come back after dinner at 7pm to get our room keys, go to the room & find someone is already in the room. Go back to front desk & have to wait for another 20 minutes while they transfer us to another room. All of this is going on while I have a crying toddler that’s tired because I can’t get access to a room until 7:30pm. I tried calling Hilton and the hotel to see if we could get any compensation for these issues. They all said I need to talk to the front desk. The front desk comp’d us free breakfast. Which means nothing since we already have plans for breakfast at a restaurant in the morning. Hands down, worst check-in ever.

6

Sandra

28 ott 2024

·

Soggiorno di 1 notte

They need more (and better) staff. Absolutely no communication with the front desk or operator. Our room was not ready and it was hard to find anyone to obtain another room

They need more (and better) staff. Absolutely no communication with the front desk or operator. Our room was not ready and it was hard to find anyone to obtain another room

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Posizione

Apprezzata costantemente per la posizione centrale nel Loop, facilmente raggiungibile a piedi da Art Institute, parchi, teatri, negozi e diverse linee L.

Recensioni degli ospiti correlate

10

Bridget

6 set 2025

·

Soggiorno di 2 notti

Was visiting Chicago to go to an exhibition at the Art Institute of Chicago. The hotel is close by and close to lots of things to do. Highly recommend.

Was visiting Chicago to go to an exhibition at the Art Institute of Chicago. The hotel is close by and close to lots of things to do. Highly recommend.

10

Will

10 ago 2025

·

Soggiorno di 1 notte

Great location. Very walkable and easy access to food and entertainment.

Great location. Very walkable and easy access to food and entertainment.

10

Todd

6 ago 2025

·

Soggiorno di 3 notti

Central location to everything

Central location to everything

10

Pam

20 lug 2025

·

Soggiorno di 1 notte

A great place to stay within walking distance of Art Institute, Pfitzger, Bean, and Monroe Harbor.

A great place to stay within walking distance of Art Institute, Pfitzger, Bean, and Monroe Harbor.

10

Veronica Faye

8 giu 2025

·

Soggiorno di 3 notti

Very close to The Art Institute of Chicago, Millennium Park, and other fun destinations. The train from Midway to the hotel is very convenient. The staff is really friendly and helpful. 10/10 would stay here again.

Very close to The Art Institute of Chicago, Millennium Park, and other fun destinations. The train from Midway to the hotel is very convenient. The staff is really friendly and helpful. 10/10 would stay here again.

10

Athanasios

27 mag 2025

·

Soggiorno di 1 notte

Location was great, walkable to anywhere in downtown Chicago, Millennium Park, Soldier Field, etc.

Location was great, walkable to anywhere in downtown Chicago, Millennium Park, Soldier Field, etc.

10

Victoria

26 mag 2025

·

Soggiorno di 4 notti

This is a historic property in downtown Chicago. It was close to the Loop, where we wanted to be this trip.

This is a historic property in downtown Chicago. It was close to the Loop, where we wanted to be this trip.

10

Paul

23 mar 2025

·

Soggiorno di 4 notti

Great location and wonderful historical hotel with lots of updated comforts.

Great location and wonderful historical hotel with lots of updated comforts.

10

Maurice

18 mar 2025

·

Soggiorno di 3 notti

Pretty lobby with parking garage across the street. Love the location

Pretty lobby with parking garage across the street. Love the location

10

Bianca Nicole

15 nov 2024

·

Soggiorno di 5 notti

Great location. Beautiful hotel

Great location. Beautiful hotel

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Ristorazione

Gli ospiti apprezzano il bar della hall, i cocktail e il famoso brownie, ma notano prezzi elevati, attese per la colazione, un servizio in camera limitato e opzioni variabili.

Recensioni degli ospiti correlate

10

Jennifer

3 ago 2025

·

Soggiorno di 1 notte

We were really happy with our experience at the Palmer House. The room was really nice and the hotel was in walking distance to Millennium Park, Grant Park, shopping, etc. We were dining and a manager came up just to say hi and find out if we were happy (we were). He started talking about how Palmer House invented the brownie and gave us brownies to try (delicious!). This was Lollapalooza weekend and he clearly had a lot to do - he still took the time to give individual attention. Very impressed with the service. The Lockwood Room is also gorgeous. It’s a great place to grab drinks. (And for coffee addicts like me, there is Starbucks on the property.) Very happy with our experience - perfect from start to finish. We will be staying here again.

We were really happy with our experience at the Palmer House. The room was really nice and the hotel was in walking distance to Millennium Park, Grant Park, shopping, etc. We were dining and a manager came up just to say hi and find out if we were happy (we were). He started talking about how Palmer House invented the brownie and gave us brownies to try (delicious!). This was Lollapalooza weekend and he clearly had a lot to do - he still took the time to give individual attention. Very impressed with the service. The Lockwood Room is also gorgeous. It’s a great place to grab drinks. (And for coffee addicts like me, there is Starbucks on the property.) Very happy with our experience - perfect from start to finish. We will be staying here again.

8

Janie

25 mag 2025

·

Soggiorno di 2 notti

Beautiful Hotel. Great history. Comfortable beds. Great Location. Awesome espresso martinis!

Beautiful Hotel. Great history. Comfortable beds. Great Location. Awesome espresso martinis!

10

Erin

23 mag 2025

·

Soggiorno di 2 notti

Beautiful hotel, restaurant and bar were wonderful (best burger we have ever had). Staff were very friendly though we asked for extra towels and never received them. Could not have asked for a better location.

Beautiful hotel, restaurant and bar were wonderful (best burger we have ever had). Staff were very friendly though we asked for extra towels and never received them. Could not have asked for a better location.

8

Thomas

22 mag 2025

·

Soggiorno di 3 notti

The hummus at the bar was good

The hummus at the bar was good

10

Sherri

30 mar 2025

·

Soggiorno di 2 notti

Great restaurant and bar. Beautiful atmosphere. Close to transportation and activities.

Great restaurant and bar. Beautiful atmosphere. Close to transportation and activities.

10

Christian

28 mar 2025

·

Soggiorno di 1 notte

From our first interaction with the doorman this hotel proved to be exceptional. Beautiful interior architecture. Great customer service. Plenty of dining options. Definitely will be returning

From our first interaction with the doorman this hotel proved to be exceptional. Beautiful interior architecture. Great customer service. Plenty of dining options. Definitely will be returning

10

Wendy

11 mar 2025

·

Soggiorno di 2 notti

Fantastic art deco hotel. Just sipping a cocktail at the lobby bar is a privilege.

Fantastic art deco hotel. Just sipping a cocktail at the lobby bar is a privilege.

10

Larry

23 feb 2025

·

Soggiorno di 2 notti

Beautiful lobby. Welcoming staff. Difficult to get breakfast table needs 20 minute wait. Perhaps advanced reservation needed.

Beautiful lobby. Welcoming staff. Difficult to get breakfast table needs 20 minute wait. Perhaps advanced reservation needed.

8

Trista

31 gen 2025

·

Soggiorno di 1 notte

The pool was nice for the kids and it was super close to the Chicago Symphony Orchestra. There are no microwaves or coffee makers in the room. So snacking on leftovers in the middle of the night is not an option. And the line for starbucks in the hotel was about an hour wait. Dunkin Donuts is right around the corner. This hotel is gorgeous!

The pool was nice for the kids and it was super close to the Chicago Symphony Orchestra. There are no microwaves or coffee makers in the room. So snacking on leftovers in the middle of the night is not an option. And the line for starbucks in the hotel was about an hour wait. Dunkin Donuts is right around the corner. This hotel is gorgeous!

8

Michael

29 gen 2025

·

Soggiorno di 2 notti

Limited bar/dining access.

Limited bar/dining access.

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10

Brad

28 mar 2024

·

Soggiorno di 4 notti

-

-

10

piero

17 ago 2023

·

Soggiorno di 3 notti

Bellissima struttura storica, nel loop vicino a tutte le mete turistiche, dotato di tutti i confort compresa piscina e spa. Servizio degno di un Hilton ( e non sempre negli USA alberghi di questa catena ne sono degni)

Bellissima struttura storica, nel loop vicino a tutte le mete turistiche, dotato di tutti i confort compresa piscina e spa. Servizio degno di un Hilton ( e non sempre negli USA alberghi di questa catena ne sono degni)

10

Clifton

18 lug 2026

·

Soggiorno di 1 notte

Awesome trip with historic features

Awesome trip with historic features

10

Kirsten

17 lug 2026

·

Soggiorno di 1 notte

The room was updated, spacious, and comfy for an old hotel. The hallways were kinda dark & could use more lighting but I found it spooky fun. The elevator system is a little crazy but as long as you're patient, it's not too bad. It's conveniently located from Millennium/Grant Park. Would definitely stay at the Palmer House again.

The room was updated, spacious, and comfy for an old hotel. The hallways were kinda dark & could use more lighting but I found it spooky fun. The elevator system is a little crazy but as long as you're patient, it's not too bad. It's conveniently located from Millennium/Grant Park. Would definitely stay at the Palmer House again.

10

antonio

16 lug 2026

·

Soggiorno di 4 notti

Very nice hotel !! Nice lobby to grab something to eat or grab a drink. On the weekend they had solo musician who sounded great. Hotel is in a very good location walking distance to alot of tourist area's.

Very nice hotel !! Nice lobby to grab something to eat or grab a drink. On the weekend they had solo musician who sounded great. Hotel is in a very good location walking distance to alot of tourist area's.

17 E Monroe St, Quartiere dei Teatri, Chicago, Illinois, Stati Uniti d'America

Posizione

Scegliendo Palmer House a Hilton Hotel ti ritroverai nel cuore di Chicago, a meno di 5 minuti a piedi da Grant Park e Millennium Park. Questo hotel di lusso dista 0,4 km da Art Institute of Chicago e 0,5 km da Cloud Gate.

State Street(0.1 miglia)

CIBC Theatre(0.1 miglia)

Grant Park(0.2 miglia)

Millennium Park(0.2 miglia)

Art Institute of Chicago(0.3 miglia)

Michigan Avenue(0.3 miglia)

Altre informazioni sulla posizione

Politiche della struttura

Istruzioni per il check-in

Tutto ciò che devi sapere per un check-in senza problemi.

Check-in

Check-out

Dalle 15:00 alle 00:00

Prima delle 11:00

Informazioni utili

Ulteriori condizioni e informazioni su questa struttura.

Servizi extra

Servizi aggiuntivi a pagamento che puoi richiedere.

Hai delle domande?

Le risposte istantanee dell'IA si basano su informazioni sugli hotel

Prezzi per le prossime date

agosto 2026

dom	lun	mar	mer	gio	ven	sab
						1
2	3	4	5	6	7	8
9	10	11	12	13	14	15
16	17	18 $355	19 $323	20 $299	21 $306	22 $284
23 $218	24 $259	25 $250	26 $258	27 $406	28 $586	29 $247
30 $250	31 $221

settembre 2026

Più economico

Più costoso

Prezzo a notte in USD per 2 ospiti (comprese tasse e commissioni)

Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Agli ospiti viene consigliato di scaricare l'app per dispositivi mobili della struttura (Hilton Honors) prima del check-in. Se hai domande, contatta la struttura tramite i recapiti indicati sulla conferma di prenotazione. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica.

Il check-in deve essere effettuato da una persona con almeno 18 anni.

Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
Questa struttura accetta pagamenti tramite carte di credito, carte di debito e i contanti
La struttura è dotata di un rilevatore di monossido di carbonio, un estintore antincendio, un rilevatore di fumo, un sistema di sicurezza e un kit di pronto soccorso
La struttura afferma di seguire le procedure di pulizia e disinfezione del seguente documento o ente: CleanStay (Hilton).

Piscina accessibile dalle 05:30 alle 21:00.
È necessario prenotare i massaggi e i trattamenti spa. Per effettuare la prenotazione, contattare un hotel prima dell'arrivo, utilizzando i recapiti riportati nella conferma della prenotazione.
Bambini e ragazzi di età pari o inferiore a 17 anni soggiornano gratuitamente nella stessa camera dei genitori o tutori, utilizzando i letti presenti.
È possibile richiedere camere attigue o comunicanti (previa disponibilità) contattando la struttura al numero riportato nella conferma della prenotazione.

Sono previsti limiti di altezza per il parcheggio.

È disponibile il check-out senza contatti.
Questa struttura è LGBTQ+ friendly e accoglie tutti gli ospiti, senza alcuna distinzione.

Costo colazione da portar via: tra 15 USD e 30 USD a persona (importo approssimativo)
Parcheggio coperto non assistito: 57 USD a notte (con possibilità di entrata/uscita)
Servizio parcheggio al coperto: 85 USD, a notte, (con possibilità di entrata/uscita)
Supplemento per animali domestici: 75 USD per sistemazione, a soggiorno
Non vengono richiesti supplementi per gli animali di servizio
Il check-in anticipato è a pagamento e soggetto a disponibilità
Il check-out posticipato è a pagamento e soggetto a disponibilità
Frigorifero: 40 USD a soggiorno
Letto aggiuntivo: 55.0 USD a soggiorno

È possibile che questo elenco non sia completo. Tariffe e depositi potrebbero non includere le tasse e sono soggetti a modifiche.