The Donna Portals
US$210
/ night
Avg. for November
Prices for The Donna Portals
Select dates to see prices and availability
US$210
/ night
Avg. for November
Monthly average prices
Nightly prices at The Donna Portals average US$210 in the cheapest month (November) and US$633 in the most expensive month (August), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$239 |
| February | US$231 |
| March | US$226 |
| April | US$304 |
| May | US$447 |
| June | US$536 |
| July | US$536 |
| August | US$633 |
| September | US$544 |
| October | US$360 |
| November | US$210 |
| December | US$234 |
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Nov · US$210
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Most expensive: August (~US$633)
Cheapest: November (~US$210)
About this property
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a sauna, and a 24-hour fitness center. Additional amenities at th...
Amenities
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including an outdoor pool, a sauna, and a 24-hour fitness center. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge). Getting to nearby attractions is a breeze with the area shuttle (surcharge) that operates within 2 kilometers.
Business amenities
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. This hotel has 2 meeting rooms available for events. Limited parking is available onsite.
Dining
Enjoy Mediterranean cuisine at Donna Beach Club & Rest., a beachfront restaurant where you can take in the ocean view and dine alfresco. You can also stay in and take advantage of the 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 8:00 AM to 11 AM for a fee.
Rooms
Make yourself at home in one of the 64 individually furnished guestrooms, featuring minibars and flat-screen televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with bathtubs or showers feature rainfall showerheads and complimentary toiletries.
Location
With a stay at The Donna Portals in Calvia (Portals Nous), you'll be a 4-minute drive from Puerto Portals Marina and 7 minutes from Port of Palma de Mallorca. This beach hotel is 3.8 mi (6.1 km) from Cala Mayor Beach and 3.9 mi (6.3 km) from Katmandu Park.
What's nearby
Puerto Portals Marina(1 Miles)
Illetas Beach(1.1 Miles)
Real Golf Bendinat(1.8 Miles)
Platja de Calanova(2.1 Miles)
Cala Mayor Beach(2.5 Miles)
Palma Nova Beach(2.8 Miles)
Marivent Palace(2.8 Miles)
Pilar and Joan Miro Foundation in Mallorca(3 Miles)
Katmandu Park(3.9 Miles)
Mallorca Casino(4.5 Miles)
Porto Pi Centro Comercial(4.6 Miles)
Port of Palma de Mallorca(4.9 Miles)
San Carlos Castle(5 Miles)
Western Water Park(5 Miles)
Gomila Square(5.4 Miles)
The preferred airport for The Donna Portals is Palma de Mallorca Airport (PMI)(14.4 Miles)
Parking
Restaurant
Swimming pool
Business centre
Room service
Valet parking
Location
Falconer, 19, Portals Nous, Balearic Islands, Spain
Puerto Portals Marina (1 Miles)
Illetas Beach (1.1 Miles)
Real Golf Bendinat (1.8 Miles)
Platja de Calanova (2.1 Miles)
Cala Mayor Beach (2.5 Miles)
Palma Nova Beach (2.8 Miles)
Room options
11
Junior Suite Panorama
Room details
1 Extra-Large Double Bed
Sleeps 2
280 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
5
Marcel Wanders Room
Room details
1 Extra-Large Double Bed
Sleeps 2
280 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
19
Penthouse Panorama
Room details
1 Extra-Large Double Bed
Sleeps 2
398 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
7
Marcel Wanders Executive
Room details
1 Extra-Large Double Bed
Sleeps 2
BalconyAir ConditioningHeatingWi-Fi (Free)
9
Games Suite
Room details
1 Extra-Large Double Bed
Sleeps 2
527 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
8
Beach Level Room
Room details
1 Extra-Large Double Bed
Sleeps 2
280 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
7
Naughty Suite
Room details
1 Extra-Large Double Bed
Sleeps 2
495 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
7
Spa Suite
Room details
1 Extra-Large Double Bed
Sleeps 2
646 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
9
Stargazer Suite
Room details
1 Extra-Large Double Bed
Sleeps 2
463 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
10
Junior Suite, Beach View
Room details
1 Extra-Large Double Bed
Sleeps 2
280 ft²
BalconyAir ConditioningHeatingWi-Fi (Free)
Guest reviews of The Donna Portals
9.1
Superb
Based on 218 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews, The Donna Portals is praised for its beachside location, stylish modern design, and warm, attentive staff, while feedback on dining value is mixed and a few guests note maintenance issues, occasional odors, or noise from thin walls.
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What guests think
Across recent reviews, The Donna Portals is praised for its beachside location, stylish modern design, and warm, attentive staff, while feedback on dining value is mixed and a few guests note maintenance issues, occasional odors, or noise from thin walls.
Most describe very clean rooms with sea views and some spacious suites. Facilities like a rooftop pool, spa, and a free shuttle receive praise, though lifts can be slow and the pool bar’s value is questioned. Note that loungers on the adjacent public beach may require a fee. Overall, expect a polished stay with modern comforts.
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AI-generated summary based on recent guest reviews
Facilities
Rooftop pool and spa stand out, and the free shuttle to the harbor is appreciated; some also mention borrowing SUP boards. Lifts can be slow or dated, and the pool bar’s pricing and value receive criticism.
Related guest reviews
4
Andres
14 Jul 2024
·
Stayed 1 night
I recently stayed at the Donna Portals hotel in Palma de Mallorca, expecting a luxurious 5-star experience. Instead, I encountered poor management and lackluster hospitality skills from start to finish. Firstly, the reception process was bizarre. I was awkwardly directed to a distant bar from the reception area and asked for my credit card, which was taken away—unacceptable and unprofessional. The room was another major letdown. The TV didn’t work, and the coffee capsules for the Nespresso machine were generic. The room’s door was damaged, requiring a manual key instead of an access card. Despite their promise to fix it, no one ever came. Breakfast via room service was equally disappointing. I ordered scrambled eggs with vegetables and received a tiny portion with a single leaf of lettuce. They forgot the bread basket and brought just two slices of bread instead. The hotel’s disorganization extended to billing procedures at the pool, where receipts lacked a designated space for room numbers. Their online advertising of an exclusive beach was misleading; it’s a crowded public beach. This hotel seems to be run by someone with no clue about hospitality. Donna Portals is an absolute disgrace. Save yourself the frustration and avoid this so-called 5-star hotel at all costs.
I recently stayed at the Donna Portals hotel in Palma de Mallorca, expecting a luxurious 5-star experience. Instead, I encountered poor management and lackluster hospitality skills from start to finish. Firstly, the reception process was bizarre. I was awkwardly directed to a distant bar from the reception area and asked for my credit card, which was taken away—unacceptable and unprofessional. The room was another major letdown. The TV didn’t work, and the coffee capsules for the Nespresso machine were generic. The room’s door was damaged, requiring a manual key instead of an access card. Despite their promise to fix it, no one ever came. Breakfast via room service was equally disappointing. I ordered scrambled eggs with vegetables and received a tiny portion with a single leaf of lettuce. They forgot the bread basket and brought just two slices of bread instead. The hotel’s disorganization extended to billing procedures at the pool, where receipts lacked a designated space for room numbers. Their online advertising of an exclusive beach was misleading; it’s a crowded public beach. This hotel seems to be run by someone with no clue about hospitality. Donna Portals is an absolute disgrace. Save yourself the frustration and avoid this so-called 5-star hotel at all costs.
8
Klemens
24 Aug 2025
·
Stayed 4 nights
Sehr modernes Hotel mit toller Lage direkt am Hafen von Portals Nous. Die Zimmer sind in Weiß gehalten und wirken hell und freundlich. Tipp: Unbedingt ein Zimmer ab dem 5. Stock buchen – ab dort hat man die schönste Aussicht. Besonders schön ist die Poolanlage im 7. Stock mit ausreichend bequemen Liegestühlen und Daybeds. Etwas gestört hat uns die Poolbar: Aperol Spritz für 16 € im Becher und zum Selbstholen ist nicht ganz stimmig für das Niveau. Auch bei den Gerichten wäre noch Luft nach oben: – Der „griechische Salat“ bestand fast nur aus Blattsalat. – Die Caprese bestand lediglich aus einem Mini-Mozzarella und einer Tomate. Daher haben wir abends immer auswärts gegessen – was hier mit vielen ausgezeichneten Restaurants in fußläufiger Umgebung wunderbar möglich ist. Der Strand (gehört nicht zum Hotel) wird überwiegend von Einheimischen genutzt. Es gibt einige Liegen gegen Gebühr. Fazit: Ein sehr schönes Hotel, das vor allem von seiner großartigen Lage und der traumhaften Aussicht lebt. Empfehlenswert – und unbedingt ein Zimmer ab dem 5. Stock wählen!
Sehr modernes Hotel mit toller Lage direkt am Hafen von Portals Nous. Die Zimmer sind in Weiß gehalten und wirken hell und freundlich. Tipp: Unbedingt ein Zimmer ab dem 5. Stock buchen – ab dort hat man die schönste Aussicht. Besonders schön ist die Poolanlage im 7. Stock mit ausreichend bequemen Liegestühlen und Daybeds. Etwas gestört hat uns die Poolbar: Aperol Spritz für 16 € im Becher und zum Selbstholen ist nicht ganz stimmig für das Niveau. Auch bei den Gerichten wäre noch Luft nach oben: – Der „griechische Salat“ bestand fast nur aus Blattsalat. – Die Caprese bestand lediglich aus einem Mini-Mozzarella und einer Tomate. Daher haben wir abends immer auswärts gegessen – was hier mit vielen ausgezeichneten Restaurants in fußläufiger Umgebung wunderbar möglich ist. Der Strand (gehört nicht zum Hotel) wird überwiegend von Einheimischen genutzt. Es gibt einige Liegen gegen Gebühr. Fazit: Ein sehr schönes Hotel, das vor allem von seiner großartigen Lage und der traumhaften Aussicht lebt. Empfehlenswert – und unbedingt ein Zimmer ab dem 5. Stock wählen!
10
Camilla
20 Aug 2025
·
Stayed 5 nights
Väldigt trevligt hotel, med genomgående snygg design i lugn miljö. All personal är super trevliga. Enda minus är att baren/ restaurangen stänger tidigt efter kl 23:30 är det stendött. Hotellet ligger vid en liten strand Bendinat. ( man kan också bada från klippor). Det finns också en trevlig liten strandbar Freddy’s som har öppet till ca 23. Taxi till flygplatsen ca 20 min Hotellet har en egen shuttle bus till hamnen Vi kommer tillbaka
Väldigt trevligt hotel, med genomgående snygg design i lugn miljö. All personal är super trevliga. Enda minus är att baren/ restaurangen stänger tidigt efter kl 23:30 är det stendött. Hotellet ligger vid en liten strand Bendinat. ( man kan också bada från klippor). Det finns också en trevlig liten strandbar Freddy’s som har öppet till ca 23. Taxi till flygplatsen ca 20 min Hotellet har en egen shuttle bus till hamnen Vi kommer tillbaka
10
tom
11 Jul 2024
·
Stayed 3 nights
It was our best ever hotel experience , the staff was so nice and the service was 6 stars service (kindness, super clean rooms and amenities). The room was amazing, and the breakfast as well, the beach is perfect for families with easy access, beautiful sand and crystal clear water. We will definitely come back for another vacation!
It was our best ever hotel experience , the staff was so nice and the service was 6 stars service (kindness, super clean rooms and amenities). The room was amazing, and the breakfast as well, the beach is perfect for families with easy access, beautiful sand and crystal clear water. We will definitely come back for another vacation!
8
Özlem
16 May 2025
·
Stayed 8 nights
Im Grunde ist das Hotel ein sehr gutes und sauberes Hotel. Das Personal ist super nett. Das Restaurant vom Hotel kann ich leider nicht empfehlen. Preis-Leistung ist absolut nichtgerechtfertigt. Das Hotel liegt direkt am Strand die liegen kosten extra. Zwei liegen und ein Schirm lagen bei 22,50€ pro Tag, jedoch konnte man auch mit dem Handtuch auf dem Sand liegen ohne weiteren Kosten. Die Preise im Hotel fand ich persönlich auch zu erhöht. Aber im Großen und Ganzen war das Hotel gut, sauber, ruhig und die Lage war super.
Im Grunde ist das Hotel ein sehr gutes und sauberes Hotel. Das Personal ist super nett. Das Restaurant vom Hotel kann ich leider nicht empfehlen. Preis-Leistung ist absolut nichtgerechtfertigt. Das Hotel liegt direkt am Strand die liegen kosten extra. Zwei liegen und ein Schirm lagen bei 22,50€ pro Tag, jedoch konnte man auch mit dem Handtuch auf dem Sand liegen ohne weiteren Kosten. Die Preise im Hotel fand ich persönlich auch zu erhöht. Aber im Großen und Ganzen war das Hotel gut, sauber, ruhig und die Lage war super.
10
Leonardo
18 Jul 2024
·
Stayed 1 night
Really enjoyed our stay. It was short but we loved the facilities and the staff was very welcoming all around. Didn't expect the island to be so hot and humid so we really enjoyed the pool and also had a swim at the end of the day at the beach in front of the hotel. We had breakfast at the downstairs restaurant and it was varied and plentiful. Tasty bakery and bread, fresh products and the restaurant has two different vibes, outside and inside so you can have different settings depending on your mood. The room was very clean and the minimal decor was inspiring and cluttered free. We didn't have time to get the free paddle board or the yoga class but we did a visit to the spa before leaving and really enjoyed the Donna Signature treatment and the friendliness of the staff. Well worth it. We will come back hopefully soon for a longer visit!
Really enjoyed our stay. It was short but we loved the facilities and the staff was very welcoming all around. Didn't expect the island to be so hot and humid so we really enjoyed the pool and also had a swim at the end of the day at the beach in front of the hotel. We had breakfast at the downstairs restaurant and it was varied and plentiful. Tasty bakery and bread, fresh products and the restaurant has two different vibes, outside and inside so you can have different settings depending on your mood. The room was very clean and the minimal decor was inspiring and cluttered free. We didn't have time to get the free paddle board or the yoga class but we did a visit to the spa before leaving and really enjoyed the Donna Signature treatment and the friendliness of the staff. Well worth it. We will come back hopefully soon for a longer visit!
10
MARINA
30 Sept 2025
·
Stayed 3 nights
ハネムーンで３泊滞在しました。ホテルに到着した瞬間からチェックアウトまで、スタッフの方の対応はとても心地よく温かいサービスでした。部屋は、期待以上に美しく、窓から見える海は最高で癒されました。朝食も大満足です。歩いて１分でビーチがあり、いつでも楽しめます。ホテルのSAPボードを借りることもできて満喫できました。市内に出たいときは、バス停まで歩けば、気軽に行くことができます。また、マヨルカ島に来たらこのホテルに泊まりたいです。
ハネムーンで３泊滞在しました。ホテルに到着した瞬間からチェックアウトまで、スタッフの方の対応はとても心地よく温かいサービスでした。部屋は、期待以上に美しく、窓から見える海は最高で癒されました。朝食も大満足です。歩いて１分でビーチがあり、いつでも楽しめます。ホテルのSAPボードを借りることもできて満喫できました。市内に出たいときは、バス停まで歩けば、気軽に行くことができます。また、マヨルカ島に来たらこのホテルに泊まりたいです。
10
Kate
8 Oct 2024
·
Stayed 3 nights
Fantastic hotel, facilities and location. Junior suite was an excellent size.
Fantastic hotel, facilities and location. Junior suite was an excellent size.
10
Hayley
30 Oct 2024
·
Stayed 3 nights
Great property but lifts are slow and a little old. Spa is great!
Great property but lifts are slow and a little old. Spa is great!
10
Matthew
15 Sept 2024
·
Stayed 5 nights
Myself and my partner had the most fantastic stay here and could not fault the hotel in anyway. Staff were amazing but Hamdi, Eddie and Quan were outstanding and went above and beyond for us the entire trip. Room was beautiful and clean, food was lovely and shuttle service was fantastic. Will be returning next year!
Myself and my partner had the most fantastic stay here and could not fault the hotel in anyway. Staff were amazing but Hamdi, Eddie and Quan were outstanding and went above and beyond for us the entire trip. Room was beautiful and clean, food was lovely and shuttle service was fantastic. Will be returning next year!
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AI-generated summary based on recent guest reviews
Cleanliness
Reviews frequently call the hotel and rooms very clean or immaculate. A few report issues such as ants in a room or missed bin emptying.
Related guest reviews
2
alan
2 Sept 2024
·
Stayed 3 nights
Ants in bedroom and bed After being reported and room "cleaned" ants still present. Outside power washed and water entered room. Lack of handrails at outside steps for anyone needing that assistance.
Ants in bedroom and bed After being reported and room "cleaned" ants still present. Outside power washed and water entered room. Lack of handrails at outside steps for anyone needing that assistance.
10
Markus
8 Nov 2025
·
Stayed 5 nights
Very friendly staff, modern hotel in excellent location near a small cala/beach. Clean and comfortable rooms.
Very friendly staff, modern hotel in excellent location near a small cala/beach. Clean and comfortable rooms.
8
Agata
14 Sept 2023
·
Stayed 8 nights
Sehr freundliches und hilfsbereites Personal. Das Zimmer war sehr schön, alles war verfügbar (Kosmetik-Produkte, Föhn usw.). Die Lage des Hotels ist perfekt: direkt an einer kleinen Bucht, auch Einkaufsmöglichkeiten und eine Bushaltestelle (Direktverbindung nach Palma) sind fußläufig erreichbar. Einzig der Service könnte etwas besser sein, damit das Preis-Leistungsverhältnis stimmt: Im Restaurant musste man teilweise relativ lange auf Bedienung warten, bzw. die Bestellung wurde vergessen. Auch die Mülleimer im Zimmer wurden nicht regelmäßig geleert. Zusammenfassend: zu empfehlen.
Sehr freundliches und hilfsbereites Personal. Das Zimmer war sehr schön, alles war verfügbar (Kosmetik-Produkte, Föhn usw.). Die Lage des Hotels ist perfekt: direkt an einer kleinen Bucht, auch Einkaufsmöglichkeiten und eine Bushaltestelle (Direktverbindung nach Palma) sind fußläufig erreichbar. Einzig der Service könnte etwas besser sein, damit das Preis-Leistungsverhältnis stimmt: Im Restaurant musste man teilweise relativ lange auf Bedienung warten, bzw. die Bestellung wurde vergessen. Auch die Mülleimer im Zimmer wurden nicht regelmäßig geleert. Zusammenfassend: zu empfehlen.
10
tom
11 Jul 2024
·
Stayed 3 nights
It was our best ever hotel experience , the staff was so nice and the service was 6 stars service (kindness, super clean rooms and amenities). The room was amazing, and the breakfast as well, the beach is perfect for families with easy access, beautiful sand and crystal clear water. We will definitely come back for another vacation!
It was our best ever hotel experience , the staff was so nice and the service was 6 stars service (kindness, super clean rooms and amenities). The room was amazing, and the breakfast as well, the beach is perfect for families with easy access, beautiful sand and crystal clear water. We will definitely come back for another vacation!
10
Katie
27 Aug 2025
·
Stayed 5 nights
Amazing stay, very clean, quiet hotel. Staff were excellent.
Amazing stay, very clean, quiet hotel. Staff were excellent.
8
Andrew Ian
28 Apr 2025
·
Stayed 4 nights
Very clean ,staff very polite but service not great
Very clean ,staff very polite but service not great
10
Leonardo
18 Jul 2024
·
Stayed 1 night
Really enjoyed our stay. It was short but we loved the facilities and the staff was very welcoming all around. Didn't expect the island to be so hot and humid so we really enjoyed the pool and also had a swim at the end of the day at the beach in front of the hotel. We had breakfast at the downstairs restaurant and it was varied and plentiful. Tasty bakery and bread, fresh products and the restaurant has two different vibes, outside and inside so you can have different settings depending on your mood. The room was very clean and the minimal decor was inspiring and cluttered free. We didn't have time to get the free paddle board or the yoga class but we did a visit to the spa before leaving and really enjoyed the Donna Signature treatment and the friendliness of the staff. Well worth it. We will come back hopefully soon for a longer visit!
Really enjoyed our stay. It was short but we loved the facilities and the staff was very welcoming all around. Didn't expect the island to be so hot and humid so we really enjoyed the pool and also had a swim at the end of the day at the beach in front of the hotel. We had breakfast at the downstairs restaurant and it was varied and plentiful. Tasty bakery and bread, fresh products and the restaurant has two different vibes, outside and inside so you can have different settings depending on your mood. The room was very clean and the minimal decor was inspiring and cluttered free. We didn't have time to get the free paddle board or the yoga class but we did a visit to the spa before leaving and really enjoyed the Donna Signature treatment and the friendliness of the staff. Well worth it. We will come back hopefully soon for a longer visit!
10
Xavier
13 Oct 2024
·
Stayed 2 nights
Immaculate hotel with amazing service. Location And views are fantastic.
Immaculate hotel with amazing service. Location And views are fantastic.
10
Peter
12 Nov 2025
·
Stayed 2 nights
My stay at The Donna Portals var really good. I got a nice upgrade on arrival, rooms clean and neat. Service was outstanding with being driven to the padel courts or to the harbour free of charge. On the points to improve, the room had a bit of a smell from the shower sewage, and the walls are thin so you hear when the doors to nearby room closes with quite a bang. Otherwise all very good!
My stay at The Donna Portals var really good. I got a nice upgrade on arrival, rooms clean and neat. Service was outstanding with being driven to the padel courts or to the harbour free of charge. On the points to improve, the room had a bit of a smell from the shower sewage, and the walls are thin so you hear when the doors to nearby room closes with quite a bang. Otherwise all very good!
10
Matthew
15 Sept 2024
·
Stayed 5 nights
Myself and my partner had the most fantastic stay here and could not fault the hotel in anyway. Staff were amazing but Hamdi, Eddie and Quan were outstanding and went above and beyond for us the entire trip. Room was beautiful and clean, food was lovely and shuttle service was fantastic. Will be returning next year!
Myself and my partner had the most fantastic stay here and could not fault the hotel in anyway. Staff were amazing but Hamdi, Eddie and Quan were outstanding and went above and beyond for us the entire trip. Room was beautiful and clean, food was lovely and shuttle service was fantastic. Will be returning next year!
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AI-generated summary based on recent guest reviews
Rooms
Modern, bright rooms with sea views and some notably spacious suites are praised for comfort and design. A few guests cite thin walls, occasional odors, or maintenance problems.
Related guest reviews
4
Andres
14 Jul 2024
·
Stayed 1 night
I recently stayed at the Donna Portals hotel in Palma de Mallorca, expecting a luxurious 5-star experience. Instead, I encountered poor management and lackluster hospitality skills from start to finish. Firstly, the reception process was bizarre. I was awkwardly directed to a distant bar from the reception area and asked for my credit card, which was taken away—unacceptable and unprofessional. The room was another major letdown. The TV didn’t work, and the coffee capsules for the Nespresso machine were generic. The room’s door was damaged, requiring a manual key instead of an access card. Despite their promise to fix it, no one ever came. Breakfast via room service was equally disappointing. I ordered scrambled eggs with vegetables and received a tiny portion with a single leaf of lettuce. They forgot the bread basket and brought just two slices of bread instead. The hotel’s disorganization extended to billing procedures at the pool, where receipts lacked a designated space for room numbers. Their online advertising of an exclusive beach was misleading; it’s a crowded public beach. This hotel seems to be run by someone with no clue about hospitality. Donna Portals is an absolute disgrace. Save yourself the frustration and avoid this so-called 5-star hotel at all costs.
I recently stayed at the Donna Portals hotel in Palma de Mallorca, expecting a luxurious 5-star experience. Instead, I encountered poor management and lackluster hospitality skills from start to finish. Firstly, the reception process was bizarre. I was awkwardly directed to a distant bar from the reception area and asked for my credit card, which was taken away—unacceptable and unprofessional. The room was another major letdown. The TV didn’t work, and the coffee capsules for the Nespresso machine were generic. The room’s door was damaged, requiring a manual key instead of an access card. Despite their promise to fix it, no one ever came. Breakfast via room service was equally disappointing. I ordered scrambled eggs with vegetables and received a tiny portion with a single leaf of lettuce. They forgot the bread basket and brought just two slices of bread instead. The hotel’s disorganization extended to billing procedures at the pool, where receipts lacked a designated space for room numbers. Their online advertising of an exclusive beach was misleading; it’s a crowded public beach. This hotel seems to be run by someone with no clue about hospitality. Donna Portals is an absolute disgrace. Save yourself the frustration and avoid this so-called 5-star hotel at all costs.
10
Mauricio
25 Jul 2024
·
Stayed 1 night
Really enjoyed our stay, beautiful mediterranean colors mixed with avant garde deco. Breakfast downstairs really good!
Really enjoyed our stay, beautiful mediterranean colors mixed with avant garde deco. Breakfast downstairs really good!
8
Klemens
24 Aug 2025
·
Stayed 4 nights
Sehr modernes Hotel mit toller Lage direkt am Hafen von Portals Nous. Die Zimmer sind in Weiß gehalten und wirken hell und freundlich. Tipp: Unbedingt ein Zimmer ab dem 5. Stock buchen – ab dort hat man die schönste Aussicht. Besonders schön ist die Poolanlage im 7. Stock mit ausreichend bequemen Liegestühlen und Daybeds. Etwas gestört hat uns die Poolbar: Aperol Spritz für 16 € im Becher und zum Selbstholen ist nicht ganz stimmig für das Niveau. Auch bei den Gerichten wäre noch Luft nach oben: – Der „griechische Salat“ bestand fast nur aus Blattsalat. – Die Caprese bestand lediglich aus einem Mini-Mozzarella und einer Tomate. Daher haben wir abends immer auswärts gegessen – was hier mit vielen ausgezeichneten Restaurants in fußläufiger Umgebung wunderbar möglich ist. Der Strand (gehört nicht zum Hotel) wird überwiegend von Einheimischen genutzt. Es gibt einige Liegen gegen Gebühr. Fazit: Ein sehr schönes Hotel, das vor allem von seiner großartigen Lage und der traumhaften Aussicht lebt. Empfehlenswert – und unbedingt ein Zimmer ab dem 5. Stock wählen!
Sehr modernes Hotel mit toller Lage direkt am Hafen von Portals Nous. Die Zimmer sind in Weiß gehalten und wirken hell und freundlich. Tipp: Unbedingt ein Zimmer ab dem 5. Stock buchen – ab dort hat man die schönste Aussicht. Besonders schön ist die Poolanlage im 7. Stock mit ausreichend bequemen Liegestühlen und Daybeds. Etwas gestört hat uns die Poolbar: Aperol Spritz für 16 € im Becher und zum Selbstholen ist nicht ganz stimmig für das Niveau. Auch bei den Gerichten wäre noch Luft nach oben: – Der „griechische Salat“ bestand fast nur aus Blattsalat. – Die Caprese bestand lediglich aus einem Mini-Mozzarella und einer Tomate. Daher haben wir abends immer auswärts gegessen – was hier mit vielen ausgezeichneten Restaurants in fußläufiger Umgebung wunderbar möglich ist. Der Strand (gehört nicht zum Hotel) wird überwiegend von Einheimischen genutzt. Es gibt einige Liegen gegen Gebühr. Fazit: Ein sehr schönes Hotel, das vor allem von seiner großartigen Lage und der traumhaften Aussicht lebt. Empfehlenswert – und unbedingt ein Zimmer ab dem 5. Stock wählen!
10
Christopher
27 Jul 2022
·
Stayed 3 nights
Fantastic experience in the Penthouse for my wife’s 50th birthday. Wonderful time and I look forward to coming back !
Fantastic experience in the Penthouse for my wife’s 50th birthday. Wonderful time and I look forward to coming back !
10
Markus
8 Nov 2025
·
Stayed 5 nights
Very friendly staff, modern hotel in excellent location near a small cala/beach. Clean and comfortable rooms.
Very friendly staff, modern hotel in excellent location near a small cala/beach. Clean and comfortable rooms.
10
Johan
2 Oct 2024
·
Stayed 5 nights
Otrolig service och fantastiskt rum. Vi bodde i en svit med 180 graders utsikt över vattnet!
Otrolig service och fantastiskt rum. Vi bodde i en svit med 180 graders utsikt över vattnet!
10
ANDERS PEIN
16 Oct 2024
·
Stayed 4 nights
This was a perfect hotel. Nice staff, calm sorroundings and a restaurant which served excellent dinner. Breakfast incl. simply outstanding. This is a place I’ll visit soon again. It had everything you could wish for. Thank you for a lovely stay❤️
This was a perfect hotel. Nice staff, calm sorroundings and a restaurant which served excellent dinner. Breakfast incl. simply outstanding. This is a place I’ll visit soon again. It had everything you could wish for. Thank you for a lovely stay❤️
10
tom
11 Jul 2024
·
Stayed 3 nights
It was our best ever hotel experience , the staff was so nice and the service was 6 stars service (kindness, super clean rooms and amenities). The room was amazing, and the breakfast as well, the beach is perfect for families with easy access, beautiful sand and crystal clear water. We will definitely come back for another vacation!
It was our best ever hotel experience , the staff was so nice and the service was 6 stars service (kindness, super clean rooms and amenities). The room was amazing, and the breakfast as well, the beach is perfect for families with easy access, beautiful sand and crystal clear water. We will definitely come back for another vacation!
10
Kate
8 Oct 2024
·
Stayed 3 nights
Fantastic hotel, facilities and location. Junior suite was an excellent size.
Fantastic hotel, facilities and location. Junior suite was an excellent size.
10
Peter
12 Nov 2025
·
Stayed 2 nights
My stay at The Donna Portals var really good. I got a nice upgrade on arrival, rooms clean and neat. Service was outstanding with being driven to the padel courts or to the harbour free of charge. On the points to improve, the room had a bit of a smell from the shower sewage, and the walls are thin so you hear when the doors to nearby room closes with quite a bang. Otherwise all very good!
My stay at The Donna Portals var really good. I got a nice upgrade on arrival, rooms clean and neat. Service was outstanding with being driven to the padel courts or to the harbour free of charge. On the points to improve, the room had a bit of a smell from the shower sewage, and the walls are thin so you hear when the doors to nearby room closes with quite a bang. Otherwise all very good!
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AI-generated summary based on recent guest reviews
Service
Service is widely described as outstanding, friendly, and proactive, with staff arranging rides and accommodating requests. There are occasional complaints about slow or disorganized service, including at reception or in the restaurant.
Related guest reviews
4
Andres
14 Jul 2024
·
Stayed 1 night
I recently stayed at the Donna Portals hotel in Palma de Mallorca, expecting a luxurious 5-star experience. Instead, I encountered poor management and lackluster hospitality skills from start to finish. Firstly, the reception process was bizarre. I was awkwardly directed to a distant bar from the reception area and asked for my credit card, which was taken away—unacceptable and unprofessional. The room was another major letdown. The TV didn’t work, and the coffee capsules for the Nespresso machine were generic. The room’s door was damaged, requiring a manual key instead of an access card. Despite their promise to fix it, no one ever came. Breakfast via room service was equally disappointing. I ordered scrambled eggs with vegetables and received a tiny portion with a single leaf of lettuce. They forgot the bread basket and brought just two slices of bread instead. The hotel’s disorganization extended to billing procedures at the pool, where receipts lacked a designated space for room numbers. Their online advertising of an exclusive beach was misleading; it’s a crowded public beach. This hotel seems to be run by someone with no clue about hospitality. Donna Portals is an absolute disgrace. Save yourself the frustration and avoid this so-called 5-star hotel at all costs.
I recently stayed at the Donna Portals hotel in Palma de Mallorca, expecting a luxurious 5-star experience. Instead, I encountered poor management and lackluster hospitality skills from start to finish. Firstly, the reception process was bizarre. I was awkwardly directed to a distant bar from the reception area and asked for my credit card, which was taken away—unacceptable and unprofessional. The room was another major letdown. The TV didn’t work, and the coffee capsules for the Nespresso machine were generic. The room’s door was damaged, requiring a manual key instead of an access card. Despite their promise to fix it, no one ever came. Breakfast via room service was equally disappointing. I ordered scrambled eggs with vegetables and received a tiny portion with a single leaf of lettuce. They forgot the bread basket and brought just two slices of bread instead. The hotel’s disorganization extended to billing procedures at the pool, where receipts lacked a designated space for room numbers. Their online advertising of an exclusive beach was misleading; it’s a crowded public beach. This hotel seems to be run by someone with no clue about hospitality. Donna Portals is an absolute disgrace. Save yourself the frustration and avoid this so-called 5-star hotel at all costs.
10
Francisca
4 Sept 2024
·
Stayed 3 nights
Pepi at the front desk and Joan at the pool made the impossible to accommodate us. No words to say how comfortable we all felt after our flight got cancelled and were able to find a room in that amazing hotel. Being a mallorquina living in nyc for 23 years is difficult when it comes to rate but rest assure that if you are an American and you have doubts to choose this hotel, please take it for the best of your experience in Mallorca. I’d like also to name that young man Hamdi, who would offer us a ride wherever every time we crossed paths with him, we didn’t take it because I still feel local and wanted my daughters to explore, but I have the feeling that he would get out of his way to make you feel comfortable. A 6⭐️ for this hotel gem 💎
Pepi at the front desk and Joan at the pool made the impossible to accommodate us. No words to say how comfortable we all felt after our flight got cancelled and were able to find a room in that amazing hotel. Being a mallorquina living in nyc for 23 years is difficult when it comes to rate but rest assure that if you are an American and you have doubts to choose this hotel, please take it for the best of your experience in Mallorca. I’d like also to name that young man Hamdi, who would offer us a ride wherever every time we crossed paths with him, we didn’t take it because I still feel local and wanted my daughters to explore, but I have the feeling that he would get out of his way to make you feel comfortable. A 6⭐️ for this hotel gem 💎
10
Yarden
25 Sept 2024
·
Stayed 1 night
Service was unmatched, wish we could stay longer!
Service was unmatched, wish we could stay longer!
10
Camilla
20 Aug 2025
·
Stayed 5 nights
Väldigt trevligt hotel, med genomgående snygg design i lugn miljö. All personal är super trevliga. Enda minus är att baren/ restaurangen stänger tidigt efter kl 23:30 är det stendött. Hotellet ligger vid en liten strand Bendinat. ( man kan också bada från klippor). Det finns också en trevlig liten strandbar Freddy’s som har öppet till ca 23. Taxi till flygplatsen ca 20 min Hotellet har en egen shuttle bus till hamnen Vi kommer tillbaka
Väldigt trevligt hotel, med genomgående snygg design i lugn miljö. All personal är super trevliga. Enda minus är att baren/ restaurangen stänger tidigt efter kl 23:30 är det stendött. Hotellet ligger vid en liten strand Bendinat. ( man kan också bada från klippor). Det finns också en trevlig liten strandbar Freddy’s som har öppet till ca 23. Taxi till flygplatsen ca 20 min Hotellet har en egen shuttle bus till hamnen Vi kommer tillbaka
8
Agata
14 Sept 2023
·
Stayed 8 nights
Sehr freundliches und hilfsbereites Personal. Das Zimmer war sehr schön, alles war verfügbar (Kosmetik-Produkte, Föhn usw.). Die Lage des Hotels ist perfekt: direkt an einer kleinen Bucht, auch Einkaufsmöglichkeiten und eine Bushaltestelle (Direktverbindung nach Palma) sind fußläufig erreichbar. Einzig der Service könnte etwas besser sein, damit das Preis-Leistungsverhältnis stimmt: Im Restaurant musste man teilweise relativ lange auf Bedienung warten, bzw. die Bestellung wurde vergessen. Auch die Mülleimer im Zimmer wurden nicht regelmäßig geleert. Zusammenfassend: zu empfehlen.
Sehr freundliches und hilfsbereites Personal. Das Zimmer war sehr schön, alles war verfügbar (Kosmetik-Produkte, Föhn usw.). Die Lage des Hotels ist perfekt: direkt an einer kleinen Bucht, auch Einkaufsmöglichkeiten und eine Bushaltestelle (Direktverbindung nach Palma) sind fußläufig erreichbar. Einzig der Service könnte etwas besser sein, damit das Preis-Leistungsverhältnis stimmt: Im Restaurant musste man teilweise relativ lange auf Bedienung warten, bzw. die Bestellung wurde vergessen. Auch die Mülleimer im Zimmer wurden nicht regelmäßig geleert. Zusammenfassend: zu empfehlen.
10
Katie
27 Aug 2025
·
Stayed 5 nights
Amazing stay, very clean, quiet hotel. Staff were excellent.
Amazing stay, very clean, quiet hotel. Staff were excellent.
10
Shaun
28 Sept 2025
·
Stayed 3 nights
A truly amazing hotel! From the minute we checked in, staff were so attentive. Beautiful relaxing location. Whilst this hotel can be expensive, it is worth the money. Luxury!
A truly amazing hotel! From the minute we checked in, staff were so attentive. Beautiful relaxing location. Whilst this hotel can be expensive, it is worth the money. Luxury!
10
Joshua
18 Mar 2025
·
Stayed 1 night
An exceptional hotel.. All of the staff are fantastic especially Rosa on Front Desk and Amy in the restaurant also Daniel and Francisco, everyone was welcoming and helpful. I was initially staying for 1 day but 5 days later am still here. Thank you
An exceptional hotel.. All of the staff are fantastic especially Rosa on Front Desk and Amy in the restaurant also Daniel and Francisco, everyone was welcoming and helpful. I was initially staying for 1 day but 5 days later am still here. Thank you
10
Peter
12 Nov 2025
·
Stayed 2 nights
My stay at The Donna Portals var really good. I got a nice upgrade on arrival, rooms clean and neat. Service was outstanding with being driven to the padel courts or to the harbour free of charge. On the points to improve, the room had a bit of a smell from the shower sewage, and the walls are thin so you hear when the doors to nearby room closes with quite a bang. Otherwise all very good!
My stay at The Donna Portals var really good. I got a nice upgrade on arrival, rooms clean and neat. Service was outstanding with being driven to the padel courts or to the harbour free of charge. On the points to improve, the room had a bit of a smell from the shower sewage, and the walls are thin so you hear when the doors to nearby room closes with quite a bang. Otherwise all very good!
10
Matthew
15 Sept 2024
·
Stayed 5 nights
Myself and my partner had the most fantastic stay here and could not fault the hotel in anyway. Staff were amazing but Hamdi, Eddie and Quan were outstanding and went above and beyond for us the entire trip. Room was beautiful and clean, food was lovely and shuttle service was fantastic. Will be returning next year!
Myself and my partner had the most fantastic stay here and could not fault the hotel in anyway. Staff were amazing but Hamdi, Eddie and Quan were outstanding and went above and beyond for us the entire trip. Room was beautiful and clean, food was lovely and shuttle service was fantastic. Will be returning next year!
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AI-generated summary based on recent guest reviews
Location
Beachfront setting by a small cove and near the Portals Nous harbor earns consistent praise, with easy links to Palma and a nearby bus stop. The beach is public and loungers there may carry a fee.
Related guest reviews
10
Björn
18 May 2024
·
Stayed 4 nights
Our favorite Hotel on Mallorca, stunning view from the restaurant to the beach. Calm and relaxing area. Always recommend Bendinat!
Our favorite Hotel on Mallorca, stunning view from the restaurant to the beach. Calm and relaxing area. Always recommend Bendinat!
8
Klemens
24 Aug 2025
·
Stayed 4 nights
Sehr modernes Hotel mit toller Lage direkt am Hafen von Portals Nous. Die Zimmer sind in Weiß gehalten und wirken hell und freundlich. Tipp: Unbedingt ein Zimmer ab dem 5. Stock buchen – ab dort hat man die schönste Aussicht. Besonders schön ist die Poolanlage im 7. Stock mit ausreichend bequemen Liegestühlen und Daybeds. Etwas gestört hat uns die Poolbar: Aperol Spritz für 16 € im Becher und zum Selbstholen ist nicht ganz stimmig für das Niveau. Auch bei den Gerichten wäre noch Luft nach oben: – Der „griechische Salat“ bestand fast nur aus Blattsalat. – Die Caprese bestand lediglich aus einem Mini-Mozzarella und einer Tomate. Daher haben wir abends immer auswärts gegessen – was hier mit vielen ausgezeichneten Restaurants in fußläufiger Umgebung wunderbar möglich ist. Der Strand (gehört nicht zum Hotel) wird überwiegend von Einheimischen genutzt. Es gibt einige Liegen gegen Gebühr. Fazit: Ein sehr schönes Hotel, das vor allem von seiner großartigen Lage und der traumhaften Aussicht lebt. Empfehlenswert – und unbedingt ein Zimmer ab dem 5. Stock wählen!
Sehr modernes Hotel mit toller Lage direkt am Hafen von Portals Nous. Die Zimmer sind in Weiß gehalten und wirken hell und freundlich. Tipp: Unbedingt ein Zimmer ab dem 5. Stock buchen – ab dort hat man die schönste Aussicht. Besonders schön ist die Poolanlage im 7. Stock mit ausreichend bequemen Liegestühlen und Daybeds. Etwas gestört hat uns die Poolbar: Aperol Spritz für 16 € im Becher und zum Selbstholen ist nicht ganz stimmig für das Niveau. Auch bei den Gerichten wäre noch Luft nach oben: – Der „griechische Salat“ bestand fast nur aus Blattsalat. – Die Caprese bestand lediglich aus einem Mini-Mozzarella und einer Tomate. Daher haben wir abends immer auswärts gegessen – was hier mit vielen ausgezeichneten Restaurants in fußläufiger Umgebung wunderbar möglich ist. Der Strand (gehört nicht zum Hotel) wird überwiegend von Einheimischen genutzt. Es gibt einige Liegen gegen Gebühr. Fazit: Ein sehr schönes Hotel, das vor allem von seiner großartigen Lage und der traumhaften Aussicht lebt. Empfehlenswert – und unbedingt ein Zimmer ab dem 5. Stock wählen!
10
Camilla
20 Aug 2025
·
Stayed 5 nights
Väldigt trevligt hotel, med genomgående snygg design i lugn miljö. All personal är super trevliga. Enda minus är att baren/ restaurangen stänger tidigt efter kl 23:30 är det stendött. Hotellet ligger vid en liten strand Bendinat. ( man kan också bada från klippor). Det finns också en trevlig liten strandbar Freddy’s som har öppet till ca 23. Taxi till flygplatsen ca 20 min Hotellet har en egen shuttle bus till hamnen Vi kommer tillbaka
Väldigt trevligt hotel, med genomgående snygg design i lugn miljö. All personal är super trevliga. Enda minus är att baren/ restaurangen stänger tidigt efter kl 23:30 är det stendött. Hotellet ligger vid en liten strand Bendinat. ( man kan också bada från klippor). Det finns också en trevlig liten strandbar Freddy’s som har öppet till ca 23. Taxi till flygplatsen ca 20 min Hotellet har en egen shuttle bus till hamnen Vi kommer tillbaka
10
Markus
8 Nov 2025
·
Stayed 5 nights
Very friendly staff, modern hotel in excellent location near a small cala/beach. Clean and comfortable rooms.
Very friendly staff, modern hotel in excellent location near a small cala/beach. Clean and comfortable rooms.
10
Xavier
13 Oct 2024
·
Stayed 2 nights
Immaculate hotel with amazing service. Location And views are fantastic.
Immaculate hotel with amazing service. Location And views are fantastic.
8
Jennifer
14 Oct 2025
·
Stayed 3 nights
It right beside the beach
It right beside the beach
10
Mohammad
4 Sept 2024
·
Stayed 3 nights
Great location
Great location
10
MARINA
30 Sept 2025
·
Stayed 3 nights
ハネムーンで３泊滞在しました。ホテルに到着した瞬間からチェックアウトまで、スタッフの方の対応はとても心地よく温かいサービスでした。部屋は、期待以上に美しく、窓から見える海は最高で癒されました。朝食も大満足です。歩いて１分でビーチがあり、いつでも楽しめます。ホテルのSAPボードを借りることもできて満喫できました。市内に出たいときは、バス停まで歩けば、気軽に行くことができます。また、マヨルカ島に来たらこのホテルに泊まりたいです。
ハネムーンで３泊滞在しました。ホテルに到着した瞬間からチェックアウトまで、スタッフの方の対応はとても心地よく温かいサービスでした。部屋は、期待以上に美しく、窓から見える海は最高で癒されました。朝食も大満足です。歩いて１分でビーチがあり、いつでも楽しめます。ホテルのSAPボードを借りることもできて満喫できました。市内に出たいときは、バス停まで歩けば、気軽に行くことができます。また、マヨルカ島に来たらこのホテルに泊まりたいです。
10
Felix Robert
14 Jun 2024
·
Stayed 6 nights
Wir sind sehr zufrieden, toller Aufenthalt, sehr nettes und aufmerksames Personal, sehr gute Lage an einer hūbschen Bucht und Nāhe zu der tollen Innenstadt von Palma, wir kommen gerne wieder!
Wir sind sehr zufrieden, toller Aufenthalt, sehr nettes und aufmerksames Personal, sehr gute Lage an einer hūbschen Bucht und Nāhe zu der tollen Innenstadt von Palma, wir kommen gerne wieder!
10
Markus
9 Nov 2024
·
Stayed 7 nights
Modern, beautifully located hotel with friendly staff and stunning beach and chiringuito just nearby.
Modern, beautifully located hotel with friendly staff and stunning beach and chiringuito just nearby.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is repeatedly highlighted as high quality and varied. Feedback on the restaurant and pool bar is mixed, with comments about value, small portions, or slow service, though some guests enjoyed dinners.
Related guest reviews
4
Andres
14 Jul 2024
·
Stayed 1 night
I recently stayed at the Donna Portals hotel in Palma de Mallorca, expecting a luxurious 5-star experience. Instead, I encountered poor management and lackluster hospitality skills from start to finish. Firstly, the reception process was bizarre. I was awkwardly directed to a distant bar from the reception area and asked for my credit card, which was taken away—unacceptable and unprofessional. The room was another major letdown. The TV didn’t work, and the coffee capsules for the Nespresso machine were generic. The room’s door was damaged, requiring a manual key instead of an access card. Despite their promise to fix it, no one ever came. Breakfast via room service was equally disappointing. I ordered scrambled eggs with vegetables and received a tiny portion with a single leaf of lettuce. They forgot the bread basket and brought just two slices of bread instead. The hotel’s disorganization extended to billing procedures at the pool, where receipts lacked a designated space for room numbers. Their online advertising of an exclusive beach was misleading; it’s a crowded public beach. This hotel seems to be run by someone with no clue about hospitality. Donna Portals is an absolute disgrace. Save yourself the frustration and avoid this so-called 5-star hotel at all costs.
I recently stayed at the Donna Portals hotel in Palma de Mallorca, expecting a luxurious 5-star experience. Instead, I encountered poor management and lackluster hospitality skills from start to finish. Firstly, the reception process was bizarre. I was awkwardly directed to a distant bar from the reception area and asked for my credit card, which was taken away—unacceptable and unprofessional. The room was another major letdown. The TV didn’t work, and the coffee capsules for the Nespresso machine were generic. The room’s door was damaged, requiring a manual key instead of an access card. Despite their promise to fix it, no one ever came. Breakfast via room service was equally disappointing. I ordered scrambled eggs with vegetables and received a tiny portion with a single leaf of lettuce. They forgot the bread basket and brought just two slices of bread instead. The hotel’s disorganization extended to billing procedures at the pool, where receipts lacked a designated space for room numbers. Their online advertising of an exclusive beach was misleading; it’s a crowded public beach. This hotel seems to be run by someone with no clue about hospitality. Donna Portals is an absolute disgrace. Save yourself the frustration and avoid this so-called 5-star hotel at all costs.
10
Antonio Vazquez
30 Aug 2022
·
Stayed 4 nights
Fantastic front desk staff. Great quality breakfast
Fantastic front desk staff. Great quality breakfast
8
Klemens
24 Aug 2025
·
Stayed 4 nights
Sehr modernes Hotel mit toller Lage direkt am Hafen von Portals Nous. Die Zimmer sind in Weiß gehalten und wirken hell und freundlich. Tipp: Unbedingt ein Zimmer ab dem 5. Stock buchen – ab dort hat man die schönste Aussicht. Besonders schön ist die Poolanlage im 7. Stock mit ausreichend bequemen Liegestühlen und Daybeds. Etwas gestört hat uns die Poolbar: Aperol Spritz für 16 € im Becher und zum Selbstholen ist nicht ganz stimmig für das Niveau. Auch bei den Gerichten wäre noch Luft nach oben: – Der „griechische Salat“ bestand fast nur aus Blattsalat. – Die Caprese bestand lediglich aus einem Mini-Mozzarella und einer Tomate. Daher haben wir abends immer auswärts gegessen – was hier mit vielen ausgezeichneten Restaurants in fußläufiger Umgebung wunderbar möglich ist. Der Strand (gehört nicht zum Hotel) wird überwiegend von Einheimischen genutzt. Es gibt einige Liegen gegen Gebühr. Fazit: Ein sehr schönes Hotel, das vor allem von seiner großartigen Lage und der traumhaften Aussicht lebt. Empfehlenswert – und unbedingt ein Zimmer ab dem 5. Stock wählen!
Sehr modernes Hotel mit toller Lage direkt am Hafen von Portals Nous. Die Zimmer sind in Weiß gehalten und wirken hell und freundlich. Tipp: Unbedingt ein Zimmer ab dem 5. Stock buchen – ab dort hat man die schönste Aussicht. Besonders schön ist die Poolanlage im 7. Stock mit ausreichend bequemen Liegestühlen und Daybeds. Etwas gestört hat uns die Poolbar: Aperol Spritz für 16 € im Becher und zum Selbstholen ist nicht ganz stimmig für das Niveau. Auch bei den Gerichten wäre noch Luft nach oben: – Der „griechische Salat“ bestand fast nur aus Blattsalat. – Die Caprese bestand lediglich aus einem Mini-Mozzarella und einer Tomate. Daher haben wir abends immer auswärts gegessen – was hier mit vielen ausgezeichneten Restaurants in fußläufiger Umgebung wunderbar möglich ist. Der Strand (gehört nicht zum Hotel) wird überwiegend von Einheimischen genutzt. Es gibt einige Liegen gegen Gebühr. Fazit: Ein sehr schönes Hotel, das vor allem von seiner großartigen Lage und der traumhaften Aussicht lebt. Empfehlenswert – und unbedingt ein Zimmer ab dem 5. Stock wählen!
10
Camilla
20 Aug 2025
·
Stayed 5 nights
Väldigt trevligt hotel, med genomgående snygg design i lugn miljö. All personal är super trevliga. Enda minus är att baren/ restaurangen stänger tidigt efter kl 23:30 är det stendött. Hotellet ligger vid en liten strand Bendinat. ( man kan också bada från klippor). Det finns också en trevlig liten strandbar Freddy’s som har öppet till ca 23. Taxi till flygplatsen ca 20 min Hotellet har en egen shuttle bus till hamnen Vi kommer tillbaka
Väldigt trevligt hotel, med genomgående snygg design i lugn miljö. All personal är super trevliga. Enda minus är att baren/ restaurangen stänger tidigt efter kl 23:30 är det stendött. Hotellet ligger vid en liten strand Bendinat. ( man kan också bada från klippor). Det finns också en trevlig liten strandbar Freddy’s som har öppet till ca 23. Taxi till flygplatsen ca 20 min Hotellet har en egen shuttle bus till hamnen Vi kommer tillbaka
10
Maria
22 May 2023
·
Stayed 5 nights
Super freundliches Personal. Leckeres Frühstück, hübsches Zimmer mit allem was Frau braucht. Ruhige Lage direkt an kleiner Bucht. Absolut zu empfehlen!
Super freundliches Personal. Leckeres Frühstück, hübsches Zimmer mit allem was Frau braucht. Ruhige Lage direkt an kleiner Bucht. Absolut zu empfehlen!
10
ANDERS PEIN
16 Oct 2024
·
Stayed 4 nights
This was a perfect hotel. Nice staff, calm sorroundings and a restaurant which served excellent dinner. Breakfast incl. simply outstanding. This is a place I’ll visit soon again. It had everything you could wish for. Thank you for a lovely stay❤️
This was a perfect hotel. Nice staff, calm sorroundings and a restaurant which served excellent dinner. Breakfast incl. simply outstanding. This is a place I’ll visit soon again. It had everything you could wish for. Thank you for a lovely stay❤️
8
Özlem
16 May 2025
·
Stayed 8 nights
Im Grunde ist das Hotel ein sehr gutes und sauberes Hotel. Das Personal ist super nett. Das Restaurant vom Hotel kann ich leider nicht empfehlen. Preis-Leistung ist absolut nichtgerechtfertigt. Das Hotel liegt direkt am Strand die liegen kosten extra. Zwei liegen und ein Schirm lagen bei 22,50€ pro Tag, jedoch konnte man auch mit dem Handtuch auf dem Sand liegen ohne weiteren Kosten. Die Preise im Hotel fand ich persönlich auch zu erhöht. Aber im Großen und Ganzen war das Hotel gut, sauber, ruhig und die Lage war super.
Im Grunde ist das Hotel ein sehr gutes und sauberes Hotel. Das Personal ist super nett. Das Restaurant vom Hotel kann ich leider nicht empfehlen. Preis-Leistung ist absolut nichtgerechtfertigt. Das Hotel liegt direkt am Strand die liegen kosten extra. Zwei liegen und ein Schirm lagen bei 22,50€ pro Tag, jedoch konnte man auch mit dem Handtuch auf dem Sand liegen ohne weiteren Kosten. Die Preise im Hotel fand ich persönlich auch zu erhöht. Aber im Großen und Ganzen war das Hotel gut, sauber, ruhig und die Lage war super.
10
Leonardo
18 Jul 2024
·
Stayed 1 night
Really enjoyed our stay. It was short but we loved the facilities and the staff was very welcoming all around. Didn't expect the island to be so hot and humid so we really enjoyed the pool and also had a swim at the end of the day at the beach in front of the hotel. We had breakfast at the downstairs restaurant and it was varied and plentiful. Tasty bakery and bread, fresh products and the restaurant has two different vibes, outside and inside so you can have different settings depending on your mood. The room was very clean and the minimal decor was inspiring and cluttered free. We didn't have time to get the free paddle board or the yoga class but we did a visit to the spa before leaving and really enjoyed the Donna Signature treatment and the friendliness of the staff. Well worth it. We will come back hopefully soon for a longer visit!
Really enjoyed our stay. It was short but we loved the facilities and the staff was very welcoming all around. Didn't expect the island to be so hot and humid so we really enjoyed the pool and also had a swim at the end of the day at the beach in front of the hotel. We had breakfast at the downstairs restaurant and it was varied and plentiful. Tasty bakery and bread, fresh products and the restaurant has two different vibes, outside and inside so you can have different settings depending on your mood. The room was very clean and the minimal decor was inspiring and cluttered free. We didn't have time to get the free paddle board or the yoga class but we did a visit to the spa before leaving and really enjoyed the Donna Signature treatment and the friendliness of the staff. Well worth it. We will come back hopefully soon for a longer visit!
10
MARINA
30 Sept 2025
·
Stayed 3 nights
ハネムーンで３泊滞在しました。ホテルに到着した瞬間からチェックアウトまで、スタッフの方の対応はとても心地よく温かいサービスでした。部屋は、期待以上に美しく、窓から見える海は最高で癒されました。朝食も大満足です。歩いて１分でビーチがあり、いつでも楽しめます。ホテルのSAPボードを借りることもできて満喫できました。市内に出たいときは、バス停まで歩けば、気軽に行くことができます。また、マヨルカ島に来たらこのホテルに泊まりたいです。
ハネムーンで３泊滞在しました。ホテルに到着した瞬間からチェックアウトまで、スタッフの方の対応はとても心地よく温かいサービスでした。部屋は、期待以上に美しく、窓から見える海は最高で癒されました。朝食も大満足です。歩いて１分でビーチがあり、いつでも楽しめます。ホテルのSAPボードを借りることもできて満喫できました。市内に出たいときは、バス停まで歩けば、気軽に行くことができます。また、マヨルカ島に来たらこのホテルに泊まりたいです。
6
Michael
28 May 2025
·
Stayed 8 nights
Restaurant entspricht nicht einem 5Sterne Hotel!
Restaurant entspricht nicht einem 5Sterne Hotel!
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AI-generated summary based on recent guest reviews
10
Karen
25 Sept 2026
·
Stayed 5 nights
We have had the most wonderful 5 days at the Donna. So sad to leave but will definitely be back. Our only regret was not having a car so we could have seen more of this beautiful island. Staff at the hotel are so helpful and friendly The pool area is so peaceful. Rooms are bright, clean and super comfortable. My only critique would be to have a better food selection around the pool. Huge thank you to the hotel for making our stay so perfect x
We have had the most wonderful 5 days at the Donna. So sad to leave but will definitely be back. Our only regret was not having a car so we could have seen more of this beautiful island. Staff at the hotel are so helpful and friendly The pool area is so peaceful. Rooms are bright, clean and super comfortable. My only critique would be to have a better food selection around the pool. Huge thank you to the hotel for making our stay so perfect x
10
Simone
25 Sept 2026
·
Stayed 4 nights
Great location for exploring the coast. Beautiful design hotel with incredibly helpful staff. Very comfortable and soundproofed rooms. Will definitely return .
Great location for exploring the coast. Beautiful design hotel with incredibly helpful staff. Very comfortable and soundproofed rooms. Will definitely return .
10
Afarin
19 Sept 2026
·
Stayed 2 nights
We had a great time in this property. Beautiful, very helpful and knowledgeable staff.
We had a great time in this property. Beautiful, very helpful and knowledgeable staff.
10
Rebecca
10 Sept 2026
·
Stayed 3 nights
Fabulous hotel, location, pool area but above all the staff made it superb
Fabulous hotel, location, pool area but above all the staff made it superb
8
Atilla
27 Aug 2026
·
Stayed 3 nights
It was a nice and clean hotel.
It was a nice and clean hotel.
FAQs about The Donna Portals
Is parking available at the property?
Limited onsite parking is available, and guests must contact the property in advance to reserve a spot. Valet parking is also offered for a fee of EUR 35 per night.
What type of breakfast is offered and what are the serving hours?
A cooked-to-order breakfast is available daily from 8:00 AM to 11:00 AM for a fee of approximately EUR 35 for adults and EUR 17.5 for children.
Does the property allow pets?
Pets are allowed at the property with a fee of EUR 45 per pet, per night. Service animals are exempt from fees.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM to 11:59 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request, but additional charges may apply.
What is the location of the property in relation to key landmarks?
The property is located in Portals Nous, Calvia, just a 4-minute drive from Puerto Portals Marina and 7 minutes from Port of Palma de Mallorca. Nearby attractions include Cala de Portals Nous (0.5 km), Cala Mayor Beach (4.0 km), and the nearest major airport, Palma de Mallorca Airport (23.2 km).
Does the property have a swimming pool?
Yes, the property features a seasonal outdoor pool, which is open from March to October. Pool access is available from 10:00 AM to 7:00 PM.
What are the policies for guests staying with children?
Children are welcome at the property, and one child aged 3 years or younger can stay for free when occupying the parent's or guardian's room using existing bedding.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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December 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-09: 264.49203112216185USD
- 2026-11-10: 258.15002540310667USD
- 2026-11-11: 264.84334110614014USD
- 2026-11-12: 264.84334110614014USD
- 2026-11-13: 254.63377464755249USD
- 2026-11-14: 234.77971737509156USD
- 2026-11-15: 225.4353684129944USD
- 2026-11-16: 231.2064590184326USD
- 2026-11-17: 231.2064590184326USD
- 2026-11-18: 230.7636354807434USD
- 2026-11-19: NO DATA
- 2026-11-20: NO DATA
- 2026-11-21: NO DATA
- 2026-11-22: 230.37547348187255USD
- 2026-11-23: 231.2064590184326USD
- 2026-11-24: 231.2064590184326USD
- 2026-11-25: 231.2064590184326USD
- 2026-11-26: 231.2064590184326USD
- 2026-11-27: 231.2064590184326USD
- 2026-11-28: 231.2064590184326USD
- 2026-11-29: 230.7636354807434USD
- 2026-11-30: 231.2064590184326USD
- 2026-12-01: 232.55193430194092USD
- 2026-12-02: 232.55193430194092USD
- 2026-12-03: 232.55193430194092USD
- 2026-12-04: 232.55193430194092USD
- 2026-12-05: 232.55193430194092USD
- 2026-12-06: 232.55193430194092USD
- 2026-12-07: 225.8245578843994USD
- 2026-12-08: 217.2834698249817USD
- 2026-12-09: 219.0971814668579USD
- 2026-12-10: 219.0971814668579USD
- 2026-12-11: 219.0971814668579USD
- 2026-12-12: 219.0971814668579USD
- 2026-12-13: 219.0971814668579USD
- 2026-12-14: 219.0971814668579USD
- 2026-12-15: 219.0971814668579USD
- 2026-12-16: 219.0971814668579USD
- 2026-12-17: 219.0971814668579USD
- 2026-12-18: 219.0971814668579USD
- 2026-12-19: 219.0971814668579USD
- 2026-12-20: 219.0971814668579USD
- 2026-12-21: 219.0971814668579USD
- 2026-12-22: 219.0971814668579USD
- 2026-12-23: 219.0971814668579USD
- 2026-12-24: 328.08067943103026USD
- 2026-12-25: 326.4021660501099USD
- 2026-12-26: 326.4021660501099USD
- 2026-12-27: 326.4021660501099USD
- 2026-12-28: 328.08067943103026USD
- 2026-12-29: 328.08067943103026USD
- 2026-12-30: 532.592922524292USD
- 2026-12-31: 532.592922524292USD
- 2027-01-01: 344.7625864996338USD
- 2027-01-02: 347.00713449963376USD
- 2027-01-03: 326.4021660501099USD
- 2027-01-04: 329.84755544989014USD
- 2027-01-05: 329.6376428111572USD
- 2027-01-06: 329.84755544989014USD
- 2027-01-07: 219.5616846750183USD
- 2027-01-08: 243.33234737597655USD
- 2027-01-09: 219.50344410687256USD
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. This property enforces a smart-casual dress code at all restaurants, which includes long trousers for men. Shorts, swimsuits, sleeveless clothing, flip-flops are not permitted and closed shoes are required. This property does not permit name changes on reservations. The name on the booking must match the name of the guest who is checking in and staying at the property; photo ID is required.
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
- Guests must contact this property in advance to reserve onsite parking
- This property accepts credit cards and cash
- Some water is reused through a grey water recycling system
- Safety features at this property include a fire extinguisher and a smoke detector
- This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
- This property is professionally cleaned
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- Pool access available from 10:00 AM to 7:00 PM.
- Reservations are required for golf tee times, massage services, and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
- One child 3 years old or younger stays free when occupying the parent or guardian's room, using existing bedding.
- A car is not required for transportation to and from this property.
- Parking height restrictions apply.
- The property is professionally cleaned.
Business details
Property registration number PM1338
- Fee for buffet breakfast: approximately EUR 45 for adults and EUR 22.5 for children
- Covered valet parking fee: EUR 40 per night
- Pet fee: EUR 45 per pet, per night
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Parking
Restaurant
Swimming pool
Business centre
Room service
Valet parking
Services
Business centre
Tour desk
Babysitting/Child services
Housekeeping
Banquet facilities
Currency exchange
Safe-deposit box
Bicycle rental
Luggage storage
Designated smoking area
Express check-in/check-out
Self laundry
24-Hour Front Desk
Concierge Services
General
Room service
Restaurant
Non-smoking rooms
Sauna
Steam room
Massage
Solarium
Spa & wellness centre
Body treatments
Facial treatments
Breakfast in the room
Beach Sun Loungers
Activities
Swimming pool
Tennis courts
Golf course (nearby)
Beach (nearby)
Scuba diving
Windsurfing
Cycling
Fishing
Pool outdoor
Live music
Bicycle Tour Information
Outdoor Furniture
Pool (Seasonal Outdoor)
Terrace
Fitness Center (nearby)
Parking
Parking
Valet parking
Electric car charging station
Parking (Limited)
Parking Onsite
Internet
Free wi-fi