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Grand Naniloa Hotel Hilo - a Doubletree by Hilton

212 US$

/ noche

Promedio para septiembre

Grand Naniloa Hotel Hilo - a Doubletree by Hilton - Image 1

Grand Naniloa Hotel Hilo - a Doubletree by Hilton - Habitación

Grand Naniloa Hotel Hilo - a Doubletree by Hilton - Habitación

Grand Naniloa Hotel Hilo - a Doubletree by Hilton - Vistas desde la habitación

Grand Naniloa Hotel Hilo - a Doubletree by Hilton - Recepción

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212 US$

/ noche

Promedio para septiembre

Precios medios mensuales

En Grand Naniloa Hotel Hilo - a Doubletree by Hilton, los precios por noche son de 193 US$ de media en el mes más barato (agosto) y de 314 US$ en el mes más caro (abril), según los últimos 12 meses.

Precio medio por noche en Grand Naniloa Hotel Hilo - a Doubletree by Hilton por mes, últimos 12 meses (USD)
Mes	Precio medio
enero	208 US$
febrero	217 US$
marzo	212 US$
abril	314 US$
mayo	245 US$
junio	231 US$
julio	200 US$
agosto	193 US$
septiembre	212 US$
octubre	209 US$
noviembre	236 US$
diciembre	239 US$

Más caro: abril (aprox. 314 US$)

Más barato: agosto (aprox. 193 US$)

Acerca de esta propiedad

Mientras el golfista de la familia disfruta de su deporte favorito en el campo de golf, podrás aprovechar otras instalaciones recreativas, como una piscina al aire libre o gimnasio abierto las 24 horas. Encontrarás además conexión a Interne...

Servicios

Mientras el golfista de la familia disfruta de su deporte favorito en el campo de golf, podrás aprovechar otras instalaciones recreativas, como una piscina al aire libre o gimnasio abierto las 24 horas. Encontrarás además conexión a Internet wifi gratis, servicios de conserjería y una tienda de recuerdos.

Servicios empresariales

Tendrás conexión a Internet por cable gratis, un centro de negocios y tintorería a tu disposición. ¿Estás organizando un evento en Hilo? En este complejo turístico tienes a tu disposición 1022 metros cuadrados de espacio con zona para conferencias y una sala de reuniones. Hay un aparcamiento sin asistencia (de pago) disponible.

Comida

Cuando te apetezca almorzar o cenar solo tendrás que ir a Ka Lihikai Restaurant, el restaurante de este complejo turístico, o incluso simplemente llamar al servicio de habitaciones con horario limitado. ¿Quieres despejarte? Relájate y disfruta con la bebida que quieras en uno de los 2 bares con salón. Se ofrece un desayuno completo todos los días de 06:30 a 10:30 con un coste adicional.

Habitaciones

Te sentirás como en tu propia casa en cualquiera de las 379 habitaciones con frigorífico y televisión LCD. Para los momentos de ocio, tendrás un televisor con canales por cable y conexión a Internet por cable y wifi gratis. El baño privado está provisto de artículos de higiene personal gratuitos y secadores de pelo. Entre las comodidades, se incluyen caja fuerte (cabe un portátil), escritorio y teléfono.

Ubicación

Grand Naniloa Hotel Hilo - a Doubletree by Hilton se encuentra en pleno centro de Hilo, a solo cinco minutos en coche de Parque de Coconut Island y Puerto de Hilo. Además, este complejo con campo de golf se encuentra a 2,9 km de Mercado de agricultores de Hilo y a 3,2 km de Centro de descubrimiento Mokupapapa.

Qué hay cerca

Corredor de patrimonio natural e histórico de Hamakua(0.1 millas)
Club de campo Naniloa(0.1 millas)
Liliuokalani Park and Gardens(0.4 millas)
Parque de Coconut Island(0.4 millas)
Parque estatal de Hawái Wailoa River(0.8 millas)
Wailoa River State Recreation Area(0.8 millas)
Museo de arte Hilo(0.9 millas)
Edith Kanakaole Tennis Stadium(0.9 millas)
Parque Bayfront(1 millas)
Puerto de Hilo(1.2 millas)
Panaewa Rainforest Zoo(1.5 millas)
Wailoa Center(1.5 millas)
Parque de la playa Keaukaha(1.6 millas)
Mercado de agricultores de Hilo(1.7 millas)
Centro comercial Hilo Shopping Center(1.8 millas)
Hilo, HI (ITO-A. Internacional de Hilo)(3.6 millas)
Kailua-Kona, HI (KOA-A. Internacional de Kona)(78.5 millas)

Servicio de lavandería
Ascensor
Centro de negocios
Personal multilingüe
Caja fuerte
Jardín

Ubicación

93 Banyan Dr, Keaukaha, Hilo, Hilo District, Hawái, Estados Unidos

Corredor de patrimonio natural e histórico de Hamakua (0.1 millas)

Club de campo Naniloa (0.1 millas)

Liliuokalani Park and Gardens (0.4 millas)

Parque de Coconut Island (0.4 millas)

Parque estatal de Hawái Wailoa River (0.8 millas)

Wailoa River State Recreation Area (0.8 millas)

Más información sobre la ubicación

Reseñas de los huéspedes

7.7

Bueno

Basado en 1376 comentarios verificados

¿Quién se queda aquí?

Trabajo

12%

Pareja

38%

Familia

37%

Grupo

7%

Solo/a

3%

Opiniones de los huéspedes

Resumen generado por IA en función de reseñas recientes de los huéspedes.

En el Grand Naniloa Hotel Hilo - a Doubletree by Hilton, los viajeros elogian el pintoresco entorno frente al mar y el personal amable, al tiempo que señalan áreas anticuadas en renovación, ascensores lentos, estacionamiento solo con valet parking, una piscina pequeña sin jacuzzi, y limpieza inconsistente.

Más información

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Opiniones de los huéspedes

En el Grand Naniloa Hotel Hilo - a Doubletree by Hilton, los viajeros elogian el pintoresco entorno frente al mar y el personal amable, al tiempo que señalan áreas anticuadas en renovación, ascensores lentos, estacionamiento solo con valet parking, una piscina pequeña sin jacuzzi, y limpieza inconsistente.

Las habitaciones varían mucho: muchas disfrutan de camas cómodas y lanai con vistas a la bahía, pero otros informan sobre diseños anticuados, aire acondicionado o fontanería ruidosos, paredes delgadas y problemas de mantenimiento. El servicio suele ser cálido y servicial, pero los retrasos en el check-in, los problemas con la asignación de habitaciones y la limpieza irregular son recurrentes. La ubicación frente al mar es conveniente para el aeropuerto y los parques, aunque las propiedades adyacentes y la zona circundante pueden parecer deterioradas. Espere hermosas vistas con concesiones en el mantenimiento, el estacionamiento y la consistencia.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Instalaciones

Los terrenos frente al mar y un animado bar en el vestíbulo son puntos positivos, pero las instalaciones se sienten limitadas: estacionamiento solo con valet parking, una piscina pequeña y sin jacuzzi, ascensores lentos o fuera de servicio y renovaciones en curso.

Reseñas de huéspedes relacionadas

8

cindy

8 jul 2025

·

Se alojó 3 noches

It was a good trip. The only issue was the lack of self parking.

It was a good trip. The only issue was the lack of self parking.

6

sheila

27 sept 2025

·

Se alojó 4 noches

Whilst a lovely hotel, it's rather limited in facilities for a 4* hotel with a sizeable resort fee. Some things need updating like the menu on their website vs reality. The onsite convenience store closes quite early but is limited. Their were only a handful of sun loungers out and some you have to pay for.

Whilst a lovely hotel, it's rather limited in facilities for a 4* hotel with a sizeable resort fee. Some things need updating like the menu on their website vs reality. The onsite convenience store closes quite early but is limited. Their were only a handful of sun loungers out and some you have to pay for.

6

Eddie

4 feb 2025

·

Se alojó 6 noches

Great location and beautiful grounds. Hotel was not good. It is being remodeled and desperately needs it. They require valet parking. Just add it to the cost of the room. Worst Hilton property I have ever stayed.

Great location and beautiful grounds. Hotel was not good. It is being remodeled and desperately needs it. They require valet parking. Just add it to the cost of the room. Worst Hilton property I have ever stayed.

4

Chenxi

15 mar 2025

·

Se alojó 1 noche

Larger group there, only one elevator was working. Need to wait 15 minutes for the elevator in the evening and morning.

Larger group there, only one elevator was working. Need to wait 15 minutes for the elevator in the evening and morning.

8

David A

30 ene 2025

·

Se alojó 2 noches

Need to update elevator. The wait is long, and it gets crowded.

Need to update elevator. The wait is long, and it gets crowded.

6

Barbara

1 jun 2024

·

Se alojó 2 noches

Lobby was beautiful. Pool was very small. No hot tub. The hallways to the rooms were dark and dated. The rooms and balconies need painting

Lobby was beautiful. Pool was very small. No hot tub. The hallways to the rooms were dark and dated. The rooms and balconies need painting

2

Wangkun

28 ago 2025

·

Se alojó 5 noches

I have to say this double tree is the worst of the double tree brand. 1). There's only valet parking, no self parking. First day when I arrive the hotel, temporally parking outside the lobby, A valet told me I have to have valet parking. I asked what if I want to do self parking? He reply go parking on the street. So rude. 2). The carpet in the room is dirty, It smells very disgusting, especially during night. 3). Hotel fee is very expensive, $49 per day + tax, plus valet parking is $25 + tax. Think again before you book this. 4). Swimming pool is very tiny. probably child over 5 years old would feel it. 5). I did the valet parking because my car is rent. As far as I know the street parking outside the hotel is prohibited in the midnight. But I do see someone parking on the street overnight. Although Hawaii is generally safe, but on the street I saw some strange persons at night.

I have to say this double tree is the worst of the double tree brand. 1). There's only valet parking, no self parking. First day when I arrive the hotel, temporally parking outside the lobby, A valet told me I have to have valet parking. I asked what if I want to do self parking? He reply go parking on the street. So rude. 2). The carpet in the room is dirty, It smells very disgusting, especially during night. 3). Hotel fee is very expensive, $49 per day + tax, plus valet parking is $25 + tax. Think again before you book this. 4). Swimming pool is very tiny. probably child over 5 years old would feel it. 5). I did the valet parking because my car is rent. As far as I know the street parking outside the hotel is prohibited in the midnight. But I do see someone parking on the street overnight. Although Hawaii is generally safe, but on the street I saw some strange persons at night.

10

Ellen

22 jul 2025

·

Se alojó 3 noches

Beautiful hotel and grounds! Looks ve music in lobby bar at night was wonderful!

Beautiful hotel and grounds! Looks ve music in lobby bar at night was wonderful!

10

Jeanie

22 feb 2025

·

Se alojó 3 noches

Great view, no hot tub, only valet parking, restaurant breakfast excellent

Great view, no hot tub, only valet parking, restaurant breakfast excellent

8

Phyllis

9 dic 2025

·

Se alojó 4 noches

Everything was great except the slow/broken elevators. I was often standing waiting for 4-5 minutes. I actually timed it a few times. The service was great from the front desk and housekeeping to the valet staff. The food was above average and I was thrilled to see local ingredients used frequently.

Everything was great except the slow/broken elevators. I was often standing waiting for 4-5 minutes. I actually timed it a few times. The service was great from the front desk and housekeeping to the valet staff. The food was above average and I was thrilled to see local ingredients used frequently.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

La retroalimentación es diversa: algunas habitaciones están muy limpias, pero los informes recurrentes mencionan cucarachas u hormigas, áreas con moho, espacios comunes sucios o desgastados, y limpieza interrumpida o retrasada.

Reseñas de huéspedes relacionadas

4

Anushikha

19 may 2024

·

The staff misguides you with regards to parking service. They charge $25 per day for valet service but there is a free parking lot right across the hotel. We had also requested daily cleaning service (we were a family of four in a room with two Queen beds). They did not provide daily cleaning and when asked why they said "the staff probably ran out of time". As compensation they offered to refund the resort fee for that night but it showed up in our final bill. They also only provide 2 bottles of water per check in which is absolutely bizarre for a booking of 4 occupants. The rooms are clean but the property amenities are just okay.

The staff misguides you with regards to parking service. They charge $25 per day for valet service but there is a free parking lot right across the hotel. We had also requested daily cleaning service (we were a family of four in a room with two Queen beds). They did not provide daily cleaning and when asked why they said "the staff probably ran out of time". As compensation they offered to refund the resort fee for that night but it showed up in our final bill. They also only provide 2 bottles of water per check in which is absolutely bizarre for a booking of 4 occupants. The rooms are clean but the property amenities are just okay.

2

Anthony

6 sept 2025

·

Se alojó 1 noche

Over 6 roaches were killed in our room. Our room was crawling with bugs.

Over 6 roaches were killed in our room. Our room was crawling with bugs.

10

Kathleen

18 ago 2025

·

Se alojó 2 noches

Customer service is excellent. Love the cookies & complimentry drinks. Some areas need cleaning, such as the stairwells which we had to use because of elevator issues. The rooms were very comfortable but there was a few areas that need attention. The shower hose was very moldy.

Customer service is excellent. Love the cookies & complimentry drinks. Some areas need cleaning, such as the stairwells which we had to use because of elevator issues. The rooms were very comfortable but there was a few areas that need attention. The shower hose was very moldy.

8

Nicholas Jaughn

19 sept 2025

·

Se alojó 3 noches

Staff are very accomodating. Cleanliness I’m not very satisfied specially in the bathroom.

Staff are very accomodating. Cleanliness I’m not very satisfied specially in the bathroom.

2

Ai

24 mar 2025

·

In general I love to stay Hilton especially DoubleTree. But this one in Hilo, it's completely disappointed. The room was not clean; snacks were on floor, toilet paper was on bathtub, towels had yellow stain and someone's hair. And so many cockroaches throughout the room. Over the night we had roaches on our bed and on our face. Couldn't stand the stay. My husband asked for refund but the front desk staff said she cannot do anything until her manager comes at 0600, which was too late for us due to the flight schedule, so we had to pay full price for roach infested room. I love Hilo but will not go back to the hotel.

In general I love to stay Hilton especially DoubleTree. But this one in Hilo, it's completely disappointed. The room was not clean; snacks were on floor, toilet paper was on bathtub, towels had yellow stain and someone's hair. And so many cockroaches throughout the room. Over the night we had roaches on our bed and on our face. Couldn't stand the stay. My husband asked for refund but the front desk staff said she cannot do anything until her manager comes at 0600, which was too late for us due to the flight schedule, so we had to pay full price for roach infested room. I love Hilo but will not go back to the hotel.

4

Bradley

27 abr 2025

·

Se alojó 2 noches

When we checked in and got to our room, the room was not cleaned yet from the time the former occupants left. Housekeeping had to come up and clean the entire room. Bed had bed bugs. Balcony was very dirty.

When we checked in and got to our room, the room was not cleaned yet from the time the former occupants left. Housekeeping had to come up and clean the entire room. Bed had bed bugs. Balcony was very dirty.

2

Nichoel

14 jun 2025

·

Se alojó 1 noche

Dirty, noisy, kids running in the halls when you’re trying to sleep, people fighting outside, hallways stink like pot, the room is run down (stains, cracks, etc). Very understaffed.

Dirty, noisy, kids running in the halls when you’re trying to sleep, people fighting outside, hallways stink like pot, the room is run down (stains, cracks, etc). Very understaffed.

6

Przemyslaw

8 nov 2024

·

Se alojó 4 noches

Found a cockroach when we checked in to our room

Found a cockroach when we checked in to our room

8

Xuan

10 sept 2025

·

Se alojó 2 noches

The hotel public area is actually fancy and staff also very friendly. Parking is valet. But that’s just it. The room is old and not well maintained. We did not get any house keeping during our stay. Overall ok experience for a short stay.

The hotel public area is actually fancy and staff also very friendly. Parking is valet. But that’s just it. The room is old and not well maintained. We did not get any house keeping during our stay. Overall ok experience for a short stay.

6

yanping

12 sept 2025

·

Se alojó 2 noches

There was a disgusting bug in the toilet when I checked into the hotel

There was a disgusting bug in the toilet when I checked into the hotel

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Habitaciones

Las vistas y los lanai pueden ser excelentes, pero muchas habitaciones se sienten anticuadas o en proceso de renovación, con distribuciones extrañas en los baños, paredes delgadas y aire acondicionado o fontanería ruidosos; los problemas de mantenimiento aparecen en varias reseñas.

Reseñas de huéspedes relacionadas

10

Marguerite

30 oct 2025

·

Se alojó 3 noches

Terrific room with a lanai and view of the Hilo Bay. Always an enjoyable experience at the Grand Naniloa Hotel Hilo!

Terrific room with a lanai and view of the Hilo Bay. Always an enjoyable experience at the Grand Naniloa Hotel Hilo!

4

Elaine

14 jul 2025

·

Se alojó 4 noches

Pros: location - ocean view, close to airport, shopping and scenic sights. Cons: very outdated facilities, loud A/C, slow elevators, small bathroom, no self parking although plenty parking spaces!

Pros: location - ocean view, close to airport, shopping and scenic sights. Cons: very outdated facilities, loud A/C, slow elevators, small bathroom, no self parking although plenty parking spaces!

6

Gavin

26 dic 2025

·

Se alojó 3 noches

Really noisy A/C. Damp smell in room. Power cut on one evening resulting in total chaos in lobby

Really noisy A/C. Damp smell in room. Power cut on one evening resulting in total chaos in lobby

6

Vanessa

7 ene 2025

·

Se alojó 2 noches

The room had zero decor (literally zero, they even left a note on the desk to apologize for it) with a bunch of dirty scuff marks all over the place. Don’t be fooled with how modern the lobby/common areas look. Once you get to the room hallways it looks really old and crappy. Definitely one of the grittier hotels I’ve stayed in.

The room had zero decor (literally zero, they even left a note on the desk to apologize for it) with a bunch of dirty scuff marks all over the place. Don’t be fooled with how modern the lobby/common areas look. Once you get to the room hallways it looks really old and crappy. Definitely one of the grittier hotels I’ve stayed in.

6

Trudy

22 sept 2025

·

Se alojó 3 noches

We loved the corner room for the views and for cross breezes.

We loved the corner room for the views and for cross breezes.

4

Taylor

3 oct 2025

·

Se alojó 1 noche

The room felt old, the bathroom was odd with a window in it to look in the bedroom. The toilet was similar to a lublic bathroom which made the some experience feel cheap. It was very bright at night if someone was in it. Not having self park is asinine.

The room felt old, the bathroom was odd with a window in it to look in the bedroom. The toilet was similar to a lublic bathroom which made the some experience feel cheap. It was very bright at night if someone was in it. Not having self park is asinine.

6

Heidi

15 ago 2025

·

Se alojó 3 noches

The room I stayed in was clean but in need of some updates and repairs. The noise in the room from the hotel water pipes all day and all night was terrible. It never stopped and I had a hard time sleeping through the night with all of the constant loud pipe noises. All of the hotel staff was friendly and helpful. The outdoor area by the pool was relaxing and beautiful. Right next door is an abandoned motel that is in really bad shape and an eyesore to see from the hotel windows. Feels unsafe at night on the street right outside the hotel. No general parking, only valet, which added to the cost of staying there.

The room I stayed in was clean but in need of some updates and repairs. The noise in the room from the hotel water pipes all day and all night was terrible. It never stopped and I had a hard time sleeping through the night with all of the constant loud pipe noises. All of the hotel staff was friendly and helpful. The outdoor area by the pool was relaxing and beautiful. Right next door is an abandoned motel that is in really bad shape and an eyesore to see from the hotel windows. Feels unsafe at night on the street right outside the hotel. No general parking, only valet, which added to the cost of staying there.

6

Clay

24 mar 2024

·

The Grand Naniloa is situated directly on the coast, and we reserved a room with a balcony. The view is breathtaking, and the balcony enables us to keep the sliding door open for the majority of the day. I strongly recommend investing a bit more to secure a room with an ocean view and a balcony. While other sections of the hotel offer ocean views, the floor-to-ceiling windows do not open, preventing guests from enjoying the refreshing ocean breeze. The hotel staff are amiable and are undoubtedly one of the establishment's assets. I assigned the hotel a relatively low rating for several reasons: The hotel is quite dated, with some areas poorly maintained. The hotel is adjacent to two deserted and derelict old hotels inhabited by squatters, making it unsafe to wander around at night. One can observe burn marks and boarded-up windows on these decrepit structures. The complimentary internet service is extremely slow. The walls are very thin, which means you can hear your neighbors. The resort fee is disproportionately high considering the modest additional amenities provided by the hotel, such as the small swimming pool. It appears that many of the tourists we encountered in Hilo's popular spots had traveled from other parts of the island. I was unaware that people generally do not stay in Hilo. Now I understand why. The premier hotel in Hilo is just about a three-star establishment.

The Grand Naniloa is situated directly on the coast, and we reserved a room with a balcony. The view is breathtaking, and the balcony enables us to keep the sliding door open for the majority of the day. I strongly recommend investing a bit more to secure a room with an ocean view and a balcony. While other sections of the hotel offer ocean views, the floor-to-ceiling windows do not open, preventing guests from enjoying the refreshing ocean breeze. The hotel staff are amiable and are undoubtedly one of the establishment's assets. I assigned the hotel a relatively low rating for several reasons: The hotel is quite dated, with some areas poorly maintained. The hotel is adjacent to two deserted and derelict old hotels inhabited by squatters, making it unsafe to wander around at night. One can observe burn marks and boarded-up windows on these decrepit structures. The complimentary internet service is extremely slow. The walls are very thin, which means you can hear your neighbors. The resort fee is disproportionately high considering the modest additional amenities provided by the hotel, such as the small swimming pool. It appears that many of the tourists we encountered in Hilo's popular spots had traveled from other parts of the island. I was unaware that people generally do not stay in Hilo. Now I understand why. The premier hotel in Hilo is just about a three-star establishment.

6

Stacia

1 ene 2025

·

Se alojó 11 noches

Small rooms! Had to sit in the edge of the bed to see the ocean. Dated and tired. Staff was nice. Blackold in AC vent.

Small rooms! Had to sit in the edge of the bed to see the ocean. Dated and tired. Staff was nice. Blackold in AC vent.

8

Mark

11 ago 2025

·

Se alojó 1 noche

Staff were friendly and helpful. Run down rooms, not properly maintained, though renovated a few years back. Given ground floor room, no privacy if drapes are open.

Staff were friendly and helpful. Run down rooms, not properly maintained, though renovated a few years back. Given ground floor room, no privacy if drapes are open.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

Muchos huéspedes destacan al personal amable y servicial en la recepción y el valet parking, pero las largas colas para el check-in, los errores en el tipo de habitación y la falta de seguimiento constante son quejas recurrentes.

Reseñas de huéspedes relacionadas

2

Karen

6 abr 2025

·

Se alojó 1 noche

We paid for oceanfront and instead we got pool front with all of the screaming kids. The front desk clerk said that’s just what it is at this hotel.

We paid for oceanfront and instead we got pool front with all of the screaming kids. The front desk clerk said that’s just what it is at this hotel.

10

Raymond

19 ago 2025

·

Se alojó 4 noches

Super friendly staff. Always willing to assist us in any way. From Carlos making our check-in smooth to the Bar staff notably Nicole and Jay. I don't have the support staffs names but they were on top of making sure our needs were met!!! Kudos to the Valet team as well. Worth every $ we tipped them. Always smiling and lots of good energy.

Super friendly staff. Always willing to assist us in any way. From Carlos making our check-in smooth to the Bar staff notably Nicole and Jay. I don't have the support staffs names but they were on top of making sure our needs were met!!! Kudos to the Valet team as well. Worth every $ we tipped them. Always smiling and lots of good energy.

2

Scott

17 ago 2025

·

Se alojó 1 noche

Waited 45 minutes to check in... Then was told the room I had booked was not available. Even though I had heard her try and upsell every person before me. The manager came out reluctantly and after about 20 minutes we got the room we had paid for. The staffing the restaurant and bar were great but the food... Not so much. Definitely stay somewhere else!

Waited 45 minutes to check in... Then was told the room I had booked was not available. Even though I had heard her try and upsell every person before me. The manager came out reluctantly and after about 20 minutes we got the room we had paid for. The staffing the restaurant and bar were great but the food... Not so much. Definitely stay somewhere else!

10

Luz

27 jun 2024

·

Se alojó 4 noches

The staff was professional and helpful. The lobby provided free fruit flavored water and hot tea and coffee, which was great! First time guests should be told during check in that reservation for room cleaning must be made in advance. My group had a good time at this hotel.

The staff was professional and helpful. The lobby provided free fruit flavored water and hot tea and coffee, which was great! First time guests should be told during check in that reservation for room cleaning must be made in advance. My group had a good time at this hotel.

2

yunjee

30 ago 2025

·

Se alojó 1 noche

We arrived at the hotel at 3:30pm to check in and the room was not ready. Front desk staff said they will text me when the room is ready. I waited until 4:10.( check in time is 4:00pm). No one texted to tell me the room is ready. I went back to the front desk and found out that they had available rooms. The front desk staff was rude especially with his tone of voice. Makes me feel not respected. The facility was so old and not updated. Cleaning carts are transported in a guest elevator which was very uncomfortable. I feel like this is inn/motel level not the Hilton Hotel with over $300 per night. I was very disappointed. I don’t think I will recommend this hotel to anyone visiting in Hilo. I would rather pay less and stay at the inn/motel.

We arrived at the hotel at 3:30pm to check in and the room was not ready. Front desk staff said they will text me when the room is ready. I waited until 4:10.( check in time is 4:00pm). No one texted to tell me the room is ready. I went back to the front desk and found out that they had available rooms. The front desk staff was rude especially with his tone of voice. Makes me feel not respected. The facility was so old and not updated. Cleaning carts are transported in a guest elevator which was very uncomfortable. I feel like this is inn/motel level not the Hilton Hotel with over $300 per night. I was very disappointed. I don’t think I will recommend this hotel to anyone visiting in Hilo. I would rather pay less and stay at the inn/motel.

2

Leayne

25 may 2025

·

Se alojó 1 noche

Extremely unhappy however when you visit Hilo you don’t have much choice of where to stay. Waited over an hour to get my room. Was told that the room was ready but had to have a final check, which took over an hour. Very frustrating to see other guests just get their rooms and some staff were extremely un-empathetic and rude.

Extremely unhappy however when you visit Hilo you don’t have much choice of where to stay. Waited over an hour to get my room. Was told that the room was ready but had to have a final check, which took over an hour. Very frustrating to see other guests just get their rooms and some staff were extremely un-empathetic and rude.

10

Biswajit

22 jun 2025

·

Se alojó 1 noche

We have been having great experiences in Hawaii at every place we have stayed so far. But I have to mention something special about this property. We stayed here only for one night -but every bit of it was worth it. The staff at the reception desk on 20 th evening - her name is Ipo - was just amazing! We just mentioned that our younger one’s birthday is on 21 st and we wanted to know if there was an option of getting a cake somewhere. Not only she arranged a cake as a courtesy , she got beautiful garland and a cute birthday card signed by the staffs for our little one and had everything ready to be picked up at the front desk at 11 at night! We travel all around the world - this was so special ! We never experienced this kind of hospitality anywhere before ! They didn’t have to do any of it - we would still love the property - its location right on the water - beautiful view from the balcony - the excellent service by the staffs at the restaurant! We couldn’t ask for anything more ! It will be nice to come back again ! Thank you Ipo and thank you all the staffs !

We have been having great experiences in Hawaii at every place we have stayed so far. But I have to mention something special about this property. We stayed here only for one night -but every bit of it was worth it. The staff at the reception desk on 20 th evening - her name is Ipo - was just amazing! We just mentioned that our younger one’s birthday is on 21 st and we wanted to know if there was an option of getting a cake somewhere. Not only she arranged a cake as a courtesy , she got beautiful garland and a cute birthday card signed by the staffs for our little one and had everything ready to be picked up at the front desk at 11 at night! We travel all around the world - this was so special ! We never experienced this kind of hospitality anywhere before ! They didn’t have to do any of it - we would still love the property - its location right on the water - beautiful view from the balcony - the excellent service by the staffs at the restaurant! We couldn’t ask for anything more ! It will be nice to come back again ! Thank you Ipo and thank you all the staffs !

10

Kim

13 nov 2025

·

Se alojó 1 noche

Check in was seamless, representatives were kind, friendly and informative. Valet/concierge were prompt. Service and food at the restaurant was amazing.

Check in was seamless, representatives were kind, friendly and informative. Valet/concierge were prompt. Service and food at the restaurant was amazing.

6

Xiaoyue

2 jul 2025

·

Se alojó 2 noches

The service was too poor and not friendly.

The service was too poor and not friendly.

8

Phyllis

9 dic 2025

·

Se alojó 4 noches

Everything was great except the slow/broken elevators. I was often standing waiting for 4-5 minutes. I actually timed it a few times. The service was great from the front desk and housekeeping to the valet staff. The food was above average and I was thrilled to see local ingredients used frequently.

Everything was great except the slow/broken elevators. I was often standing waiting for 4-5 minutes. I actually timed it a few times. The service was great from the front desk and housekeeping to the valet staff. The food was above average and I was thrilled to see local ingredients used frequently.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Ubicación

La pintoresca ubicación frente al mar, cerca del aeropuerto, los parques y los lugares de interés de Hilo, es un gran atractivo. Varias reseñas señalan propiedades vecinas deterioradas y que caminar cerca por la noche puede resultar incómodo.

Reseñas de huéspedes relacionadas

10

Pi-shia Charlotte

13 ene 2025

·

Se alojó 1 noche

The hotel sits right next to the ocean with breathtaking views. We loved it!

The hotel sits right next to the ocean with breathtaking views. We loved it!

6

kurt

15 feb 2025

·

Se alojó 1 noche

Pretty area but be aware that the homeless are plentiful around condemned apartments next door. We didn't get to check in till 4:50pm because room was delayed being cleaned. Coffee service doesn't start till 6:30 which is later than most hotels we stay at.

Pretty area but be aware that the homeless are plentiful around condemned apartments next door. We didn't get to check in till 4:50pm because room was delayed being cleaned. Coffee service doesn't start till 6:30 which is later than most hotels we stay at.

8

Jennifer

29 abr 2024

·

Se alojó 3 noches

Nice hotel in a run down area. Banyan drive used to be nice. There are at least two abandoned hotels next door. There are A LOT of homeless in Hilo now (just like Oahu where I live). The hotel was renovated but still had some minor cosmetic issues- curtains, etc. Beautiful view, could see the cruise ships. We absolutely loved the new lounge area. Nice drink and pupu selections. We were given two drink tickets per night to use at the lounge with live music and a dancer. Valet parking only was annoying. The area surrounding the hotel is industrial. There are nice parks within walking distance, however. One hour away from Volcanoes. Cutesy coffee shops and decent grocery stores nearby. The room upstairs had ppl smoking. I had to call the front desk and they took care of it. ALL hotels in Hawaii are non-smoking. We really enjoyed our stay here. 4 stars because the pool is right by the restaurant and smoking guests upstairs

Nice hotel in a run down area. Banyan drive used to be nice. There are at least two abandoned hotels next door. There are A LOT of homeless in Hilo now (just like Oahu where I live). The hotel was renovated but still had some minor cosmetic issues- curtains, etc. Beautiful view, could see the cruise ships. We absolutely loved the new lounge area. Nice drink and pupu selections. We were given two drink tickets per night to use at the lounge with live music and a dancer. Valet parking only was annoying. The area surrounding the hotel is industrial. There are nice parks within walking distance, however. One hour away from Volcanoes. Cutesy coffee shops and decent grocery stores nearby. The room upstairs had ppl smoking. I had to call the front desk and they took care of it. ALL hotels in Hawaii are non-smoking. We really enjoyed our stay here. 4 stars because the pool is right by the restaurant and smoking guests upstairs

10

Sapan

30 ago 2024

·

Se alojó 1 noche

Property has a great location in Hilo with a nice view.

Property has a great location in Hilo with a nice view.

8

Jessy

16 jul 2025

·

Se alojó 1 noche

Close to the airport and along the shoreline

Close to the airport and along the shoreline

6

Heidi

15 ago 2025

·

Se alojó 3 noches

The room I stayed in was clean but in need of some updates and repairs. The noise in the room from the hotel water pipes all day and all night was terrible. It never stopped and I had a hard time sleeping through the night with all of the constant loud pipe noises. All of the hotel staff was friendly and helpful. The outdoor area by the pool was relaxing and beautiful. Right next door is an abandoned motel that is in really bad shape and an eyesore to see from the hotel windows. Feels unsafe at night on the street right outside the hotel. No general parking, only valet, which added to the cost of staying there.

The room I stayed in was clean but in need of some updates and repairs. The noise in the room from the hotel water pipes all day and all night was terrible. It never stopped and I had a hard time sleeping through the night with all of the constant loud pipe noises. All of the hotel staff was friendly and helpful. The outdoor area by the pool was relaxing and beautiful. Right next door is an abandoned motel that is in really bad shape and an eyesore to see from the hotel windows. Feels unsafe at night on the street right outside the hotel. No general parking, only valet, which added to the cost of staying there.

8

Christopher

4 ago 2025

·

Se alojó 4 noches

Excellent location, beautifull scenery

Excellent location, beautifull scenery

10

Valerie

12 jun 2025

·

Se alojó 5 noches

We enjoyed our stay. The hotel was beautifully located and comfortable. It was close to many local spots that are must see. Staff were all so friendly and helpful. We will definitely return.

We enjoyed our stay. The hotel was beautifully located and comfortable. It was close to many local spots that are must see. Staff were all so friendly and helpful. We will definitely return.

8

Kirsten

21 jul 2024

·

Se alojó 3 noches

The actual property was nice and we felt safe within the property. However, the surrounding area was dirty and rundown. You couldn’t really walk around.

The actual property was nice and we felt safe within the property. However, the surrounding area was dirty and rundown. You couldn’t really walk around.

10

Alyssa

23 sept 2025

·

Se alojó 2 noches

Great place in a lovely location.

Great place in a lovely location.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

La restauración y el bar en el lugar reciben elogios por su calidad y entretenimiento en vivo, pero otros citan menús limitados, precios altos y un servicio ocasionalmente lento; el desayuno no está incluido y los vales para bebidas son comunes.

Reseñas de huéspedes relacionadas

8

Marissa

7 abr 2025

·

Se alojó 5 noches

We recently returned to the Grand Naniloa Hotel in 2025 after a wonderful stay in 2018. While the property still has its charms, it’s clear it’s seen better days. Extensive renovations are underway, and management provided disclosures and acknowledgment letters in our room, but other reviews are correct: much of the art is missing, and the property needs more care. Highlights The hospitality was excellent. Front desk staff, valet, and restaurant teams were warm and professional. The on-site restaurant remains a standout, offering exceptional dining. The grounds are beautiful, with Wi-Fi extending to seating areas by the water. I loved working from the cabanas while spotting sea turtles in the shallows—a magical experience. Kayak rentals are available, though we didn’t use them this time. The gym is well-equipped, including a Peloton bike with foot cages. Practical Notes Be prepared for a $100/night deposit charged upfront. This covers the $39/night resort fee and $25/night valet parking you'll pay (street parking is possible but inconvenient). Local kids often enjoy the pool and dock areas, which created special moments for our son but might not suit everyone. Despite its current challenges, the hotel’s location and hospitality make it worth another visit—though we’ll wait until renovations are complete to fully enjoy its potential.

We recently returned to the Grand Naniloa Hotel in 2025 after a wonderful stay in 2018. While the property still has its charms, it’s clear it’s seen better days. Extensive renovations are underway, and management provided disclosures and acknowledgment letters in our room, but other reviews are correct: much of the art is missing, and the property needs more care. Highlights The hospitality was excellent. Front desk staff, valet, and restaurant teams were warm and professional. The on-site restaurant remains a standout, offering exceptional dining. The grounds are beautiful, with Wi-Fi extending to seating areas by the water. I loved working from the cabanas while spotting sea turtles in the shallows—a magical experience. Kayak rentals are available, though we didn’t use them this time. The gym is well-equipped, including a Peloton bike with foot cages. Practical Notes Be prepared for a $100/night deposit charged upfront. This covers the $39/night resort fee and $25/night valet parking you'll pay (street parking is possible but inconvenient). Local kids often enjoy the pool and dock areas, which created special moments for our son but might not suit everyone. Despite its current challenges, the hotel’s location and hospitality make it worth another visit—though we’ll wait until renovations are complete to fully enjoy its potential.

8

Arlene

25 mar 2025

·

Se alojó 2 noches

We enjoyed our stay but a lot of mixed communication between emails, website, staff members in regards to amenities. Bar staff and food were excellent though!

We enjoyed our stay but a lot of mixed communication between emails, website, staff members in regards to amenities. Bar staff and food were excellent though!

8

Timothy

18 ene 2025

·

Se alojó 2 noches

Like the “bonus” items they provided - 2 bottles of water, cocktail vouchers and a free round of 9 hole golf across the street. The entire hotel is white. Outside, hallways and rooms. Could use some color. Had a restaurant change show up on our bill for the morning we left - we never ate at their restaurant and it was north of $140. We are in the dispute stage right now. It hit our credit card after the hotel bill was presented to us and was not on the printout or we would have had a face-to-face to get this resolved.

Like the “bonus” items they provided - 2 bottles of water, cocktail vouchers and a free round of 9 hole golf across the street. The entire hotel is white. Outside, hallways and rooms. Could use some color. Had a restaurant change show up on our bill for the morning we left - we never ate at their restaurant and it was north of $140. We are in the dispute stage right now. It hit our credit card after the hotel bill was presented to us and was not on the printout or we would have had a face-to-face to get this resolved.

10

Douglas

10 feb 2025

·

Se alojó 2 noches

Parking charges are excessive.Long wait times for a table at breakfast times, need more staff.

Parking charges are excessive.Long wait times for a table at breakfast times, need more staff.

10

George

3 jul 2025

·

Overall, this was a fantastic experience for my wife and kids. Good food, drinks and very friendly staff. Suggestion: many hallways and elevators need a fresh coat of white paint. Looked dirty, when the walls were probably cleanish.

Overall, this was a fantastic experience for my wife and kids. Good food, drinks and very friendly staff. Suggestion: many hallways and elevators need a fresh coat of white paint. Looked dirty, when the walls were probably cleanish.

6

Thomas

24 ene 2025

·

Se alojó 2 noches

Mandatory $25 valet charge on top of resort fee is predatory. There is free parking at other nearby resorts. Breakfast choices and service was weak. Not terrible but better options available, I my opinion.

Mandatory $25 valet charge on top of resort fee is predatory. There is free parking at other nearby resorts. Breakfast choices and service was weak. Not terrible but better options available, I my opinion.

10

Kim

13 nov 2025

·

Se alojó 1 noche

Check in was seamless, representatives were kind, friendly and informative. Valet/concierge were prompt. Service and food at the restaurant was amazing.

Check in was seamless, representatives were kind, friendly and informative. Valet/concierge were prompt. Service and food at the restaurant was amazing.

10

Susan

21 feb 2024

·

Se alojó 3 noches

Overall we loved this property. Our ocean front room with lanai was perfect for whale watching. Staff were very friendly. My one negative is the lack of eating options. Hula Hula, the only on property restaurant, has a very limited menu and (even by Hawaiian standards) is on the high side. $32 for a double Pattie burger and fries.

Overall we loved this property. Our ocean front room with lanai was perfect for whale watching. Staff were very friendly. My one negative is the lack of eating options. Hula Hula, the only on property restaurant, has a very limited menu and (even by Hawaiian standards) is on the high side. $32 for a double Pattie burger and fries.

10

Muneyuki

11 may 2025

·

Se alojó 1 noche

It was close to Hilo Airport, the ocean was beautiful, the restaurant was nice, and the cookies were delicious.

It was close to Hilo Airport, the ocean was beautiful, the restaurant was nice, and the cookies were delicious.

8

Phyllis

9 dic 2025

·

Se alojó 4 noches

Everything was great except the slow/broken elevators. I was often standing waiting for 4-5 minutes. I actually timed it a few times. The service was great from the front desk and housekeeping to the valet staff. The food was above average and I was thrilled to see local ingredients used frequently.

Everything was great except the slow/broken elevators. I was often standing waiting for 4-5 minutes. I actually timed it a few times. The service was great from the front desk and housekeeping to the valet staff. The food was above average and I was thrilled to see local ingredients used frequently.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

10

BELINDA

2 oct 2025

·

Se alojó 1 noche

La cama muy muy co.oda, ubicación inigualable y hay un bar q te sirve hasta las 12:00, algo poco común en Big Island.

La cama muy muy co.oda, ubicación inigualable y hay un bar q te sirve hasta las 12:00, algo poco común en Big Island.

8

Kang

23 abr 2024

·

Se alojó 1 noche

Convenient

Convenient

6

Veronica

28 ene 2024

·

Se alojó 3 noches

Excelente vista de la habitación, no realizan limpieza de la habitación hasta el check out, deteriorado, te retienen 300 dlls en garantía

Excelente vista de la habitación, no realizan limpieza de la habitación hasta el check out, deteriorado, te retienen 300 dlls en garantía

10

Enrique Martinez

3 feb 2023

·

Se alojó 1 noche

Que no hablan español.

Que no hablan español.

8

Olga

17 dic 2021

·

Se alojó 2 noches

El personal muy amable, cuando dijimos que ibamos por nuestra luna de miel nos regalaron una caja de chocolates. Todo estuvo muy bien con el hotel, estuvimos pocos días y no nos hicieron limpieza ningún día, así que es algo a tomar en cuenta.

El personal muy amable, cuando dijimos que ibamos por nuestra luna de miel nos regalaron una caja de chocolates. Todo estuvo muy bien con el hotel, estuvimos pocos días y no nos hicieron limpieza ningún día, así que es algo a tomar en cuenta.

Política del establecimiento

Instrucciones para la entrada

Todo lo que necesitas saber para hacer el check-in sin problemas.

Entrada

Salida

De 16:00 a 23:59

Antes de la(s) 11:00

Interesante

Políticas e información adicionales sobre esta propiedad.

Extras opcionales

Servicios adicionales de pago que puedes solicitar.

¿Tienes una pregunta?

Las respuestas instantáneas de IA se basan en la información del hotel.

Precios para las próximas fechas

septiembre 2026

DO	LU	MA	MI	JU	VI	SA
		1	2	3	4	5
6	7	8	9 $253	10 $250	11 $247	12 $242
13 $236	14 $239	15 $236	16 $236	17 $239	18 $238	19 $204
20 $237	21 $237	22 $238	23 $243	24 $235	25 $235	26 $236
27 $234	28 $235	29 $236	30 $236

octubre 2026

Más barato

Más caro

Precio medio por noche de las ofertas, con impuestos y tarifas.

Precios en USD para 2 huéspedes, actualizados a diario.

2026-09-09: 253.30572182461546USD
2026-09-10: 249.7414232030029USD
2026-09-11: 247.24211067349242USD
2026-09-12: 242.2372159755249USD
2026-09-13: 236.23132812915037USD
2026-09-14: 239.4743832390747USD
2026-09-15: 235.85005238052366USD
2026-09-16: 236.23132812915037USD
2026-09-17: 239.28879837405395USD
2026-09-18: 238.02465800006104USD
2026-09-19: 203.70944988128662USD
2026-09-20: 236.5749150000305USD
2026-09-21: 236.5749150000305USD
2026-09-22: 238.02465800006104USD
2026-09-23: 243.30364070999144USD
2026-09-24: 235.28397325161743USD
2026-09-25: 235.28397325161743USD
2026-09-26: 235.85005238052366USD
2026-09-27: 234.29276642349242USD
2026-09-28: 235.28397325161743USD
2026-09-29: 236.28517953222655USD
2026-09-30: 236.28517953222655USD
2026-10-01: 235.85005238052366USD
2026-10-02: 237.29640302633666USD
2026-10-03: 236.5749150000305USD
2026-10-04: 236.5749150000305USD
2026-10-05: 235.85005238052366USD
2026-10-06: 230.0511159024353USD
2026-10-07: 236.28517953222655USD
2026-10-08: 238.02465800006104USD
2026-10-09: 239.28879837405395USD
2026-10-10: 237.29640302633666USD
2026-10-11: 236.28517953222655USD
2026-10-12: 236.28517953222655USD
2026-10-13: 238.02465800006104USD
2026-10-14: 235.85005238052366USD
2026-10-15: 236.28517953222655USD
2026-10-16: 236.28517953222655USD
2026-10-17: 235.85005238052366USD
2026-10-18: 236.28517953222655USD
2026-10-19: 238.02465800006104USD
2026-10-20: 238.02465800006104USD
2026-10-21: 236.28517953222655USD
2026-10-22: 236.28517953222655USD
2026-10-23: 236.28517953222655USD
2026-10-24: 236.28517953222655USD
2026-10-25: 225.27189268450928USD
2026-10-26: 223.26946236227417USD
2026-10-27: 225.27189268450928USD
2026-10-28: 223.26946236227417USD
2026-10-29: 230.0511159024353USD
2026-10-30: 226.42678504388428USD
2026-10-31: 205.96858017999267USD
2026-11-01: 226.26308175161742USD
2026-11-02: 224.2706686428833USD
2026-11-03: 226.26308175161742USD
2026-11-04: 227.27430524572753USD
2026-11-05: 223.26946236227417USD
2026-11-06: 221.27706701455688USD
2026-11-07: 232.15620490203858USD
2026-11-08: 224.2521794243469USD
2026-11-09: 229.27671780694578USD

El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.

El check in debe realizarlo alguien que tenga al menos 21 años.

Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
El nombre de la tarjeta de crédito utilizada a la llegada para pagar gastos adicionales debe corresponderse con el nombre principal que figura en la reserva de la habitación.
Número de identificación fiscal: W 50540186.01.
Este alojamiento acepta tarjetas de crédito, tarjetas de débito y efectivo.
Transacciones sin efectivo disponibles
El alojamiento cuenta con extintor.
Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
El alojamiento afirma que sigue las medidas de limpieza y desinfección de CleanStay (Hilton).

Piscina disponible de 08:00 a 22:00.
Se ofrece alojamiento gratuito a un máximo de 2 menores de hasta 17 años, siempre que ocupen la misma habitación que sus padres o tutores, utilizando las camas existentes.
Hay habitaciones comunicadas o contiguas, sujetas a disponibilidad. Es posible solicitarlas directamente al alojamiento, a través de los datos de contacto que figuran en la confirmación de reserva.
Es posible pagar todas las transacciones sin dinero en efectivo y los huéspedes pueden entrar en las habitaciones mediante un dispositivo móvil.
Es posible realizar el registro de salida sin contacto personal.
Este alojamiento acepta huéspedes de cualquier orientación sexual e identidad de género (LGTBQ+ friendly).

Aparcamiento: 14 USD por noche
Aparcamiento de vehículos grandes con asistencia: 39 USD por noche (entrada y salida libre).
El registro de entrada temprana tiene un coste adicional (servicio sujeto a disponibilidad).
El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)

La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.