Extended Stay America Select Suites - Orlando - Maitland - 1760 Pembrook Dr

Smells moldy, needs new carpeting all over in the elevator was broke for the first night. Didn't have any amenities have any amenities and what else

Noisey, busy, smelly from cooking. Must rent dishes and pans.

Be aware of your surroundings with this place. There are loads of trash in the stairwell. People follow you to your room. Check out is at 11am but front desk will knock on your door at 9:30 in the morning. When you extend your stay for the night you will have to pay additional charges for early check in and for new towels and internet. If you have other options go with that.

The air conditioner never works accordingly the internet is intermittent and the tv only allows you to watch basic channels with no streaming options.

Stove didn't work Sink didn't properly drain Lights in bathroom stopped working Overall hotel was not clean And didn't stay longer due to stove not working and not equipped with pots pans utensils that typically rooms that have stoves and fridges would have Very disappointed with the hotel and condition of the hotel Elevator was out of service everyday had to use stairwell which was very dirty Staff was very nice and attentive

This hotel goes down in history as the world worst hotel in history. I want to start with it being nasty and everything that’s supposed to be accommodated either doesn’t work or a fee is associated. The staff are rude and sleep on the job. Not to mention it smells like poop or mold. There are constant noise complaints and I got followed twice by strangers almost to my room and I told the guy at the front desk, he asked me what do you want me to do. Excuse me? I have been basically living here for two months because it’s affordable however it’s not safe, it’s not clean, you can’t get help after 10pm, WiFi isn’t included, if you stay less then 7days you will not get clean towels or bedding, you will get chased by dogs though, said no smoking on the premises but right outside the lobby it’s covered in cigarette buds. You can no longer book for one night, you have to book for two. The cherry on top is the last time I gave an honest review the staff harassed me and my partner about it and said if you don’t like it you can leave. This place is crappy but so are the ghetto people who can afford to stay here.

The only thing about this stay that was good was the air conditioning. Room was filthy, only 2 towels for 4 people if you want more you need to bring dirty ones o the desk to receive new ones for a cost. Nothing in the kitchenette you had a fee if you want to cook. Cockroaches

I stayed on the 2nd floor in a handicap room and the elevator goes up to the 2nd floor but doesn’t go down so I had to take the stairs to get downstairs everytime smh…also I extended my stay only cuz I am here due to doctors appointments and I was charged a early check in fee that I wasn’t aware of at all beforehand and I had already been here I’m not too happy about that and will not be staying at the establishment anymore due to having to pay added costs and not being able to use the elevator and there isn’t even a sign of warning at all the staff is very rude

Easy parking

The room was in poor condition. Rug very dirty, old appliances, the bathroom not great. Overall for the money, and if you’re going just for business, it will do. The rate was much cheaper than other hotels in area. As basic as you can get.

Walls were damaged. I found a live roach by the fridge and a dead roach in the bathroom. The girl at check in was great.

I explained to Kenny the "manager" that the conditions of this hotel are shocking. I knew it was an extended stay and the rates are lower, i needed 1-2 nights for an event i was in town for and didn't want to break the bank. I have stayed at other extended stays and they were updated, clean and nice overall! This place had roaches, the carpet had mold on it, the room reeked of mold and there were DV fights happening in the parking lot. The elevator only worked going up, but that was whatever. I was only staying 1 night originally and had to change it to a 2 night stay & switched rooms thinking maybe another room would be better. NOPE! It smelled even worse (which i found crazy considering how bad the 1st room reeked of mold). The stench of the 2nd room was so unbearable i asked if my original room was still available. When i told the staff i wasn't happy with my stay because it was just gross. I might as well have slept in my car. They said they'd have Kenny the "manager" call me, when i didnt receive a call i decided to follow up myself. Kenny lied to me on the phone saying he wasn't aware the place had roaches and mold. That is a bold faced LIE. There are roachess crawling on the wall as you walk the hallways, and the mold smell was in at least 2 rooms so as amanager you're telling me you have NO CLUE the hotel you're responsibile for has roaches AND mold?? He said if i emailed him the video of the mold in my room he would do something. I emailed days ago...crickets.

Room was not well maintained or clean. It was musty smelling and damp. Will not be returning.

Decent room. But filthy property. Absolutely filthy. Neglected landscape. Cigarette butts everywhere. Sorely needs power washing on all surfaces outside. Even dirty sticky exterior door handles. Clean this place up. Take some pride in it! Otherwise decent room.

It has been the worst experience in our life. We were staying there december 26 until december 30...7 people and my nephew...she is 15 years old. First at all the hotel smelled terrible...the elevator , the lobby and hallway smelled like garbage and marihuana. The carpet in our room was very dirty, had a lot of spots and chewing gum. We also saw coackroaches!!!! It was very traumatizing because you can see people drugged, drunk and passed out on the lobby and the hallway. The last night a couple across the hallway was fighting. A man was hitting a woman in the hallway and we even found broken glasses the next morning on the carpet's hallway from the fight probably. We saw through the eyehole the woman on the floor screaming OMG! OMG! after he hit her. The phones from the rooms are disconnected so you can't call them to the reception, but we called reception from our cellphones to report the incident and didn't bother calling 911. We also saw the police come to the hotel the day before. But we didn't know why. Don't go there. You and your's family life could be in danger in that place.

Property has roaches room wasn’t clean had a bad odor

Worst hotel experience. Office was closed so had to call and get after hours help just after 11pm. While waiting someone was being arrested in the parking lot. Key didn't work so had to calls after hours line again. Room was disgusting and no towels. Didn't want to call after hours again so thought I would go get some in the morning, The room was absolutely filthy. There were cockroaches sure, but the worst was a pair of underwear on the light bulb in the bedside lamp. In the morning the desk didn't open until 10am strangely so we didn't get towels and decided to leave and not return for another night.

The appliances were dirty and someone’s food was still in the fridge. We were constantly killing bugs.

The first thing we smelled was pot in the elevator and it was filthy. Then our hallway smelled like pee. When we got into our room it was so nasty. The furniture was old and dilapidated. The refrigerator was all rusty and the counters were falling apart. There were no plugs next to our beds and the only plugs we had were in the kitchen and bathroom. The bathtub was nasty, too. I looked around and saw cockroaches and that did it for me! We ran out of there as fast as we could. I can't sleep where bugs live.

The only thing about this stay that was good was the air conditioning. Room was filthy, only 2 towels for 4 people if you want more you need to bring dirty ones o the desk to receive new ones for a cost. Nothing in the kitchenette you had a fee if you want to cook. Cockroaches

Hallways smelled like cigarettes and wet dog. Room wasn't anything like the photos posted. Remote didn't work to the television. I don't recommend this place at all.

Don’t waste your money. Booked a King size bed, they put us in a queen. Sheets looked as if someone already slept in them, bed was hard as brick. Doesn’t matter if you want a nonsmoking room, the entire hotel smells like smoke. Asked to switch rooms for the king, staff seemed annoyed. Not a good area.

Extended stay América should renovate those horrible rooms

Place was ok, bed was bad

The air conditioner never works accordingly the internet is intermittent and the tv only allows you to watch basic channels with no streaming options.

The rooms need updating. My room was clean, but in unsatisfactory condition with partially painted walls and ceiling from previous patch jobs. The room needs to be repainted. The bathroom exhaust fan cover was filthy, and the refrigerator was rusty. The facility needs to do better.

Stove didn't work Sink didn't properly drain Lights in bathroom stopped working Overall hotel was not clean And didn't stay longer due to stove not working and not equipped with pots pans utensils that typically rooms that have stoves and fridges would have Very disappointed with the hotel and condition of the hotel Elevator was out of service everyday had to use stairwell which was very dirty Staff was very nice and attentive

Hotel smelled throughout and things were sticky; breakfast is just coffee and muffins/granola bars, and they were out of coffee. Room fridge was very loud, making it difficult to sleep, bathroom faucet dripped all night, people loitering outside at night and in the morning appeared to be on something; pills spilled outside front door on the ground were on the afternoon of check-in were still there the next morning. Bed was comfortable and appeared clean; although room smelled, it appeared clean as well.

Shower curtain in 215 about to come out of the wall. Appliances rusted. Bed full of lumps - Just a worn out mattress. Able to see into the hall with the door closed. Carpet stained in many areas. The room smelled moldy. A/C was good.

The room was in poor condition. Rug very dirty, old appliances, the bathroom not great. Overall for the money, and if you’re going just for business, it will do. The rate was much cheaper than other hotels in area. As basic as you can get.

Never checked in. I arrived late at 2am because of a flight delay and was told I couldn’t check in that late and had to pay for another day. I had already prepaid for my night. I walked out and slept in the car. Not fair.

There was a front desk clerk(Janeen) that went above and beyond, I reserved through a third party and she manage to make the reservation go through. She definitely fulfilled her position, she's the epitome of customers service...a lot of people these days think they have to work for a customer service call center to give such care...thank you always Janeen!

Front desk Representative Noah was very helpful throughout may stay.

Been here for over a month. There is new management now and be aware of extra fees for booking through a 3rd party. The new manager is very rude and I wouldn’t advise anyone book at this current time. was gonna stay a couple more weeks but I don’t think I can tolerate this.

Be aware of your surroundings with this place. There are loads of trash in the stairwell. People follow you to your room. Check out is at 11am but front desk will knock on your door at 9:30 in the morning. When you extend your stay for the night you will have to pay additional charges for early check in and for new towels and internet. If you have other options go with that.

Affordable but at what cost? Had the most horrible experience. Management is mean and incompetent.

Yomari at the front desk provided excellent service. The property lacks some amenities but overall satisfactory

When we arrived at 4:00 pm to check in there was no one at the front desk but we heard them talking in the back room, despite knocking repeatedly on the desk we did not get a response we finally called the hotel in hopes of getting some help this finally got their attention and the gentleman (Max) explained that he had bad hearing and did not hear us. Well we finally got checked in and went to our suite only to find a room in poor condition with a very musty smell and the refrigerator being very dirty or rusty and also the dresser in poor condition with a drawer being not even in the dresser. We also found dirt in the transition between the room and the kitchen. The carpet is stained and needs replaced. The stove had mismatched knobs and upon looking I discovered the correct knob was (and probably still is) between the cabinet and the refrigerator. I had to pull the dresser away from the wall to access the outlet behind it and discovered a hanger with a couple of knives behind it. The mattress is worn and lumpy. This is about the worst hotel we have stayed in.

attempted to check in at approximately 8 pm and was told sorry we canceled you as we were overbooked. Clerk showed zero empathy, basically oops no room available. Since i was unable to check in I cant comment on the room, or lack thereof but i can say the vestibule leading to the front desk had a very strong smell of Marijuana

Staff was not available late night key did not work had to sleep in my car until someone finally came and reset my room key

Unsafe

Don’t waste your money. Booked a King size bed, they put us in a queen. Sheets looked as if someone already slept in them, bed was hard as brick. Doesn’t matter if you want a nonsmoking room, the entire hotel smells like smoke. Asked to switch rooms for the king, staff seemed annoyed. Not a good area.

It has been the worst experience in our life. We were staying there december 26 until december 30...7 people and my nephew...she is 15 years old. First at all the hotel smelled terrible...the elevator , the lobby and hallway smelled like garbage and marihuana. The carpet in our room was very dirty, had a lot of spots and chewing gum. We also saw coackroaches!!!! It was very traumatizing because you can see people drugged, drunk and passed out on the lobby and the hallway. The last night a couple across the hallway was fighting. A man was hitting a woman in the hallway and we even found broken glasses the next morning on the carpet's hallway from the fight probably. We saw through the eyehole the woman on the floor screaming OMG! OMG! after he hit her. The phones from the rooms are disconnected so you can't call them to the reception, but we called reception from our cellphones to report the incident and didn't bother calling 911. We also saw the police come to the hotel the day before. But we didn't know why. Don't go there. You and your's family life could be in danger in that place.

Be aware of your surroundings with this place. There are loads of trash in the stairwell. People follow you to your room. Check out is at 11am but front desk will knock on your door at 9:30 in the morning. When you extend your stay for the night you will have to pay additional charges for early check in and for new towels and internet. If you have other options go with that.

Close to everything

The first thing we smelled was pot in the elevator and it was filthy. Then our hallway smelled like pee. When we got into our room it was so nasty. The furniture was old and dilapidated. The refrigerator was all rusty and the counters were falling apart. There were no plugs next to our beds and the only plugs we had were in the kitchen and bathroom. The bathtub was nasty, too. I looked around and saw cockroaches and that did it for me! We ran out of there as fast as we could. I can't sleep where bugs live.

Hotel smelled throughout and things were sticky; breakfast is just coffee and muffins/granola bars, and they were out of coffee. Room fridge was very loud, making it difficult to sleep, bathroom faucet dripped all night, people loitering outside at night and in the morning appeared to be on something; pills spilled outside front door on the ground were on the afternoon of check-in were still there the next morning. Bed was comfortable and appeared clean; although room smelled, it appeared clean as well.

Someone chased me from the lobby and tried to get into my room…

Easy access to everything

It was hotel where people go to use drug, hallway smelled like smoke, and it didn't feel safe. Checked in and left right away. Kid at the front desk was nice tho.

Noisey, busy, smelly from cooking. Must rent dishes and pans.

The only king they had available with my prepaid reservation had been vacated that same day by a tenant that had been in the unit for nearly a year! The hallways and interior carpeting smelled of animal urine. The linens and tub had hairs in them. I ended up purchasing a cheap queen set from Ross to use over the bedding. There was no breakfast available as provided in the amenities description. There was no microwave in the unit and when they firnished one it was molded and appeared to have caught on fire. When asked for another room i was advised that unfortunately that was the cleanest room based upon the maid that cleaned the room. I will NEVER stay at this location EVER again and I have requested a full refund.

Stove didn't work Sink didn't properly drain Lights in bathroom stopped working Overall hotel was not clean And didn't stay longer due to stove not working and not equipped with pots pans utensils that typically rooms that have stoves and fridges would have Very disappointed with the hotel and condition of the hotel Elevator was out of service everyday had to use stairwell which was very dirty Staff was very nice and attentive

Hotel smelled throughout and things were sticky; breakfast is just coffee and muffins/granola bars, and they were out of coffee. Room fridge was very loud, making it difficult to sleep, bathroom faucet dripped all night, people loitering outside at night and in the morning appeared to be on something; pills spilled outside front door on the ground were on the afternoon of check-in were still there the next morning. Bed was comfortable and appeared clean; although room smelled, it appeared clean as well.

The only thing about this stay that was good was the air conditioning. Room was filthy, only 2 towels for 4 people if you want more you need to bring dirty ones o the desk to receive new ones for a cost. Nothing in the kitchenette you had a fee if you want to cook. Cockroaches