Residence Inn Mystic Groton

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Going to a show at Mohegan sun needed 2 rooms at a reasonable rate, and we got a nice room thank you

Where do I begin. We were in Building A, which was extremely difficult to find due to very poor lighting in the parking lot. Upon entering the building, it was immediately apparent how dirty it was. The bright green carpet throughout was heavily soiled, and the elevator carpet was dirty and ripped. Even the stairwells were unclean. This building should not be open to guests. The room itself was equally unacceptable. The carpets were stained, the sheets were stained, and the baseboards and walls were visibly dirty. The pull-out couch was horrific — I have never slept on anything so uncomfortable or unsanitary. The TV was also broke, no linens for the pull out couch. I contact front desk to ask for another room he told me they were sold out. I reached out to management to request a refund and they denied me because I booked through Expedia. I was very disappointed on how management. Handled the request. I will never stay at another Marriott hotel. Do not book this hotel!

The staff themselves were great, including the front desk and the ones managing the breakfast. Breakfast itself had some variety and a good selection of condiments. Though, it is a little cumbersome to have to walk to the other side of the room to get the hot water for the instant oatmeal. We appreciated the complimentary cookies and drinks in the lobby. Our main issue were with our rooms...I'm not sure if maybe it's because my communication said check-in was at 3 pm but perhaps it's 4 pm so we didn't get the best of rooms? But our rooms were cold and though there were 2 plug-in heaters, two of our children slept in the living room area and were cold at night. The lighting was poor in the living room area and over the desk in the bedroom. One of the trash cans wasn't lined and we found a couple of bugs in the pull-out couch bed.

Old facility. No working fireplace, mold stains on the shower curtain. Towels are also old...