Extended Stay America Suites - Hartford - Meriden

Stained sheets, missing appliances, broken microwave. I had to carry my stuff up and down the elevator because the carts were missing. When i spoke to the staff, they said that people probably brought it in their rooms. There were only 2 of them. They didnt care to help me find it or anything. I had to make 5 trips in and out of the elevator.

I don't know America Extended Stay at all. This was first experience. I wouldn't call this a hotel (which I expected and signed up for). It's intended for people visiting (working) in the area for a while. This would be a different crowd from travellers at a hotel. This was an initial surprise. With that, you do have a kitchen. But note that there aren't any items, utensils or pans stocked in the kitchen. Empty cupboards. So, it was basically useless. There is a frig. But clean and comfortable and parking are important and were definitely here. Thank you!

Big spider in bathtub. Room needs work , rundown. Relatively clean. No ice machine, front desk needed to photocopy my guests license,

Full breakfast advertised - there was coffee for an hour and a half or so! In one place they advertised grab and go breakfast - coffee and hot water does not equal even "grab and go". The parking lot was icy and not plowed out. There was a false eyelash on the carpet in the room. The furniture was worn and shabby. The bathroom and fridge doors both swung in the wrong direction. It was near nothing. Staff was unable to print out a receipt. Hallway carpets were dirty and the elevator smelled like marijuana. The kitchen was pointless since there was not even a glass or a coffee maker or a spoon! Not even a cup in the bathroom!

So, it's fine for the money--they take pets, there's parking, and there's a kitchen. Not much around except highways. Other guests are loud. The premises are dirty, and there's trash all around the grounds. Staff is pretty much absent, and there are no cleaners anyone can find. The "breakfast" consists of coffee and really sweet tiny muffins in plastic wrap. It would be good to have non-sweetened creamer.

Half the room lights were burnt out and the only employee was at the front desk. The room had serious damage to the walls and bathroom sink. The free breakfast was all on one tiny desk in the lobby and consisted of a granola bar, coffee and a muffin.

Comfortable, but old! Needs a face lift! Rust on refrigerator. No hot water in kitchen, no cold water at all in bathroom sink. Shower ok. One window was not shut properly and unlocked…on first floor corner room! Really nice pet area, but feces scattered throughout. Back door near room didn’t close. Could be an excellent hotel if updated.

Breakfast consist of grab and go. No coffee pot in the room. No hairdryer in the room. Staff was unfriendly when checking in. No ice machines on property. Only ice is from one ice cube tray in your own refrigerator. We were only staying overnight. Did not have time for making ice or getting food. Asked for directions to food and were told only about fast food locations.

Clean room, but there is nothing in the kitchen. You need to tell the front desk what you need. There wasn’t even a plastic drinking glass. It was late when I arrived and early when I left so i didn’t bother to stock the room. I’d stay there again but I’ll be better prepared.

Property was old and needed a fresh coat of paint. There were no glassware and dishes in the kitchenette. No disposable glasses or ice bucket, no ice machine and the vending machine was broken. Definitely needed an upgrade.

The staff was very nice/friendly, but the hotel was not at all like the picture online...it was pretty dilapidated and we could not stay due to bed bugs found. Also, the "free" breakfast was not as expected as it's only a grab'n'go type.....packaged snacky type food.

Bed bugs were found

Couldn’t stay room was dirty and had a smell.

Dirty abd nasty

It's an old building, the carpet in my room was filthy, it has an odd smell. The staff was friendly though.

Suppposed to stay 2 nights, checked out after 1 night. Holes in wall, shower curtain rail falling out of wall, microwave so old it looked unsafe to use, table so rickety i was afraid to lean on it, toilet leaking in middle of night and woke to large puddle in bathroom, carpet stained horribly in multiple spots, remote disgusting. Nothing looked like the advertising. Major renovatipn and updating needed. Will never stay in an Extended Stay America again.

Room had a bad smell. Floors were sticky. Bathroom was badly repaired and not totally clean.

Room was nasty and had dust everywhere, all over lamps and on walls. There was food splattered all over the kitchenette area. A hair clip was on the lamp next to the bed. An orange gooey residue was all over the ceiling. Visible dirt on the floor and after walking in the room barefoot, my feet were stained brown. Sink didn’t drain in the bathroom. Elevator had what appeared to be dog poop on the walls and smelled terrible. Carpets in the hallways visibly dirty. Slept on top of the sheets. Will definitely never stay here again. This place should be shut down.

This was the worst hotel experience our family has ever had. Check in was awful. From the second we walked in, the place smelled - the hallways, the elevator, the rooms all stunk. The bathroom was absolutely filthy. There was trash under our bed. When we checked out, there was a literal child (looked to be about 12-13 years old) "working" the front desk. The hotel claims to be smoke-free, but the entire building reeked of smoke. The front desk worker when we checked in acted like we were bothering her - it looked like she just woke up. She was rude and not helpful. I have never stayed in a hotel so filthy. Thank God we were only there for about 7 hours, or else we would have probably chosen to sleep in our car instead. The fact that they are charging almost $200/night for absolute filth is criminal.

Walked in and hit bombarded by the smell of weed cigarettes and some cheap air freshener that immediately set my son into an asthma attack. The hallway smelled like burnt fried chicken. The beds were too small said double beds but 2 people barely fit in them. It was filthy. The chair was stained there were hand prints on the backboard the floor was sticky the bathroom had mold in it and all the furniture was chipped and broken down. Absolutely disgusting hotel

It was a quick stop as we arrived after 8pm. Room had a fridge that was scratched on the outside. Heater was very noisy. A lot of damage to walls and doors that were loosely touched up.

The room smelt so much like bleach it was over powering and giving us headaches. Great to know they “cleaned it” the sink in bathroom would flood if turned on and only had hot water , the fridge was beyond gross on the outside inside smelt like bleach. The window curtains didn’t close all the way when asked the front crawl was handed two rubber bands and basically told that’s all they could do at that time.

Phone broken, no water when turn on cold, hot water took over 20 minutes to get warm - timed it, AC hard to control,

When I arriving there was no one at the desk. Waited 10 minutes, called and phone just rang and rang. I finally called ESA 800 number after 20 min! Finally someone arrived, no apology, I just seemed like an inconvenience. Lobby and elevator floors were in desperate need of cleaning. Get to the room….and it’s so run down. Lampshades had been drawn on, pillowcases still dirty, no outlets near bed to plug in chargers, half the lamps didn’t work, and whatever cleaning product that was used wasn’t properly wiped up so when we put a bag on the counter, it came away wet. We were tired and after a long drive and multiple softball games, we just chalked it up to a bad day and headed to bed. Sheets were clean and mattresses were fine. However. This hotel is not quiet. You hear everyone walking by and there was a group of men partying at the tables behind the hotel until after midnight.

The sconces didn't work. The bathroom was falling apart. The room was very dated.

I was shocked when we pulled in and there was a special parking spot just for the police, that should of told me something was off, we checked in and got to our room and neither of the key cards would work properly, the beds were not regular beds and everytime you moved they wobbled like sleeping on a cot, my husband has a bad back so this was horrible for him, the floors were so sticky I do not recommend this place at all!! strange people were lurking around outside, made me uncomfortable

Beds were not comfortable

The room was clean and quiet, but needed a major update and overhaul.

Fairly clean but floors need attention. The beds are definitely inferior quality and not comfortable.Only one upholstered chair for two guests.

This hotel is so outdated. The desk staff was nice, efficient and got us whatever we needed. The bed, kitchen and bathroom were clean, but the carpet in our room had stains and felt sticky under bare feet. The “comforter” on the bed is basically a sheet. The beds are loud and bouncy, if your partner moves around you hear and feel it. The wall paper in the bathroom is peeling off and the vinyl around the counter is also peeling off. The whole hotel smells like smoke, weed and ramen noodles. The “free breakfast” is a coffee station across from the check in counter with oatmeal packets, granola bars and muffins. There is no common area inside or outside to sit in, the “picnic area” is a rundown picnic table behind the hotel under a light post that looks like an employee smoking area. We came to town for the golf tournament not knowing where exactly to stay. Having been there now, we would not stay here again.

When I arriving there was no one at the desk. Waited 10 minutes, called and phone just rang and rang. I finally called ESA 800 number after 20 min! Finally someone arrived, no apology, I just seemed like an inconvenience. Lobby and elevator floors were in desperate need of cleaning. Get to the room….and it’s so run down. Lampshades had been drawn on, pillowcases still dirty, no outlets near bed to plug in chargers, half the lamps didn’t work, and whatever cleaning product that was used wasn’t properly wiped up so when we put a bag on the counter, it came away wet. We were tired and after a long drive and multiple softball games, we just chalked it up to a bad day and headed to bed. Sheets were clean and mattresses were fine. However. This hotel is not quiet. You hear everyone walking by and there was a group of men partying at the tables behind the hotel until after midnight.

Staff were helpful.

This was the worst hotel I’ve stayed at. It’s not safe at all and there was no one at the front desk during the night time.

I initially chose this Extended Stay America because the price was affordable and check-in was smooth. At first, the property appeared safe and suitable for a longer stay. Unfortunately, multiple service and access issues made the experience very difficult. The room had two televisions, neither of which worked. I reported this to the front desk twice and was told maintenance would address it, but no action was taken until I personally spoke with maintenance after several additional trips to the desk. Front desk coverage was inconsistent. On multiple occasions, the desk was unattended, requiring long waits and calls to customer service just to locate staff. The manager later stated her phone had died, which is concerning for an extended stay property. I requested and granted a late checkout for 12:00 PM. After leaving briefly to secure additional funds, I returned around 11:30 AM and was locked out of my room. I waited over 20 minutes at the unattended desk, attempted to use the courtesy phone with no response, and had no access to my room while my cat was locked inside. When the manager arrived, the interaction felt dismissive despite the situation. Additionally, the kitchen was not adequately equipped for an extended stay. There were no pots or pans, only one cup and one pot, which did not meet expectations. Due to budget constraints, I will be staying again, but this location did not meet expectations for service consistency, front desk availability, or amenities

Employee at the front desk required a “$50 deposit” on room that way already paid for days in advance…Employee stated that I had to pay with a card…could not use Apple Pay….or I could give him $50 cash which makes no sense and is shady. Area around the hotel isn’t a safe part of the city. The room was alright nothing fancy but serviceable. I had to return BACK to the check in desk after getting into the room because for some reason the tv remote did not have batteries. A lot of inconvenience for a place called Quality

Quiet and safe...staff is friendly and outstanding service

Thank you to all the staff very professional and nice

Staff was excellent!! Very nice cleaning staff and John the General Manager was extremely nice, helpful and understanding. As the General Manager, I hope John's property can be updated. He works hard and seems to be given minimal in terms of support and an upgrade to the property which can be hard to work with when it comes to accommodations for guests. Invest in an upgrade and I'm sure you'll get more guest to stay there, which in turn would be a great return on investment. It would boost moral and people will be happy about working there which would maintain loyalty with employees.

Staff was very welcoming, friendly, and helpful.

Rude staff, horribly kept property, jacked up The rates one day to the next. Will never be back

Smelled, dirty in common areas, people hanging around the property and front desk was usually not staffed

Good for it's price point. Highway close by. Lots of traffic noise. Construction next door, but I didn't hear it. If you're staying for more than a week and wanna cook, theres a dollar store close by. Get all your kitchen gadgets there.

I was shocked when we pulled in and there was a special parking spot just for the police, that should of told me something was off, we checked in and got to our room and neither of the key cards would work properly, the beds were not regular beds and everytime you moved they wobbled like sleeping on a cot, my husband has a bad back so this was horrible for him, the floors were so sticky I do not recommend this place at all!! strange people were lurking around outside, made me uncomfortable

Employee at the front desk required a “$50 deposit” on room that way already paid for days in advance…Employee stated that I had to pay with a card…could not use Apple Pay….or I could give him $50 cash which makes no sense and is shady. Area around the hotel isn’t a safe part of the city. The room was alright nothing fancy but serviceable. I had to return BACK to the check in desk after getting into the room because for some reason the tv remote did not have batteries. A lot of inconvenience for a place called Quality

Easy to find. Central to highway, restaurants

Full breakfast advertised - there was coffee for an hour and a half or so! In one place they advertised grab and go breakfast - coffee and hot water does not equal even "grab and go". The parking lot was icy and not plowed out. There was a false eyelash on the carpet in the room. The furniture was worn and shabby. The bathroom and fridge doors both swung in the wrong direction. It was near nothing. Staff was unable to print out a receipt. Hallway carpets were dirty and the elevator smelled like marijuana. The kitchen was pointless since there was not even a glass or a coffee maker or a spoon! Not even a cup in the bathroom!

So, it's fine for the money--they take pets, there's parking, and there's a kitchen. Not much around except highways. Other guests are loud. The premises are dirty, and there's trash all around the grounds. Staff is pretty much absent, and there are no cleaners anyone can find. The "breakfast" consists of coffee and really sweet tiny muffins in plastic wrap. It would be good to have non-sweetened creamer.

The location is very convenient because is close by the highway and there was convenience stores near, however, the hotel was outdated, beds underneath were all dusty with dog hair. I did brought me pet, but he doesn’t shed. No utensils on the kitchen and the room smells to humidity. In the bathroom, the fan hood didn’t work and the crossed ventilation between rooms allows the smells of cigarette into my room. Another bad impression, was as soon you enter to the lobby, there is a strong smell of cigarette, even though it says is prohibited to smoke. For the least bad feedback: check-in was easy and quick. Pet friendly, there are vending machines and a laundry and the hotel was situated on a quiet neighborhood. The hot water works and the towels and linen were very clean. Otherwise, there is room for improvement definitely.

We needed a place to sleep for a long move, but we didn’t stay here longer than necessary. While the price and location were great, the hotel left a lot to be desired. The lobby was very nice, but it’s all a facade. Hallways had litter and walls were thin. The room itself, while clean, needed a lot of work. The carpet was threadbare, fixes to the walls/ doors showed with patches of paint, the kitchen had very old cabinets and fridge. Everything seemed clean, but so old that you didn’t feel it was. It doesn’t seem like the mgmt of the hotel cares about anything in the rooms itself, just the front lobby. I would only stay here again if I was in a jam or trying to save money.

The bathroom vanity front fell off and was never replaced. The kitchen countertop formica countertop edge fell off and was not replaced either. General state of disrepair. Clean but in disrepair. Staff was friendly. Not located in a great area.

The grab and go breakfast is lame, limited and unsatisfying.

Floor in room was dirty. Hard mattress with soft pillows. Breakfast was muffins and coffee by the front door which was hard to manage with people coming in and out of front door. Would NOT recommend

There are few staff present and the breakfast was only coffee and a couple of cheap snack sized muffins not worth their sugar content. Most importantly the elevator was filthy and stunk, and hallways worn and outdated. My room was clean but outdated. Thanks clientele was about one half solid working crews with trucks, a quarter regular travelers and the rest long term stays who appeared very sketchy and unstable. I’m not coming back.

The place isn’t as described… yes it did have a small kitchen and the bed was clean. But the pain it’s peeling off the walls and dresser and the furniture had tears in cushions. The tub didn’t drain, and they only provide the bar soaps… no other essentials. The breakfast that is included was only watered down coffee and two packaged muffins. I was very disappointed as I was traveling with my toddler.

Breakfast was advertised but they only served coffee, with powdered creamer and only caffeinated tea. That is not breakfast! False advertising. We were upset. We also had to ask for a blanket! Staff was friendly, room fine. We will not return

It was a inexpensive room and we only needed it to sleep so it was fine. We wish we had known there was no breakfast

Full breakfast advertised - there was coffee for an hour and a half or so! In one place they advertised grab and go breakfast - coffee and hot water does not equal even "grab and go". The parking lot was icy and not plowed out. There was a false eyelash on the carpet in the room. The furniture was worn and shabby. The bathroom and fridge doors both swung in the wrong direction. It was near nothing. Staff was unable to print out a receipt. Hallway carpets were dirty and the elevator smelled like marijuana. The kitchen was pointless since there was not even a glass or a coffee maker or a spoon! Not even a cup in the bathroom!

Quiet, comfortable stay. "Breakfast included" was deceptive; grab and go muffins and granola bars are not breakfast.

So, it's fine for the money--they take pets, there's parking, and there's a kitchen. Not much around except highways. Other guests are loud. The premises are dirty, and there's trash all around the grounds. Staff is pretty much absent, and there are no cleaners anyone can find. The "breakfast" consists of coffee and really sweet tiny muffins in plastic wrap. It would be good to have non-sweetened creamer.

Half the room lights were burnt out and the only employee was at the front desk. The room had serious damage to the walls and bathroom sink. The free breakfast was all on one tiny desk in the lobby and consisted of a granola bar, coffee and a muffin.