VILLA SEPHORA CANNES

The check-in process and communication with the host were outstanding and better than 5 star. We had direct and prompt communication from the start, and the host was extremely responsive and accommodating. They kindly arranged both a flexible check-in and check-out time to suit our schedule, which we really appreciated. Beautyfull flat, and clean.

We’ve used Hotels.com for years and have always had good experiences — until now. This particular booking was deeply disappointing. The apartment was nothing like the listing described, and certainly not worthy of the 5-star rating shown on the site. It was damp, smelled musty, and there were visible signs of moisture damage — possibly even mold. We tried to contact both the property and Hotels.com during the stay. The property never responded, and despite our detailed complaint, Hotels.com declined to provide any meaningful compensation. We expected better, especially considering the clear mismatch between the advertised and actual conditions. A further issue: cleaning was not included, which was not clearly stated in the listing. They charge very significant fees for final cleaning for a small apartment — which wasn’t clean when we arrived. The overall impression was of a place that is misrepresented and poorly managed, and where Management does not take responsibility for the guest experience. Avoid this listing at all costs.

My family and I had a great time during our visit to Villa Sephora, will definitely recommend to anyone coming to Cannes.