Comfort Inn & Suites Redwood Country

When I arrived the first thing that was broken was the closet doors. I reported it but they were not concerned. Next the refrigerator was off and smelled like salami. The woman now staffing the desk replaced it—she was great. The plugs near the bed didn’t work (inconvenient for my phone). Then found a hand towel in the bathroom that wasn’t mine or the hotel’s. There was not enough parking in the lot at night. Peeling plaster near the shower head. The worst $240 a night room I’ve ever been in.

Staff was super friendly and helpful and any little issues were fixed very quickly. Location was perfect for visiting Humboldt redwoods and pretty river walk right next to the hotel. Kids loved indoor pool and hot tub as well as breakfast. Room was also bigger than expected- overall a great value for a family trip!

The room was clean, comfortable, no issues. Didn't use the gym or Hot Tub or Pool, but it looked inviting. Everyone on the crew were very efficient & friendly.

Hot tub and pool was closed with no heads up until we checked in. Asked for an upgrade and was shot down. Offered to let us cancel with no fees or $20 off our stay.

The hotel was clean and the room was nice. The hot tub was closed for cleaning but my kids really enjoyed the indoor pool.

The hotel advertises a pool and spa, these apparently have not been in services for 6 months yet they appear to be unable to update their website. This was very disappointing after a long road trip with the kids and being unable to unwind in this way. I think the kids staying above us with loud feet could have also benefited from getting some energy out in a pool. The front desk offered a half-hearted apology but nothing else for this inconvenience and false advertising.

The hotel was pretty basic, the pool and hot tub were small and gave a back rooms vibe. Service could be better. Breakfast was good. Room was clean and comfortable. No where too great to eat nearby, it’s a very small town. Peppers was pretty good and quick.

Very comfortable room but could use some touch painting in the rooms and in the hallway. Pool and spa were very nice and clean. We would definitely stay here again.

Fast and easy check in. Walked to Eel River Brewing Company for dinner, very good. Nice pool and hot tub.

I’ve stayed at this hotel before and it looks way worse than it did when I was here two years ago. The pool wasn’t working and the hallways and hotel room could use paint. It is so rundown compared to when I was here before.

The welcoming feel when walking in. Also warm and cozy. Clean and quiet and friendly employees.

Spotless clean, excellent customer service and location

The room looked trashed like a party had been there the night before. The 2 lampshades were stained and broken, upholstered chair was stained, the bathroom sink was badly cracked. The bathroom also had poor lighting, maybe some bulbs missing?? Plus side: the beds were comfortable and there were enough outlets for charging electronics Cindy S.

We had a 2 night stay. Overall the property and location was ok. The path along the Eel River was just across the street and wonderful to walk .. head to the left for dairy farms and beautiful scenery. There are good 2 restaurants and a gas station within walking distance. Breakfast was as expected. The location was close to Ferndale, which was our main reason for our visit. We did have some issues with our room, however. The first thing we noticed upon entry was an awful odor which we determined was coming from the a/c unit. Thankfully we were able to leave the window open the entire time of our stay to combat that. The windows look as if they haven't been washed in years. Most of the outlets in the room didn't work and the ones on the bedside lamp were so wobbly that our phones weren't able to charge. The hair dryer was screwed to the wall in the bathroom and that outlet didn't work as well. We provided the front desk with a maintenance upon departure so hopefully they fix those and other items before they hand the keys to that room to anyone else. We won't stay here again, but it was fine for our short getaway.

Overall good trip, clean rooms and friendly staff.

Carpet had a lot of large dark stains and areas of the room smelled bad. Front desk person was very nice but had no idea how to help us with dietary needs regarding the complimentary breakfast. Beds were comfortable though and appreciated the large window that fully opened, hot strong shower.

Very clean and excellent staff!

Very dirty room and lots of spider in the corners, even some dead on the floor. Also corner of the windows from outside were covered with spiders on the web that you couldn't open the window. my kids were so scared that had hard time to sleep.

The bed was so hard, I could've just slept on the floor. The couch was stained and the AC smelled terribly of mildew.

Very clean and the staff was very friendly

Beds are hard. Uncomfortable.

The room looked trashed like a party had been there the night before. The 2 lampshades were stained and broken, upholstered chair was stained, the bathroom sink was badly cracked. The bathroom also had poor lighting, maybe some bulbs missing?? Plus side: the beds were comfortable and there were enough outlets for charging electronics Cindy S.

My partner and I liked this hotel overall. Our 2-queen-bed room was spacious and generally comfortable. It had a 55 inch TV, which we enjoyed. There were several worn-out electrical outlets in the room that wouldn't charge our items. Specifically, the outlets on the bedside lamp, and one wall socket near my partner's bed, wouldn't hold our plugs tightly enough to power our tech. It took us a few minutes to figure out the source of the issue. I told the hotel about these at check-out. Hopefully, the problem will be fixed. Our room, 312, had a nice view of the river. Unfortunately, at 1:15 a.m. Sunday morning, a group of partiers arrived at the Riverwalk park across the grassy field from our side of the hotel. I got to listen to loud music and whooping and hollering for a half hour. My partner, who would be driving in the morning, was able to sleep through it, but I wasn't. If we stay here again, which I would be willing to do, I would request a room not on the side of the hotel that faces the park.

This is our motel of choice when we stay several times a year while visiting family nearby. We love the breakfast, the pool and hot tub, and the spacious room. Sadly, the beds this time around seem to have new mattresses that are quite rigid. The pillows were floppy and tiny. In all our previous stays we've felt so comfortable and cozy in the beds with their firm but cushiony mattress and fluffy pillows. We're not sure what to do about our upcoming Christmas trip.

We only stayed one night and arrived pretty late so we didn’t get to see too much. The room was great! Very spacious and great for me and my family. It was overall clean.

Staff was nice. Room was big and comfy

It was a great room, clean and comfortable. However, the morning car noise was bothersome.

Rattling pipes required two room changes for theee night stay. Staff did not help with any room change.

Very comfortable stay!!!

Staff was great! Room was spacious, clean and current

Wonderful property and staff eager to please. Thank you!

The room was clean, comfortable, no issues. Didn't use the gym or Hot Tub or Pool, but it looked inviting. Everyone on the crew were very efficient & friendly.

Very friendly and helpful

Spotless clean, excellent customer service and location

Friendly and helpful staff

This is a great location, right by the riverwalk, just outside of town. I had great experiences with the staff, it was very clean, and accessible. My only complaint was that it was hard to get hot water in the morning, when I assume other guests were showering.

Very clean and excellent staff!

Worst experience ever. We stay at at least 4-5 hotels a month. We have a special needs child. At about 5 pm a family checked in above us. We immediately heard what sounded like someone coming thru the ceiling. this continued for 30 minutes straight with no.break until i ultimately called the front desk for this to be addressed. We were told nothing would happen as this was not quiet.hours. we ultimately left to come back at 930 pm to settle in for bed before we would wake next am to take our almost 4 hour drive back to the bay. We listened to continuous pounding until 10pm where i physically walked to front desk and pleaded for this to again be taken care of. We got 3-4 hours asleep until about 0500 when the pounding and slamming started again. I waited 15 minutes before calling front deskand being told. "I will ask them to quiet down." I explained there are quiet hours and this isabsolutely unacceptable. the front desk man was short and rude and acted.like i was inconveniencing them by asking him to do his job. After another 45 minutes with no relief and continous pounding and slamming our family was all awake. I again called and asked that we get a.refund and a call from the manager immediately. INothing was done once again. We had to pack up and leave at 0645am without sleep to drive 4 hours back home to actually be in a safe and quiet environment for us. We expect a refund and a call to discuss this matter by management. RIDICULOUS AND UUNACCEPTABLE.

Rattling pipes required two room changes for theee night stay. Staff did not help with any room change.

Clerks were very helpful and welcoming. The room was comfortable and clean.

Staff was super friendly and helpful and any little issues were fixed very quickly. Location was perfect for visiting Humboldt redwoods and pretty river walk right next to the hotel. Kids loved indoor pool and hot tub as well as breakfast. Room was also bigger than expected- overall a great value for a family trip!

Great place, but there’s nothing around it. It is clean, fast, and nice—as expected otherwise

Clean, friendly, and right off the 101... exactly what we were looking for! And maybe even a little extra in the friendliness dept, because the whole staff could not have been nicer to my son and I.

The hotel is clean and the staff were great. Rooms were large and very comfortable. The are not a lot of healthy dining options nearby so bringing our own food would have been a good idea.

Such a nice quiet location with a beautiful view right off the freeway. Great stay

We had a 2 night stay. Overall the property and location was ok. The path along the Eel River was just across the street and wonderful to walk .. head to the left for dairy farms and beautiful scenery. There are good 2 restaurants and a gas station within walking distance. Breakfast was as expected. The location was close to Ferndale, which was our main reason for our visit. We did have some issues with our room, however. The first thing we noticed upon entry was an awful odor which we determined was coming from the a/c unit. Thankfully we were able to leave the window open the entire time of our stay to combat that. The windows look as if they haven't been washed in years. Most of the outlets in the room didn't work and the ones on the bedside lamp were so wobbly that our phones weren't able to charge. The hair dryer was screwed to the wall in the bathroom and that outlet didn't work as well. We provided the front desk with a maintenance upon departure so hopefully they fix those and other items before they hand the keys to that room to anyone else. We won't stay here again, but it was fine for our short getaway.

Simple but well stocked continental breakfast. Bright and clean. Easy access to bike trail right outside the door. Close drive to surrounding attractions.

Great location and very nice

Location was nice, off the beaten path enough to be quiet. A 30-second walk to Eel River Brewing for dinner and drinks. Overall pretty nice stay.

The hotel room is spacious for 5 of us but even it's suite that doesn't mean you can cook anything. There is one small fridge and a very small coffee machine that can only brew a cup at the time. And there is no other suite amenity like microwave or water kettle etc. The location is quiet remote and not many restaurant choices near by.

Staff was super friendly and helpful and any little issues were fixed very quickly. Location was perfect for visiting Humboldt redwoods and pretty river walk right next to the hotel. Kids loved indoor pool and hot tub as well as breakfast. Room was also bigger than expected- overall a great value for a family trip!

Clean rooms. Price was fair. Breakfast was free but eggs were ? Powdered & cold,as were breakfast sausage. Cheap bread & muffins. Smallest cups for tea & coffee. Good it was free.

Room was clean and spacious, free breakfast was great.

Wasn't a big fan of the breakfast.

The staff were very friendly. The rooms comfortable. Breakfast had a great selection.

Breakfast was mediocre.

In the night the location looks a bit desolate however, in the morning it was a beautiful little spot. Located next to a river. Very clean, quiet, Landry room was amazing, beds were super comfy, and the TV was large. Breakfast was yummy!

Simple but well stocked continental breakfast. Bright and clean. Easy access to bike trail right outside the door. Close drive to surrounding attractions.

We stopped here for one night. It was clean, quiet and convenient. It has a solid continental breakfast with several options.

Bed was very comfort. Hotel was nice. Only bad thing was the breakfast. The bacon at breakfast is a waste of space. It’s so thin you can actually see through it