GreenTree Inn Flagstaff

Não vale o valor pago!!!!!

Hotel ótimo, super confortável, com cafeteira e geladeira no quarto, era limpo e o café da manhã foi muito satisfatório! A máquina de café estava out of order, mas como havia cafeteira no quarto, não foi nenhum problema.

O hotel oferece boas condições, quarto bom, camas confortáveis, bom banho, apenas o exaustor muito barulhento. O café da manhã deveria ser mais organizado, com mais opções, sem precisar fazer pedido, pois 1 funcionário só não dá conta de tudo.

Terrible experience! We didn't even end up spending the night. We checked in almost at 10:00 pm. At 2:00 a.m. my friend and I ended up driving back home due to no other room available with them or in Flagstaff according to hotels.com. The front desk did the best she could as she was new. She could only offer us a $50 coupon off our next stay. Which point blank is useless to me as we won't be back! I asked her to call her manager. Grant it, it was after midnight, but she would not answer the phone! Ridiculous if you are responsible for a night shift especially with a young girl being there all alone! We had no hand soap, (gross) shampoo or body wash. These are the big bottles some hotels offer in their bathroom. The toilet paper left on the roll was almost gone with no other one to replace it. We had no wash clothes, hand towels, or a shower mat. One bath towel had at least a quarter size hole in it. We walked down to the front desk to ask for replacements. When we opened the towels, they were both shower mats. One was dirty with black marks on it! The white wash cloths were very dingy. I told her I didn't check the sheets, but said we would be back down if they were dirty. When we got back to our room we pulled down my comforter. It had numerous huge spots all over the inside of it. Maybe oil? Plus there were 2 dark hairs on it. My friend's bed had 3 small dark spots on the fitted sheet. No one has reached out. I did take photos! Time to retire those towels and bedding!

So when we get in the room they're still rappers from a previous guest in the drawers. And there's a old coffee pot in there. And we could not get any creamers to our room. Or a coffee cups.