World Say Hotel

Bir daha gitmeyeceğim bir oteldi, ses gürültü olsun otelde uyuyamadık bile, dinlenmek isteyen başka bir otel tercih etmeli, merkezi olarak konumu iyi olsa bile çarşı içinde olduğu için çok sesliydi, çalışanlardan güler yüz göremedik ilgi alaka da hiç yoktu.

The locations of the hotel was great. The hotel advertises on-site parking which turned out to be an open municipal lot with uneven grounds broken glass and haphazardly stuffed cars. During our first night the bathroom started smelling sewer gas from the outlet hoke on the ground and we had to keep the bathroom door closed forego the AC to open the window and listen to talking youth on the street all night just to be able to breathe. We reported this in the morning to the receptionist who said they will make a note. When we came back in the evening after dinner we discovered that the same smell had returned to the bathroom so we came down to ask for a room change. We were told there were no free rooms, so we decided to look for a new hotel and ask for a refund. Not only were the staff very rude while denying our refund request saying they cannot rent the room (RM501) to anyone else for the night (as if it was habitable), they told us we could just keep the bathroom door closed all night and that the smell was ‘NOT THAT BAD’ (it burned my lungs). Additionally they claimed that they cannot refund since we paid to hotels.com which we did not because this was a ‘pay at the hotel’ reservation and they continued denying we made the payment to them despite the card statement and receipt evidence. I waited two weeks for the review to see if they would take any responsibility but it seems like they are are happy to rent a health hazard room to whomever takes it. Don’t be the one.

Herşey olması gerektiği gibi iyidi Memnuniyet için tüm çalışanlar hep hür dikkat ti Tesekkürler

Odalar ve otel genel olarak temizdi. Çalışanlar da güler yüzlüydü. Kalmak isteye herkese öneririm. Her şey için teşekkürler.

Very nice hotel Staff very friendly. Breakfast was awesome. Azad Edren in reception and other staff that I don’t know their names helped me a lot for getting taxi or anything else. Overall, my family and me were pretty satisfied about this hotel service.