Park Apartments Dubai, an Edge By Rotana Hotel

The cleaners are top-notch. Amenities not good; the television was not working to our expectations. The phones are old; it works and then stop working. I don't know who was watching us over the cameras but they did something that made us feel embarrassed. At first, we were playing cards game me and my friend in the lobby because they were cleaning out room and then one of the guy from the reception came to us and said we are not allowed to do that and that we should go back to our room and do it. Even when we told him that they are cleaning our room for now, he still insist saying it came from management. I also went by the restaurant trying to stretched my legs and they sent security to come tell me that I should seat up straight and not lie down. That is really poor customer service. Beyond that, I like the kitchen and I love the view they gave me even though it was a smoking room which felt bad at first. The swimming pool guys also asked a lot of questions before letting you swim; like would a random person just go and swim at your pool? That moment was awkward. Beyond everything I have said, I might still recommend someone to your apartment because of the safety; cameras everywhere are good. But please update the elevator as well so that only resident of the building can use it with their card. Thank you!

The rooms was spotless, the amenities was excellent, the staff was the best especially Afrar. Highly recommended.

I booked a room for 4 people on the 2nd night. On hotels.com it clearly states 2 adults, 2 children. However, the king suite only has king bed. So what do I do? request pull out beds for my TWO children. Told, I have to pay extra? (But I've paid for 4 people???) After much deliberation, given an extra single bed - told I need to pay for another one. So I decide against and sleep on couch - Two kids sleep on king bed, wife on pull out and me on couch!!!! Then, there's issues with the water, coming out brown - told they can't fix till next day. Their front of house staff member not empathetic at all. General manager a good guy but phoned switched off for evening. Wife and kids staying here for Xmas, this is first night of the trip! Will find another hotel and not be back here again!

very nice place with great breakfast

Nice clean room. very beautifully decorated.