Bournemouth East Cliff by Belvilla

messed up my booking and the staff were very accommodating and understanding!

There was nothing bad with my stay but a number of things could have been better and could have disrupted my stay. WiFi didn’t work. Breakfast was at another hotel As was the amenities. Car park was 20£ for a day. Room bin wasn’t empty. Toilet hadn’t been flushed. Shower didn’t have hot water so had a bath. I slept well and was in and out quickly but it was a work trip so different perspective for me.

Absolutely no amenities. Breakfast is at the hotel next door. The pool is the hotel next door. No phone in the room to contact reception. Power outlet by the bed is not standard. Shower was a trickle in the morning.

Very disappointing experience. What you see advertised is absolutely not what you get. The hotel claims to offer facilities and services that simply do not exist. There was no restaurant or bar available during our stay — we were actually told to go next door if we wanted food or drinks. The entire place felt neglected and abandoned. From the moment you walk into reception, you can immediately sense there is no atmosphere or life in the hotel. The rooms were dusty and poorly maintained to the point we almost left the very same night. It’s a real shame because the property itself could have potential, yet even the swimming pool was covered with a tent and looked completely unused. The only positive part of our stay was the staff, who were polite and tried their best despite clearly working with very little support. Sadly, I would not return and would not recommend this hotel to anyone expecting the experience shown in the advertisements

No did not get a beach view ,although room was clean, staff are very helpful outer side badly needing painting and smartning up, no food at this hotel u have to go next door to the Carleton hotel. Fire alarm went off late thursday night but it was ok maybe a bug in the sensory thing in the rooms? Noisy people next door to me doors banging loud conversation so not much sleep had!