Iberostar Heritage Grand Mencey
180 USD
a notte
Media per settembre
Prezzi per Iberostar Heritage Grand Mencey
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180 USD
a notte
Media per settembre
Prezzi medi mensili
Presso Iberostar Heritage Grand Mencey, il prezzo per notte è in media di 142 USD nel mese più economico (luglio) e di 246 USD nel mese più caro (novembre), in base agli ultimi 12 mesi.
| Mese | Prezzo medio |
|---|---|
| gennaio | 245 USD |
| febbraio | 208 USD |
| marzo | 204 USD |
| aprile | 176 USD |
| maggio | 161 USD |
| giugno | 151 USD |
| luglio | 142 USD |
| agosto | 148 USD |
| settembre | 180 USD |
| ottobre | 194 USD |
| novembre | 246 USD |
| dicembre | 204 USD |
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Prezzo più alto: novembre (circa 246 USD)
Prezzo più basso: luglio (circa 142 USD)
Informazioni su questa struttura
Rilassati presso la spa con servizi completi, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Se cerchi opportunità di svago, apprezzerai un centro fitness, una piscina all'aperto e una sauna. Questo hotel pr...
Servizi
Rilassati presso la spa con servizi completi, dove ti attendono massaggi, trattamenti per il corpo e trattamenti per il viso. Se cerchi opportunità di svago, apprezzerai un centro fitness, una piscina all'aperto e una sauna. Questo hotel propone, inoltre, il Wi-Fi gratuito, servizi di concierge e servizi per matrimoni.
Servizi per le aziende
Potrai usufruire di accesso gratuito a Internet via cavo, un business center e check-in veloce. Un hotel è ideale per l'organizzazione di eventi, grazie a un centro congressi e 9 sale riunioni. Il un parcheggio con posti limitati è disponibile in loco.
Ristorazione
Assapora le delizie di Los Menceyes, uno dei 4 ristoranti disponibili presso un hotel, che propone cucina internazionale, o chiama il servizio in camera con orario limitato. Desideri rilassarti con un drink rinfrescante? Troverai un bar a bordo piscina e 2 bar/lounge. La colazione a buffet è disponibile a pagamento tutti i giorni dalle ore 07:00 alle ore 10:30.
Camere
Rilassati in una delle 261 camere con stile personalizzato della struttura, complete di minibar e TV al plasma. Il Wi-Fi gratuito ti consente di restare in contatto con il mondo, mentre la TV con canali via satellite è l'ideale per concedersi un po' di svago. Il bagno in camera dispone di vasca o doccia, set di cortesia gratuiti e asciugacapelli. I comfort includono telefoni, casseforti e scrivanie.
Posizione
Iberostar Heritage Grand Mencey di Santa Cruz di Tenerife è ottimo se vuoi muoverti a piedi. Rambla de Santa Cruz e Parco Garcia Sanabria sono davvero vicinissimo. Questo hotel di lusso dista 14,1 km da Spiaggia Teresitas e 1,1 km da Parroquia de Nuestra Señora del Pilar.
Nelle vicinanze
Rambla de Santa Cruz(0.1 miglia)
Parco Garcia Sanabria(0.1 miglia)
Parroquia de Nuestra Señora del Pilar(0.4 miglia)
Museo Histórico Militar de Canarias(0.4 miglia)
Museo Histórico Militar de Canarias(0.4 miglia)
Museo Municipal de Bellas Artes(0.5 miglia)
Museo di Belle Arti(0.6 miglia)
Iglesia de San Francisco de Asís(0.6 miglia)
Plaza de Espana (piazza)(0.7 miglia)
Centro de Arte La Recova(0.7 miglia)
Teatro Guimerá(0.7 miglia)
Chiesa della Concezione(0.9 miglia)
Centro d’Arte Tenerife Espacio de las Artes(0.9 miglia)
Mercato di Nostra Signora d'Africa(0.9 miglia)
Plaza Iglesia(0.9 miglia)
Santa Cruz de Tenerife (TFN-Tenerife North)(8.6 miglia)
Aeroporto di Tenerife-Sud (TFS)(39.5 miglia)
Parcheggio
Ristorante
Piscina
Business center
Servizio in camera
Banco escursioni
Posizione
Dr. José Naveiras, 38, Santa Cruz di Tenerife, Isole Canarie, Spagna
Rambla de Santa Cruz (0.1 miglia)
Parco Garcia Sanabria (0.1 miglia)
Parroquia de Nuestra Señora del Pilar (0.4 miglia)
Museo Histórico Militar de Canarias (0.4 miglia)
Museo Histórico Militar de Canarias (0.4 miglia)
Museo Municipal de Bellas Artes (0.5 miglia)
Opzioni camera
5
Camera familiare (2 Adults & 1 Child)
Dettagli della camera
1 Letto Matrimoniale Large
2 Letti Singoli
Posti letto: 2
484 ft²
BalconeAria condizionataWi-Fi (gratuito)Bagno privato
6
1 Letto Matrimoniale
Posti letto: 3
549 ft²
Aria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)
5
Camera familiare
Dettagli della camera
1 Letto Matrimoniale Large
2 Letti Singoli
Posti letto: 2
484 ft²
BalconeAria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)
6
Camera doppia
Dettagli della camera
1 Letto Matrimoniale Large
2 Letti Singoli
Posti letto: 2
334 ft²
BalconeAria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)
5
Suite Junior
Dettagli della camera
1 Letto Matrimoniale Large
2 Letti Singoli
Posti letto: 3
484 ft²
Aria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)Vasca idromassaggio privata internaVasca spa privata
6
Doppia uso singolo
Dettagli della camera
1 Letto Matrimoniale Large
2 Letti Singoli
334 ft²
BalconeAria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)
5
Doppia Superior
Dettagli della camera
1 Letto Matrimoniale Large
2 Letti Singoli
Posti letto: 2
312 ft²
Aria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)
6
Camera doppia, vista giardino (single use)
Dettagli della camera
1 Letto Matrimoniale Large
2 Letti Singoli
388 ft²
BalconeAria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)
5
Camera doppia (with Garden)
Dettagli della camera
1 Letto Matrimoniale Large
2 Letti Singoli
Posti letto: 2
334 ft²
BalconeAria condizionataWi-Fi (gratuito)Brandine o letti supplementari (gratuiti)
Recensioni degli ospiti su Iberostar Heritage Grand Mencey
8.9
Ottimo
Sulla base di 1818 recensioni verificate
Per quale tipo di viaggio viene scelta la struttura?
Lavoro
16%
In coppia
52%
Famiglia
19%
Gruppo
7%
In solitaria
4%
Cosa pensano gli ospiti
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
L'Iberostar Heritage Grand Mencey colpisce molti ospiti con il suo elegante edificio storico, i rigogliosi giardini e la piscina, la posizione centrale ma tranquilla vicino al parco, il personale cordiale e la colazione spesso elogiata, mentre altri notano aspetti che non raggiungono pienamente gli standard di un hotel a cinque stelle.
Mostra di piùTi è stato utile?
Cosa pensano gli ospiti
L'Iberostar Heritage Grand Mencey colpisce molti ospiti con il suo elegante edificio storico, i rigogliosi giardini e la piscina, la posizione centrale ma tranquilla vicino al parco, il personale cordiale e la colazione spesso elogiata, mentre altri notano aspetti che non raggiungono pienamente gli standard di un hotel a cinque stelle.
Le camere sono spesso descritte come spaziose e confortevoli, con vista sul giardino o sulla piscina, ma i commenti ricorrenti menzionano un arredamento datato, occasionali problemi con l'aria condizionata, rumore notturno, materassi troppo duri o affossati, illuminazione fioca e servizi in camera limitati come bollitori o prese di corrente sufficienti. I servizi sono simili a quelli di un resort in città, anche se l'accesso alla spa e il parcheggio di solito comportano costi aggiuntivi e la ristorazione oltre la colazione può essere altalenante, con un servizio lento e addebito per l'acqua naturale. Aspettatevi un soggiorno in un'oasi urbana bellissima, con un buon comfort e qualche lacuna nei servizi o nell'attenzione al cliente.
Ti è stato utile?
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Servizi
Gli ospiti apprezzano l'ampia piscina all'aperto, la palestra ben attrezzata e la spa in loco, oltre a giardini ben curati e diversi spazi bar/ristorante. Si noti che l'accesso alla spa e il parcheggio sono in genere a pagamento e che i campi da paddle per il tennis hanno bisogno di ristrutturazione.
Recensioni degli ospiti correlate
10
S.
31 gen 2026
·
Soggiorno di 3 notti
Room was perfect. Hotel facilities are excellent.
Room was perfect. Hotel facilities are excellent.
10
cornelia
11 gen 2026
·
Soggiorno di 3 notti
Well appointed, lots of food choices around, reasonable breakfast, very helpful staff, spa and sauna on premises.
Well appointed, lots of food choices around, reasonable breakfast, very helpful staff, spa and sauna on premises.
10
David
11 feb 2026
·
Soggiorno di 5 notti
A beautiful hotel with ample facilities. Nice pool. Excellent breakfast. Nicely situated.
A beautiful hotel with ample facilities. Nice pool. Excellent breakfast. Nicely situated.
10
PETER
25 lug 2024
·
Soggiorno di 1 notte
We always use the Mencey hotel when we stay in Santa Cruz. The pool is absolutely fantastic as I swim 2 km a day. Staff are friendly and excellent.
We always use the Mencey hotel when we stay in Santa Cruz. The pool is absolutely fantastic as I swim 2 km a day. Staff are friendly and excellent.
10
Tejal
20 lug 2023
·
Soggiorno di 3 notti
Really nice property with amazing amenities, restaurants, and common spaces. Staff is great, and so is the gym and spa. I think the rooms are probably due for a bit of renovation/furniture upgrade, but they are clean and comfortable
Really nice property with amazing amenities, restaurants, and common spaces. Staff is great, and so is the gym and spa. I think the rooms are probably due for a bit of renovation/furniture upgrade, but they are clean and comfortable
10
Nils
23 set 2025
·
Soggiorno di 3 notti
Tolles Mittagessen, Personal durchwachsen und Abendessen immer mit der gleichen Karte. Das ist bei längeren Aufenthalten dann schwierig. Variieren kann dieses nur immer die Tagesempfehlung. Teils super unmotiviertes Personal. Beim Lunch hingegen auf der Terrasse neben dem Pool sehr gute Speisenauswahl. Toller Poolservice durch Carlos. Gute Auswahl beim Frühstück mit frischen Eierspeisen und super Säften (frisch gepresst und große Obstauswahl. Spa gegen Aufpreis möglich, sehr schöne großzügige und grüne Hotelanlage und ein gutes Gym. Parken gegen Aufpreis 12,-€ pro Tag im Parkhaus möglich. Super bequeme Betten und ein schönes Zimmer zum Innenhof (Poolsicht). Negativ zu erwähnen ist der Kaffee. Hier kann man nur den Filterkaffee trinken. Alles andere ungenießbar.
Tolles Mittagessen, Personal durchwachsen und Abendessen immer mit der gleichen Karte. Das ist bei längeren Aufenthalten dann schwierig. Variieren kann dieses nur immer die Tagesempfehlung. Teils super unmotiviertes Personal. Beim Lunch hingegen auf der Terrasse neben dem Pool sehr gute Speisenauswahl. Toller Poolservice durch Carlos. Gute Auswahl beim Frühstück mit frischen Eierspeisen und super Säften (frisch gepresst und große Obstauswahl. Spa gegen Aufpreis möglich, sehr schöne großzügige und grüne Hotelanlage und ein gutes Gym. Parken gegen Aufpreis 12,-€ pro Tag im Parkhaus möglich. Super bequeme Betten und ein schönes Zimmer zum Innenhof (Poolsicht). Negativ zu erwähnen ist der Kaffee. Hier kann man nur den Filterkaffee trinken. Alles andere ungenießbar.
8
ALFONSO
7 ott 2024
·
Soggiorno di 3 notti
Fantastic F&B offering Fantastic gym & pool areas Large rooms But ... Padel courts need renovation!!
Fantastic F&B offering Fantastic gym & pool areas Large rooms But ... Padel courts need renovation!!
8
Sarajane
21 nov 2023
·
Soggiorno di 3 notti
A warm welcome after a 40 min drive from the airport. Room was a junior suite which was clean, spacious and look over a beautiful garden. Mini bar fully stocked and robe, slippers and creams were a delightful addition. Coffee machine in our room but the pods were not re stocked so was only able to use it our first night. We stayed 3 nights. Breakfast was full of healthy hearty selection and all delicious. Freshly squeezed orange juice hit the spot. Our evening meal was equally as nice with a good choice of menu. The bar area was our favourite. We originally had plans to go out, but feeling comfortable in such a pretty setting, served by the most friendly waiters, there was no need to venture out. The pool and pool bar area was tranquil and we enjoyed the peace and warm swim. Fully equipped gym looking out to the mountains made my morning run more enjoyable. The only gripe was we booked due to being a spa hotel, there is a spa but at additional cost. I didn’t recall reading this, so it came at a surprise. To be honest, we didn’t need the additional activity as we found relaxing and enjoying our peaceful surroundings in the late winter sun, was exactly what we required. We will most definitely return.
A warm welcome after a 40 min drive from the airport. Room was a junior suite which was clean, spacious and look over a beautiful garden. Mini bar fully stocked and robe, slippers and creams were a delightful addition. Coffee machine in our room but the pods were not re stocked so was only able to use it our first night. We stayed 3 nights. Breakfast was full of healthy hearty selection and all delicious. Freshly squeezed orange juice hit the spot. Our evening meal was equally as nice with a good choice of menu. The bar area was our favourite. We originally had plans to go out, but feeling comfortable in such a pretty setting, served by the most friendly waiters, there was no need to venture out. The pool and pool bar area was tranquil and we enjoyed the peace and warm swim. Fully equipped gym looking out to the mountains made my morning run more enjoyable. The only gripe was we booked due to being a spa hotel, there is a spa but at additional cost. I didn’t recall reading this, so it came at a surprise. To be honest, we didn’t need the additional activity as we found relaxing and enjoying our peaceful surroundings in the late winter sun, was exactly what we required. We will most definitely return.
10
Helle
15 lug 2025
·
Soggiorno di 5 notti
Vi hadde 5 fantastiske dager i Santa Cruz og nøt hvert sekund på hotellet. Veldige hyggelig og imøtekomme personale og fine fasiliteter.
Vi hadde 5 fantastiske dager i Santa Cruz og nøt hvert sekund på hotellet. Veldige hyggelig og imøtekomme personale og fine fasiliteter.
10
Blake
7 giu 2024
·
Soggiorno di 6 notti
The hotel and its grounds are beautiful, and the location in Santa Cruz is perfect. My wife and I stayed here for our honeymoon and I can’t say enough good things about our experience; the staff made us feel welcome and provided excellent and friendly service. The pool, spa, and workout facilities were beautiful and the view of the hills of Tenerife were stunning. We will recommend this hotel to our friends and family and are looking forward to coming back here again in the future!
The hotel and its grounds are beautiful, and the location in Santa Cruz is perfect. My wife and I stayed here for our honeymoon and I can’t say enough good things about our experience; the staff made us feel welcome and provided excellent and friendly service. The pool, spa, and workout facilities were beautiful and the view of the hills of Tenerife were stunning. We will recommend this hotel to our friends and family and are looking forward to coming back here again in the future!
Ti è stato utile?
Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti
Pulizia
La maggior parte delle recensioni elogiano le camere molto pulite e le aree comuni ben tenute. Alcuni segnalano delle mancanze, come odori di muffa, sostituzione o svuotamento inconsistente degli asciugamani o dei cestini, e occasionali omissioni delle pulizie.
Recensioni degli ospiti correlate
10
Robert
2 ago 2025
·
Soggiorno di 6 notti
Ik kijk terug op 6 fantastische dagen. Wat een heerlijk hotel! Kamers waren brandschoon en ruim: strak opgemaakt goed bed, schone vloer, frisse handdoeken, glanzende badkamer. Ook gangen, liften en lobby goed onderhouden. Personeel is zeer vriendelijk, rustig en meedenkend. In restaurant en bar wordt goed opgelet, service met een glimlach. Bij de bar ruime keuze aan cocktails. Het zwembad is schoon en ruim. Bediening tot aan je ligbed, vaak met een praatje erbij. Een vaste badmeester houdt toezicht en is benaderbaar, wat een veilig gevoel geeft, zeker voor ouders met kinderen. Eten is gevarieerd, goed op temperatuur en wordt steeds aangevuld. De Ibero-app werkt prettig: bestellingen gaan via de app, je hoeft niet steeds je portemonnee te pakken en je rekent alles in één keer af bij vertrek. Het centrum ligt op 10 tot 15 minuten lopen, of is bereikbaar met de bus. Halte dichtbij. Buslijn 10 rijdt vanaf vliegveld Tenerife Zuid naar het busstation van Santa Cruz (ca. 50 min, €5-€6). Playa de Las Teresitas is bereikbaar met bus 910, elke 10 minuten, rit van ca. 15 min (€1-€2). Mooi strand met palmbomen en uitzicht op de bergen. Het kan druk zijn, maar blijft een fijne plek om te liggen of te zwemmen. Hotel voor jong en oud. Ik heb genoten.
Ik kijk terug op 6 fantastische dagen. Wat een heerlijk hotel! Kamers waren brandschoon en ruim: strak opgemaakt goed bed, schone vloer, frisse handdoeken, glanzende badkamer. Ook gangen, liften en lobby goed onderhouden. Personeel is zeer vriendelijk, rustig en meedenkend. In restaurant en bar wordt goed opgelet, service met een glimlach. Bij de bar ruime keuze aan cocktails. Het zwembad is schoon en ruim. Bediening tot aan je ligbed, vaak met een praatje erbij. Een vaste badmeester houdt toezicht en is benaderbaar, wat een veilig gevoel geeft, zeker voor ouders met kinderen. Eten is gevarieerd, goed op temperatuur en wordt steeds aangevuld. De Ibero-app werkt prettig: bestellingen gaan via de app, je hoeft niet steeds je portemonnee te pakken en je rekent alles in één keer af bij vertrek. Het centrum ligt op 10 tot 15 minuten lopen, of is bereikbaar met de bus. Halte dichtbij. Buslijn 10 rijdt vanaf vliegveld Tenerife Zuid naar het busstation van Santa Cruz (ca. 50 min, €5-€6). Playa de Las Teresitas is bereikbaar met bus 910, elke 10 minuten, rit van ca. 15 min (€1-€2). Mooi strand met palmbomen en uitzicht op de bergen. Het kan druk zijn, maar blijft een fijne plek om te liggen of te zwemmen. Hotel voor jong en oud. Ik heb genoten.
10
Richard
2 apr 2023
·
Soggiorno di 7 notti
Room very clean, garden side quiet and peaceful. Staff excellent and always helpful. Breakfast lovely and amenities such as gym and pool equally good. An excellent hotel - one of the best we have ever stayed in. Thoroughly recommend.
Room very clean, garden side quiet and peaceful. Staff excellent and always helpful. Breakfast lovely and amenities such as gym and pool equally good. An excellent hotel - one of the best we have ever stayed in. Thoroughly recommend.
8
CLIFFORD
17 nov 2025
·
Soggiorno di 1 notte
Room and entire facility was spotless. Staff very helpful.
Room and entire facility was spotless. Staff very helpful.
8
Moritz
23 dic 2024
·
Soggiorno di 3 notti
Sehr schöne zentralgelegene Anlage in der Innenstadt. Alle Mitarbeiter waren sehr freundlich. Das Zimmer war leider schon etwas abgewohnt.
Sehr schöne zentralgelegene Anlage in der Innenstadt. Alle Mitarbeiter waren sehr freundlich. Das Zimmer war leider schon etwas abgewohnt.
10
Gamal
23 feb 2026
·
Soggiorno di 4 notti
The room was very clean and spacious with a nice balcony.
The room was very clean and spacious with a nice balcony.
8
Sabrina
26 lug 2024
·
Soggiorno di 8 notti
Bel hôtel avec une piscine qui manque d’activités pour les enfants ou de musique. Le restaurant demi-pension est très bon mais pas de buffet et choix à la carte. Les boissons sont payantes et l’eau également. La chambre est correcte mais le nettoyage et rudimentaire. Les serviettes ne sont pas régulièrement changées, même lorsqu’elles se trouvent sur le sol. Les capsules de café ne sont pas systématiquement renflouées non plus. En ce qui concerne le personnel, très gentil et serviable. Au niveau de la langue, l’anglais n’est pas maîtrisé par tous et pas de français. Possibilité de se garer aux alentours assez limitée et parking assez coûteux (10€ la journée si vous prenez plusieurs jours, 12€ la journée si vous en prenez qu’un jour) Sinon, dans l’ensemble, bon séjour dans un très bel hôtel à 15 min à pied des rues commerçantes.
Bel hôtel avec une piscine qui manque d’activités pour les enfants ou de musique. Le restaurant demi-pension est très bon mais pas de buffet et choix à la carte. Les boissons sont payantes et l’eau également. La chambre est correcte mais le nettoyage et rudimentaire. Les serviettes ne sont pas régulièrement changées, même lorsqu’elles se trouvent sur le sol. Les capsules de café ne sont pas systématiquement renflouées non plus. En ce qui concerne le personnel, très gentil et serviable. Au niveau de la langue, l’anglais n’est pas maîtrisé par tous et pas de français. Possibilité de se garer aux alentours assez limitée et parking assez coûteux (10€ la journée si vous prenez plusieurs jours, 12€ la journée si vous en prenez qu’un jour) Sinon, dans l’ensemble, bon séjour dans un très bel hôtel à 15 min à pied des rues commerçantes.
10
Okan
19 mag 2025
·
Soggiorno di 3 notti
Oldukça temiz bir ortam, personel güleryüzlü ve yardımsever
Oldukça temiz bir ortam, personel güleryüzlü ve yardımsever
6
Ivan
6 ago 2025
·
Soggiorno di 3 notti
Gorgeous hotel, great swimming pool, beautiful grounds/garden, and turtles by the restaurant! Next to the beautiful park! This wasn’t our first time at this hotel, and we were so looking forward to another treat. Unfortunately, the room smelled strongly of sewage, and the air conditioning barely worked—while being extremely noisy. We complained at reception, and someone was sent to spray the room with air freshener, resulting in a horrible combination of sewage and sweet scents. After further complaints, our room was finally changed the next day. The food in the restaurant was plentiful but didn’t look fresh—ham and bacon had a strange color. I thought that was one off but next two days it looked the same. Croque madame was inedible, eggs with pieces of egg shell, undercooked omelette. I am not fussy eater but sorry my family could not eat it. The staff were not friendly at all, especially around the swimming pool, where they were very rude. No single smile, barely responded with some sound when thanked them in Spanish… Iberostar, please consider that some guests spend a year or longer waiting for their dream holidays and choose your hotel at a significant cost (200 eur per night). Please treat your visitors with care!
Gorgeous hotel, great swimming pool, beautiful grounds/garden, and turtles by the restaurant! Next to the beautiful park! This wasn’t our first time at this hotel, and we were so looking forward to another treat. Unfortunately, the room smelled strongly of sewage, and the air conditioning barely worked—while being extremely noisy. We complained at reception, and someone was sent to spray the room with air freshener, resulting in a horrible combination of sewage and sweet scents. After further complaints, our room was finally changed the next day. The food in the restaurant was plentiful but didn’t look fresh—ham and bacon had a strange color. I thought that was one off but next two days it looked the same. Croque madame was inedible, eggs with pieces of egg shell, undercooked omelette. I am not fussy eater but sorry my family could not eat it. The staff were not friendly at all, especially around the swimming pool, where they were very rude. No single smile, barely responded with some sound when thanked them in Spanish… Iberostar, please consider that some guests spend a year or longer waiting for their dream holidays and choose your hotel at a significant cost (200 eur per night). Please treat your visitors with care!
6
Jean-Luc
25 apr 2022
·
Soggiorno di 3 notti
Emplacement exceptionnel, juste en sortant de l'hôtel, l'accès aux rues piétonnes et à tous les magasins est presque immédiat. Le petit-déjeuner est impeccable, autant par sa qualité que par son service. Le personnel de l'hôtel est extrêmement sympathique et serviable quand il est sollicité, mais ils n'ont pas l'air de savoir en quoi consiste leur travail respectif. Étant moi-même dans le tourisme de luxe je pense que le problème de cet établissement est le management. Le personnel de réception ne connaît pas les chambres et leurs tailles. De par sa politique d'admission on a l'impression que le Spa ne fait pas partie de l'hôtel, par 16-18⁰C on voit des familles autour de la piscine extérieure parce que les enfants ne sont pas les bienvenus dans le Spa, ce qui est triste c'est que le Spa est vide, payant ou pas. Le menu carte "room-service" est restreint et de faible qualité, le plat de "jamon iberico" à 25€ frôle le vol, un nombre infime de copeaux de jamon rances de 2 cms. Pour notre séjour de 3 nuits, à part le lit de fait chaque jour, le sol n'a pas été aspiré ou balayé une seule fois et aucune poubelle n'a été vidé. Les couloirs de moquette du 4ème étage sont sales et des morceaux de verres cassés se trouvaient devant la porte de notre chambre, le mini-bar n'a pas été ravitaillé ou vérifié, il a fallu appeler 2 fois pour leur demander de venir le ravitailler le dernier soir. Bref, tout le monde est très sympa mais personne ne connait son boulot, la faute à la direction.
Emplacement exceptionnel, juste en sortant de l'hôtel, l'accès aux rues piétonnes et à tous les magasins est presque immédiat. Le petit-déjeuner est impeccable, autant par sa qualité que par son service. Le personnel de l'hôtel est extrêmement sympathique et serviable quand il est sollicité, mais ils n'ont pas l'air de savoir en quoi consiste leur travail respectif. Étant moi-même dans le tourisme de luxe je pense que le problème de cet établissement est le management. Le personnel de réception ne connaît pas les chambres et leurs tailles. De par sa politique d'admission on a l'impression que le Spa ne fait pas partie de l'hôtel, par 16-18⁰C on voit des familles autour de la piscine extérieure parce que les enfants ne sont pas les bienvenus dans le Spa, ce qui est triste c'est que le Spa est vide, payant ou pas. Le menu carte "room-service" est restreint et de faible qualité, le plat de "jamon iberico" à 25€ frôle le vol, un nombre infime de copeaux de jamon rances de 2 cms. Pour notre séjour de 3 nuits, à part le lit de fait chaque jour, le sol n'a pas été aspiré ou balayé une seule fois et aucune poubelle n'a été vidé. Les couloirs de moquette du 4ème étage sont sales et des morceaux de verres cassés se trouvaient devant la porte de notre chambre, le mini-bar n'a pas été ravitaillé ou vérifié, il a fallu appeler 2 fois pour leur demander de venir le ravitailler le dernier soir. Bref, tout le monde est très sympa mais personne ne connait son boulot, la faute à la direction.
10
Peter
31 mag 2023
·
Soggiorno di 2 notti
Staying at the Grand Mencey was an incredible experience. The hotel is beautiful. The staff are fantastic. Everything is spotless. The breakfast included with our room was delicious. We actually changed our vacation plans to come back to this hotel for three more nights we liked it so much and I hope we come back again soon.
Staying at the Grand Mencey was an incredible experience. The hotel is beautiful. The staff are fantastic. Everything is spotless. The breakfast included with our room was delicious. We actually changed our vacation plans to come back to this hotel for three more nights we liked it so much and I hope we come back again soon.
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Camere
Le camere sono spesso spaziose e confortevoli, con vista sul giardino o sulla piscina e balconi, ma i commenti ricorrenti notano un arredamento datato, occasionali problemi con l'aria condizionata, rumore notturno, materassi troppo duri o affossati, illuminazione fioca, poche prese di corrente e una scarsa disponibilità di bollitori o servizi per il tè in camera.
Recensioni degli ospiti correlate
10
Alex
25 gen 2026
·
Soggiorno di 9 notti
This hotel gets pretty much everything right: comfy large bed, large bathroom, an air conditioner that is both quiet and effective, friendly staff, especially housekeeping. Parking is relatively expensive, but there is an area behind the hotel where you can usually park free of charge. As well as a restaurant, there is a nice outdoor informal cafe that also serves food. Highly recommended.
This hotel gets pretty much everything right: comfy large bed, large bathroom, an air conditioner that is both quiet and effective, friendly staff, especially housekeeping. Parking is relatively expensive, but there is an area behind the hotel where you can usually park free of charge. As well as a restaurant, there is a nice outdoor informal cafe that also serves food. Highly recommended.
8
James
19 giu 2025
·
Soggiorno di 2 notti
Since the doors to the bathroom are glass and don’t close the lights in the bathroom should have dimmers so going to the toilet at night does not disturb the others sleeping. The shower temperature was hard to control , getting slowly too hot or slowly too cold. The mattress was too firm For me. Staff was very friendly and accommodating. The room service and restaurant food was great and the staff accommodated gluten free very well. Overall great experience!
Since the doors to the bathroom are glass and don’t close the lights in the bathroom should have dimmers so going to the toilet at night does not disturb the others sleeping. The shower temperature was hard to control , getting slowly too hot or slowly too cold. The mattress was too firm For me. Staff was very friendly and accommodating. The room service and restaurant food was great and the staff accommodated gluten free very well. Overall great experience!
6
Daniel
24 feb 2026
·
Soggiorno di 7 notti
Mattresses were in bad shape and we were told they could not be changed (even though there is a room of spare mattresses) and there were no other rooms free. We had to upgrade to a suite to get better mattresses. The suite was nice and the mattresses slightly better but still had dips. We both needed a massage after the stay.
Mattresses were in bad shape and we were told they could not be changed (even though there is a room of spare mattresses) and there were no other rooms free. We had to upgrade to a suite to get better mattresses. The suite was nice and the mattresses slightly better but still had dips. We both needed a massage after the stay.
2
Angela
22 set 2025
·
Soggiorno di 14 notti
This was booked as a five star hotel, it was a five star hotel with 3 star rooms, amenities and guest care. Had much better service at Premier inn at a third of the cost. Budget hotel with premium prices. Check in staff were unhelpful. When we went into our room there was an awful smell from the fridge, the air con was not working the room had poor light so put on the standard lamp that didn’t work either. Went down to the desk to speak with them and explained the problems and said perhaps we were doing something wrong. There was no instruction for anything. I was told by Rosa that I was British and she thought it was typical of us to complain about nothing because I was English. She made me feel very uncomfortable and it turned out the fridge was broken and needed to be replaced, the lamp was broken and was replaced and the air con was not working so someone had to go into the loft to fix it. Not at any time was there an apology or anyvsupport. They would take out dirty towels and not replace them, we do not drink coffee so they took out the machine and provided a kettle but to get t bags or milk was like pulling teeth. In the end we just bought them from the local shop. We just as well gone self catering because that was what we were doing. Thank goodness for the local spar. Noisy emptying recycling banks at 10.30pm lots of traffic noise. Verandas had no privacy. No way is this a 5 star hotel. At a stretch it is a budget hotel with pretty interior.
This was booked as a five star hotel, it was a five star hotel with 3 star rooms, amenities and guest care. Had much better service at Premier inn at a third of the cost. Budget hotel with premium prices. Check in staff were unhelpful. When we went into our room there was an awful smell from the fridge, the air con was not working the room had poor light so put on the standard lamp that didn’t work either. Went down to the desk to speak with them and explained the problems and said perhaps we were doing something wrong. There was no instruction for anything. I was told by Rosa that I was British and she thought it was typical of us to complain about nothing because I was English. She made me feel very uncomfortable and it turned out the fridge was broken and needed to be replaced, the lamp was broken and was replaced and the air con was not working so someone had to go into the loft to fix it. Not at any time was there an apology or anyvsupport. They would take out dirty towels and not replace them, we do not drink coffee so they took out the machine and provided a kettle but to get t bags or milk was like pulling teeth. In the end we just bought them from the local shop. We just as well gone self catering because that was what we were doing. Thank goodness for the local spar. Noisy emptying recycling banks at 10.30pm lots of traffic noise. Verandas had no privacy. No way is this a 5 star hotel. At a stretch it is a budget hotel with pretty interior.
10
Gamal
23 feb 2026
·
Soggiorno di 4 notti
The room was very clean and spacious with a nice balcony.
The room was very clean and spacious with a nice balcony.
8
Irene
21 mar 2025
·
Soggiorno di 3 notti
Das Hotel ist ein grosses, ehrwürdiges Gebäude mit Balkonen auf den schönen Garten und Pool. Schwimmen im Spa kostet für 1.5 Std. zusätzlich 20 Euros. Das Frühstück ist empfehlenswert. Die Einrichtung des Zimmers ist nicht sehr modern. Die Holzläden kann man nicht ganz öffnen, deshalb ist es im Zimmer etwas dunkel. Die Beleuchtung ist knapp. Das Hotel ist nah bei einem Park etwas oberhalb von der Einkaufsstrasse und mit Bushaltestelle. Das Auto parkt man am besten in der Tiefgarage für 12 Euros pro Tag, Parkplätze findet man ausserhalb keine. Es gab keinen Willkommensdrink oder Früchte im Zimmer wie in andern 5* Hotels. Für 2-3 Nächte ok, aber ich bevorzuge ein 4*Iberostarhotel in Strandnähe.
Das Hotel ist ein grosses, ehrwürdiges Gebäude mit Balkonen auf den schönen Garten und Pool. Schwimmen im Spa kostet für 1.5 Std. zusätzlich 20 Euros. Das Frühstück ist empfehlenswert. Die Einrichtung des Zimmers ist nicht sehr modern. Die Holzläden kann man nicht ganz öffnen, deshalb ist es im Zimmer etwas dunkel. Die Beleuchtung ist knapp. Das Hotel ist nah bei einem Park etwas oberhalb von der Einkaufsstrasse und mit Bushaltestelle. Das Auto parkt man am besten in der Tiefgarage für 12 Euros pro Tag, Parkplätze findet man ausserhalb keine. Es gab keinen Willkommensdrink oder Früchte im Zimmer wie in andern 5* Hotels. Für 2-3 Nächte ok, aber ich bevorzuge ein 4*Iberostarhotel in Strandnähe.
6
Antonio
14 mar 2025
·
Soggiorno di 4 notti
La habitación empieza a estar desfasada. Poco en bufes no hay cargadores de USB, realmente tuve que desconectar nevera para poder conectar el portátil. Para un hotel de 5 estrellas no había ni cepillo de dientes, maquinilla de afeitar, tuve que pedirlo dos veces para que finalmente me llegará. Habitación poco luminosa.
La habitación empieza a estar desfasada. Poco en bufes no hay cargadores de USB, realmente tuve que desconectar nevera para poder conectar el portátil. Para un hotel de 5 estrellas no había ni cepillo de dientes, maquinilla de afeitar, tuve que pedirlo dos veces para que finalmente me llegará. Habitación poco luminosa.
8
Alison
12 mar 2023
·
Soggiorno di 2 notti
Centrally located property, well maintained. Our junior suite was located near a restaurant so we were kept up by noises until they closed. The breakfast buffet had many options but I didn’t feel it was as sanitary as you would expect for 5 star
Centrally located property, well maintained. Our junior suite was located near a restaurant so we were kept up by noises until they closed. The breakfast buffet had many options but I didn’t feel it was as sanitary as you would expect for 5 star
8
Finn
17 dic 2025
·
Soggiorno di 3 notti
No parasolls at the balcony. We expect a welcomst drink on a 5 star hotel. No possibility for making tea in the room. Wood on balcony needs painting. Otherwise super hotel, lovely staff and great location.
No parasolls at the balcony. We expect a welcomst drink on a 5 star hotel. No possibility for making tea in the room. Wood on balcony needs painting. Otherwise super hotel, lovely staff and great location.
6
Ivan
6 ago 2025
·
Soggiorno di 3 notti
Gorgeous hotel, great swimming pool, beautiful grounds/garden, and turtles by the restaurant! Next to the beautiful park! This wasn’t our first time at this hotel, and we were so looking forward to another treat. Unfortunately, the room smelled strongly of sewage, and the air conditioning barely worked—while being extremely noisy. We complained at reception, and someone was sent to spray the room with air freshener, resulting in a horrible combination of sewage and sweet scents. After further complaints, our room was finally changed the next day. The food in the restaurant was plentiful but didn’t look fresh—ham and bacon had a strange color. I thought that was one off but next two days it looked the same. Croque madame was inedible, eggs with pieces of egg shell, undercooked omelette. I am not fussy eater but sorry my family could not eat it. The staff were not friendly at all, especially around the swimming pool, where they were very rude. No single smile, barely responded with some sound when thanked them in Spanish… Iberostar, please consider that some guests spend a year or longer waiting for their dream holidays and choose your hotel at a significant cost (200 eur per night). Please treat your visitors with care!
Gorgeous hotel, great swimming pool, beautiful grounds/garden, and turtles by the restaurant! Next to the beautiful park! This wasn’t our first time at this hotel, and we were so looking forward to another treat. Unfortunately, the room smelled strongly of sewage, and the air conditioning barely worked—while being extremely noisy. We complained at reception, and someone was sent to spray the room with air freshener, resulting in a horrible combination of sewage and sweet scents. After further complaints, our room was finally changed the next day. The food in the restaurant was plentiful but didn’t look fresh—ham and bacon had a strange color. I thought that was one off but next two days it looked the same. Croque madame was inedible, eggs with pieces of egg shell, undercooked omelette. I am not fussy eater but sorry my family could not eat it. The staff were not friendly at all, especially around the swimming pool, where they were very rude. No single smile, barely responded with some sound when thanked them in Spanish… Iberostar, please consider that some guests spend a year or longer waiting for their dream holidays and choose your hotel at a significant cost (200 eur per night). Please treat your visitors with care!
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Servizio
Il personale è ampiamente descritto come cordiale, attento e professionale. Tuttavia, diverse recensioni citano check-in lenti o poco comunicativi, servizio al ristorante irregolare, mancati vantaggi VIP o tentativi di upselling e occasionali scortezie.
Recensioni degli ospiti correlate
10
Pratik
15 ott 2025
·
Soggiorno di 5 notti
Amazing service
Amazing service
8
Amanda
19 giu 2025
·
Soggiorno di 1 notte
Todo estaba bien excepto las recepcionistas flojas, al llegar a las 14.30h la habitación no estaba, sin problemas, pero nos dijeron que íbamos a recibir un mensaje cuando estaba, tomamos algo en el bar y a las 15.30h todavía nada y fuimos a recepción con otra chica. La habitación estaba preparada. Preguntamos por los extras de Expedia VIP/silver y nos iban a llamar a la habitación para informarnos. No recibimos ninguna llamada. Tampoco nos informaron sobre la media pension, pensamos que la cena era tipo buffet.
Todo estaba bien excepto las recepcionistas flojas, al llegar a las 14.30h la habitación no estaba, sin problemas, pero nos dijeron que íbamos a recibir un mensaje cuando estaba, tomamos algo en el bar y a las 15.30h todavía nada y fuimos a recepción con otra chica. La habitación estaba preparada. Preguntamos por los extras de Expedia VIP/silver y nos iban a llamar a la habitación para informarnos. No recibimos ninguna llamada. Tampoco nos informaron sobre la media pension, pensamos que la cena era tipo buffet.
8
Frank
29 dic 2024
·
Soggiorno di 7 notti
El Hotel Mencey sigue siguiendo un icono en Santa Cruz. Lástima que aunque muy amables, el personal dista de ser profesional, probablemente por falta de rotación y entrenamiento. En esta ocasión no se repetaron ni ofrecieron privilegios VIP Access sino cuando los solicitamos en la cuenta en el check-out. Para los que reservan buscando un trato especial por su estatus serán decepcionados!
El Hotel Mencey sigue siguiendo un icono en Santa Cruz. Lástima que aunque muy amables, el personal dista de ser profesional, probablemente por falta de rotación y entrenamiento. En esta ocasión no se repetaron ni ofrecieron privilegios VIP Access sino cuando los solicitamos en la cuenta en el check-out. Para los que reservan buscando un trato especial por su estatus serán decepcionados!
10
Barbara
28 ago 2024
·
Soggiorno di 4 notti
The staff was very friendly, kind and able to address all our needs during our stay. The buffet for breakfast was AMAZING!! you cant miss this, the variety of food is incredible, really really great! and for an affordable price. The hotel itself is gorgeous, you get your room service everyday, the restaurants, bar inside the property are beautiful, the pool area is clean with towels available at all times. The SPA receptionist was not very friendly, that is the only thing I wanted to point it out, she acted like she does not care if you get the service you want nor even explain the service they offer and how it works. But the Hotel itself is amazing and I will gave it 9 out 10.
The staff was very friendly, kind and able to address all our needs during our stay. The buffet for breakfast was AMAZING!! you cant miss this, the variety of food is incredible, really really great! and for an affordable price. The hotel itself is gorgeous, you get your room service everyday, the restaurants, bar inside the property are beautiful, the pool area is clean with towels available at all times. The SPA receptionist was not very friendly, that is the only thing I wanted to point it out, she acted like she does not care if you get the service you want nor even explain the service they offer and how it works. But the Hotel itself is amazing and I will gave it 9 out 10.
10
Liz
22 gen 2026
·
Soggiorno di 7 notti
Fantastic stay . Very well organised hotel . Everyone pleasant and helpful
Fantastic stay . Very well organised hotel . Everyone pleasant and helpful
4
Ian
3 feb 2026
·
Soggiorno di 1 notte
Check in was dismal. Said they would text when room ready. No text. Enquired in person at 3:00 and told room still not ready. No apology.
Check in was dismal. Said they would text when room ready. No text. Enquired in person at 3:00 and told room still not ready. No apology.
6
Bent
10 feb 2024
·
Soggiorno di 2 notti
Deilig hotell med god service, men dessverre en concierge ved navn Paula som burde finne seg en annen jobb.
Deilig hotell med god service, men dessverre en concierge ved navn Paula som burde finne seg en annen jobb.
10
Richard
12 set 2025
·
Soggiorno di 4 notti
What a beautiful place to stay. Nothing was to much trouble from the staff. Everyone has been so help and friendly and hard working. This hotel have been nothing short of outstanding.
What a beautiful place to stay. Nothing was to much trouble from the staff. Everyone has been so help and friendly and hard working. This hotel have been nothing short of outstanding.
6
Afshin
28 gen 2023
·
Soggiorno di 2 notti
The hotel itself is totally fine, but the restaurant was a disaster. The dinner experience ruined it for us. Despite what the reviews say, there are many excellent restaurants on the other side of the street. Dinner: They took 2.5 hours to serve our dinner! This ruined our night and left us with a negative impression of the hotel. Bar: Because of the reviews, I had high hopes. They only served overpriced, bad cocktails. Breakfast: Overpriced but high quality. If you come here, don't book any food services, and you'll have a fantastic stay.
The hotel itself is totally fine, but the restaurant was a disaster. The dinner experience ruined it for us. Despite what the reviews say, there are many excellent restaurants on the other side of the street. Dinner: They took 2.5 hours to serve our dinner! This ruined our night and left us with a negative impression of the hotel. Bar: Because of the reviews, I had high hopes. They only served overpriced, bad cocktails. Breakfast: Overpriced but high quality. If you come here, don't book any food services, and you'll have a fantastic stay.
8
Thom
5 nov 2025
·
Soggiorno di 5 notti
Nos alojamos cinco noches en el hotel Mencey. La primera impresión no fue la mejor: al llegar, esperamos unos 20 minutos para hacer el check-in pese a haberlo completado online. Se agradecerían máquinas de auto check-in para agilizar el proceso. El recepcionista fue amable y profesional. Habíamos solicitado una habitación con bañera, pero nos asignaron una con ducha. Tras comentarlo, nos pidieron volver al día siguiente y cumplieron, aunque el tapón del desagüe estaba roto (lo repararon después). Al regresar esa tarde, encontramos una botella de cava y unas tartaletas como detalle de cortesía, gesto que agradecimos mucho. Los restaurantes y bares ofrecen buena calidad, aunque en momentos puntuales el personal parecía sobrecargado. La piscina de agua salada es agradable, pero el servicio en la zona es algo lento. La habitación, una vez solucionado el problema, resultó cómoda y muy limpia. El edificio es precioso, con una ubicación excelente y un aire clásico muy elegante. Recomendaría el Mencey como un sólido hotel de 4 estrellas. Para alcanzar el nivel de un auténtico 5 estrellas, le faltan ciertos detalles que anticipen las necesidades del huésped y una política menos enfocada en cobrar por cada extra.
Nos alojamos cinco noches en el hotel Mencey. La primera impresión no fue la mejor: al llegar, esperamos unos 20 minutos para hacer el check-in pese a haberlo completado online. Se agradecerían máquinas de auto check-in para agilizar el proceso. El recepcionista fue amable y profesional. Habíamos solicitado una habitación con bañera, pero nos asignaron una con ducha. Tras comentarlo, nos pidieron volver al día siguiente y cumplieron, aunque el tapón del desagüe estaba roto (lo repararon después). Al regresar esa tarde, encontramos una botella de cava y unas tartaletas como detalle de cortesía, gesto que agradecimos mucho. Los restaurantes y bares ofrecen buena calidad, aunque en momentos puntuales el personal parecía sobrecargado. La piscina de agua salada es agradable, pero el servicio en la zona es algo lento. La habitación, una vez solucionado el problema, resultó cómoda y muy limpia. El edificio es precioso, con una ubicación excelente y un aire clásico muy elegante. Recomendaría el Mencey como un sólido hotel de 4 estrellas. Para alcanzar el nivel de un auténtico 5 estrellas, le faltan ciertos detalles que anticipen las necesidades del huésped y una política menos enfocada en cobrar por cada extra.
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Posizione
Posizione centrale, vicino al parco, che risulta tranquilla ma permette di raggiungere a piedi le attrazioni, i ristoranti e i mezzi di trasporto di Santa Cruz; comoda anche per i croceristi.
Recensioni degli ospiti correlate
10
Wayne
1 mar 2023
·
Soggiorno di 3 notti
This is a wonderful property located right near a very beautiful park and centrally located. The hotel and amenities are top quality and the staff is excellent.
This is a wonderful property located right near a very beautiful park and centrally located. The hotel and amenities are top quality and the staff is excellent.
8
Frank
29 dic 2022
·
Soggiorno di 3 notti
The building and setting is unique and beautiful. The location is very convenient but still secluded enough to be quiet. The garden is incredible.
The building and setting is unique and beautiful. The location is very convenient but still secluded enough to be quiet. The garden is incredible.
10
Greg
21 dic 2025
·
Soggiorno di 2 notti
Great location. Pretty facilities. Great breakfast. Helpful staff. Great pace for a few days in Santa Cruz.
Great location. Pretty facilities. Great breakfast. Helpful staff. Great pace for a few days in Santa Cruz.
10
Bruce
4 mag 2025
·
Soggiorno di 1 notte
great hotel. great location
great hotel. great location
10
Santeri
18 apr 2024
·
Soggiorno di 2 notti
Hotel was very nice! Breakfast was exellent. Perfect location.
Hotel was very nice! Breakfast was exellent. Perfect location.
10
Suzanne
10 apr 2024
·
Soggiorno di 1 notte
Great location for cruise passengers especially if they can land at the small airport in the north. Taxi ride from the larger international airport in the south can be quite costly.
Great location for cruise passengers especially if they can land at the small airport in the north. Taxi ride from the larger international airport in the south can be quite costly.
10
Richard
6 feb 2025
·
Soggiorno di 2 notti
Sehr schönes Hotel im ruhigen Teil der Stadt. Schöner Park gegenüber.
Sehr schönes Hotel im ruhigen Teil der Stadt. Schöner Park gegenüber.
10
Philip
27 dic 2025
·
Soggiorno di 3 notti
Fantastic hotel, very convenient for the city.
Fantastic hotel, very convenient for the city.
10
Ulf
23 lug 2025
·
Soggiorno di 2 notti
Mycket bekväm bas för ett affärsbesök i Santa Cruz. Utsikten mot trädgården är ett stort plus. Frukosten är av världsklass. Fint läge nära en fantastisk park och gångavstånd till shopping och restauranger.
Mycket bekväm bas för ett affärsbesök i Santa Cruz. Utsikten mot trädgården är ett stort plus. Frukosten är av världsklass. Fint läge nära en fantastisk park och gångavstånd till shopping och restauranger.
10
Martin
3 gen 2025
·
Soggiorno di 1 notte
Vi brukar bo på AC Marriott när vi är i Santa Cruz, men kommer framöver fortsätta bo på den här trevliga resorten. Hotellet ligger nära en mycket vacker park och du har bara några minuters promenad till restauranger och shopping. Tack till alla i hotellteamet för ett mycket fint bemötande.
Vi brukar bo på AC Marriott när vi är i Santa Cruz, men kommer framöver fortsätta bo på den här trevliga resorten. Hotellet ligger nära en mycket vacker park och du har bara några minuters promenad till restauranger och shopping. Tack till alla i hotellteamet för ett mycket fint bemötande.
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Ristorazione
La colazione è spesso evidenziata per la qualità e la varietà. Le esperienze a cena e al bar sono contrastanti, con segnalazioni di servizio lento, piatti inconsistenti e addebito per l'acqua naturale; il servizio à la carte con mezza pensione è apprezzato.
Recensioni degli ospiti correlate
10
Jacqueline
10 apr 2024
·
Soggiorno di 1 notte
This hotel is beautiful!! We stayed here 1 night before a cruise. Everything about this hotel is lovely. They even have a turtle pond near the pool. Their buffet in the main restaurant was amazing….both for dinner and breakfast.
This hotel is beautiful!! We stayed here 1 night before a cruise. Everything about this hotel is lovely. They even have a turtle pond near the pool. Their buffet in the main restaurant was amazing….both for dinner and breakfast.
10
Ivan
29 lug 2024
·
Soggiorno di 3 notti
Fantastic stay. Didn’t expect to queue for breakfast 15min, otherwise great. Breakfast options could be improved, especially for children. The room was great. Enjoyed the swimming pool. Would come back.
Fantastic stay. Didn’t expect to queue for breakfast 15min, otherwise great. Breakfast options could be improved, especially for children. The room was great. Enjoyed the swimming pool. Would come back.
10
Greg
21 dic 2025
·
Soggiorno di 2 notti
Great location. Pretty facilities. Great breakfast. Helpful staff. Great pace for a few days in Santa Cruz.
Great location. Pretty facilities. Great breakfast. Helpful staff. Great pace for a few days in Santa Cruz.
10
Ruth
7 apr 2023
·
Had a lovely stay at the Iberostar Heritage Grand Mencey. Lovely old building with good facilities. Well located near public transport, city centre and a pleasant little park. Loved: The comfortable bed, the pool and pool area, the spa facilities, the friendly and attentive staff, the amazing buffet breakfast that included an unprecedented amount of vegan options Negatives: 1. Lack of decent pillows - one little square pillow and a thin rectangle was not comfortable or supportive. I’d expect more from a 5-star hotel. 2. When we arrived there was a strong musty, wet towel smell in the bathroom. It never really went away and we were greeted by in on most returns to the room. Unsure if it was a smell from the pipes? 3. Not enough clothes hangers and a lack of places to hang wet towels. 4. Spa treatments lovely, but the price of them is quite high. 5. Tea bags in the room would have been nice. 6. Given the thought put into it at breakfast I would have liked to see more vegetarian/vegan options in the hotel restaurants/bar.
Had a lovely stay at the Iberostar Heritage Grand Mencey. Lovely old building with good facilities. Well located near public transport, city centre and a pleasant little park. Loved: The comfortable bed, the pool and pool area, the spa facilities, the friendly and attentive staff, the amazing buffet breakfast that included an unprecedented amount of vegan options Negatives: 1. Lack of decent pillows - one little square pillow and a thin rectangle was not comfortable or supportive. I’d expect more from a 5-star hotel. 2. When we arrived there was a strong musty, wet towel smell in the bathroom. It never really went away and we were greeted by in on most returns to the room. Unsure if it was a smell from the pipes? 3. Not enough clothes hangers and a lack of places to hang wet towels. 4. Spa treatments lovely, but the price of them is quite high. 5. Tea bags in the room would have been nice. 6. Given the thought put into it at breakfast I would have liked to see more vegetarian/vegan options in the hotel restaurants/bar.
10
Daniel
17 mar 2024
·
Soggiorno di 3 notti
Un magnifique hôtel de tradition… Ah, si tous les hôtels Iberostar étaient comme ça! En ville, mais dans les jardins de l’hôtel nous sommes en pleine villégiature. Nous avions très exceptionnellement choisi la formule demi-pension. La prestation reçue a été vraiment étonnante et dans le meilleur sens: service à la table très chic - les plats servis sous cloche d’argent, des spéciaux du jour, mais toute la carte est également disponible et cela dans une très belle salle à manger.
Un magnifique hôtel de tradition… Ah, si tous les hôtels Iberostar étaient comme ça! En ville, mais dans les jardins de l’hôtel nous sommes en pleine villégiature. Nous avions très exceptionnellement choisi la formule demi-pension. La prestation reçue a été vraiment étonnante et dans le meilleur sens: service à la table très chic - les plats servis sous cloche d’argent, des spéciaux du jour, mais toute la carte est également disponible et cela dans une très belle salle à manger.
10
Nils
23 set 2025
·
Soggiorno di 3 notti
Tolles Mittagessen, Personal durchwachsen und Abendessen immer mit der gleichen Karte. Das ist bei längeren Aufenthalten dann schwierig. Variieren kann dieses nur immer die Tagesempfehlung. Teils super unmotiviertes Personal. Beim Lunch hingegen auf der Terrasse neben dem Pool sehr gute Speisenauswahl. Toller Poolservice durch Carlos. Gute Auswahl beim Frühstück mit frischen Eierspeisen und super Säften (frisch gepresst und große Obstauswahl. Spa gegen Aufpreis möglich, sehr schöne großzügige und grüne Hotelanlage und ein gutes Gym. Parken gegen Aufpreis 12,-€ pro Tag im Parkhaus möglich. Super bequeme Betten und ein schönes Zimmer zum Innenhof (Poolsicht). Negativ zu erwähnen ist der Kaffee. Hier kann man nur den Filterkaffee trinken. Alles andere ungenießbar.
Tolles Mittagessen, Personal durchwachsen und Abendessen immer mit der gleichen Karte. Das ist bei längeren Aufenthalten dann schwierig. Variieren kann dieses nur immer die Tagesempfehlung. Teils super unmotiviertes Personal. Beim Lunch hingegen auf der Terrasse neben dem Pool sehr gute Speisenauswahl. Toller Poolservice durch Carlos. Gute Auswahl beim Frühstück mit frischen Eierspeisen und super Säften (frisch gepresst und große Obstauswahl. Spa gegen Aufpreis möglich, sehr schöne großzügige und grüne Hotelanlage und ein gutes Gym. Parken gegen Aufpreis 12,-€ pro Tag im Parkhaus möglich. Super bequeme Betten und ein schönes Zimmer zum Innenhof (Poolsicht). Negativ zu erwähnen ist der Kaffee. Hier kann man nur den Filterkaffee trinken. Alles andere ungenießbar.
10
Alexander
27 giu 2025
·
Soggiorno di 12 notti
Stayed here many times over the years. Been about 5 years since last visit and delighted to say that it’s better than ever. Staff are wonderful and friendly. Best hotel buffet breakfast that I’ve experienced. Public spaces great and fantastic pool area to relax and chill.
Stayed here many times over the years. Been about 5 years since last visit and delighted to say that it’s better than ever. Staff are wonderful and friendly. Best hotel buffet breakfast that I’ve experienced. Public spaces great and fantastic pool area to relax and chill.
6
Afshin
28 gen 2023
·
Soggiorno di 2 notti
The hotel itself is totally fine, but the restaurant was a disaster. The dinner experience ruined it for us. Despite what the reviews say, there are many excellent restaurants on the other side of the street. Dinner: They took 2.5 hours to serve our dinner! This ruined our night and left us with a negative impression of the hotel. Bar: Because of the reviews, I had high hopes. They only served overpriced, bad cocktails. Breakfast: Overpriced but high quality. If you come here, don't book any food services, and you'll have a fantastic stay.
The hotel itself is totally fine, but the restaurant was a disaster. The dinner experience ruined it for us. Despite what the reviews say, there are many excellent restaurants on the other side of the street. Dinner: They took 2.5 hours to serve our dinner! This ruined our night and left us with a negative impression of the hotel. Bar: Because of the reviews, I had high hopes. They only served overpriced, bad cocktails. Breakfast: Overpriced but high quality. If you come here, don't book any food services, and you'll have a fantastic stay.
8
Mark
10 feb 2025
·
Soggiorno di 7 notti
A great hotel, but not a 5 star. Staff service was intermittent, particularly in the restaurant at breakfast and dinner. One dinner was excellent, the next, the fish was over cooked and too salty. Could have been so much better
A great hotel, but not a 5 star. Staff service was intermittent, particularly in the restaurant at breakfast and dinner. One dinner was excellent, the next, the fish was over cooked and too salty. Could have been so much better
8
Darryl
17 nov 2025
·
Soggiorno di 1 notte
Disappointed that they charge for plain water in the restaurants. Not sparkling, bottled or specialty water, but just water.
Disappointed that they charge for plain water in the restaurants. Not sparkling, bottled or specialty water, but just water.
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8
Mauro
1 mag 2025
·
Soggiorno di 2 notti
All'arrivo alle ore 14.10 la stanza non è disponibile (check in dalle ore 15) e piattaforma Iberostar fuori uso. La reception parla solo spagnolo (faccio domande in inglese e le risposte sono tutte in spagnolo), inaccettabile in un 5 stelle. Impossibilitati a fare il check in andiamo in spiaggia e torniamo alle 19.20. Piattaforma check in ancora fuori uso. In tutto questo vedo dei bicchieri con cui di solito i 5 stelle usano come welcome drink, che nonostante il disagio nessuno ci offre. Finalmente alle ore 20 riusciamo a prendere possesso della stanza, molto bella (vista giardino), al primo piano, esattamente sopra le stoviglie e posate della colazione. Quindi, rumore già dalle 7.30 del mattino. Piscina, spazi comuni stupendi. Camera dotata di tutti i comfort. Colazione eccellente nei prodotti: unica perplessità le bevande calde non vengono portate al tavolo (eccetto caffè americano). Nessuna traccia di servizio expedia vip: no check in anticipato (ore 11), né upgrade (ho avuto la stanza pagata). Detto questo, nonostante il personale alla reception, è un bellissimo albergo.
All'arrivo alle ore 14.10 la stanza non è disponibile (check in dalle ore 15) e piattaforma Iberostar fuori uso. La reception parla solo spagnolo (faccio domande in inglese e le risposte sono tutte in spagnolo), inaccettabile in un 5 stelle. Impossibilitati a fare il check in andiamo in spiaggia e torniamo alle 19.20. Piattaforma check in ancora fuori uso. In tutto questo vedo dei bicchieri con cui di solito i 5 stelle usano come welcome drink, che nonostante il disagio nessuno ci offre. Finalmente alle ore 20 riusciamo a prendere possesso della stanza, molto bella (vista giardino), al primo piano, esattamente sopra le stoviglie e posate della colazione. Quindi, rumore già dalle 7.30 del mattino. Piscina, spazi comuni stupendi. Camera dotata di tutti i comfort. Colazione eccellente nei prodotti: unica perplessità le bevande calde non vengono portate al tavolo (eccetto caffè americano). Nessuna traccia di servizio expedia vip: no check in anticipato (ore 11), né upgrade (ho avuto la stanza pagata). Detto questo, nonostante il personale alla reception, è un bellissimo albergo.
10
Ulf
2 settimane fa
·
Soggiorno di 1 notte
Mycket bra femstjärnigt hotell. Ett klassiskt hotell i fint läge nära parken och centrum med shopping femton minuters promenad bort. Mycket prisvärt.
Mycket bra femstjärnigt hotell. Ett klassiskt hotell i fint läge nära parken och centrum med shopping femton minuters promenad bort. Mycket prisvärt.
10
Santiago
4 settimane fa
·
Soggiorno di 1 notte
Hotel muy bueno, de calidad superior. Habitación cómoda y amplia. Buen servicio de limpieza y muy buena atención. Bien ubicado en la ciudad, con muchos servicios y zonas de interés alrededor.
Hotel muy bueno, de calidad superior. Habitación cómoda y amplia. Buen servicio de limpieza y muy buena atención. Bien ubicado en la ciudad, con muchos servicios y zonas de interés alrededor.
10
Ulf
6 ago 2026
·
Soggiorno di 2 notti
Fantastiskt klassiskt femstjärnigt hotell. Generösa ytor inne och utomhus. Trevlig trädgård och fin pool. Balkong mot trädgården rekommenderas. Frukost i världsklass. Utmärkt bar. Rummet stort och bekvämt. Personalen i receptionen är alltid vänlig och hjälpsam.
Fantastiskt klassiskt femstjärnigt hotell. Generösa ytor inne och utomhus. Trevlig trädgård och fin pool. Balkong mot trädgården rekommenderas. Frukost i världsklass. Utmärkt bar. Rummet stort och bekvämt. Personalen i receptionen är alltid vänlig och hjälpsam.
8
Juan
2 ago 2026
·
Soggiorno di 3 notti
Good location with very nice pool and helpful staff
Good location with very nice pool and helpful staff
Politiche della struttura
Check-in
Check-out
Dalle 15:00 alle 23:59
Prima delle 12:00
Hai delle domande?
Le risposte istantanee dell'IA si basano su informazioni sugli hotel
Prezzi per le prossime date
settembre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
ottobre 2026
dom | lun | mar | mer | gio | ven | sab |
|---|---|---|---|---|---|---|
Più economico
Più costoso
Prezzo medio per notte per tutte le offerte, con tasse e costi.
Prezzi in USD per 2 ospiti, aggiornati ogni giorno.
- 2026-09-20: 189.72150343594362USD
- 2026-09-21: 160.4740950239563USD
- 2026-09-22: 149.573793086792USD
- 2026-09-23: 136.7829141505127USD
- 2026-09-24: 137.3882569594879USD
- 2026-09-25: 136.00436867082215USD
- 2026-09-26: 136.77531662078857USD
- 2026-09-27: 136.64561593478393USD
- 2026-09-28: 147.341152191803USD
- 2026-09-29: 148.1120738830261USD
- 2026-09-30: 154.88037USD
- 2026-10-01: 164.058466USD
- 2026-10-02: 157.514997243042USD
- 2026-10-03: 156.01649829284668USD
- 2026-10-04: 147.18855388165284USD
- 2026-10-05: 153.733108USD
- 2026-10-06: 147.97642121520997USD
- 2026-10-07: 153.733108USD
- 2026-10-08: 154.9138411447754USD
- 2026-10-09: 149.21157998190307USD
- 2026-10-10: 154.88037USD
- 2026-10-11: 154.88037USD
- 2026-10-12: 147.04477850924684USD
- 2026-10-13: 147.97642121520997USD
- 2026-10-14: 154.9138411447754USD
- 2026-10-15: 153.8821001094055USD
- 2026-10-16: 153.733108USD
- 2026-10-17: 154.88037USD
- 2026-10-18: 149.21157998190307USD
- 2026-10-19: 147.7972315510254USD
- 2026-10-20: 149.21157998190307USD
- 2026-10-21: 147.97642121520997USD
- 2026-10-22: 154.9138411447754USD
- 2026-10-23: 154.9138411447754USD
- 2026-10-24: 154.88037USD
- 2026-10-25: 149.21157998190307USD
- 2026-10-26: 159.9546095526123USD
- 2026-10-27: 162.90940089962768USD
- 2026-10-28: 161.22812359033202USD
- 2026-10-29: 161.76394200000001USD
- 2026-10-30: 162.90940089962768USD
- 2026-10-31: 161.76394200000001USD
- 2026-11-01: 184.89717709609985USD
- 2026-11-02: 184.89717709609985USD
- 2026-11-03: 178.8411406378479USD
- 2026-11-04: 184.89717709609985USD
- 2026-11-05: 175.90217456011962USD
- 2026-11-06: 170.83759822503663USD
- 2026-11-07: 174.383824USD
- 2026-11-08: 170.95418704522706USD
- 2026-11-09: 170.93041412963868USD
- 2026-11-10: 175.90217456011962USD
- 2026-11-11: 174.65015768023682USD
- 2026-11-12: 233.84116381204223USD
- 2026-11-13: 175.90217456011962USD
- 2026-11-14: 174.383824USD
- 2026-11-15: 171.20791652868652USD
- 2026-11-16: 175.90217456011962USD
- 2026-11-17: 174.383824USD
- 2026-11-18: 175.90217456011962USD
- 2026-11-19: 175.531086USD
- 2026-11-20: 170.6950657664795USD
Il personale alla reception si occupa di accogliere gli ospiti all'arrivo. Se hai domande, contatta la struttura tramite i recapiti indicati sulla conferma di prenotazione. Le informazioni fornite dalla struttura potrebbero essere tradotte con strumenti di traduzione automatica. La struttura richiede un codice di abbigliamento casual-elegante (pantaloni per gli uomini) presso tutti i ristoranti in loco. Non sono ammessi pantaloncini, costumi, abiti senza maniche e infradito; sono richieste scarpe chiuse. Questa struttura non ammette cambi ai nominativi delle prenotazioni. Il nome sulla prenotazione deve corrispondere al nome dell'ospite che effettua il check-in e soggiorna presso la struttura; è richiesto un documento d'identità con foto.
Il check-in deve essere effettuato da una persona con almeno 18 anni.
- Per eventuali ospiti aggiuntivi possono essere previsti supplementi, variabili in base alla politica della struttura.
- All'arrivo, oltre a un documento di identità comprensivo di foto, potrebbero essere richieste una carta di credito/debito o una caparra in contanti per eventuali spese accessorie.
- Tutte le richieste speciali sono soggette a disponibilità al momento dell'arrivo e possono comportare spese aggiuntive. Le richieste speciali non sono garantite.
- Per le prenotazioni di gruppo (più di 8 camere nella stessa struttura e per le stesse date) possono essere previste politiche di cancellazione speciali o costi aggiuntivi.
- Questa struttura accetta pagamenti tramite carte di credito, carte di debito e i contanti
- La struttura è dotata di un estintore antincendio e un rilevatore di fumo
- Questa struttura dispone di spazi all'aperto, come balconi, patio, terrazze, che potrebbero non essere adatti ai bambini. In caso di dubbi, ti consigliamo di contattare la struttura prima dell'arrivo per avere la conferma che disponga di una camera adatta a te.
- Questa struttura usa un servizio di pulizia professionale
- Le norme culturali e i regolamenti per gli ospiti variano a seconda del paese e della struttura in questione. Le condizioni indicate sono fornite dalla struttura.
- In base alla normativa vigente, non si accettano pagamenti in contanti per importi superiori a 1000 EUR. Per maggiori informazioni, contatta direttamente la struttura utilizzando i recapiti indicati nella conferma della prenotazione.
- È necessario prenotare i massaggi e i trattamenti spa. Per effettuare la prenotazione, contattare un hotel prima dell'arrivo, utilizzando i recapiti riportati nella conferma della prenotazione.
- Fino a 2 bambini o ragazzi di età pari o inferiore a 12 anni soggiornano gratuitamente nella camera dei genitori o dei tutori, utilizzando i letti presenti.
- Nelle camere della struttura sono ammessi solo gli ospiti registrati.
- Le pulizie sono a cura di un servizio professionale.
- Costo colazione a buffet: tra 20 EUR e 30 EUR per gli adulti e tra 20 EUR e 30 EUR per i bambini (importi approssimativi)
- Supplemento parcheggio nelle vicinanze: 12 EUR al giorno (a 20 metri di distanza)
- Supplemento per le dotazioni: 20 EUR a persona, al giorno e include l'uso del servizio spa
È possibile che questo elenco non sia completo. Tariffe e depositi potrebbero non includere le tasse e sono soggetti a modifiche.
Servizi popolari
Parcheggio
Ristorante
Piscina
Business center
Servizio in camera
Banco escursioni
Servizi
Business center
Banco escursioni
Lavanderia a secco
Servizio di pulizia
Servizio banchetti
Cambio valuta
Cassetta di sicurezza
Deposito bagagli
Zona fumatori
Check-in/check-out veloce
Lavanderia self-service
24-Hour Front Desk
Attività
Piscina
Casinò
Giardino
Piscina coperta
Piscina scoperta
Piscina scoperta riscaldata
Musica dal vivo
Pool (Indoor)
Mobili da esterno
Pool (Seasonal Outdoor)
Terrazza
Fitness Center (nearby)
Informazioni generali
Servizio in camera
Ristorante
Camere non fumatori
Sauna
Idromassaggio/Jacuzzi
Bagno turco
Massaggi
Solarium
SPA e centro benessere
Trattamenti corpo
Trattamenti viso
Colazione in camera
Beach Sun Loungers
Snack Bar/Deli
Parcheggio
Parcheggio
Parking (Limited)
Parking Onsite
Internet
Wi-fi gratuito