Iberostar Heritage Grand Mencey
US$ 246
/ noite
Média para novembro
Preços para Iberostar Heritage Grand Mencey
Selecione datas para ver preços e disponibilidade
US$ 246
/ noite
Média para novembro
Média de preços por mês
Em Iberostar Heritage Grand Mencey, a diária custa em média US$ 142 no mês mais barato (julho) e US$ 246 no mês mais caro (novembro), com base nos últimos 12 meses.
| Mês | Preço médio |
|---|---|
| janeiro | US$ 245 |
| fevereiro | US$ 208 |
| março | US$ 204 |
| abril | US$ 176 |
| maio | US$ 161 |
| junho | US$ 151 |
| julho | US$ 142 |
| agosto | US$ 148 |
| setembro | US$ 153 |
| outubro | US$ 194 |
| novembro | US$ 246 |
| dezembro | US$ 204 |
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nov. · US$ 246
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Mais caro: novembro (aprox. US$ 246)
Mais barato: julho (aprox. US$ 142)
Sobre esta propriedade
Relaxe no spa de serviço completo, onde você pode desfrutar de massagens, tratamentos para o corpo e tratamentos faciais. Se estiver a fim de recreação, encontrará um centro de bem-estar, uma piscina externa e uma sauna seca. Este hotel ofe...
Comodidades
Relaxe no spa de serviço completo, onde você pode desfrutar de massagens, tratamentos para o corpo e tratamentos faciais. Se estiver a fim de recreação, encontrará um centro de bem-estar, uma piscina externa e uma sauna seca. Este hotel oferece comodidades como Wi-Fi de cortesia, serviços de concierge e serviços de casamento.
Comodidades
As comodidades presentes incluem acesso grátis à internet com fio, um business center e check-in expresso. Hotel oferece instalações para eventos, como um centro de conferências e 9 salas de reunião. Estacionamento limitado está disponível no local.
Jantar
Saboreie pratos da culinária internacional no Los Menceyes, um dos 4 restaurantes neste hotel, ou hospede-se no local e aproveite o serviço de quarto (horário limitado). Relaxe com uma bebida refrescante em um bar ao lado da piscina ou em um dos 2 bares/lounges. Há café da manhã (buffet) disponível diariamente, entre 7h e 10h30, mediante uma taxa.
Quartos
Sinta-se em casa em um de nossos 261 quartos com decoração individual, com frigobares e TVs de plasma. A propriedade oferece Wi-Fi de cortesia para navegar na web e canais via satélite para a sua diversão. Banheiro privativo com banheiras ou chuveiros apresenta produtos de toalete de cortesia e secadores de cabelo. As comodidades incluem telefones, além de cofres e escrivaninhas.
Localização
Em Santa Cruz de Tenerife, Iberostar Heritage Grand Mencey fica só a alguns passos de Rambla de Santa Cruz e de Garcia Sanabria Park. Este hotel de luxo fica a 14,1 km de Praia Teresitas e a 1,1 km de Paróquia de Nossa Senhora do Pilar.
Lugares próximos
Rambla de Santa Cruz(0.1 milhas)
Garcia Sanabria Park(0.1 milhas)
Paróquia de Nossa Senhora do Pilar(0.4 milhas)
Museo Militar Regional de Canarias(0.4 milhas)
Museu de Belas Artes(0.6 milhas)
Paróquia de São Francisco de Assis(0.6 milhas)
Plaça d'Espanya (Plaza de España)(0.7 milhas)
Centro de Arte La Recova(0.7 milhas)
Teatro Guimerá(0.7 milhas)
Igreja de Nossa Senhora da Conceição(0.9 milhas)
Tenerife Espacio de las Artes(0.9 milhas)
Mercado de Nuestra Señora de África(0.9 milhas)
Praia de Tahodio(0.9 milhas)
Plaza Iglesia(0.9 milhas)
Museo de la Naturaleza y el Hombre(0.9 milhas)
Aeroporto Tenerife do Norte (TFN)(8.6 milhas)
Aeroporto de Tenerife do Sul (TFS)(39.5 milhas)
Estacionamento
Restaurante
Piscina
Centro de negócios
Serviço de quarto
Balcão de turismo
Localização
Dr. José Naveiras, 38, Santa Cruz de Tenerife, Ilhas Canárias, Espanha
Rambla de Santa Cruz (0.1 milhas)
Garcia Sanabria Park (0.1 milhas)
Paróquia de Nossa Senhora do Pilar (0.4 milhas)
Museo Militar Regional de Canarias (0.4 milhas)
Museu de Belas Artes (0.6 milhas)
Paróquia de São Francisco de Assis (0.6 milhas)
Opções de quarto
6
Suíte
Detalhes do quarto
1 Cama Queen
Acomoda 3
549 ft²
Ar condicionadoWi-Fi (gratuito)Camas dobráveis ou extras (gratuitas)
5
Quarto família
Detalhes do quarto
1 Cama King
2 Camas De Solteiro
Acomoda 2
484 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou extras (gratuitas)
6
Quarto casal
Detalhes do quarto
2 Camas De Solteiro
1 Cama King
Acomoda 2
334 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou extras (gratuitas)
5
Suíte júnior
Detalhes do quarto
2 Camas De Solteiro
1 Cama King
Acomoda 3
484 ft²
Ar condicionadoWi-Fi (gratuito)Camas dobráveis ou extras (gratuitas)Banheira de hidromassagem privativa internaBanheira de hidromassagem privativa
6
Quarto casal de uso individual
Detalhes do quarto
1 Cama King
2 Camas De Solteiro
334 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou extras (gratuitas)
5
Quarto casal superior
Detalhes do quarto
1 Cama King
2 Camas De Solteiro
Acomoda 2
312 ft²
Ar condicionadoWi-Fi (gratuito)Camas dobráveis ou extras (gratuitas)
6
Quarto casal, vista para o jardim (single use)
Detalhes do quarto
1 Cama King
2 Camas De Solteiro
388 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou extras (gratuitas)
5
Quarto casal (with Garden)
Detalhes do quarto
1 Cama King
2 Camas De Solteiro
Acomoda 2
334 ft²
VarandaAr condicionadoWi-Fi (gratuito)Camas dobráveis ou extras (gratuitas)
5
Quarto família (2 Adults & 1 Child)
Detalhes do quarto
1 Cama King
2 Camas De Solteiro
Acomoda 2
484 ft²
VarandaAr condicionadoWi-Fi (gratuito)Banheiro privativo
Avaliações dos hóspedes sobre Iberostar Heritage Grand Mencey
8.9
Fabuloso
Com base em 1.818 avaliações verificadas
Quem se hospeda aqui?
Negócios
16%
Casal
52%
Famílias
19%
Grupos
7%
Viajantes individuais
4%
Opinião dos hóspedes
Resumo gerado por IA com base em avaliações recentes dos hóspedes
O Iberostar Heritage Grand Mencey impressiona muitos hóspedes com seu elegante edifício histórico, jardins exuberantes e piscina, localização central, mas tranquila, ao lado de um parque, equipe atenciosa e café da manhã frequentemente elogiado. Outros, no entanto, observam aspectos que não atingem os padrões de um verdadeiro hotel cinco estrelas.
Leia maisIsso foi útil?
Opinião dos hóspedes
O Iberostar Heritage Grand Mencey impressiona muitos hóspedes com seu elegante edifício histórico, jardins exuberantes e piscina, localização central, mas tranquila, ao lado de um parque, equipe atenciosa e café da manhã frequentemente elogiado. Outros, no entanto, observam aspectos que não atingem os padrões de um verdadeiro hotel cinco estrelas.
Os quartos são frequentemente descritos como espaçosos e confortáveis, com vista para o jardim ou a piscina, mas comentários recorrentes mencionam decoração datada, problemas ocasionais com o ar condicionado, barulho à noite, colchões firmes ou cedendo, iluminação fraca e comodidades limitadas no quarto, como chaleiras ou tomadas suficientes. As instalações são semelhantes às de um resort na cidade, embora o acesso ao spa e o estacionamento geralmente tenham custos adicionais, e o jantar além do café da manhã pode ser irregular, com serviço lento e cobrança por água da torneira. Espere uma bela estadia em um oásis urbano com fortes comodidades e algumas lacunas em termos de valor ou serviço.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
Comodidades
Os hóspedes apreciam a grande piscina ao ar livre, a academia bem equipada e o spa no local, além de jardins agradáveis e vários espaços de bar/restaurante. Observe que o acesso ao spa e o estacionamento geralmente são cobrados, e as quadras de padel precisam ser reformadas.
Avaliações dos hóspedes relacionadas
10
S.
31 de jan. de 2026
·
Hospedou-se por 3 noites
Room was perfect. Hotel facilities are excellent.
Room was perfect. Hotel facilities are excellent.
10
cornelia
11 de jan. de 2026
·
Hospedou-se por 3 noites
Well appointed, lots of food choices around, reasonable breakfast, very helpful staff, spa and sauna on premises.
Well appointed, lots of food choices around, reasonable breakfast, very helpful staff, spa and sauna on premises.
10
David
11 de fev. de 2026
·
Hospedou-se por 5 noites
A beautiful hotel with ample facilities. Nice pool. Excellent breakfast. Nicely situated.
A beautiful hotel with ample facilities. Nice pool. Excellent breakfast. Nicely situated.
10
PETER
25 de jul. de 2024
·
Hospedou-se por 1 noite
We always use the Mencey hotel when we stay in Santa Cruz. The pool is absolutely fantastic as I swim 2 km a day. Staff are friendly and excellent.
We always use the Mencey hotel when we stay in Santa Cruz. The pool is absolutely fantastic as I swim 2 km a day. Staff are friendly and excellent.
10
Tejal
20 de jul. de 2023
·
Hospedou-se por 3 noites
Really nice property with amazing amenities, restaurants, and common spaces. Staff is great, and so is the gym and spa. I think the rooms are probably due for a bit of renovation/furniture upgrade, but they are clean and comfortable
Really nice property with amazing amenities, restaurants, and common spaces. Staff is great, and so is the gym and spa. I think the rooms are probably due for a bit of renovation/furniture upgrade, but they are clean and comfortable
10
Nils
23 de set. de 2025
·
Hospedou-se por 3 noites
Tolles Mittagessen, Personal durchwachsen und Abendessen immer mit der gleichen Karte. Das ist bei längeren Aufenthalten dann schwierig. Variieren kann dieses nur immer die Tagesempfehlung. Teils super unmotiviertes Personal. Beim Lunch hingegen auf der Terrasse neben dem Pool sehr gute Speisenauswahl. Toller Poolservice durch Carlos. Gute Auswahl beim Frühstück mit frischen Eierspeisen und super Säften (frisch gepresst und große Obstauswahl. Spa gegen Aufpreis möglich, sehr schöne großzügige und grüne Hotelanlage und ein gutes Gym. Parken gegen Aufpreis 12,-€ pro Tag im Parkhaus möglich. Super bequeme Betten und ein schönes Zimmer zum Innenhof (Poolsicht). Negativ zu erwähnen ist der Kaffee. Hier kann man nur den Filterkaffee trinken. Alles andere ungenießbar.
Tolles Mittagessen, Personal durchwachsen und Abendessen immer mit der gleichen Karte. Das ist bei längeren Aufenthalten dann schwierig. Variieren kann dieses nur immer die Tagesempfehlung. Teils super unmotiviertes Personal. Beim Lunch hingegen auf der Terrasse neben dem Pool sehr gute Speisenauswahl. Toller Poolservice durch Carlos. Gute Auswahl beim Frühstück mit frischen Eierspeisen und super Säften (frisch gepresst und große Obstauswahl. Spa gegen Aufpreis möglich, sehr schöne großzügige und grüne Hotelanlage und ein gutes Gym. Parken gegen Aufpreis 12,-€ pro Tag im Parkhaus möglich. Super bequeme Betten und ein schönes Zimmer zum Innenhof (Poolsicht). Negativ zu erwähnen ist der Kaffee. Hier kann man nur den Filterkaffee trinken. Alles andere ungenießbar.
8
ALFONSO
7 de out. de 2024
·
Hospedou-se por 3 noites
Fantastic F&B offering Fantastic gym & pool areas Large rooms But ... Padel courts need renovation!!
Fantastic F&B offering Fantastic gym & pool areas Large rooms But ... Padel courts need renovation!!
8
Sarajane
21 de nov. de 2023
·
Hospedou-se por 3 noites
A warm welcome after a 40 min drive from the airport. Room was a junior suite which was clean, spacious and look over a beautiful garden. Mini bar fully stocked and robe, slippers and creams were a delightful addition. Coffee machine in our room but the pods were not re stocked so was only able to use it our first night. We stayed 3 nights. Breakfast was full of healthy hearty selection and all delicious. Freshly squeezed orange juice hit the spot. Our evening meal was equally as nice with a good choice of menu. The bar area was our favourite. We originally had plans to go out, but feeling comfortable in such a pretty setting, served by the most friendly waiters, there was no need to venture out. The pool and pool bar area was tranquil and we enjoyed the peace and warm swim. Fully equipped gym looking out to the mountains made my morning run more enjoyable. The only gripe was we booked due to being a spa hotel, there is a spa but at additional cost. I didn’t recall reading this, so it came at a surprise. To be honest, we didn’t need the additional activity as we found relaxing and enjoying our peaceful surroundings in the late winter sun, was exactly what we required. We will most definitely return.
A warm welcome after a 40 min drive from the airport. Room was a junior suite which was clean, spacious and look over a beautiful garden. Mini bar fully stocked and robe, slippers and creams were a delightful addition. Coffee machine in our room but the pods were not re stocked so was only able to use it our first night. We stayed 3 nights. Breakfast was full of healthy hearty selection and all delicious. Freshly squeezed orange juice hit the spot. Our evening meal was equally as nice with a good choice of menu. The bar area was our favourite. We originally had plans to go out, but feeling comfortable in such a pretty setting, served by the most friendly waiters, there was no need to venture out. The pool and pool bar area was tranquil and we enjoyed the peace and warm swim. Fully equipped gym looking out to the mountains made my morning run more enjoyable. The only gripe was we booked due to being a spa hotel, there is a spa but at additional cost. I didn’t recall reading this, so it came at a surprise. To be honest, we didn’t need the additional activity as we found relaxing and enjoying our peaceful surroundings in the late winter sun, was exactly what we required. We will most definitely return.
10
Helle
15 de jul. de 2025
·
Hospedou-se por 5 noites
Vi hadde 5 fantastiske dager i Santa Cruz og nøt hvert sekund på hotellet. Veldige hyggelig og imøtekomme personale og fine fasiliteter.
Vi hadde 5 fantastiske dager i Santa Cruz og nøt hvert sekund på hotellet. Veldige hyggelig og imøtekomme personale og fine fasiliteter.
10
Blake
7 de jun. de 2024
·
Hospedou-se por 6 noites
The hotel and its grounds are beautiful, and the location in Santa Cruz is perfect. My wife and I stayed here for our honeymoon and I can’t say enough good things about our experience; the staff made us feel welcome and provided excellent and friendly service. The pool, spa, and workout facilities were beautiful and the view of the hills of Tenerife were stunning. We will recommend this hotel to our friends and family and are looking forward to coming back here again in the future!
The hotel and its grounds are beautiful, and the location in Santa Cruz is perfect. My wife and I stayed here for our honeymoon and I can’t say enough good things about our experience; the staff made us feel welcome and provided excellent and friendly service. The pool, spa, and workout facilities were beautiful and the view of the hills of Tenerife were stunning. We will recommend this hotel to our friends and family and are looking forward to coming back here again in the future!
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Limpeza
A maioria dos comentários elogia a limpeza dos quartos e a boa conservação das áreas comuns. Alguns relatam falhas, como odores de mofo, substituição ou esvaziamento inconsistente de toalhas e lixeiras, e ocasionais omissões na limpeza.
Avaliações dos hóspedes relacionadas
10
Robert
2 de ago. de 2025
·
Hospedou-se por 6 noites
Ik kijk terug op 6 fantastische dagen. Wat een heerlijk hotel! Kamers waren brandschoon en ruim: strak opgemaakt goed bed, schone vloer, frisse handdoeken, glanzende badkamer. Ook gangen, liften en lobby goed onderhouden. Personeel is zeer vriendelijk, rustig en meedenkend. In restaurant en bar wordt goed opgelet, service met een glimlach. Bij de bar ruime keuze aan cocktails. Het zwembad is schoon en ruim. Bediening tot aan je ligbed, vaak met een praatje erbij. Een vaste badmeester houdt toezicht en is benaderbaar, wat een veilig gevoel geeft, zeker voor ouders met kinderen. Eten is gevarieerd, goed op temperatuur en wordt steeds aangevuld. De Ibero-app werkt prettig: bestellingen gaan via de app, je hoeft niet steeds je portemonnee te pakken en je rekent alles in één keer af bij vertrek. Het centrum ligt op 10 tot 15 minuten lopen, of is bereikbaar met de bus. Halte dichtbij. Buslijn 10 rijdt vanaf vliegveld Tenerife Zuid naar het busstation van Santa Cruz (ca. 50 min, €5-€6). Playa de Las Teresitas is bereikbaar met bus 910, elke 10 minuten, rit van ca. 15 min (€1-€2). Mooi strand met palmbomen en uitzicht op de bergen. Het kan druk zijn, maar blijft een fijne plek om te liggen of te zwemmen. Hotel voor jong en oud. Ik heb genoten.
Ik kijk terug op 6 fantastische dagen. Wat een heerlijk hotel! Kamers waren brandschoon en ruim: strak opgemaakt goed bed, schone vloer, frisse handdoeken, glanzende badkamer. Ook gangen, liften en lobby goed onderhouden. Personeel is zeer vriendelijk, rustig en meedenkend. In restaurant en bar wordt goed opgelet, service met een glimlach. Bij de bar ruime keuze aan cocktails. Het zwembad is schoon en ruim. Bediening tot aan je ligbed, vaak met een praatje erbij. Een vaste badmeester houdt toezicht en is benaderbaar, wat een veilig gevoel geeft, zeker voor ouders met kinderen. Eten is gevarieerd, goed op temperatuur en wordt steeds aangevuld. De Ibero-app werkt prettig: bestellingen gaan via de app, je hoeft niet steeds je portemonnee te pakken en je rekent alles in één keer af bij vertrek. Het centrum ligt op 10 tot 15 minuten lopen, of is bereikbaar met de bus. Halte dichtbij. Buslijn 10 rijdt vanaf vliegveld Tenerife Zuid naar het busstation van Santa Cruz (ca. 50 min, €5-€6). Playa de Las Teresitas is bereikbaar met bus 910, elke 10 minuten, rit van ca. 15 min (€1-€2). Mooi strand met palmbomen en uitzicht op de bergen. Het kan druk zijn, maar blijft een fijne plek om te liggen of te zwemmen. Hotel voor jong en oud. Ik heb genoten.
10
Richard
2 de abr. de 2023
·
Hospedou-se por 7 noites
Room very clean, garden side quiet and peaceful. Staff excellent and always helpful. Breakfast lovely and amenities such as gym and pool equally good. An excellent hotel - one of the best we have ever stayed in. Thoroughly recommend.
Room very clean, garden side quiet and peaceful. Staff excellent and always helpful. Breakfast lovely and amenities such as gym and pool equally good. An excellent hotel - one of the best we have ever stayed in. Thoroughly recommend.
8
CLIFFORD
17 de nov. de 2025
·
Hospedou-se por 1 noite
Room and entire facility was spotless. Staff very helpful.
Room and entire facility was spotless. Staff very helpful.
8
Moritz
23 de dez. de 2024
·
Hospedou-se por 3 noites
Sehr schöne zentralgelegene Anlage in der Innenstadt. Alle Mitarbeiter waren sehr freundlich. Das Zimmer war leider schon etwas abgewohnt.
Sehr schöne zentralgelegene Anlage in der Innenstadt. Alle Mitarbeiter waren sehr freundlich. Das Zimmer war leider schon etwas abgewohnt.
10
Gamal
23 de fev. de 2026
·
Hospedou-se por 4 noites
The room was very clean and spacious with a nice balcony.
The room was very clean and spacious with a nice balcony.
8
Sabrina
26 de jul. de 2024
·
Hospedou-se por 8 noites
Bel hôtel avec une piscine qui manque d’activités pour les enfants ou de musique. Le restaurant demi-pension est très bon mais pas de buffet et choix à la carte. Les boissons sont payantes et l’eau également. La chambre est correcte mais le nettoyage et rudimentaire. Les serviettes ne sont pas régulièrement changées, même lorsqu’elles se trouvent sur le sol. Les capsules de café ne sont pas systématiquement renflouées non plus. En ce qui concerne le personnel, très gentil et serviable. Au niveau de la langue, l’anglais n’est pas maîtrisé par tous et pas de français. Possibilité de se garer aux alentours assez limitée et parking assez coûteux (10€ la journée si vous prenez plusieurs jours, 12€ la journée si vous en prenez qu’un jour) Sinon, dans l’ensemble, bon séjour dans un très bel hôtel à 15 min à pied des rues commerçantes.
Bel hôtel avec une piscine qui manque d’activités pour les enfants ou de musique. Le restaurant demi-pension est très bon mais pas de buffet et choix à la carte. Les boissons sont payantes et l’eau également. La chambre est correcte mais le nettoyage et rudimentaire. Les serviettes ne sont pas régulièrement changées, même lorsqu’elles se trouvent sur le sol. Les capsules de café ne sont pas systématiquement renflouées non plus. En ce qui concerne le personnel, très gentil et serviable. Au niveau de la langue, l’anglais n’est pas maîtrisé par tous et pas de français. Possibilité de se garer aux alentours assez limitée et parking assez coûteux (10€ la journée si vous prenez plusieurs jours, 12€ la journée si vous en prenez qu’un jour) Sinon, dans l’ensemble, bon séjour dans un très bel hôtel à 15 min à pied des rues commerçantes.
10
Okan
19 de mai. de 2025
·
Hospedou-se por 3 noites
Oldukça temiz bir ortam, personel güleryüzlü ve yardımsever
Oldukça temiz bir ortam, personel güleryüzlü ve yardımsever
6
Ivan
6 de ago. de 2025
·
Hospedou-se por 3 noites
Gorgeous hotel, great swimming pool, beautiful grounds/garden, and turtles by the restaurant! Next to the beautiful park! This wasn’t our first time at this hotel, and we were so looking forward to another treat. Unfortunately, the room smelled strongly of sewage, and the air conditioning barely worked—while being extremely noisy. We complained at reception, and someone was sent to spray the room with air freshener, resulting in a horrible combination of sewage and sweet scents. After further complaints, our room was finally changed the next day. The food in the restaurant was plentiful but didn’t look fresh—ham and bacon had a strange color. I thought that was one off but next two days it looked the same. Croque madame was inedible, eggs with pieces of egg shell, undercooked omelette. I am not fussy eater but sorry my family could not eat it. The staff were not friendly at all, especially around the swimming pool, where they were very rude. No single smile, barely responded with some sound when thanked them in Spanish… Iberostar, please consider that some guests spend a year or longer waiting for their dream holidays and choose your hotel at a significant cost (200 eur per night). Please treat your visitors with care!
Gorgeous hotel, great swimming pool, beautiful grounds/garden, and turtles by the restaurant! Next to the beautiful park! This wasn’t our first time at this hotel, and we were so looking forward to another treat. Unfortunately, the room smelled strongly of sewage, and the air conditioning barely worked—while being extremely noisy. We complained at reception, and someone was sent to spray the room with air freshener, resulting in a horrible combination of sewage and sweet scents. After further complaints, our room was finally changed the next day. The food in the restaurant was plentiful but didn’t look fresh—ham and bacon had a strange color. I thought that was one off but next two days it looked the same. Croque madame was inedible, eggs with pieces of egg shell, undercooked omelette. I am not fussy eater but sorry my family could not eat it. The staff were not friendly at all, especially around the swimming pool, where they were very rude. No single smile, barely responded with some sound when thanked them in Spanish… Iberostar, please consider that some guests spend a year or longer waiting for their dream holidays and choose your hotel at a significant cost (200 eur per night). Please treat your visitors with care!
6
Jean-Luc
25 de abr. de 2022
·
Hospedou-se por 3 noites
Emplacement exceptionnel, juste en sortant de l'hôtel, l'accès aux rues piétonnes et à tous les magasins est presque immédiat. Le petit-déjeuner est impeccable, autant par sa qualité que par son service. Le personnel de l'hôtel est extrêmement sympathique et serviable quand il est sollicité, mais ils n'ont pas l'air de savoir en quoi consiste leur travail respectif. Étant moi-même dans le tourisme de luxe je pense que le problème de cet établissement est le management. Le personnel de réception ne connaît pas les chambres et leurs tailles. De par sa politique d'admission on a l'impression que le Spa ne fait pas partie de l'hôtel, par 16-18⁰C on voit des familles autour de la piscine extérieure parce que les enfants ne sont pas les bienvenus dans le Spa, ce qui est triste c'est que le Spa est vide, payant ou pas. Le menu carte "room-service" est restreint et de faible qualité, le plat de "jamon iberico" à 25€ frôle le vol, un nombre infime de copeaux de jamon rances de 2 cms. Pour notre séjour de 3 nuits, à part le lit de fait chaque jour, le sol n'a pas été aspiré ou balayé une seule fois et aucune poubelle n'a été vidé. Les couloirs de moquette du 4ème étage sont sales et des morceaux de verres cassés se trouvaient devant la porte de notre chambre, le mini-bar n'a pas été ravitaillé ou vérifié, il a fallu appeler 2 fois pour leur demander de venir le ravitailler le dernier soir. Bref, tout le monde est très sympa mais personne ne connait son boulot, la faute à la direction.
Emplacement exceptionnel, juste en sortant de l'hôtel, l'accès aux rues piétonnes et à tous les magasins est presque immédiat. Le petit-déjeuner est impeccable, autant par sa qualité que par son service. Le personnel de l'hôtel est extrêmement sympathique et serviable quand il est sollicité, mais ils n'ont pas l'air de savoir en quoi consiste leur travail respectif. Étant moi-même dans le tourisme de luxe je pense que le problème de cet établissement est le management. Le personnel de réception ne connaît pas les chambres et leurs tailles. De par sa politique d'admission on a l'impression que le Spa ne fait pas partie de l'hôtel, par 16-18⁰C on voit des familles autour de la piscine extérieure parce que les enfants ne sont pas les bienvenus dans le Spa, ce qui est triste c'est que le Spa est vide, payant ou pas. Le menu carte "room-service" est restreint et de faible qualité, le plat de "jamon iberico" à 25€ frôle le vol, un nombre infime de copeaux de jamon rances de 2 cms. Pour notre séjour de 3 nuits, à part le lit de fait chaque jour, le sol n'a pas été aspiré ou balayé une seule fois et aucune poubelle n'a été vidé. Les couloirs de moquette du 4ème étage sont sales et des morceaux de verres cassés se trouvaient devant la porte de notre chambre, le mini-bar n'a pas été ravitaillé ou vérifié, il a fallu appeler 2 fois pour leur demander de venir le ravitailler le dernier soir. Bref, tout le monde est très sympa mais personne ne connait son boulot, la faute à la direction.
10
Peter
31 de mai. de 2023
·
Hospedou-se por 2 noites
Staying at the Grand Mencey was an incredible experience. The hotel is beautiful. The staff are fantastic. Everything is spotless. The breakfast included with our room was delicious. We actually changed our vacation plans to come back to this hotel for three more nights we liked it so much and I hope we come back again soon.
Staying at the Grand Mencey was an incredible experience. The hotel is beautiful. The staff are fantastic. Everything is spotless. The breakfast included with our room was delicious. We actually changed our vacation plans to come back to this hotel for three more nights we liked it so much and I hope we come back again soon.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Quartos
Os quartos são frequentemente espaçosos e confortáveis, com vista para o jardim ou a piscina e varandas, mas comentários recorrentes observam decoração datada, problemas ocasionais com o ar condicionado, barulho à noite, colchões firmes ou cedendo, iluminação fraca, tomadas limitadas e poucos itens para chá/café no quarto.
Avaliações dos hóspedes relacionadas
10
Alex
25 de jan. de 2026
·
Hospedou-se por 9 noites
This hotel gets pretty much everything right: comfy large bed, large bathroom, an air conditioner that is both quiet and effective, friendly staff, especially housekeeping. Parking is relatively expensive, but there is an area behind the hotel where you can usually park free of charge. As well as a restaurant, there is a nice outdoor informal cafe that also serves food. Highly recommended.
This hotel gets pretty much everything right: comfy large bed, large bathroom, an air conditioner that is both quiet and effective, friendly staff, especially housekeeping. Parking is relatively expensive, but there is an area behind the hotel where you can usually park free of charge. As well as a restaurant, there is a nice outdoor informal cafe that also serves food. Highly recommended.
8
James
19 de jun. de 2025
·
Hospedou-se por 2 noites
Since the doors to the bathroom are glass and don’t close the lights in the bathroom should have dimmers so going to the toilet at night does not disturb the others sleeping. The shower temperature was hard to control , getting slowly too hot or slowly too cold. The mattress was too firm For me. Staff was very friendly and accommodating. The room service and restaurant food was great and the staff accommodated gluten free very well. Overall great experience!
Since the doors to the bathroom are glass and don’t close the lights in the bathroom should have dimmers so going to the toilet at night does not disturb the others sleeping. The shower temperature was hard to control , getting slowly too hot or slowly too cold. The mattress was too firm For me. Staff was very friendly and accommodating. The room service and restaurant food was great and the staff accommodated gluten free very well. Overall great experience!
6
Daniel
24 de fev. de 2026
·
Hospedou-se por 7 noites
Mattresses were in bad shape and we were told they could not be changed (even though there is a room of spare mattresses) and there were no other rooms free. We had to upgrade to a suite to get better mattresses. The suite was nice and the mattresses slightly better but still had dips. We both needed a massage after the stay.
Mattresses were in bad shape and we were told they could not be changed (even though there is a room of spare mattresses) and there were no other rooms free. We had to upgrade to a suite to get better mattresses. The suite was nice and the mattresses slightly better but still had dips. We both needed a massage after the stay.
2
Angela
22 de set. de 2025
·
Hospedou-se por 14 noites
This was booked as a five star hotel, it was a five star hotel with 3 star rooms, amenities and guest care. Had much better service at Premier inn at a third of the cost. Budget hotel with premium prices. Check in staff were unhelpful. When we went into our room there was an awful smell from the fridge, the air con was not working the room had poor light so put on the standard lamp that didn’t work either. Went down to the desk to speak with them and explained the problems and said perhaps we were doing something wrong. There was no instruction for anything. I was told by Rosa that I was British and she thought it was typical of us to complain about nothing because I was English. She made me feel very uncomfortable and it turned out the fridge was broken and needed to be replaced, the lamp was broken and was replaced and the air con was not working so someone had to go into the loft to fix it. Not at any time was there an apology or anyvsupport. They would take out dirty towels and not replace them, we do not drink coffee so they took out the machine and provided a kettle but to get t bags or milk was like pulling teeth. In the end we just bought them from the local shop. We just as well gone self catering because that was what we were doing. Thank goodness for the local spar. Noisy emptying recycling banks at 10.30pm lots of traffic noise. Verandas had no privacy. No way is this a 5 star hotel. At a stretch it is a budget hotel with pretty interior.
This was booked as a five star hotel, it was a five star hotel with 3 star rooms, amenities and guest care. Had much better service at Premier inn at a third of the cost. Budget hotel with premium prices. Check in staff were unhelpful. When we went into our room there was an awful smell from the fridge, the air con was not working the room had poor light so put on the standard lamp that didn’t work either. Went down to the desk to speak with them and explained the problems and said perhaps we were doing something wrong. There was no instruction for anything. I was told by Rosa that I was British and she thought it was typical of us to complain about nothing because I was English. She made me feel very uncomfortable and it turned out the fridge was broken and needed to be replaced, the lamp was broken and was replaced and the air con was not working so someone had to go into the loft to fix it. Not at any time was there an apology or anyvsupport. They would take out dirty towels and not replace them, we do not drink coffee so they took out the machine and provided a kettle but to get t bags or milk was like pulling teeth. In the end we just bought them from the local shop. We just as well gone self catering because that was what we were doing. Thank goodness for the local spar. Noisy emptying recycling banks at 10.30pm lots of traffic noise. Verandas had no privacy. No way is this a 5 star hotel. At a stretch it is a budget hotel with pretty interior.
10
Gamal
23 de fev. de 2026
·
Hospedou-se por 4 noites
The room was very clean and spacious with a nice balcony.
The room was very clean and spacious with a nice balcony.
8
Irene
21 de mar. de 2025
·
Hospedou-se por 3 noites
Das Hotel ist ein grosses, ehrwürdiges Gebäude mit Balkonen auf den schönen Garten und Pool. Schwimmen im Spa kostet für 1.5 Std. zusätzlich 20 Euros. Das Frühstück ist empfehlenswert. Die Einrichtung des Zimmers ist nicht sehr modern. Die Holzläden kann man nicht ganz öffnen, deshalb ist es im Zimmer etwas dunkel. Die Beleuchtung ist knapp. Das Hotel ist nah bei einem Park etwas oberhalb von der Einkaufsstrasse und mit Bushaltestelle. Das Auto parkt man am besten in der Tiefgarage für 12 Euros pro Tag, Parkplätze findet man ausserhalb keine. Es gab keinen Willkommensdrink oder Früchte im Zimmer wie in andern 5* Hotels. Für 2-3 Nächte ok, aber ich bevorzuge ein 4*Iberostarhotel in Strandnähe.
Das Hotel ist ein grosses, ehrwürdiges Gebäude mit Balkonen auf den schönen Garten und Pool. Schwimmen im Spa kostet für 1.5 Std. zusätzlich 20 Euros. Das Frühstück ist empfehlenswert. Die Einrichtung des Zimmers ist nicht sehr modern. Die Holzläden kann man nicht ganz öffnen, deshalb ist es im Zimmer etwas dunkel. Die Beleuchtung ist knapp. Das Hotel ist nah bei einem Park etwas oberhalb von der Einkaufsstrasse und mit Bushaltestelle. Das Auto parkt man am besten in der Tiefgarage für 12 Euros pro Tag, Parkplätze findet man ausserhalb keine. Es gab keinen Willkommensdrink oder Früchte im Zimmer wie in andern 5* Hotels. Für 2-3 Nächte ok, aber ich bevorzuge ein 4*Iberostarhotel in Strandnähe.
6
Antonio
14 de mar. de 2025
·
Hospedou-se por 4 noites
La habitación empieza a estar desfasada. Poco en bufes no hay cargadores de USB, realmente tuve que desconectar nevera para poder conectar el portátil. Para un hotel de 5 estrellas no había ni cepillo de dientes, maquinilla de afeitar, tuve que pedirlo dos veces para que finalmente me llegará. Habitación poco luminosa.
La habitación empieza a estar desfasada. Poco en bufes no hay cargadores de USB, realmente tuve que desconectar nevera para poder conectar el portátil. Para un hotel de 5 estrellas no había ni cepillo de dientes, maquinilla de afeitar, tuve que pedirlo dos veces para que finalmente me llegará. Habitación poco luminosa.
8
Alison
12 de mar. de 2023
·
Hospedou-se por 2 noites
Centrally located property, well maintained. Our junior suite was located near a restaurant so we were kept up by noises until they closed. The breakfast buffet had many options but I didn’t feel it was as sanitary as you would expect for 5 star
Centrally located property, well maintained. Our junior suite was located near a restaurant so we were kept up by noises until they closed. The breakfast buffet had many options but I didn’t feel it was as sanitary as you would expect for 5 star
8
Finn
17 de dez. de 2025
·
Hospedou-se por 3 noites
No parasolls at the balcony. We expect a welcomst drink on a 5 star hotel. No possibility for making tea in the room. Wood on balcony needs painting. Otherwise super hotel, lovely staff and great location.
No parasolls at the balcony. We expect a welcomst drink on a 5 star hotel. No possibility for making tea in the room. Wood on balcony needs painting. Otherwise super hotel, lovely staff and great location.
6
Ivan
6 de ago. de 2025
·
Hospedou-se por 3 noites
Gorgeous hotel, great swimming pool, beautiful grounds/garden, and turtles by the restaurant! Next to the beautiful park! This wasn’t our first time at this hotel, and we were so looking forward to another treat. Unfortunately, the room smelled strongly of sewage, and the air conditioning barely worked—while being extremely noisy. We complained at reception, and someone was sent to spray the room with air freshener, resulting in a horrible combination of sewage and sweet scents. After further complaints, our room was finally changed the next day. The food in the restaurant was plentiful but didn’t look fresh—ham and bacon had a strange color. I thought that was one off but next two days it looked the same. Croque madame was inedible, eggs with pieces of egg shell, undercooked omelette. I am not fussy eater but sorry my family could not eat it. The staff were not friendly at all, especially around the swimming pool, where they were very rude. No single smile, barely responded with some sound when thanked them in Spanish… Iberostar, please consider that some guests spend a year or longer waiting for their dream holidays and choose your hotel at a significant cost (200 eur per night). Please treat your visitors with care!
Gorgeous hotel, great swimming pool, beautiful grounds/garden, and turtles by the restaurant! Next to the beautiful park! This wasn’t our first time at this hotel, and we were so looking forward to another treat. Unfortunately, the room smelled strongly of sewage, and the air conditioning barely worked—while being extremely noisy. We complained at reception, and someone was sent to spray the room with air freshener, resulting in a horrible combination of sewage and sweet scents. After further complaints, our room was finally changed the next day. The food in the restaurant was plentiful but didn’t look fresh—ham and bacon had a strange color. I thought that was one off but next two days it looked the same. Croque madame was inedible, eggs with pieces of egg shell, undercooked omelette. I am not fussy eater but sorry my family could not eat it. The staff were not friendly at all, especially around the swimming pool, where they were very rude. No single smile, barely responded with some sound when thanked them in Spanish… Iberostar, please consider that some guests spend a year or longer waiting for their dream holidays and choose your hotel at a significant cost (200 eur per night). Please treat your visitors with care!
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Serviço
A equipe é amplamente descrita como amigável, atenciosa e profissional. No entanto, várias avaliações citam check-in lento ou pouco comunicativo, serviço irregular no restaurante, benefícios VIP não cumpridos ou ofertas de upselling, e ocasional grosseria.
Avaliações dos hóspedes relacionadas
10
Pratik
15 de out. de 2025
·
Hospedou-se por 5 noites
Amazing service
Amazing service
8
Amanda
19 de jun. de 2025
·
Hospedou-se por 1 noite
Todo estaba bien excepto las recepcionistas flojas, al llegar a las 14.30h la habitación no estaba, sin problemas, pero nos dijeron que íbamos a recibir un mensaje cuando estaba, tomamos algo en el bar y a las 15.30h todavía nada y fuimos a recepción con otra chica. La habitación estaba preparada. Preguntamos por los extras de Expedia VIP/silver y nos iban a llamar a la habitación para informarnos. No recibimos ninguna llamada. Tampoco nos informaron sobre la media pension, pensamos que la cena era tipo buffet.
Todo estaba bien excepto las recepcionistas flojas, al llegar a las 14.30h la habitación no estaba, sin problemas, pero nos dijeron que íbamos a recibir un mensaje cuando estaba, tomamos algo en el bar y a las 15.30h todavía nada y fuimos a recepción con otra chica. La habitación estaba preparada. Preguntamos por los extras de Expedia VIP/silver y nos iban a llamar a la habitación para informarnos. No recibimos ninguna llamada. Tampoco nos informaron sobre la media pension, pensamos que la cena era tipo buffet.
8
Frank
29 de dez. de 2024
·
Hospedou-se por 7 noites
El Hotel Mencey sigue siguiendo un icono en Santa Cruz. Lástima que aunque muy amables, el personal dista de ser profesional, probablemente por falta de rotación y entrenamiento. En esta ocasión no se repetaron ni ofrecieron privilegios VIP Access sino cuando los solicitamos en la cuenta en el check-out. Para los que reservan buscando un trato especial por su estatus serán decepcionados!
El Hotel Mencey sigue siguiendo un icono en Santa Cruz. Lástima que aunque muy amables, el personal dista de ser profesional, probablemente por falta de rotación y entrenamiento. En esta ocasión no se repetaron ni ofrecieron privilegios VIP Access sino cuando los solicitamos en la cuenta en el check-out. Para los que reservan buscando un trato especial por su estatus serán decepcionados!
10
Barbara
28 de ago. de 2024
·
Hospedou-se por 4 noites
The staff was very friendly, kind and able to address all our needs during our stay. The buffet for breakfast was AMAZING!! you cant miss this, the variety of food is incredible, really really great! and for an affordable price. The hotel itself is gorgeous, you get your room service everyday, the restaurants, bar inside the property are beautiful, the pool area is clean with towels available at all times. The SPA receptionist was not very friendly, that is the only thing I wanted to point it out, she acted like she does not care if you get the service you want nor even explain the service they offer and how it works. But the Hotel itself is amazing and I will gave it 9 out 10.
The staff was very friendly, kind and able to address all our needs during our stay. The buffet for breakfast was AMAZING!! you cant miss this, the variety of food is incredible, really really great! and for an affordable price. The hotel itself is gorgeous, you get your room service everyday, the restaurants, bar inside the property are beautiful, the pool area is clean with towels available at all times. The SPA receptionist was not very friendly, that is the only thing I wanted to point it out, she acted like she does not care if you get the service you want nor even explain the service they offer and how it works. But the Hotel itself is amazing and I will gave it 9 out 10.
10
Liz
22 de jan. de 2026
·
Hospedou-se por 7 noites
Fantastic stay . Very well organised hotel . Everyone pleasant and helpful
Fantastic stay . Very well organised hotel . Everyone pleasant and helpful
4
Ian
3 de fev. de 2026
·
Hospedou-se por 1 noite
Check in was dismal. Said they would text when room ready. No text. Enquired in person at 3:00 and told room still not ready. No apology.
Check in was dismal. Said they would text when room ready. No text. Enquired in person at 3:00 and told room still not ready. No apology.
6
Bent
10 de fev. de 2024
·
Hospedou-se por 2 noites
Deilig hotell med god service, men dessverre en concierge ved navn Paula som burde finne seg en annen jobb.
Deilig hotell med god service, men dessverre en concierge ved navn Paula som burde finne seg en annen jobb.
10
Richard
12 de set. de 2025
·
Hospedou-se por 4 noites
What a beautiful place to stay. Nothing was to much trouble from the staff. Everyone has been so help and friendly and hard working. This hotel have been nothing short of outstanding.
What a beautiful place to stay. Nothing was to much trouble from the staff. Everyone has been so help and friendly and hard working. This hotel have been nothing short of outstanding.
6
Afshin
28 de jan. de 2023
·
Hospedou-se por 2 noites
The hotel itself is totally fine, but the restaurant was a disaster. The dinner experience ruined it for us. Despite what the reviews say, there are many excellent restaurants on the other side of the street. Dinner: They took 2.5 hours to serve our dinner! This ruined our night and left us with a negative impression of the hotel. Bar: Because of the reviews, I had high hopes. They only served overpriced, bad cocktails. Breakfast: Overpriced but high quality. If you come here, don't book any food services, and you'll have a fantastic stay.
The hotel itself is totally fine, but the restaurant was a disaster. The dinner experience ruined it for us. Despite what the reviews say, there are many excellent restaurants on the other side of the street. Dinner: They took 2.5 hours to serve our dinner! This ruined our night and left us with a negative impression of the hotel. Bar: Because of the reviews, I had high hopes. They only served overpriced, bad cocktails. Breakfast: Overpriced but high quality. If you come here, don't book any food services, and you'll have a fantastic stay.
8
Thom
5 de nov. de 2025
·
Hospedou-se por 5 noites
Nos alojamos cinco noches en el hotel Mencey. La primera impresión no fue la mejor: al llegar, esperamos unos 20 minutos para hacer el check-in pese a haberlo completado online. Se agradecerían máquinas de auto check-in para agilizar el proceso. El recepcionista fue amable y profesional. Habíamos solicitado una habitación con bañera, pero nos asignaron una con ducha. Tras comentarlo, nos pidieron volver al día siguiente y cumplieron, aunque el tapón del desagüe estaba roto (lo repararon después). Al regresar esa tarde, encontramos una botella de cava y unas tartaletas como detalle de cortesía, gesto que agradecimos mucho. Los restaurantes y bares ofrecen buena calidad, aunque en momentos puntuales el personal parecía sobrecargado. La piscina de agua salada es agradable, pero el servicio en la zona es algo lento. La habitación, una vez solucionado el problema, resultó cómoda y muy limpia. El edificio es precioso, con una ubicación excelente y un aire clásico muy elegante. Recomendaría el Mencey como un sólido hotel de 4 estrellas. Para alcanzar el nivel de un auténtico 5 estrellas, le faltan ciertos detalles que anticipen las necesidades del huésped y una política menos enfocada en cobrar por cada extra.
Nos alojamos cinco noches en el hotel Mencey. La primera impresión no fue la mejor: al llegar, esperamos unos 20 minutos para hacer el check-in pese a haberlo completado online. Se agradecerían máquinas de auto check-in para agilizar el proceso. El recepcionista fue amable y profesional. Habíamos solicitado una habitación con bañera, pero nos asignaron una con ducha. Tras comentarlo, nos pidieron volver al día siguiente y cumplieron, aunque el tapón del desagüe estaba roto (lo repararon después). Al regresar esa tarde, encontramos una botella de cava y unas tartaletas como detalle de cortesía, gesto que agradecimos mucho. Los restaurantes y bares ofrecen buena calidad, aunque en momentos puntuales el personal parecía sobrecargado. La piscina de agua salada es agradable, pero el servicio en la zona es algo lento. La habitación, una vez solucionado el problema, resultó cómoda y muy limpia. El edificio es precioso, con una ubicación excelente y un aire clásico muy elegante. Recomendaría el Mencey como un sólido hotel de 4 estrellas. Para alcanzar el nivel de un auténtico 5 estrellas, le faltan ciertos detalles que anticipen las necesidades del huésped y una política menos enfocada en cobrar por cada extra.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Localização
Localização central, ao lado de um parque, que transmite calma, mas permite fácil acesso a atrações, restaurantes e transporte em Santa Cruz; conveniente também para viajantes de cruzeiro.
Avaliações dos hóspedes relacionadas
10
Wayne
1 de mar. de 2023
·
Hospedou-se por 3 noites
This is a wonderful property located right near a very beautiful park and centrally located. The hotel and amenities are top quality and the staff is excellent.
This is a wonderful property located right near a very beautiful park and centrally located. The hotel and amenities are top quality and the staff is excellent.
8
Frank
29 de dez. de 2022
·
Hospedou-se por 3 noites
The building and setting is unique and beautiful. The location is very convenient but still secluded enough to be quiet. The garden is incredible.
The building and setting is unique and beautiful. The location is very convenient but still secluded enough to be quiet. The garden is incredible.
10
Greg
21 de dez. de 2025
·
Hospedou-se por 2 noites
Great location. Pretty facilities. Great breakfast. Helpful staff. Great pace for a few days in Santa Cruz.
Great location. Pretty facilities. Great breakfast. Helpful staff. Great pace for a few days in Santa Cruz.
10
Bruce
4 de mai. de 2025
·
Hospedou-se por 1 noite
great hotel. great location
great hotel. great location
10
Santeri
18 de abr. de 2024
·
Hospedou-se por 2 noites
Hotel was very nice! Breakfast was exellent. Perfect location.
Hotel was very nice! Breakfast was exellent. Perfect location.
10
Suzanne
10 de abr. de 2024
·
Hospedou-se por 1 noite
Great location for cruise passengers especially if they can land at the small airport in the north. Taxi ride from the larger international airport in the south can be quite costly.
Great location for cruise passengers especially if they can land at the small airport in the north. Taxi ride from the larger international airport in the south can be quite costly.
10
Richard
6 de fev. de 2025
·
Hospedou-se por 2 noites
Sehr schönes Hotel im ruhigen Teil der Stadt. Schöner Park gegenüber.
Sehr schönes Hotel im ruhigen Teil der Stadt. Schöner Park gegenüber.
10
Philip
27 de dez. de 2025
·
Hospedou-se por 3 noites
Fantastic hotel, very convenient for the city.
Fantastic hotel, very convenient for the city.
10
Ulf
23 de jul. de 2025
·
Hospedou-se por 2 noites
Mycket bekväm bas för ett affärsbesök i Santa Cruz. Utsikten mot trädgården är ett stort plus. Frukosten är av världsklass. Fint läge nära en fantastisk park och gångavstånd till shopping och restauranger.
Mycket bekväm bas för ett affärsbesök i Santa Cruz. Utsikten mot trädgården är ett stort plus. Frukosten är av världsklass. Fint läge nära en fantastisk park och gångavstånd till shopping och restauranger.
10
Martin
3 de jan. de 2025
·
Hospedou-se por 1 noite
Vi brukar bo på AC Marriott när vi är i Santa Cruz, men kommer framöver fortsätta bo på den här trevliga resorten. Hotellet ligger nära en mycket vacker park och du har bara några minuters promenad till restauranger och shopping. Tack till alla i hotellteamet för ett mycket fint bemötande.
Vi brukar bo på AC Marriott när vi är i Santa Cruz, men kommer framöver fortsätta bo på den här trevliga resorten. Hotellet ligger nära en mycket vacker park och du har bara några minuters promenad till restauranger och shopping. Tack till alla i hotellteamet för ett mycket fint bemötande.
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Resumo gerado por IA com base em avaliações recentes dos hóspedes
Jantar
O café da manhã é frequentemente destacado pela qualidade e variedade. As experiências no jantar e no bar são mistas, com relatos de serviço lento, pratos inconsistentes e cobrança por água da torneira; o serviço à la carte de meia pensão é apreciado.
Avaliações dos hóspedes relacionadas
10
Jacqueline
10 de abr. de 2024
·
Hospedou-se por 1 noite
This hotel is beautiful!! We stayed here 1 night before a cruise. Everything about this hotel is lovely. They even have a turtle pond near the pool. Their buffet in the main restaurant was amazing….both for dinner and breakfast.
This hotel is beautiful!! We stayed here 1 night before a cruise. Everything about this hotel is lovely. They even have a turtle pond near the pool. Their buffet in the main restaurant was amazing….both for dinner and breakfast.
10
Ivan
29 de jul. de 2024
·
Hospedou-se por 3 noites
Fantastic stay. Didn’t expect to queue for breakfast 15min, otherwise great. Breakfast options could be improved, especially for children. The room was great. Enjoyed the swimming pool. Would come back.
Fantastic stay. Didn’t expect to queue for breakfast 15min, otherwise great. Breakfast options could be improved, especially for children. The room was great. Enjoyed the swimming pool. Would come back.
10
Greg
21 de dez. de 2025
·
Hospedou-se por 2 noites
Great location. Pretty facilities. Great breakfast. Helpful staff. Great pace for a few days in Santa Cruz.
Great location. Pretty facilities. Great breakfast. Helpful staff. Great pace for a few days in Santa Cruz.
10
Ruth
7 de abr. de 2023
·
Had a lovely stay at the Iberostar Heritage Grand Mencey. Lovely old building with good facilities. Well located near public transport, city centre and a pleasant little park. Loved: The comfortable bed, the pool and pool area, the spa facilities, the friendly and attentive staff, the amazing buffet breakfast that included an unprecedented amount of vegan options Negatives: 1. Lack of decent pillows - one little square pillow and a thin rectangle was not comfortable or supportive. I’d expect more from a 5-star hotel. 2. When we arrived there was a strong musty, wet towel smell in the bathroom. It never really went away and we were greeted by in on most returns to the room. Unsure if it was a smell from the pipes? 3. Not enough clothes hangers and a lack of places to hang wet towels. 4. Spa treatments lovely, but the price of them is quite high. 5. Tea bags in the room would have been nice. 6. Given the thought put into it at breakfast I would have liked to see more vegetarian/vegan options in the hotel restaurants/bar.
Had a lovely stay at the Iberostar Heritage Grand Mencey. Lovely old building with good facilities. Well located near public transport, city centre and a pleasant little park. Loved: The comfortable bed, the pool and pool area, the spa facilities, the friendly and attentive staff, the amazing buffet breakfast that included an unprecedented amount of vegan options Negatives: 1. Lack of decent pillows - one little square pillow and a thin rectangle was not comfortable or supportive. I’d expect more from a 5-star hotel. 2. When we arrived there was a strong musty, wet towel smell in the bathroom. It never really went away and we were greeted by in on most returns to the room. Unsure if it was a smell from the pipes? 3. Not enough clothes hangers and a lack of places to hang wet towels. 4. Spa treatments lovely, but the price of them is quite high. 5. Tea bags in the room would have been nice. 6. Given the thought put into it at breakfast I would have liked to see more vegetarian/vegan options in the hotel restaurants/bar.
10
Daniel
17 de mar. de 2024
·
Hospedou-se por 3 noites
Un magnifique hôtel de tradition… Ah, si tous les hôtels Iberostar étaient comme ça! En ville, mais dans les jardins de l’hôtel nous sommes en pleine villégiature. Nous avions très exceptionnellement choisi la formule demi-pension. La prestation reçue a été vraiment étonnante et dans le meilleur sens: service à la table très chic - les plats servis sous cloche d’argent, des spéciaux du jour, mais toute la carte est également disponible et cela dans une très belle salle à manger.
Un magnifique hôtel de tradition… Ah, si tous les hôtels Iberostar étaient comme ça! En ville, mais dans les jardins de l’hôtel nous sommes en pleine villégiature. Nous avions très exceptionnellement choisi la formule demi-pension. La prestation reçue a été vraiment étonnante et dans le meilleur sens: service à la table très chic - les plats servis sous cloche d’argent, des spéciaux du jour, mais toute la carte est également disponible et cela dans une très belle salle à manger.
10
Nils
23 de set. de 2025
·
Hospedou-se por 3 noites
Tolles Mittagessen, Personal durchwachsen und Abendessen immer mit der gleichen Karte. Das ist bei längeren Aufenthalten dann schwierig. Variieren kann dieses nur immer die Tagesempfehlung. Teils super unmotiviertes Personal. Beim Lunch hingegen auf der Terrasse neben dem Pool sehr gute Speisenauswahl. Toller Poolservice durch Carlos. Gute Auswahl beim Frühstück mit frischen Eierspeisen und super Säften (frisch gepresst und große Obstauswahl. Spa gegen Aufpreis möglich, sehr schöne großzügige und grüne Hotelanlage und ein gutes Gym. Parken gegen Aufpreis 12,-€ pro Tag im Parkhaus möglich. Super bequeme Betten und ein schönes Zimmer zum Innenhof (Poolsicht). Negativ zu erwähnen ist der Kaffee. Hier kann man nur den Filterkaffee trinken. Alles andere ungenießbar.
Tolles Mittagessen, Personal durchwachsen und Abendessen immer mit der gleichen Karte. Das ist bei längeren Aufenthalten dann schwierig. Variieren kann dieses nur immer die Tagesempfehlung. Teils super unmotiviertes Personal. Beim Lunch hingegen auf der Terrasse neben dem Pool sehr gute Speisenauswahl. Toller Poolservice durch Carlos. Gute Auswahl beim Frühstück mit frischen Eierspeisen und super Säften (frisch gepresst und große Obstauswahl. Spa gegen Aufpreis möglich, sehr schöne großzügige und grüne Hotelanlage und ein gutes Gym. Parken gegen Aufpreis 12,-€ pro Tag im Parkhaus möglich. Super bequeme Betten und ein schönes Zimmer zum Innenhof (Poolsicht). Negativ zu erwähnen ist der Kaffee. Hier kann man nur den Filterkaffee trinken. Alles andere ungenießbar.
10
Alexander
27 de jun. de 2025
·
Hospedou-se por 12 noites
Stayed here many times over the years. Been about 5 years since last visit and delighted to say that it’s better than ever. Staff are wonderful and friendly. Best hotel buffet breakfast that I’ve experienced. Public spaces great and fantastic pool area to relax and chill.
Stayed here many times over the years. Been about 5 years since last visit and delighted to say that it’s better than ever. Staff are wonderful and friendly. Best hotel buffet breakfast that I’ve experienced. Public spaces great and fantastic pool area to relax and chill.
6
Afshin
28 de jan. de 2023
·
Hospedou-se por 2 noites
The hotel itself is totally fine, but the restaurant was a disaster. The dinner experience ruined it for us. Despite what the reviews say, there are many excellent restaurants on the other side of the street. Dinner: They took 2.5 hours to serve our dinner! This ruined our night and left us with a negative impression of the hotel. Bar: Because of the reviews, I had high hopes. They only served overpriced, bad cocktails. Breakfast: Overpriced but high quality. If you come here, don't book any food services, and you'll have a fantastic stay.
The hotel itself is totally fine, but the restaurant was a disaster. The dinner experience ruined it for us. Despite what the reviews say, there are many excellent restaurants on the other side of the street. Dinner: They took 2.5 hours to serve our dinner! This ruined our night and left us with a negative impression of the hotel. Bar: Because of the reviews, I had high hopes. They only served overpriced, bad cocktails. Breakfast: Overpriced but high quality. If you come here, don't book any food services, and you'll have a fantastic stay.
8
Mark
10 de fev. de 2025
·
Hospedou-se por 7 noites
A great hotel, but not a 5 star. Staff service was intermittent, particularly in the restaurant at breakfast and dinner. One dinner was excellent, the next, the fish was over cooked and too salty. Could have been so much better
A great hotel, but not a 5 star. Staff service was intermittent, particularly in the restaurant at breakfast and dinner. One dinner was excellent, the next, the fish was over cooked and too salty. Could have been so much better
8
Darryl
17 de nov. de 2025
·
Hospedou-se por 1 noite
Disappointed that they charge for plain water in the restaurants. Not sparkling, bottled or specialty water, but just water.
Disappointed that they charge for plain water in the restaurants. Not sparkling, bottled or specialty water, but just water.
Isso foi útil?
Resumo gerado por IA com base em avaliações recentes dos hóspedes
10
John
há 2 semanas
·
Hospedou-se por 1 noite
Very helpful staff, everything spotless, great facilities,
Very helpful staff, everything spotless, great facilities,
10
J.A.
há 4 semanas
·
Hospedou-se por 5 noites
Top hotel. Centraal gelegen. Goede voorzieningen. Schone kamer. Schoonmaakpersoneel was super vriendelijk en behulpzaam. Helaas, en net als mijn laatste review, is het personeel bij de receptie, erg arrogant en totaal ongeïnteresseerd. Niet eens een welkom woord bij aankomst en bij vertrek, geen vraag over hoe het verblijf was verlopen, gemiste kans voor zo’n hotel
Top hotel. Centraal gelegen. Goede voorzieningen. Schone kamer. Schoonmaakpersoneel was super vriendelijk en behulpzaam. Helaas, en net als mijn laatste review, is het personeel bij de receptie, erg arrogant en totaal ongeïnteresseerd. Niet eens een welkom woord bij aankomst en bij vertrek, geen vraag over hoe het verblijf was verlopen, gemiste kans voor zo’n hotel
10
Ulf
10 de set. de 2026
·
Hospedou-se por 1 noite
Mycket bra femstjärnigt hotell. Ett klassiskt hotell i fint läge nära parken och centrum med shopping femton minuters promenad bort. Mycket prisvärt.
Mycket bra femstjärnigt hotell. Ett klassiskt hotell i fint läge nära parken och centrum med shopping femton minuters promenad bort. Mycket prisvärt.
10
Santiago
25 de ago. de 2026
·
Hospedou-se por 1 noite
Hotel muy bueno, de calidad superior. Habitación cómoda y amplia. Buen servicio de limpieza y muy buena atención. Bien ubicado en la ciudad, con muchos servicios y zonas de interés alrededor.
Hotel muy bueno, de calidad superior. Habitación cómoda y amplia. Buen servicio de limpieza y muy buena atención. Bien ubicado en la ciudad, con muchos servicios y zonas de interés alrededor.
10
Ulf
6 de ago. de 2026
·
Hospedou-se por 2 noites
Fantastiskt klassiskt femstjärnigt hotell. Generösa ytor inne och utomhus. Trevlig trädgård och fin pool. Balkong mot trädgården rekommenderas. Frukost i världsklass. Utmärkt bar. Rummet stort och bekvämt. Personalen i receptionen är alltid vänlig och hjälpsam.
Fantastiskt klassiskt femstjärnigt hotell. Generösa ytor inne och utomhus. Trevlig trädgård och fin pool. Balkong mot trädgården rekommenderas. Frukost i världsklass. Utmärkt bar. Rummet stort och bekvämt. Personalen i receptionen är alltid vänlig och hjälpsam.
Políticas da propriedade
Check-in
Checkout
De 15:00 a 23:59
Antes de 12:00
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As respostas instantâneas de IA são baseadas em informações do hotel
Preços para próximas datas
novembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
dezembro 2026
dom. | seg. | ter. | qua. | qui. | sex. | sáb. |
|---|---|---|---|---|---|---|
Mais barato
Mais caro
Preço médio por noite entre as ofertas, com impostos e taxas.
Preços em USD para 2 hóspedes, atualizados diariamente.
- 2026-11-07: NO DATA
- 2026-11-08: 204.82108688372804USD
- 2026-11-09: 180.62812702880862USD
- 2026-11-10: 182.38138405999757USD
- 2026-11-11: 180.75993052630616USD
- 2026-11-12: 227.63253443707276USD
- 2026-11-13: 179.6495451817627USD
- 2026-11-14: 180.2052057249756USD
- 2026-11-15: 181.3246082185669USD
- 2026-11-16: 182.81565336083986USD
- 2026-11-17: 181.09999613983155USD
- 2026-11-18: 181.09999613983155USD
- 2026-11-19: 181.09999613983155USD
- 2026-11-20: 185.089336USD
- 2026-11-21: 181.09999613983155USD
- 2026-11-22: 183.10653297833252USD
- 2026-11-23: 185.089336USD
- 2026-11-24: 185.089336USD
- 2026-11-25: 185.089336USD
- 2026-11-26: 185.089336USD
- 2026-11-27: 180.8117876400757USD
- 2026-11-28: 181.75790775054932USD
- 2026-11-29: 185.089336USD
- 2026-11-30: 183.19866102001956USD
- 2026-12-01: 169.0538506188965USD
- 2026-12-02: 169.0538506188965USD
- 2026-12-03: 164.63013937695314USD
- 2026-12-04: 169.0538506188965USD
- 2026-12-05: 169.0538506188965USD
- 2026-12-06: 169.0538506188965USD
- 2026-12-07: 169.0538506188965USD
- 2026-12-08: 169.0538506188965USD
- 2026-12-09: 164.63013937695314USD
- 2026-12-10: 147.39528810504152USD
- 2026-12-11: 152.75445200000001USD
- 2026-12-12: 149.41759644763184USD
- 2026-12-13: 149.46281830078127USD
- 2026-12-14: 152.75445200000001USD
- 2026-12-15: 149.80863447351075USD
- 2026-12-16: 147.36520825689698USD
- 2026-12-17: 151.11957482366944USD
- 2026-12-18: 152.75445200000001USD
- 2026-12-19: 152.75445200000001USD
- 2026-12-20: 152.75445200000001USD
- 2026-12-21: 230.07328953594973USD
- 2026-12-22: 229.82390581756593USD
- 2026-12-23: 230.07328953594973USD
- 2026-12-24: 803.2558717111817USD
- 2026-12-25: 803.2558717111817USD
- 2026-12-26: 803.2558717111817USD
- 2026-12-27: 920.5906900354005USD
- 2026-12-28: 920.5906900354005USD
- 2026-12-29: 920.5906900354005USD
- 2026-12-30: 920.4929645559083USD
- 2026-12-31: 920.5906900354005USD
- 2027-01-01: 403.1284234841309USD
- 2027-01-02: 298.09935950598145USD
- 2027-01-03: 188.05990815264894USD
- 2027-01-04: 188.05990815264894USD
- 2027-01-05: 188.05990815264894USD
- 2027-01-06: 188.05990815264894USD
- 2027-01-07: 186.68504812518313USD
A equipe da recepção vai receber os hóspedes no momento da chegada. Em caso de dúvidas, entre em contato com a propriedade usando os dados que estão na confirmação da reserva. A informação fornecida pela propriedade pode ser traduzida com ferramentas automáticas de tradução. O traje recomendado dos restaurantes da propriedade é esporte casual, que impõe calças compridas para os homens. Não é permitido o uso de shorts, roupas sem mangas e chinelos, sendo necessário o uso de calçados fechados. O estabelecimento não permite alterações de nome nas reservas. O nome na reserva deve corresponder ao nome do hóspede que vai fazer o check-in e se hospedar no estabelecimento. É necessário apresentar um documento de identidade com foto.
O check-in deve ser feito por alguém que tenha pelo menos 18 anos de idade.
- Pessoas extras podem incorrer em taxas adicionais que variam dependendo da política da propriedade.
- Documento de identificação oficial com foto e cartão de crédito, cartão de débito ou depósito em dinheiro podem ser exigidos no momento do check-in para despesas extras.
- Solicitações especiais estão sujeitas à disponibilidade no momento do check-in e podem incorrer em taxas adicionais. Essas solicitações não estão garantidas.
- Políticas de cancelamento ou cobranças especiais podem se aplicar a reservas de grupos (mais de 8 quartos para a mesma propriedade/mesmas datas)
- Esta propriedade aceita cartões de crédito, cartões de débito e dinheiro.
- Os recursos de segurança disponíveis na propriedade incluem extintor de incêndio e detector de fumaça
- Esta propriedade tem espaços externos, como sacadas, pátios ou terraços, que podem não ser adequados para crianças; se tiver alguma preocupação, recomendamos entrar em contato com a propriedade antes da chegada para confirmar se é possível acomodar você em um quarto adequado
- Esta propriedade oferece limpeza profissional
- As normas culturais e políticas de hóspedes podem variar conforme o país e a propriedade. As políticas listadas são fornecidas pela propriedade.
- Transações em dinheiro nesta propriedade não podem exceder EUR 1000, devido a regulamentação nacional. Para mais detalhes, entre em contato com a propriedade usando as informações na confirmação da reserva.
- É necessário reservar os seguintes serviços: serviços de massagem e tratamentos de spa. As reservas podem ser feitas contatando hotel antes da viagem usando as informações para contato fornecidas na confirmação de reserva.
- Até 2 crianças de até 12 anos de idade têm estadia gratuita quando ocupam o quarto dos pais ou guardiães, usando as camas existentes.
- Somente hóspedes registrados podem ter acesso aos quartos.
- A propriedade utiliza serviço de limpeza profissional.
Dados da empresa
Número de registro da propriedade H-38-4-0000005
- Taxa de café da manhã com buffet: entre EUR 20 e EUR 30 para adultos, e entre EUR 20 e EUR 30 para crianças
- Estacionamento pago nos arredores: EUR 12 por dia (66 m de distância)
- A taxa de utilização das instalações é de EUR 20 por pessoa, por dia, e inclui spa
A lista acima pode estar incompleta. As taxas e os depósitos podem não incluir impostos e estão sujeitos a mudanças.
Comodidades populares
Estacionamento
Restaurante
Piscina
Centro de negócios
Serviço de quarto
Balcão de turismo
Serviços
Centro de negócios
Balcão de turismo
Lavagem a seco
Serviços domésticos
Instalações para jantares/Eventos
Serviço de câmbio
Cofre
Armazenamento de bagagem
Área de fumantes
Check-in/check-out expresso
Lavanderia self-service
24-Hour Front Desk
Atividades
Piscina
Cassino
Jardim
Piscina interna
Piscina externa
Piscina externa aquecida
Música ao vivo
Pool (Indoor)
Mobiliário de área externa
Pool (Seasonal Outdoor)
Terraço
Fitness Center (nearby)
Geral
Serviço de quarto
Restaurante
Quartos de não fumantes
Sauna
Banheira/Jacuzzi
Sauna a vapor
Massagem
Solário
Spa e centro de bem-estar
Tratamentos corporais
Tratamentos faciais
Café da manhã no quarto
Beach Sun Loungers
Snack Bar/Deli
Estacionamento
Estacionamento
Parking (Limited)
Parking Onsite
Internet
Wi-fi grátis