Villasanpaolo Resort & Spa

Todo perfecto, muy buen servicio y recepción, tranquilo y cerca del pueblo

Hotel formidable, sobre todo por la ubicación, increíblemente tranquilo, con unas vista mas que espectaculares, el servicio de recepción muy amable sobre todo Alberto que es muy servicial, la comida y desayuno muy buenos, perfecto para una escapada romántica, a poca distancia del San Gimignano, solo el mobiliario de las habitaciones necesitaría un towue mas moderno pero con una cama gigantesca y muy comoda.

Hotel super agradable, en un ubicacion de ensueño, las instalaciones son bastante buena, el servicio de recepción muy atento y agradable sobre todo Alberto que nos atendió muy amablemente y simpatia, la comida y desayuno bastante aceptable y por poner una pega solo decir que las habitaciones deberia de estar algo mas actuales para el precio que tienen.

Very comfortable stay. Low season so we felt like the only guests in the hotel. Good selection of local produce at breakfast. The check-in and ‘tour’ was a bit rushed. Only offered to assist with luggage once we’d reached the room.. however they were very kind to offer us a late check out.

The hotel is in a good location with nice views and easy access to San Gimignano. The rooms are comfortably furnished but a little dated. We were a family of 2 adults and 2 children that specifically requested two twin bedded rooms. On arrival we were given 2 doubles and after protesting we were offered one twin room but told we would have to pay 100 euros extra for the upgrade despite twin rooms offered and booked on Hotels.com. They then suggested 80 euros. With two children we were not in a position to find another hotel. On checkout after complaining the reception lady took the amount of bill after refusing to pay it. Also there is no mention on the Hotels.com listing that extra charges are applicable for use of the spa facilities. We were charged 25 euros per adult for a 2 hour session in the pool, sauna, steam room. This should be made clear. We felt we were paying premium rates which included the use of this facility. If we had not encountered these problems I’m sure our stay would have been more enjoyable.