Name: Hotel The Westin Excelsior Rome
Address: Via Vittorio Veneto 125, Roma, Lazio, IT
Price range: 412 USD–1309 USD per night
Rating: 7.75

Cosa pensano gli ospiti

All'hotel Westin Excelsior di Roma, i viaggiatori sottolineano un'atmosfera maestosa e storica, una posizione centrale e comoda per raggiungere le principali attrazioni a piedi, e camere generalmente spaziose, rilevando però anche una manutenzione non sempre impeccabile e qualche lacuna nel servizio che influisce sull'esperienza.

Molti apprezzano il personale cortese e disponibile e un piacevole ambiente al bar, anche se i pareri sono discordanti: da un eccellente supporto del concierge a un servizio colazione scortese, risposte lente alle richieste e un grave inconveniente al servizio di parcheggio. Le camere sono spaziose e confortevoli per le famiglie, ma TV e arredamento appaiono datati, i tappeti mostrano segni di usura e alcuni ospiti hanno riscontrato problemi con l'aria condizionata, perdite o muffa in bagno, difficoltà con il Wi‑Fi e occasionalmente rumore proveniente dalla strada. La colazione è spesso elogiata e il ristorante riceve complimenti, ma altri segnalano orari o una scelta limitata nel servizio in camera, un caffè poco invitante o personale meno cordiale. Aspettatevi un lusso classico in una posizione privilegiata, attenuato da strutture invecchiate e un servizio variabile.

Servizi

Pulizia

Camere

Servizio

Posizione

Ristorazione

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Servizi

Gli ospiti apprezzano il bar vivace con musica dal vivo e la piscina; alcuni impianti benessere sono risultati deludenti o fuori servizio, e ci sono state occasionali attese al servizio di parcheggio. Le strutture fitness hanno ricevuto elogi in una recensione.

Recensioni degli ospiti correlate

6

Stephanie

21 mar 2023

·

Soggiorno di 2 notti

We were looking forward to using the hot tub and steam room HOWEVER, the hot tub was the same temperature as the regular pool (lukewarm, at best) and the steam room was out of order! These two amenities were WHY we chose the property, but we certainly won’t in the future. Very disappointed :(

10

Carlos

20 giu 2025

·

Soggiorno di 4 notti

The hotel is just amazing. Five stars in every possible way with great stuff, fantastic food. The restaurant is outstanding and the staff is unbelievable. The pool is great.

10

Mohamad

29 giu 2023

·

Soggiorno di 1 notte

I had a great experience staying at the Westin. There was a short delay in the check-in of 10 minutes however but I got tickets to get complimentary water bottles from the bar in return. The wellness and workout facilities are exceptional and the express room service is of prime quality. I would come again to stay at the hotel surely.

10

Kristen

10 set 2025

·

Soggiorno di 4 notti

I travelled with my family (two adults, three children, one grandparent). The connecting rooms with great. The kids loved the pool to escape the summer heat!

8

Otha

27 dic 2023

·

Soggiorno di 2 notti

We love staying here when we come to Rome. (A few times a year) The staff is excellent. The rooms are nice but it would be nice if they upgraded the TVs like they have in other Westin’s to be able to use TV Apps or casting (as the channel selections are few) My only big issue with our recent stay was getting our cat the morning we were to leave. We had a 9:30am international flight so we called at 5 til 6am for the cat to be brought around. We figured we would get to the airport by 6:30 giving us plenty of time to get through international customs. Well they couldn’t get the garage to bring our car and at about 6:40 the guy brought a car - but it wasn’t ours and they insisted it was! When we showed them our receipt they tried calling back to the garage over and over and the concierge ended having to physically walk to the garage and they finally brought our car around 7:15am. Needless to say this put a giant strain on us as we were traveling with our elderly parents, and had to get fuel, return our rental and go through customs. We barely made it! Westin Rome we love you but this was unacceptable and very disappointing!

8

Michael

7 ott 2024

·

Soggiorno di 4 notti

Nice elegant rooms. Great location and very walkable with lots of local amenities. Pianist in the bar at the evening.

10

Maria Flávia

12 nov 2025

·

Soggiorno di 4 notti

Quarto otimo, limpo e funcionarios bem atenciosos. Não tomei cafe da manha no hotel. Bar muito bom e com musica ao vivo

10

Vaqar

16 ago 2023

·

Soggiorno di 1 notte

Had an amazing time ! Love the location staff is super friendly specially the lobby bar

10

Ralph

1 apr 2025

·

Soggiorno di 4 notti

Bar staff was exceptional. Danny was fantastic and very customer oriented. Great Hotel.

10

Kenneth

1 apr 2025

·

Soggiorno di 4 notti

Despite the age of the property, it was very clean and well kept. Service from check-in to departure was excellent! Danny, in the bar was very helpful in selecting a great local restaurant.

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Pulizia

La pulizia è generalmente buona, con diversi ospiti che lodano le camere impeccabili e la cura dei dettagli. Altri hanno segnalato tappeti macchiati, muffa o polvere e qualche dimenticanza da parte del servizio di pulizia.

Recensioni degli ospiti correlate

10

FRANCISCO

5 apr 2024

·

Soggiorno di 2 notti

5 stelle innanzitutto per le attenzioni che abbiamo ricevuto fin dal nostro arrivo, la posizione è molto strategica per il turismo, le camere pulite comprendono anche acqua e internet. Sono soddisfatto9. Grazie

10

Andrea

13 ott 2023

·

Soggiorno di 1 notte

Hotel nel cuore di Roma, comodo per andare ovunque in tempi brevi, pulito e confortevole

10

Rocío

20 gen 2025

·

Soggiorno di 3 notti

Está muy bien ubicado, Muy limpio Personal muy atento

8

Almuhannad

5 giu 2022

·

Soggiorno di 4 notti

We checked in at 2 pm, the room was not ready and we’re told to come back in an hour, when we came back we received the keys but the room was actually not fully cleaned (the carpet was not vacuumed and the counters were not cleaned), so a guy came and vacuumed the carpet for us. The rest of the stay was fine otherwise from housekeeping standpoint. The hotel location was excellent, the rooms furniture was old but charming. Only a couple of elevators in the building but seeing Ursula Andress photo in the elevator resets that inconvenience. The hotel is historic and nice overall.

2

William

8 lug 2023

·

Soggiorno di 1 notte

This is not a 5 star property. Dust and smells old. This was not worth 700 a night. Staff was not friendly. It was just another job

6

KATHYA ETELVINA

18 apr 2022

·

Soggiorno di 5 notti

El hotel requiere mantenimiento. La TV no funcionaba, el bidet tenía una fuga, los enchufes principales no servían. El personal eficiente aunque no muy amable. La limpieza impecable y la ubicación perfecta.

6

linda

5 lug 2023

·

Soggiorno di 4 notti

Shower full of mold Chairs and capers in room full of stains

10

Kelsey

28 dic 2024

·

Soggiorno di 4 notti

This was a beautiful and reliable choice for our stay in Rome over the holidays. It felt very luxe and satisfied what we needed. There were some elements that felt dated... carpet was a bit weird, the walls were fabric so be mindful if you have allergies. "King bed" was two very well used twins pushed together on wheels. The bathroom was clean and nice, good shower. The housekeeping service was delightful and once we settled in this was an awesome central base to explore the sites around the city. We really liked being able to retreat from the hectic tourism but close to whatever we needed. While dated... the aesthetic is also why we chose it... it feels like history because it is :) Enjoy!!!!

8

Bahar

7 mag 2024

·

Soggiorno di 3 notti

The staff was fantastic amd very nice and helpful. I loved the location and the size of the room. My only complaint is rhat the carpet of iur room was really old and had stains. Foe a five star hotel i was surprised that Westin with such a big name in the hotel industry would allow the carpet to be so dated. I hope they fix this ASAP or trhy will definitely lose customers. Otherwise the staff and also the breakfast was really nice.

10

Kenneth

1 apr 2025

·

Soggiorno di 4 notti

Despite the age of the property, it was very clean and well kept. Service from check-in to departure was excellent! Danny, in the bar was very helpful in selecting a great local restaurant.

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Camere

Le camere sono notevolmente spaziose e confortevoli per le famiglie, ma l'arredamento, le TV e i tappeti appaiono datati e la struttura trarrebbe beneficio da una ristrutturazione. Alcuni ospiti hanno riscontrato problemi con l'aria condizionata o il Wi‑Fi, perdite in bagno o vasche da bagno alte, e occasionalmente rumore proveniente dalla strada.

Recensioni degli ospiti correlate

2

Oscar

22 giu 2023

·

Soggiorno di 2 notti

This hotel is very un-comforting. We paid two deluxe king rooms however when we enter the room we noticed the room had only a tub about 2 feet high to enter. we informed the representative Matilde however she wasn’t able to get us a room with a shower or a lower tub. I informed her we cannot risk stepping into this tub because if we fall it’s very dangerous also the Air-conditioner didn’t work in the room so they offered us a fan. Outrageous! We arrived about 4:15pm and I had a city private tour @4:30pm we ended up having to cancel the tour and leaving the hotel. we went to have dinner about 6:00pm which Matilde said she would see about another room when we get back, so we moved all luggage to 1 room. After getting back at 10:00pm we were told sorry no other room is available. We left hotel about 11:10pm and to make it worst they didn’t bring down all our luggage The next day I called and ask for my suit bag only to be told they didn’t have it. I told them if you don’t find my bag I’ll call the police. Once I told them about the police they called me back in 10 mins and said we found your suit bag you may pickup. This is the worst experience I have ever had in an international hotel. I was left without a room in the middle of the night. The suit bag remained lost until I mentioned the police, unreal. I requested a full refund and Maltilde stated that will be up to Expedia.

4

Steve

6 gen 2023

·

Soggiorno di 3 notti

Very disappointed with the hotel there is supposed to be five stars. Hotel rooms are very old and outdated There’s a lack of basic amenities in the room. The carpets are old the appliances are old, thermostat is old. Rooms are big, but the furniture, the upholstery is very old.

10

benoit

6 feb 2024

·

Soggiorno di 4 notti

very large room. carpets need to be changed

10

Alejandro

16 set 2025

·

Soggiorno di 5 notti

Everything was great except for the TV service they have. Tv is old and don’t have smart tv options

6

Carolyn tremain

13 nov 2025

·

Soggiorno di 1 notte

Staff very helpful but rooms are tired. We were on the 3rd floor and a lot of street noise overnight

10

SALVADOR

19 mag 2025

·

Soggiorno di 9 notti

Muy buena ubicación, necesita renovación de los cuartos.

8

Milana

19 nov 2025

·

Soggiorno di 2 notti

Spacious rooms!!!

10

Peter

27 mag 2025

·

Soggiorno di 1 notte

Time has come to removate thos beautiful propety

10

Evangelia Vanessa

24 dic 2022

·

Soggiorno di 19.345 notti

Excellent hotel and amazing big rooms

6

Marines

2 mag 2025

·

Soggiorno di 5 notti

Bueno pero muy viejo

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Servizio

Molti ospiti hanno trovato il personale cordiale e disponibile, con team di concierge e bar particolarmente validi. Tuttavia, diverse recensioni citano un servizio scortese o lento, richieste gestite male e un grave ritardo al servizio di parcheggio o al garage.

Recensioni degli ospiti correlate

8

Sohei

13 mag 2024

·

Soggiorno di 2 notti

五つ星なだけあり豪華なホテルでした。部屋に不満はないのですが、スタッフの対応がイマイチでした。。ケトルを借りたいと依頼しましたが1時間経っても届けていただけず、追加で3〜4回依頼しても来ませんでした。最終的にコンシェルジュサービスは直接伺い、今すぐに欲しい旨を伝え届けていただきました。最初の依頼から5時間以上経っていました。それ以外は不満はなく朝食もこの度で一番豪勢で美味しかったです。

10

Connie

31 lug 2025

·

Soggiorno di 3 notti

Gran hotel con excelente personal y un gran servicio, todo un clásico

10

Sean

18 ott 2023

·

Soggiorno di 3 notti

The staff was exceptional !

10

Cecilia

9 ago 2022

·

Soggiorno di 2 notti

The team at the Westin is fantastic. Kudos to everyone from front-desk checking in to Concierge station to staff @ the restaurants and bars to the cleaning team. Keep up the terrific work!

6

Luis Carlos

19 ott 2023

·

Soggiorno di 2 notti

Mal servicio, el ultimo día ya no servía mi llave y me trataron como ladròn, evidentemente mi identificación y mis cosas estaban dentro del cuarto, y la señorita que me atendió me dijo que le comprobara que era huésped del hotel, cuestionándome que le demostrara que si me quedaba ahí, le enseñé mi reserva y no, que tenía que enseñarle mi nombre una trabajadora PESIMA!! 0 amabilidad TERRIBLE SERVICIO! Y para ser un hotel tan afamado no tiene room service 24 hrs!

8

Otha

27 dic 2023

·

Soggiorno di 2 notti

We love staying here when we come to Rome. (A few times a year) The staff is excellent. The rooms are nice but it would be nice if they upgraded the TVs like they have in other Westin’s to be able to use TV Apps or casting (as the channel selections are few) My only big issue with our recent stay was getting our cat the morning we were to leave. We had a 9:30am international flight so we called at 5 til 6am for the cat to be brought around. We figured we would get to the airport by 6:30 giving us plenty of time to get through international customs. Well they couldn’t get the garage to bring our car and at about 6:40 the guy brought a car - but it wasn’t ours and they insisted it was! When we showed them our receipt they tried calling back to the garage over and over and the concierge ended having to physically walk to the garage and they finally brought our car around 7:15am. Needless to say this put a giant strain on us as we were traveling with our elderly parents, and had to get fuel, return our rental and go through customs. We barely made it! Westin Rome we love you but this was unacceptable and very disappointing!

2

John

14 mar 2025

·

Soggiorno di 1 notte

These insufferable a$$hats gave me the bum's treatment even as i was paying them. (it was 45° rain, and i have arthritis. I guess i didn't look the part of someone who gives an inkeep $600 amd goes straight to bed all low maintenance/disturbance like.) They told me there were no rooms and then moved in with the full bum's rush. AND NOW I HAVE A >€600 CHARGE FOR THEM AND THEY NEVER EVEN HOSTED ME. I HOPE THEY DIE IN FLAMES.

6

Jennifer

24 lug 2025

·

Soggiorno di 4 notti

Location was fabulous and the front desk/valet staff was outstanding. Breakfast staff were rude and more concerned with making sure we paid/signed the bill than making sure we had everything we needed for the meal. At one point one of us just wanted to drop off a vitamin for someone else in the family who was eating and they were trying to charge us even though we weren't eating. We were also surprised with the condition on the room. While overall it was comfortable and clean the room was very worn down compared to previous Westin hotels we have stayed in. The shower also kept flooding the bathroom and into the hall no matter how many towels we put down on the floor. Just very surprising for a Westin.

10

Darren

22 ago 2025

·

Soggiorno di 5 notti

Just gorgeous from the first night to the last. The concierge helped us so many times - getting taxis, arranging for a trip to the beach. We are a family of 5, and had 2 adjoining rooms....it was just perfect for us. Huge lobby, breakfast was delightful.

10

Nemia

3 mag 2023

·

Soggiorno di 4 notti

Staying at the Westin was the perfect decision for our trip to Rome. The rooms were large, the beds and linen are incredibly comfortable. Room service requests were quickly carried out. The staff were friendly and helpful, it is very conveniently situated for going shopping or sightseeing. I highly recommend it to anyone asking. Judy Houry Prewitt, MBE

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Posizione

Posizione centrale e comoda, costantemente elogiata per la sua accessibilità a piedi a Via Veneto, Piazza di Spagna e Villa Borghese, con facile accesso alle attrazioni e ai mezzi di trasporto. Il quartiere è considerato sicuro e relativamente tranquillo di notte.

Recensioni degli ospiti correlate

10

Santo

6 giu 2025

·

Soggiorno di 2 notti

Beautiful hotel on Via Veneto. Everything is walking distance. Metro is nearby. Staff was excellent and room was beautiful. Thank you for a wonderful stay.

10

mark

24 nov 2024

·

Soggiorno di 4 notti

perfect location in heart of Rome

10

Rocío

20 gen 2025

·

Soggiorno di 3 notti

Está muy bien ubicado, Muy limpio Personal muy atento

10

Michele

14 ott 2023

·

Soggiorno di 9 notti

Truly 5 star experience. Beautiful safe and walkable neighborhood

8

Kathy Cipp

30 ago 2023

·

Soggiorno di 3 notti

The location to many area sites was terrific.

10

Kimberly

6 nov 2025

·

Soggiorno di 2 notti

Classy, centrally located hotel. We enjoyed our stay and the breakfast was good. Instant coffee not what we like but we put up with it for two days.

8

May

30 lug 2023

·

Soggiorno di 4 notti

I like the location very close to Spanish Steps and Villa Borghese. No shopping around and dining is pricey though. The staff could be friendlier and helpful.

10

Michael

9 lug 2025

·

Soggiorno di 3 notti

Amazing hotel and great location.

8

Michael

7 ott 2024

·

Soggiorno di 4 notti

Nice elegant rooms. Great location and very walkable with lots of local amenities. Pianist in the bar at the evening.

10

Mary

25 ott 2023

·

Soggiorno di 3 notti

Wonderful location near the Borghese Gardens and the Spanish Steps. Superbly helpful staff. Best shower ever!

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Ristorazione

La colazione è frequentemente elogiata e il ristorante in loco riceve complimenti. Alcune recensioni menzionano orari o una scelta limitata nel servizio in camera, un caffè poco invitante o personale meno cordiale alla colazione o al ristorante.

Recensioni degli ospiti correlate

8

Sohei

13 mag 2024

·

Soggiorno di 2 notti

五つ星なだけあり豪華なホテルでした。部屋に不満はないのですが、スタッフの対応がイマイチでした。。ケトルを借りたいと依頼しましたが1時間経っても届けていただけず、追加で3〜4回依頼しても来ませんでした。最終的にコンシェルジュサービスは直接伺い、今すぐに欲しい旨を伝え届けていただきました。最初の依頼から5時間以上経っていました。それ以外は不満はなく朝食もこの度で一番豪勢で美味しかったです。

10

Carlos

20 giu 2025

·

Soggiorno di 4 notti

The hotel is just amazing. Five stars in every possible way with great stuff, fantastic food. The restaurant is outstanding and the staff is unbelievable. The pool is great.

6

Luis Carlos

19 ott 2023

·

Soggiorno di 2 notti

Mal servicio, el ultimo día ya no servía mi llave y me trataron como ladròn, evidentemente mi identificación y mis cosas estaban dentro del cuarto, y la señorita que me atendió me dijo que le comprobara que era huésped del hotel, cuestionándome que le demostrara que si me quedaba ahí, le enseñé mi reserva y no, que tenía que enseñarle mi nombre una trabajadora PESIMA!! 0 amabilidad TERRIBLE SERVICIO! Y para ser un hotel tan afamado no tiene room service 24 hrs!

10

Maria Antonia

24 feb 2026

·

Soggiorno di 4 notti

Foi ótimo , só o room Service que deixou a desejar , pouca variedade

10

Kimberly

6 nov 2025

·

Soggiorno di 2 notti

Classy, centrally located hotel. We enjoyed our stay and the breakfast was good. Instant coffee not what we like but we put up with it for two days.

10

Brigitte

8 gen 2025

·

Soggiorno di 4 notti

Excellent 5 Star hotel - gorgeous rooms, great service. We loved it all. Wonderful breakfast! Superb hotel to stay.

8

oguzhan

19 ott 2025

·

Soggiorno di 1 notte

konumu merkez carsiya yakin. odalar buyuk temiz. su isiticinin olmamasi garip. fiyat pahali.banyoda fazlasiyla havlu var. personel cana yakin ve yardimsever. kahvalti cesit yeterli fakat helal haram ayrimi olan için kahvalti cesiti yetersiz kaliyor. daha uygun fiyata daah guzel yerler bulunabilir.

10

Darren

22 ago 2025

·

Soggiorno di 5 notti

Just gorgeous from the first night to the last. The concierge helped us so many times - getting taxis, arranging for a trip to the beach. We are a family of 5, and had 2 adjoining rooms....it was just perfect for us. Huge lobby, breakfast was delightful.

10

Nemia

3 mag 2023

·

Soggiorno di 4 notti

Staying at the Westin was the perfect decision for our trip to Rome. The rooms were large, the beds and linen are incredibly comfortable. Room service requests were quickly carried out. The staff were friendly and helpful, it is very conveniently situated for going shopping or sightseeing. I highly recommend it to anyone asking. Judy Houry Prewitt, MBE

6

Federico

11 apr 2023

·

Soggiorno di 3 notti

This hotel is very well located. I would not consider it a 5 star hotel, it has not been well maintained and the rooms are old fashioned and outdated. Also the food in the hotel restaurant/room service is very expensive.

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Mese	Prezzo medio
gennaio	402 USD
febbraio	415 USD
marzo	518 USD
aprile	986 USD
maggio	1037 USD
giugno	966 USD
luglio	661 USD
agosto	553 USD
settembre	803 USD
ottobre	746 USD
novembre	489 USD
dicembre	448 USD

dom	lun	mar	mer	gio	ven	sab
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $618	17 $595
18 $571	19 $571	20	21 $571	22	23 $573	24 $571
25 $571	26 $580	27 $562	28 $571	29 $604	30 $967	31 $1176

dom	lun	mar	mer	gio	ven	sab
1 $1309	2 $473	3 $471	4 $603	5 $513	6 $485	7 $467
8 $476	9 $416	10 $499	11 $578	12 $412	13 $439	14 $499
15 $499	16 $450	17 $439	18 $1309	19 $456	20 $457	21 $457
22 $471	23 $439	24 $439	25 $430	26 $430	27 $457	28 $471
29 $471	30 $439

Hotel The Westin Excelsior Rome

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Posizione

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Suite, 1 letto king

Camera Deluxe, 1 letto king

Camera Grand, 1 letto king

Camera Deluxe, 1 letto queen

Suite Grand, 1 letto king

Suite Junior, 1 letto king

Camera Deluxe, 2 letti singoli

Camera Grand, 2 letti singoli

Recensioni degli ospiti su Hotel The Westin Excelsior Rome

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