Cà Bèla - Susa

Ottima location, personale cortese e disponibile, check in/out flessibile

Tutto perfetto. Pulizie giornaliere, struttura nuova, personale gentile e disponibile. Fermata metro vicinissima. Tutto ok.

È stato un soggiorno piacevole, la struttura è nuovissima, pulitissima e gestita benissimo e lo stile col quale è arredata e realizzata è al TOP...ci ritorno volentieri

All perfect everything was very smooth and I enjoyed my stay

I stayed at Ca Bela Susa in Milan and had a very disappointing experience. The check‑in process was extremely complicated, with no staff on site. Guests must enter all personal details and scan passports/ID via the property’s website, which felt insecure and uncomfortable. The listing suggested a private kitchenette and dining area, but these facilities were shared with all guests on the floor. This was misleading and did not match the booking description. Most importantly, the sofa bed was not safe or usable for sleeping. The lower part sinks so much that the legs rest directly on the hard frame, causing discomfort and poor sleep. A technician confirmed it cannot be fixed, and staff acknowledged the issue, yet refused to provide a solution unless I paid €50 extra. At one point, the only “solution” offered was to place pillows over the broken part, which is unacceptable. Communication was slow and inconsistent, with promised callbacks never happening and messages arriving long after agreed times. Overall, the stay did not match the description, the sleeping arrangement was unsafe, the check‑in process felt insecure, and the service was inadequate. I cannot recommend this property.