Cisne By Nest Hostel

Check-in time starts at14:00Check-in time ends at22:00Check-out time ends at10:30

Ai sensi della nuova normativa, in caso di sistema all-inclusive un hotel può offrire ad un ospite un massimo di 3 drink alcolici al giorno.Gli hotel spagnoli possono applicare un’imposta obbligatoria sulle cene di gala. Gli ospiti possono contattare direttamente l’hotel per ulteriori informazioni.Front desk opening hours 08:00 - 23:00.

• Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

• A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
• A tax is imposed by the city: From 1 November - 30 April, EUR 0.55 per person, per night , up to 9 nights, and EUR 0.28 thereafter. This tax does not apply to children under 16 years of age.
• A tax is imposed by the city: From 1 May - 31 October, EUR 2.20 per person, per night, up to 9 nights, and EUR 1.10 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Professional property host/manager No cribs (infant beds) available No rollaway/extra beds available Guest will receive an email before arrival 24 hours Guests will receive an email with special check-in instructions No elevators Pets not allowed

We operate an ONLINE CHECK-IN system, which allows you to access all the information necessary to enter the hostel and offers flexibility for late arrivals. On the day of check-in, you will receive an email with the link to complete online check-in. It is very simple, but we will ask you for mandatory information according to Royal Decree 933/2021 on Traveler Registration. Hours Check-in: 3:00 p.m. - 10:00 p.m. Departure: 10:30 a.m. m. Reception: 1:00 p.m. - 9:00 p.m. Pets are not allowed. Smoking is not allowed in the hostel. Please remain silent after 11:00 p.m. # ##TERMS AND CONDITIONS## ## A. RESERVATION AND PAYMENT CONDITIONS Cancellation policy: 2 days before arrival. In case of late cancellation or No Show, you will be charged for the entire stay. **Rates Included:** Accommodation, current taxes (Except City Tax) and specified basic services. Any additional services, upgrades or exceptional expenses will be invoiced separately. **City Tax** Pay upon arrival at the hostel All transactions are carried out in euros (€), unless expressly indicated. --- ## CANCELLATIONS, MODIFICATIONS AND NON-PRESENTATIONS ### Direct reservation modification - **Change of date or room:** subject to availability. - **Major:** immediate payment of the difference. - **Lower:** without monetary reimbursement; offers equivalent services. --- ## RULES OF LIFE AND RIGHT OF ADMISSION --- **Minimum age:** 18 years. **Pets:** Not allowed. **Prohibitions:** Smoking, vaping, excessive drug or alcohol use, carrying weapons, making annoying noises, violent or disruptive behavior. Lack of personal hygiene that makes socialization uncomfortable, non-compliance with quiet times, entry with unregistered strangers, etc. Violation of any norm of community coexistence in accordance with our values. Failure to comply with these rules will give the management the right to cancel the stay **immediately and without refund**, as well as request the eviction of the guest. --- ##ROOM CHANGES Room changes apply only to direct reservations and are subject to availability: - **Upgrade to a higher category:** immediate payment of the difference. - **Downgrade:** There is no monetary refund; Nest Hostels may offer **compensations** such as additional services or discounts on future stays. --- ## OVERBOOKING RESOLUTION ### Equivalent alternative accommodation (priority option) In case of overbooking, the guest will be relocated at no additional cost to a property of a similar or higher category, prioritizing other hostels in the Nest chain. ### Full refund (secondary option) If no equivalent options are available, a 100% refund of the amount paid, including extras or taxes, will be issued within 24 hours of the situation being identified. ### Immediate communication and assistance Nest Hostels will notify the situation as soon as possible, or at the time of check-in if it has not been previously identified. Our team will provide direct assistance to resolve the situation quickly, transparently and with respect to the guest. --- ## H. LEGAL RESPONSIBILITY AND APPLICABLE LAW Nest Hostels operates in accordance with **Royal Legislative Decree 1/2007 (Consumer Protection)** and the tourist regulations of **Canary Islands and Ibiza**. The property's liability is **limited to the amount paid** by the guest. Any dispute will be resolved in accordance with Spanish law and before the courts of the jurisdiction where the accommodation is located. --- **Acceptance:** These terms come into effect upon confirmation of your reservation and remain binding throughout your stay. We look forward to your visit. The @Cisne by Nest Hostel team