Blaby Westfield Hotel

Checking in is 4pm, we had to be somewhere at 4pm so tried to book in earlier. No receptionist, just a phone number to ring. Would not let us book in any earlier. Returned later that evening to check in, had to ring again, the 'receptionist' appeared to check us in, not the warmest of welcomes we have received at check in. Gave us room 141 keycard, went to the room, bed was unmade, coffee cup half full of coffee, bin half full and towels in the bath. Room was warm though. Went back to reception to complain, gave us room 140 without apologising, just said 'not sure how that happened'. Room okay, but radiator was off, so the room was cold. Went to the restaurant for a drink, my wife had a latte and I a beer, £9.00. Checked the drinks menu when we returned to the room, cost should have been £8.45! Tried to make a coffee, went to fill the kettle and it had a brownish scum in it, did not use it. We have used the hotel many times over the years to visit family, but not anymore.

Third time that we have stayed here. We stay once a year at Christmas, visiting family in the locality. It is a fair value hotel, which is a bit tired but perfectly adequate for what we need. There is a gym which I believe guests can use, but I don't know if there is a fee as it is run by a separate company. As soon as you get into your room, do check that you have everything you need such as enough towels, pillows, teaspoons etc. If anything is missing, just phone the number on your room card and the manager will be happy to sort things out for you.

Value for money and good overall

Room was nasty

cracked whb shower curtain mouldy no spoons only 2 tea bags and 5 milk only 1 bath towel