OYO Blaby Westfield Hotel

Mirror was smashed glass all over the floor Bin had no bag, door frame was off and put up against the wall. Mess all up the walls. Was not happy.

This website says there is a restaurant and shows photos of breakfast and dining facilities. I only book hotels that do breakfast. The restaurant is closed and they do not do breakfast. This website misled me. As a result I needed to go out and purchase breakfast for my family. The receptionist I dealt with was very helpful. He should be commended for doing his best in difficult circumstances. 1. Three fresh large red/orange stains on the carpet. I came in for early check in. These stains were clearly from the night before. The cleaners had tried to clean them but they were still very visible. I asked the receptionist to send the cleaners back, which he said he did. Unfortunately, they couldn't get rid of the stains. 2. Food stuffs (crisps/similar) between the beds. 3. Coffee stains on the wall above the single bed. 4. The decorative cushions on the bed were insanitary. 5. Two of the four glasses provided were dirty. 6. One of the bedside lights had a missing bulb. 7. Broken TV. Missing power cable and remote control. Receptionist found us a new TV and explained it appeared previous guests appeared to have broken/stolen things. This should have been identified when the room was being prepared. I will not be returning.

The staff were very friendly but, the hotel was very tired. The reception area was quite nice when you walk in, then the hallways were very dingey. The wall paper was coming away from the wall in my room, the curtains were heavy single curtains which couldn't really be opened properly. There were just 2 single electrical sockets in this day and age isn't enough really, cables hanging loosely from the television it felt like a hostel. The outside was not very welcoming, everything was very scruffy, not maintained, not inviting at all. There was an Indian restaurant with a bar with limited drinks and which closed quite early too. I will not be staying again unfortunately as it was situated in a decent place.

The manager was very helpful, my wife was having difficulty getting up the stairs, due to a broken femour several months ago, he immeadiately sorted out another room to make it easier for her, he was very helpful, very polite, the room was very clean, parking was good, hotel had easy access, we were vert happy with our stay there, Geoff C

Checking in is 4pm, we had to be somewhere at 4pm so tried to book in earlier. No receptionist, just a phone number to ring. Would not let us book in any earlier. Returned later that evening to check in, had to ring again, the 'receptionist' appeared to check us in, not the warmest of welcomes we have received at check in. Gave us room 141 keycard, went to the room, bed was unmade, coffee cup half full of coffee, bin half full and towels in the bath. Room was warm though. Went back to reception to complain, gave us room 140 without apologising, just said 'not sure how that happened'. Room okay, but radiator was off, so the room was cold. Went to the restaurant for a drink, my wife had a latte and I a beer, £9.00. Checked the drinks menu when we returned to the room, cost should have been £8.45! Tried to make a coffee, went to fill the kettle and it had a brownish scum in it, did not use it. We have used the hotel many times over the years to visit family, but not anymore.