Kiteville Lancaster

Need working ice machine and snack machine

The price was half of anything near by. The room was nice and big. Place is a little worn down, but functional. The property is very nice. Bed was nice and firm. Lots of high curbs or steps so not ideal for a wheelchair. No obvious reception area. Had to find the manager in one of the rooms thanks to another guest.

Wish there was easier access for people with disabilities.

This is not handicap accessible there is no handicap parking at the building I'm in there are no handicap ramps. There are people doing wash and being loud every night 2, 3, 4:00 in the morning I was told when I first came here washer and dryers was for hotel personnel only well obviously if your friends would be the owner you can do whatever you want and like.They did at least get someone to vacuum the hallway and they did shovel snow this is all new within the last couple of weeks. I pay for a room cleaning every time I renew my reservation but you have to call management and they will come and clean your room but in order to do that the person you have to talk to is very nasty I called a few weeks ago about getting my room cleaned and I was very rudely treated with the person on the other end of the line. Which took them 33 minutes to answer and then he demanded to know how I got the phone number that he had given me back in June when I started staying here that was the last time that I talked to anyone about cleaning room.

Was some type of repairs in the reception area, also even expedia confirm my booking, few weeks back paid in full, the property had not and have to wait until all was sorted out.

This place was very gross and dirty, smelled bad. There was a very large hole in the carpet in my room. The food was gross. I ended up having to stay somewhere else because this place was so bad.

The ease of the keypad made it so much easier than having to carry around a key. However, the room wasn't the cleanest. We found empty food wrappers, grapes and pretzels on the floor, an old pair of socks. The shower didn't work the best with pressure unless you played with the shower head. We were only given 2 towels when there were a total of 3 guest, 2 adults and a toddler. The TV kept going in an out because of the internet connection.

Room and building were both unsecured. Every door in the hotel has the exact same generic door combination lock. Blood stains on the mattress. Mold growing on bed linens. No onsite hotel staff and management was completely unreachable.

This place is horrible. The room was filthy and smelt like urine and mold. We tried everything to get the smell out. The carpet was damp and turned the bottom of my white socks black. All of the rooms have the same door code (I accidentally entered the wrong room). The heater wreaked of death when I turned it on. The facility manager did nothing to assist. It was so bad that we left the place after our first night and found a different hotel. You’re better off sleeping in your car.

It was terribly dirty. Especially the bathroom floor. The walls were stained and in need of painting

So upon reding decent reviews on this property we decided to stay here. First problem keyless entry pad on our room door had issues. Secondly code that was sent to me did not work. Ended up having to try to find good contact number for someone to help us get in room. Finally had a housekeeper that didn't speak a lick of English give us a key to get in after numerous tries with keypad. On to the room bathroom ceiling had black mold on it from upstairs plumbing leaking down on to it at some point. Towels were stained and there were lots of little issues with the condition of room. In summary we will not be staying here again.

Bathroom looked like it had some mold growth at some point, room had a stagnant smell to it, had no towels in my room throughout the entire stay, door dead bolt didn’t engage. Downstairs occupant had a habit of randomly violently slamming their door for no reason.

I am appalled that Expedia is involved with this place. We were at the property for approximately 5 minutes. The smell was overwhelming and moldy. And of course, there was no front desk, to voice our complaints. I took pictures. The a/c was plugged into the the electrical outlet that was crumbling and wet. There was mold in the shower and the ceiling. There was dirt and dust everywhere. We booked a hotel at Bird in Hand, through Expedia.

WiFi doesn’t work. Door on bathroom doesn’t lock Main door doesn’t lock from the inside. Room smells terrible Bathroom tub dirty and nasty Blankets on the bed are really old and dirty

Dirty ×100

Big self check in problem. Had to call to get door code info and, upon arrival, found our room was given to another couple. Had to work that out after dark on the telephone, since self-check-in means no front desk. While reasonably clean, the room was extremely worn with torn carpeting and the bed mattress was as hard as a rock with torn sheets. Open light bulbs with no cover, torn wall paper Fortunately, the a/c and plumbing worked. Don't trust the ratings. Not worth the price. Avoid if you can.

Comfortable clean bed with no bugs in bed or room. Large room with sitting area couch and desk. Window blinds were missing slats preventing privacy. Refridgerator was broken, unstable, and dirty.Bathroom had a mold issue that could have been controlled better. There are digital locks on the rooms with no instructions on how to operate them. We struggled to get into our room with the lock for over an hour and half with no staff support. Another customer helped us. Once we were settled in, for the price it was ok.

Would be 5 stars. This is the second time I’ve booked with this property. First time hands down was 5 stars. This time not so much. The room we stayed in this time smelt like a dog ran through it and pissed everywhere and on top of it Saturday night we were woken up around 5am with doors slamming. That lasted a few hours.

The room was clean, big mini fridge, shower was ok, wifi was terrible

When we arrived we were unable to access the first room. We were then assigned another room, which had the windows wide open, resulting in soaking carpet due to storms. The floor had a coffee lid and some crumpled straw wrappers and had not been vacuumed. The wifi never worked for the tv or phones the entire time we were there. There was no spare toilet paper, the towels were on the bed and damp. The lamp was broken.

Tons of deferred maintenance; charged $32/night MORE than advertised; advertised a queen bed but gave us a double bed with poor suspension/very soft mattress (think rolling into the middle). Never again!

Bad wi-fi, unable to watch television without severe interruptions and freezing. Otherwise, everything else was great!

While I was there we had no tv for 2 days

Nice quiet area. Rooms are nice and big.

The internet ducks cant get many tv channels

Easy to communicate with the property management

We booked a one night stay but left at about 6:30 pm when the keypad (which had a piece hanging from it when we arrived) wouldn’t lock our door. We had a show to get to and were told (via text) someone would be there to look at it. I asked when and NEVER got a response. We didn’t want to leave our belongings in the room and had no interest in packing everything into our car only to have to move it back to the room if anyone ever came to fix the door. We loaded our car, saw our show and drove home afterwards. We had the room for less than four hours. The “management” of the place refused to offer any compensation. This is a set up where there’s no front desk or anyone to talk to in person. Hotels.com did give us a small credit on our next booking. Would never stay there again.

We never received an email with our code to get into the property. We spent 30 minutes on hold with their customer service number. Nobody ever answered. hotels.com tried to call them the next day. Nobody answered terrible customer service.

Great staff, very quick to respond to requests when submitte.

I came to the area to attend a few events over the weekend. About my stay... There was no stay. I made a reservation for the weekend at Kiteville Lancaster a month ahead of time and was told in an email that I'd receive the code for self check in closer to my stay. I never got a code so i called the day before and was told to come to the property and call them and someone could provide a code then. I get to the property and call the number provided, the man on the phone then tells me to go to the 1200 building and someone would meet me there for check in. I get to the building and tell the man my name and he looks at me and says there is no room available for me. There was another guest also trying to check in, she was told the same thing. The man was not helpful, nor did he care. My cc was charged upon booking this room, was removed from my bank account at same time, not a hold.. removed....this was paid for!! I was not offered a refund or anything from property. I contacted hotels.com who i booked it though and am hoping they can get my money refunded. TERRIBLE, TERRIBLE, TERRIBLE!!!!!!!!! Do not book a room here with these people, you will lose your money and have to scramble to find other accommodations.

Internet is always down, no staff visible to report, you have to use expedia app to contact the property..

Virtual Staff was very responsive. Worked for me

Good staff. Responsive

Great staff. Very responsive

I did not like there is no one on property if u have a problem other then that it was good

Convenient to rt 30.... Shopping Eating Entertainment

From the website and some of the reviews I read the Hotel looked nice. Upon arrival, it looked like a run down college dorm. We had trouble entering the building and our room, because there is no key or room card it's a passcode keypad. There is no way of knowing that you are at the Kiteville Hotel, no sign or identification. The was spacious enough, but I did not feel safe. It looks like people live in this building or sell drugs or a rent a room for an hour. This place is on our BLACK LIST!!! We will spend the extra money to stay at a place where I feel safe. There was supposed to be a quiet time between 9:00pm and 7:00am, but at 10:30pm there were kids running up and down the hall screaming and running outside. Of course there was no front desk to call and complain to. When we left as soon as we walked out of our room the hall smelled like dog crap. When we arrived the carpet was being shampooed. God only knows what was on the carpet. We will never stay there again.

Good location

Loved my stay. It was quite. The room was clean and you could walk to all the hotspots in Strasburg. For how cheap the rooms are you more then get your moneys worth. My only complaint is the guy that cleans the rooms knows very little english so it's hard to communicate with. I would definitely stay there again

Perfect location for sight seeing, clean rooms, friendly guests, and really decent pricing.

The room was good sized and open with furnishings. This place was convenient to restaurants and the Sight and Sound Theater. Unfortunately there are people living there, not visiting the area, and the first night there, there was a noisy disturbance across the hall from us well after quiet hours. We also did not receive washcloths/face cloths with our linen even after we requested them. Check in is done through a text message giving you door codes and other information. There is no check-in desk or clerk.

The location was difficult to find, no visible signage. Less than presentable.

Weird place, feels like a place maybe booked for local workers staying in the area a while. If dont mind low frills and getting entry codes before day of visit, we found the place quite comfortable in great location and fantastic value compared to chain hotels

Quiet area, very nice. Great pizza spot that’s walkable!

Quiet Great location

This place was very gross and dirty, smelled bad. There was a very large hole in the carpet in my room. The food was gross. I ended up having to stay somewhere else because this place was so bad.