Palma

I booked 2 rooms. When we checked in about 7 pm, the hotels transferred us to Palma Residence, Building 2, which is very old and dirty residence, without telling us in advance. Receptionists is so so but the cleaning lady named Elisa is wonderful. She was very kind and helpful in assisting us to put luggages in the storage in Palma Residence, building 1 where we thought we would be staying there. Thanks much Elisa. In short, we are very disappointed and will never come back this residence. It needs to be improved in cleanliness and room amenities.

great value, great location, clean and quiet, wonderful vaca , thanks a million

Una zona muy bien comunicada. Con una parada de bus justo al frente y Termini a unos minutos andando. Entiendo que por el precio, no vamos a encontrar algo de lujo. Pero las paredes estaban manchadas, la cama matrimonial eran dos individuales pegadas, la ducha estaba rota.

Pulizia un po’ da rivedere, odore un po’ forte all’interno delle camere, gli asciugamani erano tutti macchiati e ho trovato dei capelli. Comodo per la vicinanza alla stazione di Termini. Sono partito un giorno in anticipo.

The bathroom was horrible. The shower door would fall off the rails and water would accumulate to your ankles. Addressed the issue to the front desk and the man at the desk said they know and happens all the time. We booked a room at the hotel we thought we had booked but when we showed up they sent us to another hotel that was farther then from what we booked and had to cross a major road to get to the room

Odeurs désagréables dans la chambre. Plafond avec des traces de dégâts antérieurs. Moisissures?Probablement relié.

The location is close to Termini Train Station, metro station, and bus station which is perfect. (around 5 mins walk max) We stayed for 2 nights. 1st night was a nightmare, 1st on Check In there was a man that asked us about our religion and started to tell us about Islam and how we should wear! And the room he gave us was not the same one that we booked! It was a very tiny and dirty room! Especially when we told him about the pillow sheets he told us that they forgot to change it! Then there was a problem with the AC and there was no wifi! They told us that there was a problem with the wifi but it’s not from their side (noting that in the reception there was a wifi) so dunno how! Then at night when we came back to have our shower the towels were very dirty!! We went down to complain and we took other towels! We didn’t sleep at all on the 1st night! Then morning, there were a lady on the reception that was so kind and changed our room and we were surprised that there were wifi and only where we was first we didn’t have (which is the man I think his name was Hasan was lying !!!) The second night room was better and bigger, but overall for cleanliness they can be better!

The location is different from when I book the property, the actual address is "VIALE CASTRO PRETORIO 25 / Palma Residences in Rome" which is another 10 min walk from the original address. The check-in staff request us to pay for the reasonable city tax, but he ONLY accepts cash we do not bring too much cash travelling in Italy. In the end, he DOES have a card machine that he just somehow doesn't want to use, so we could pay the tax using a credit card after all. The room is very old and outdated. The floor seems to mop but is not super clean. The towels provided are heavily used. The AC is really strong which is nice. The shower is very tiny, just able to fit 1 person without turning too much. The showerhead has lots of moulds too. Overall I would want to stay in this place ever again.

Lo recomiendo para una opción económica pero de calidad en Roma! El barrio en el que se encuentra es muy tranquilo y con restaurantes muy recomendables, en menos de media hora caminando estás en cualquier lugar turístico. La habitación es suficiente, tiene nevera y las camas son cómodas. El baño es amplio y hay servicio de limpieza y cambio de toallas a diario. El personal es muy amable, volveríamos a alojarnos sin duda!

Ho alloggiato nella sede di via Castro Pretorio e la struttura ha superato le mie aspettative: la stanza è pulitissima, il personale è gentilissimo e c'è una fermata dell'autobus proprio fuori dal cancello. Perfetto per chi ha bisogno di un alloggio low cost dove dormire senza particolari pretese.

Como es normal, tú acudes a la recepción del hotel para recoger las tarjetas y poder entrar a tu habitación. Por ello, pusimos la ubicación en Google y nos llevó al hotel. Cuando entramos, el recepcionista serio que había, nos dijo que ese no era el edificio donde nos alojaríamos: el nuestro estaba mucho más lejos del centro. Pienso que cuando reservas hotel en una ciudad como Roma, donde te mueves caminando, la distancia es muy importante. Y si yo reservo y pago por estar en una localización debo de alojarme ahí. Cuando llegamos al edificio que nos correspondía, entramos y nos atendió un hombre simpático. La habitación de techo alto, nueva y moderna. Muy bien por esa parte. Cuando salimos, había un hombre italiano que fue muy antipático con nosotras. Le preguntamos si podíamos dejar las maletas, nos puso mala cara y nos dijo que volviésemos antes de las 22:00. Le dijimos que nuestro vuelo salía a las 19:00h y que por ello estaríamos ahí sobre las 16:00h. Cuando llegamos a recoger las maletas, mi compañera se sentó en una de las sillas que hay enfrente de la recepción porque necesitaba descansar y el hombre nos miraba mal en silencio invitándonos así a que nos fuéramos. Me llevé una decepción muy grande ya que leía comentarios en la web muy buenos acerca del personal. Llego ahí y nunca me he sentido tan incómoda. No es normal que de tres trabajadores, solo uno fuera amable. En definitiva, mi crítica va hacia la ubicación y hacia el personal.

We were lucky that we had an upgrade for the room. We had a lot of space for the two of us, in a four person room. The residence lays near by the center city, which makes it easy to walk in and to the area.

It’s not a hotel It’s like rented small rooms Clean beds but not what I expected at all Tiny rooms

The pros: the location close to Termini Station; lots of good restaurants in the area; located in a relatively quiet and safe area. The room was clean and well-maintained. The con: the bed was incredibly hard and painful to sleep on; the pillows were so thin as to be essentially non-existant. I would probably stay here again because of the price, but they could invest in a few pillowtops for the mattresses.

Chambre petite extrêmement bruyantes. Ne correspond a rien aux photo. Propre dans l'ensemble. Assez proche gare

Great stay, very friendly host! The room was basic but clean, a little bit worn down. Close to the central station and walking distance to nice areas!

Liegt sehr zentral 5 Gehminuten von Roma Termini entfernt. Sehr freundlicher Besitzer. Das Zimmer war groß und es war alles vorhanden, allerdings ließ sich das Fenster nicht schließen, sodass es etwas laut und zügig war.

La chambre est très bien, mais il n'y a pas de fenêtre qui donne de la lumière.

The location is different from when I book the property, the actual address is "VIALE CASTRO PRETORIO 25 / Palma Residences in Rome" which is another 10 min walk from the original address. The check-in staff request us to pay for the reasonable city tax, but he ONLY accepts cash we do not bring too much cash travelling in Italy. In the end, he DOES have a card machine that he just somehow doesn't want to use, so we could pay the tax using a credit card after all. The room is very old and outdated. The floor seems to mop but is not super clean. The towels provided are heavily used. The AC is really strong which is nice. The shower is very tiny, just able to fit 1 person without turning too much. The showerhead has lots of moulds too. Overall I would want to stay in this place ever again.

The room given was in the basement with no ventilation/no window. No extra blankets or pillows were provided on request. The person said, that is not possible.TV remote control was missing. We were claustrophobic and could not sleep. Left the room very early in the morning.

Service was excellent. Front desk staff was friendly and accommodating, and we were allowed to leave our bags so we could grab a bite and then were allowed to check in about an hour early.

Easy check in

They tried sending me to a completely different building than the place I originally booked. Super rude and unprofessional. I walked to the other building and couldn’t even find the entrance other than a huge locked metal gate. Gave up on the place entirely and walked to another hotel. Do not book this place, it is garbage.

Excelent Staff

The location is close to Termini Train Station, metro station, and bus station which is perfect. (around 5 mins walk max) We stayed for 2 nights. 1st night was a nightmare, 1st on Check In there was a man that asked us about our religion and started to tell us about Islam and how we should wear! And the room he gave us was not the same one that we booked! It was a very tiny and dirty room! Especially when we told him about the pillow sheets he told us that they forgot to change it! Then there was a problem with the AC and there was no wifi! They told us that there was a problem with the wifi but it’s not from their side (noting that in the reception there was a wifi) so dunno how! Then at night when we came back to have our shower the towels were very dirty!! We went down to complain and we took other towels! We didn’t sleep at all on the 1st night! Then morning, there were a lady on the reception that was so kind and changed our room and we were surprised that there were wifi and only where we was first we didn’t have (which is the man I think his name was Hasan was lying !!!) The second night room was better and bigger, but overall for cleanliness they can be better!

The staff was extremely rude and did not listen to us when we were checking in. They also talked down to us and yelled at us for something out of our control.

Very welcoming and helpful

The location is different from when I book the property, the actual address is "VIALE CASTRO PRETORIO 25 / Palma Residences in Rome" which is another 10 min walk from the original address. The check-in staff request us to pay for the reasonable city tax, but he ONLY accepts cash we do not bring too much cash travelling in Italy. In the end, he DOES have a card machine that he just somehow doesn't want to use, so we could pay the tax using a credit card after all. The room is very old and outdated. The floor seems to mop but is not super clean. The towels provided are heavily used. The AC is really strong which is nice. The shower is very tiny, just able to fit 1 person without turning too much. The showerhead has lots of moulds too. Overall I would want to stay in this place ever again.

All the staff was very amazing

The room given was in the basement with no ventilation/no window. No extra blankets or pillows were provided on request. The person said, that is not possible.TV remote control was missing. We were claustrophobic and could not sleep. Left the room very early in the morning.

I booked 2 rooms. When we checked in about 7 pm, the hotels transferred us to Palma Residence, Building 2, which is very old and dirty residence, without telling us in advance. Receptionists is so so but the cleaning lady named Elisa is wonderful. She was very kind and helpful in assisting us to put luggages in the storage in Palma Residence, building 1 where we thought we would be staying there. Thanks much Elisa. In short, we are very disappointed and will never come back this residence. It needs to be improved in cleanliness and room amenities.

Como es normal, tú acudes a la recepción del hotel para recoger las tarjetas y poder entrar a tu habitación. Por ello, pusimos la ubicación en Google y nos llevó al hotel. Cuando entramos, el recepcionista serio que había, nos dijo que ese no era el edificio donde nos alojaríamos: el nuestro estaba mucho más lejos del centro. Pienso que cuando reservas hotel en una ciudad como Roma, donde te mueves caminando, la distancia es muy importante. Y si yo reservo y pago por estar en una localización debo de alojarme ahí. Cuando llegamos al edificio que nos correspondía, entramos y nos atendió un hombre simpático. La habitación de techo alto, nueva y moderna. Muy bien por esa parte. Cuando salimos, había un hombre italiano que fue muy antipático con nosotras. Le preguntamos si podíamos dejar las maletas, nos puso mala cara y nos dijo que volviésemos antes de las 22:00. Le dijimos que nuestro vuelo salía a las 19:00h y que por ello estaríamos ahí sobre las 16:00h. Cuando llegamos a recoger las maletas, mi compañera se sentó en una de las sillas que hay enfrente de la recepción porque necesitaba descansar y el hombre nos miraba mal en silencio invitándonos así a que nos fuéramos. Me llevé una decepción muy grande ya que leía comentarios en la web muy buenos acerca del personal. Llego ahí y nunca me he sentido tan incómoda. No es normal que de tres trabajadores, solo uno fuera amable. En definitiva, mi crítica va hacia la ubicación y hacia el personal.

The pros: the location close to Termini Station; lots of good restaurants in the area; located in a relatively quiet and safe area. The room was clean and well-maintained. The con: the bed was incredibly hard and painful to sleep on; the pillows were so thin as to be essentially non-existant. I would probably stay here again because of the price, but they could invest in a few pillowtops for the mattresses.

Address given was incorrect. They sent us to another address a few blocks away who then sent us to a different building (they have several apartments converted to rooms). Didn’t expect much for the price but the shower head was broken and the shower drained so slowly we had to keep shutting off the shower in order to not flood the place.

It is great located close to Roma Termini.

It's 5 mins walk to termini station

The location is different from when I book the property, the actual address is "VIALE CASTRO PRETORIO 25 / Palma Residences in Rome" which is another 10 min walk from the original address. The check-in staff request us to pay for the reasonable city tax, but he ONLY accepts cash we do not bring too much cash travelling in Italy. In the end, he DOES have a card machine that he just somehow doesn't want to use, so we could pay the tax using a credit card after all. The room is very old and outdated. The floor seems to mop but is not super clean. The towels provided are heavily used. The AC is really strong which is nice. The shower is very tiny, just able to fit 1 person without turning too much. The showerhead has lots of moulds too. Overall I would want to stay in this place ever again.

Personal muy amable. Habitacion y baño amplio. A solo 2 cuadras de la estacion Termini

Lo recomiendo para una opción económica pero de calidad en Roma! El barrio en el que se encuentra es muy tranquilo y con restaurantes muy recomendables, en menos de media hora caminando estás en cualquier lugar turístico. La habitación es suficiente, tiene nevera y las camas son cómodas. El baño es amplio y hay servicio de limpieza y cambio de toallas a diario. El personal es muy amable, volveríamos a alojarnos sin duda!

Loved how accessible and convenient the hotel location is.