奧蘭多Hilton Vacation Club Aqua Sol Orlando West 希爾頓分時度假俱樂部

I have MS and was placed in the third floor in a building with the elevator broke down.was not accommodated at all.

Great entities for the kids, really nice pool, condo was very clean and well equipped, I will definitely book again for a longer stay.

The property has plenty of activities to do, nice waterpark with waterslides, paddle boats, basketball and tennis ball courts plenty to do also planned activities like movies, art projects etc.

Awesome pool area.

This property has so many amenities for adults and kids such as miniature golf, pickle ball, basketball, paddle boats just to name a few. Great pools and water park for kids is awesome. Lots of games and tournanents on the premises too. Rooms are full efficiency apts and very convenient. Great affordable place to vacation. My go to place...

The hotel was beautiful. Very nice water park for the kids. Only down side was that the water park pool closed so early for no reason, while the other pools stayed open. If you go to a nearby theme park, by the time you get back to the hotel it’s already closed. They could also use some more security and lighting in the parking lots. There were people smoking marijuana in the parking lot every night. But other than that, a beautiful hotel.

We stayed in one of the 2 bedroom townhouses. Our stay was very pleasant. The hotel is completely unprepared for the amount of guests it serves at the pools. Extremely limited umbrellas around all the pools. Be prepared to burn in the scorching hot sun with very limited chance of finding shade.

Rooms were super spacious, we were on the top floor so it also had a raised ceiling which made it feel even bigger. Lots of hangers provided in the closets. I wasn't expecting the in suite washer and dryer which was a bonus! The only thing the kitchen didn't have was a blender. There were a variety of pools and a waterpark suitable for younger kids. Gym was fully equipped with everything needed. The paddleboats were fun and the resort even had a cute sand beach style area to sit and relax, bbq or have a fire. You will want to have a car or rent one if going to the parks and local area as everything is at least a ten minute drive to nearby restaurants or 25-45 mins to the parks and airport.

Was a beautiful vacation spot however the elevators didn’t work 4 of the 5 days we were there and we were on the 3rd floor with my 76 year old mom.

The hotel is clean and well maintained, but they should be more flexible. No music is allowed at the pool and security is constantly watching, which makes it feel more like a retreat than a family vacation.

I didn’t like that the condo we had looked NOTHING like the photos. It was very old, the floors were not very clean, the bathroom sinks were clogged. Only one food option that I saw. Beds were ok. Waterpark was great, the water in the pools was too warm tho. Lots of activities for the kids to do which was great. I would stay again

It was very large and clean. The price was also great.

All the furniture had dust all over it couches were very uncomfortable and had stains on sides of them sliding glass doors were filthy. Will never stay again

Clean

We stayed in the 500 building, which had a nice pool, hot tub, and gym behind it. I thought all were very clean. The front desk staff was very kind. The communication via text was on par and very helpful. Our room was clean. The mid week cleaning was a excellent

As soon as we got there we examined the room and behind the blinds there was a bug infestation and on the floor there was a dead worm. They upgraded our room ( which was nice) and when we got in there was a small lizard on the bathroom sink. We noticed a huge gap between the floor and both doors in our room. We moved rooms again!!!! We had to ask them to fix the doors since there were gaps under the doors again. By this point we were tired of moving rooms. This room was nice but it was poorly cleaned. They refunded us one night and promised 50,000 Hilton Honors points which we never received. The pool was nice with the slides for the kids. We’ll never go back. I expected more since it is a Hilton resort but was very disappointed

What a wonderful stay! I cannot brag enough about this place. Comfortable beds, clean unit and linens, pools and amenities around the campus were so much fun to explore. Staff were helpful, friendly, and great to talk to. Campus felt like you were coming home. Safe and convenient location, quiet and family friendly. This was our third time visiting. .. we will be back!

We booked based on the pictures but the room they provided were not at all what was advertised. They were old and smelly. Old carpet with stains even the furniture had stains. Everything was really bad. It smelled moldy, smoky and terrible. When we went to get a room change and told the manager it was not what we booked she attempted to place us in another room that was exactly the same (old, outdated, not as advertised). I can only imagine what the rest of the property looked like. It was midnight so we did not have a chance to see it, but we weren’t going to stick around to try to find out. We immediately left and had to book another room; thank goodness we found one at that time. Please do not try to attempt and save money thinking that other alternatives like The Grove will be more and not worth it. Trust me it’s worth it. Please do not book here if you’re only attempted to save a couple of hundred dollars you will be heavily disappointed, and miserable. I would say the only saving grace was one sweet front desk clerk who gave my son a happy birthday bag with little goodies.

Items and trash were left from the previous guests. Soap dispensers were broken off of the walls and left on the dirty floor of the shower with dirt and hair. We had to take showers with our shoes on. The water pressure was very low. The porch was full of ashes from smoking. The glass table on the porch was cracked. The floors hadn’t been mopped, my feet were sticky and dirty when I walked from the kitchen to the bedroom. Check in process was horrible, although the employee that checked us in was pleasant, they were unaware of how to work the system and need continuous assistance, which took a long time. Once we got our room keys we were inconvenienced 4 times, waiting outside the room with children and a service dog because the room keys never worked. We had to call the front desk each time for them to send security to open our room. The first time, security never came and a housekeeping employee that happened to be leaving off her shift opened the door without identifying us.The second time security gave us keys to a different room. The next 2 times, we had to go back to the front desk to get new keys that still didn’t work. The manager made an unauthorized charge to my card for $250 service animal fee. There was absolutely no damage done from the service animal, the excuse was b/c we left the dog and went to the store for 20 min. I would have authorized it had it been explained at check in. I would NEVER recommend this horrible inconsiderate place and the horrible managers

Beautiful resort with large comfortable apartments!

Rooms are amazing and spacious

Big rooms nice pool very clean ans easy access to everything. Everything was perfect

Very big spacious rooms and comfortable beds! Close to Disney but not Seaworld! Not sure about the resort fees when not used much and also taxed?! the master bedroom shower had 3 shower heads but only one worked?! Some outside areas need renovation and the lake next to buildings not very clean!

3 bedroom sleeps 10 also had 2 pullout couch, 2 kitchens, beautiful place clean for the most part we did see ants in one of the bedrooms window. Beds were very comfortable. We had 3 bathrooms all very clean. There was plenty of space especially for the kids to run around. The grounds was nice we did not stay long enough to enjoy all the amenities. They have daily activities for the kids also. Will be coming again.

Resort was decent but nothing to write home about. Walls were paper thin and could hear all of your neighbors at all hours. Staff didn’t take quiet hours seriously; and the requirement and subsequent interrogation of resort wristbands was aggravating to say the least (who is going to keep wristbands on for a prolonged stay without taking them off daily? Make them removable). Everything on the property just seems like a method to badger you about their timeshare opportunities. Place was clean, staff was friendly (mostly), and the amenities were solid. Other guests being loud throughout the nigh was probably the most disappointing part.

A little out of the way. Room was fine except in the master bath there was no divider/door separating the bathroom/tub/shower area. A little more privacy would be better.

Always a great stay. WiFi and cell service was horrible where we were, but it’s not every room.

My son and I stayed there for 4 nights. The unit was very nice and had everything we needed. All of the staff seemed very friendly and wanted to help when issues came up. The walls were paper-thin to the point of being able to understand our neighbor’s conversations. Our first two nights were horrible, but the last two were perfect. At check in they double charged us for fees. The keycards didn't work for the room. The day after check in they sent a text with the checkout times along with checkout options. I replied back to the text because it was improperly early. I was told it was an automated system. The next morning from 720-922, I received 7 thank you/departure texts as if I was leaving. After being woke up by the second text in a very short amount of time, I called the office and let them know we weren’t leaving. They apologized, but the text kept coming. I ended up having to walk to the office and asked for a manager who removed me from their automated text system. In short, The staff needs training on how to use their automated text system and when to send out text messages like other places. When I first notified them that I received an inappropriate check out text they should have fixed the problem. The key card issue could happen anywhere. Without reconstructing the property I don’t think they can do anything about paper, thin walls.

FRONT DESK STAFF very kind and helpful. ROOMS we had 2 bedroom suites. They were clean, well stocked, spacious with a great layout. Beds were also comfortable. PROPERTY not breathtaking, but grounds were clean and lots of activity options for families with children. We didn’t have time to take advantage of any of the activities, but there did seem to be good options.

Staff was amazing. Very helpful

Check-in was a nightmare. Staff were not helpful. This was a gift weekend for a deserving couple and the staff was unaccommodating at check in regarding credit card, debit card, cash, etc for the resort fee. Surely there's a better system! When we book for gifts, we'll definitely look elsewhere based on the check-in process.

Just a want to let everyone know that they do charge a 300$ deposit as well, I stayed from the 8th-11th and I still have yet to receive my deposit back I’ve called numerous times and all they say is it takes 10 days to receive depending on my bank. It’s been well over and I have photos of how I left the room, it was clean and spotless so there’s no point in keeping my deposit. This will be the last time I visit a Hilton vacation spot.

The room and pool areas were outstanding. The family enjoyed the hot tubs and comfortable living space. Very happy with our stay overall. The start was rough though. We arrived at 3pm, for a 4pm checkin. Our room wasn't ready until 5:30pm, they give us wristbands but no key and said to use the resort pool areas while we wait but only way into those areas is with a card. They said we could get a text when room is ready but that never happened. The front desk area for Hilton Vacation does thier little sales pitch which even though we already paid months ago for this stay, I figured that was coming because they've been calling me everyday for a while. You have to meet the person because he has the parking passes. We lost some grocieries that went bad from room not being ready at 4pm too. The line at checkin wasn't long but took a while to move. Overall the first 3 hours sucked, even the front gate area was a mess with a car almost reversing into our vehicle. There were people smoking pot in our building but thankfully not near our rooms and noting the staff can do about that really. If they could get the arrival to be better, no need for jokes from staff on how long it takes or sales pitches, just have the room ready as outlined, honestly this property is then a gem. Hope they fix it.

The Staff was amazing....Great hospitality and service...This was my 3rd year in a row and we love each time we stay....This resort really makes you feel at home and caters to the guest 24hrs a day...This Aqua Sol Hilton Resort should really be proud of there staff...Good group of people...Thank you from me and my family 👍

I love this place! Being able to text any request or questions to a staff member 24/7 is huge!!! Every one We met from the front desk associates to security to house keeping. All extremely professional and friendly. Really felt like the best hotel I’ve ever booked. We will be staying again.

Had a great stay with our family at this resort for 7 nights. Not too far from the Disney world parks, and only a little while longer to the Universal ones. Goran at the bar was brilliant, always engaging and ensured we had a great time.

A very family friendly place. All staff were friendly and very helpful. You can text the office for whatever you need and responses to requests were quickly answered and delivered.

The check in process took forever, once checked in they have you go to a different desk area to give you the parking pass, this is also where they try to book you for a time share presentation and at the end of the 5 minute rant, they tell you they’re going to put a $200 hold on your card in case you cannot make it. when i told the lady i wasn’t interested, she quickly snatched back the pamphlet and any ounce of decent customer service that was left.

The property itself is amazing and we truly loved it. However, one very negative aspect was the check-in process. Guests are required to go to the concierge to obtain a parking ticket, where the staff is extremely insistent on offering “presents” in exchange for attending a sales presentation. This created a very uncomfortable situation, as we were there to enjoy quality family time—not to be pressured into a sales pitch or a long-term resort commitment.

Nice hotel , very clean Apartment. To improved for next time more kitchen pans.

The resort is in a convenient location that is close to shopping and eateries. The staff is friendly and accommodating to situational needs.

Very convenient near Disney parks. Clean and quiet.

The property amenities and staff were excellent. The room could have used an upgrade. Was not the updated room in the pictures we booked. We reserved this place because of its kitchen. I would suggest having a few more cookware pieces. Getting out of this location if having to go left on the main road is less than ideal.

Liked the location, only about 20 minutes from Disney. Plenty of restaurants and things to do near by. Liked the kitchen and washer/dryer.

The only major problem is getting on the main highway. Other then that nice quiet area kids enjoyed their vacation & the room was spacious enough for our family of 4.

The property was fairly close to Disney and had good amenities such as their pool and water park. Our kids enjoyed sending their time there during the off times that we weren’t at parks. A few things we

You could stay here for a week and never leave. There’s so many options. Had a great resort feel super clean and great location.

Quiet and nice amenities. Close driving to Disney parks.

Amenities were nice and the facilities. The room needed some updating. Staff was friendly and helpful. It felt near stuff but not to the extent that you can walk. Overall things went well and they had fun activities.

This was a short vacation - 3 nights with kids. The kids loved it! The water park was wonderful. They have a great bar and restaurant and ice-cream is available near the pool. Staff was extremely friendly and welcoming. They have a text message system which was great - If I needed something or had a question I would text the number and have an answer within a minute. The only issue was the internet was very spotty but everything else was fantastic!

They should have better dining options and better activities for guests it was beautiful but boring, staff is very attentive and on point

Townhouse style, laundry room included, pool was great, waterpark is good. Food is on the pricier side. For the price you pay though it should at least include breakfast.

Pool area was nice. However, I would appreciate being told in advanced that I cant bring beer purchased from one bar area into another. also, it was disturbing to find a single sock and thong in the dryer.

The water park was fun. Hotel was very clean!! Arcade was fun but VERY expensive. The food from the restaurant at the water park wasn’t all that great so a little over priced for what we got.

We used to com here when previous owner. Hilton has improve lots of rooms now and some areas. The shipwreck/pool area, Bar n Grill still our favor area. With Mr Kevin, Goran amd other team members, make always our stay memorable. The drinks, food n staff are always amazing. We fill like home every time We go to Shipwreck Bar n Grill/pool area. Thank you so much Kevin. You are a great professional n friendly manager that shows care for every guess. Rooms are big and have everything need it to enjoy the stay.

We enjoyed our staff. I ordered a Pina colada and two drinks for my kids from the bar in the water park area and felt they were overpriced. I was surprised that the check out was at 10am however was granted an extension

Had a great stay with our family at this resort for 7 nights. Not too far from the Disney world parks, and only a little while longer to the Universal ones. Goran at the bar was brilliant, always engaging and ensured we had a great time.

This is our 2nd time at this property and we love it! My kids loved the water park & the food that’s so sold at the restaurant. The food options are a bit limited but it really wasn’t an issue for us. The rooms are lovely packed with everything you can just about need and also a washer and dryer which was very convenient.

This property customer services is horrible and the way expedia gave it high ratings this is unreal and please correct the part that breakfast is available because that only happens on a weekend