Fairfield by Marriott Inn & Suites Alpharetta Avalon Area

Quarto limpo e estacionamento conveniente.

Overall it's a beautiful hotel. I just wish Marriott would invest in better mattresses. That's one of the main attractions of a hotel. They're too firm. Other than that everything else was wonderful about the hotel.

Very disappointing experience. I booked 3 rooms with 2 queen beds in each room for a total of $451 because my family needed 6 queen beds. However, when we arrived to check in, the hotel gave us 4 rooms with only 1 king bed in each room, which was not enough sleeping space for my family. I asked for an additional room so everyone would have a place to sleep, but the hotel charged me another $90. The staff explained that there was an error in their booking system. This was the hotel’s mistake, not mine, and we were never informed about the issue before arriving. I do not believe customers should have to pay extra to fix a problem caused by the hotel’s own system. The hotel should take responsibility, and I believe the additional $90 charge should be refunded. To make matters worse, our room key cards repeatedly did not work, and we could not open our doors. I had to spend additional time waiting for staff to fix them. It was already very late, and my family was tired and needed to rest. Overall, this was a very frustrating and disappointing stay. We did not receive the rooms we booked, were charged extra because of the hotel’s error, and had repeated problems accessing our rooms. I hope management takes responsibility and refunds the additional $90.

Overall, good hotel and decently clean. But there were nail clippings on the floor next to the bed, so I’m not sure how thoroughly rooms are cleaned. The curtain in the bedroom was slightly broken too so didn’t fully close.

The room was very clean and comfortable. All staff were helpful and welcoming.