Holiday Inn Runcorn M56 Junction 12 by IHG

We were asked on the first night not to eat in the restaurant as they had two bus trips and it would be noisy and service would be slow. We struggled to get a seat in the bar area, eventually getting a seat at a low table, not ideal for eating at. Service at the bar was very slow, I got my meal eventually, my friend had to ask where his was and was served eventually. Second night was not much better, we did insist on eating in the restaurant and it was a bit more civilised. The bar was very busy and the staff really struggling.

Dirty rooms, rude unprofessional staff

This is a pleasant hotel in an excellent location, close to the M56. The staff are very friendly and helpful particularly those in the restaurant. Rooms are well equipped and the beds are very comfortable. The breakfast is good with plenty of choice and well stocked. There is a big, free car park which can get busy due to the sports facilities on site. Highly recommended.

Lovely clean room Nice pool gym Breakfast was lovely Staff friendly

We had a late arrival 1am after our flight in to Liverpool. Two guys on reception with the warmest welcome you could wish for. The room was small but ok. It had a sofa bed in it that the hotel had made ready even though I rang to say we only need the double bed not the sofa too. This took up so much of the space it was cramped even for just two people how you would expect more people to be comfortable is beyond the imagination. Breakfast staff were pleasant though the breakfast wasn’t up to much. Hard rubber eggs well done bacon cold mushrooms. The lady on reception when we checked out was very pleasant.