The Central Home by Quokka 360 - Next to Lido di Lugano

Definitely had a mixed experience at this VRBO. The check in was very difficult, mostly due to the fact that the parking card never worked. The keys were also a problem because there was not a way to get into the building except through the parking garage, which we could not access. We waited 45 minutes to figure out how to access the building. Upon entering we had an issue with the air conditioning (which was an easy fix), but we waited for a person to come service. That same person who came to service the AC said they would "try" to fix the parking card, but if it didn't work, we should tell the people at the garage entry the card was broken. We ended up having to do this every single time we came or left from the house. It never was fixed and was hugely annoying. However, the person who came to fix the AC also showed us how to use the keys to enter the property without needing the garage, which was confusing until he explained it.Besides the check-in and parking issues, the property is lovely. The view was spectacular! And sitting and relaxing outside was wonderful. There was plenty of space for our family of 4 (2 adult kits parents). The bathrooms and bedrooms were nicely appointed. My only other comment is the bed in the back room with the bathroom attached is awful. It really needs to be replaced. Before booking, I inquired about the mattress, which they informed me was replaced based on other reviews. But it isn't the mattress, but the bedframe is bent in middle.

The property is located very near the Lido, and a 15 min walk from the Center of town, which was very nice. It has a nice set of balconies and, when standing, you can see the lake. The kitchen is nice and well apportioned. The listing did say it has a microwave (it did not) but did have a washer/dryer and dishwasher, which are key for us.The host company was very patient and responsive to our questions. We had an issue with a leaky AC the first night and they sent maintenance out the next day to resolve. My only criticisms of the apartment - the AC for the 3 bedrooms is in the hallway. It keeps the hall very cool but cannot seem to cool the three bedrooms well. The second critique is the primary bedroom needs a new mattress. It has memory foam topper which helped a little but the underlying mattress/springs are pretty shot. My spouse and I both felt like we were rolling into the center.All in, we wound stay here again, especially if they change the mattress.

This place is very close to transit that will take you anywhere in the area. The place has plenty of room for a family of 5 like us. There is a store and cafe right downstairs which is very convenient. The host communicates well and responds quickly. The place was clean. I highly recommend this place for a stay in Lugano.