Consort Hotel & Urban Spa

Overall nice stay, clean rooms and comfy bed

Local homeless sat in the lobby baked all day and night. Spa was out of service and looks like it has been a few times but never mentioned to us as part of the booking at any time. Rooms are dated and no working air con so was left with a cheap fan to blow the hot air around. Car park was full of broken glass.

The hotel was clean and

Easy to find, had an issue at check in where the whole computer system was down so couldn't get a key card. I explained I had an event I needed to get to, and because they worked out my original room was next to the function room where an event was going on until 2am, they upgraded me to a bigger room and had a staff member use their master key card to get me in. I collected my key card later. Sadly the event goers were.....not considerate! Taxi blaring out music at half midnight and revellers shouting about until someone must have told them to be courteous. Despite being next to the motorway, i slept really well after that. Clean and comfy sheets and pillows, large, open and light room in the daylight, had everything I needed. Breakfast had a good range, no cooked breakfast, but plenty to choose from with cereals, bread, pastries, fruit, yoghurts and hot drinks machine. Not much sugar for cuppas so ran out after just 4 people dining - I went to take my cup to my room to get some sugar and got politely told no - fair enough, asked for sugar, went back to the dining area to finish. Easy to check out, easy to park and have parking validated and great value for money, was convenient location for work and events i was attending. Would stay here again

Only went to use spa hot tub and sauna to be told don't have one and next night they was a party on when we got back at 6 pm it got that loud we packed up and went home at 8 pm very very unpleasant weekend