Sonesta Essential Augusta

The staff was friendly and hotel was relatively clean. However, the hotel reeked of cigarette smoke in the halls and in our room. In our room, the tv did not work, the sink did not drain, and there was no hot water to take a shower. The room was also missing one of the night stands.

Ambiente tranquilo.

Staff nice

We were given a room with the lock falling off the door. The entire hotel is in terrible condition. Will never stay there again nor recommend anyone to. The staff was nice, but the facility was disgusting.

I get it - it’s Masters week, so $400 a night is par for the course. But this was the worst hotel room I’ve ever stayed in. Several things missing upon check-in: towels, cups and 3 lamps not working. When we looked closer, the sink fawcet filter wasn’t there, causing a waterfall of water to burst out. The fire suppression sprinkler was covered in tape, causing it to be impossible to work after a recent remodel (I’d hate to see it pre-remodel!) and the bed frame made some weird noises every time we moved around. Also the complimentary breakfast buffet was sparse at best, empty at worst. Last but not least, when we returned from dinner, they sold all the parking spots for $20 to partying patrons at the bar down the street. When we asked for some compensation after citing all of the issues, we were told no, that it’s Masters week, and we could basically pound sand.