Woodlands Lodge Hotel

Our room looked tired. Decorating was of poor quality. The room was noisy and right next to a gravel car park. There was no hot water for hours and no heating at all during our stay. We had to use an electric room heater to try to warm the room up. Staff were pleasant.

The only problem we encountered with this hotel was that there wasn't a lift or secure place to leave our luggage. My husband and I are elderly and were on route to go on a cruise from Southampton so had two large heavy suitcases and there were no ground floor rooms available. The young lady on reception, however, was brilliant and took both cases to our room, not an easy feat! Really enjoyed our stay and will choose this hotel in the future.

Parking is easy Room immaculate Staff amazing Building full of character and so so well looked after I sat in the garden with a drink watching the sun dip behind the trees in the distance and honestly could have been anywhere in the world, there was just perfect.

WILL NOT BE RETURNING! Oh dear, well from what the pictures show and the price we paid it would seem to be regarded as somewhat a higher end hotel compared to your standard? Upon receiving our key we walked up to our room only to find the door unlocked and slightly open. We entered and LOCKED the door. The smell from the bathroom was a foul one. Constantly smelling of waste. And the decor was tired and looked rough. Oh not to mention the leak coming through one of the walls. Regardless of this we were tired and it was getting late. I woke early the next morning for work only to find the door was UNLOCKED during the night. I then reassured my partner and told her to lock the door and leave the key in the lock until I got back from work. She then rang me a few hours later to tell me someone was trying to get in. No knock, just force. She opened the door to find a woman. Who replied oh I thought my colleague was in here. No sorry nothing. DISGUSTING! My parter and daughter are in the room frightened and yet this woman did not care. For the rest of our stay we made sure we constantly locked the door. We went out for some food of course once again locked the door. Only to come back to it unlocked and our things moved. No clean sheets or anything? I went down and told the receptionist who looked at me like I was an idiot. Once again no apology. The staff seem to have no regard for the guests and I’m utterly disgusted. Got a frightened little girl and a concerned partner. Nice one

Very pleasant stay. V good hotel and excellent value. Only disappointment was there was an incredibly noisy family (shouting and screaming) next to my room and the sound went straight through the walls/ceiling until about midnight and then kicked off again at 3am - but obviously not the hotel's fault.