VILNIUS PARK PLAZA HOTEL & SPA, Restaurant, Panorama Bar, Conference & Banquet Center

Our room was dirty we complained in reception and they let us change the room, we got another cleaner room. The man that worked in reception that evening was give us acess to swiming pool and we need pay 20 euros for a family of 3 persons. Normally it cost 20 euros for 1 person but because of the inconvinece with room not being clean he said we can get discount to swiming pool. After breakfast we did go to reception and ask when we can go to the pool area and this woman in reception name Evelina accused us of lying and that our first room was clean and nothing was wrong according to her and the cleaners. Evelina also said they check rooms daily for cleaning she cannot give us discount to pool because the one who worked night shift not had told her that. But overall the hotel itself is dated and needs an upgrade, it is also dirty stains everywhere and musty smell in rooms. Staff is rude and also accuse their guests of telling lies. I never will stay here again i not even recommend this hotel to my worst enemy. Also it lacks of service on site, bar closes in 22 and there is no option to get a coffee or a late night snack.

Staff were very friendly

Large room, friendly staff, good location

Good service, polite and friendly. Really convenient for the Vingis parkrun

Very old, dirty carpet. Needs a serious refurbishing