Hallmarc Studios

Broken coffee maker and none in the lobby

The lady was so sweet and happy to check me in. Tell me about the area. The room was clean just on small tube of shampoo and 1 small bar soap. The ac was not working. The bed seemed small for 1 person. Ice machine and snack machine was pretty much empty.

Staff was very nice. Not bad for a low rent spot. Room was clean. First room smelled badly of smoke. Changed rooms and it was fine.

courteous staff, clean room , quite place ,good location.

The room smelled like cigarettes

Worst motel I’ve ever stayed at customer service garbage roaches in the room bad felt like you were sleeping on a rock not worth the money

Had critters

The room is comfortable and clean

Gret place for the price. Other than a few stains on the carpet, I had a good stay. Good location, only minutes away from food and shopping. the main caveat was that they allow anytime check-in at no additional charge. Since I work 24-hour shifts and get off work in the morning, this is a huge benefit for my personal needs. I will be returning and making this my primary hotel for the Part Arthur area.

clean room . location. quite place. staff mrs Liza was very proffesional and knowledgeable.

I really like to stay here every time that I come to work turnarounds by Port Arthur. It’s very clean, the housekeeping ladies are amazing, always making sure you have what you need. The front desk ladies are also very helpful.

clean room

Everything was great except the frog made a very loud humming noise.

It was nice and quiet

The lady was so sweet and happy to check me in. Tell me about the area. The room was clean just on small tube of shampoo and 1 small bar soap. The ac was not working. The bed seemed small for 1 person. Ice machine and snack machine was pretty much empty.

Bed extremely small and hard. Very uncomfortable

The room is comfortable and clean

Bed was way too hard. Water Piping was making loud noises every so often during the night and waking me up.

Staff was very nice. Not bad for a low rent spot. Room was clean. First room smelled badly of smoke. Changed rooms and it was fine.

courteous staff, clean room , quite place ,good location.

Was fine for a night stay

Excelente servicio, personal muy amable

The lady was so sweet and happy to check me in. Tell me about the area. The room was clean just on small tube of shampoo and 1 small bar soap. The ac was not working. The bed seemed small for 1 person. Ice machine and snack machine was pretty much empty.

Gret place for the price. Other than a few stains on the carpet, I had a good stay. Good location, only minutes away from food and shopping. the main caveat was that they allow anytime check-in at no additional charge. Since I work 24-hour shifts and get off work in the morning, this is a huge benefit for my personal needs. I will be returning and making this my primary hotel for the Part Arthur area.

clean room . location. quite place. staff mrs Liza was very proffesional and knowledgeable.

I really like to stay here every time that I come to work turnarounds by Port Arthur. It’s very clean, the housekeeping ladies are amazing, always making sure you have what you need. The front desk ladies are also very helpful.

I had a reservation at Hallmarc Studios from May 2 to May 4, booked through Hotels.com. Upon arrival, check-in was smooth, and the room charge of $165.83 was correctly billed to the card on file. Unfortunately, what followed turned an average stay into an incredibly distressing and financially disruptive experience. At 5:15 AM, I received a fraud alert from my bank notifying me that an additional charge of $483.00 had been made by Hallmarc Studios. This charge was completely unauthorized and absolutely shocking. I immediately contacted my bank’s fraud hotline and was told that the charge had been reversed, but due to it being a weekend, I would not see the refund for 3 to 7 business days. Concerned, I contacted the front desk right away and was informed by the clerk that the charge was a mistake and had been refunded. When I expressed how this unexpected withdrawal caused an overdraft on my account and placed me in a serious financial bind, the response I received was dismissive at best. I explained that I have limited financial resources, and this error significantly impacted my well-being, triggering both anxiety and depression. The clerk repeatedly brushed it off with, “Mistakes happen,” showing no genuine concern or empathy for the situation.

Liza was very prompt, attentive, and really nice. I felt very welcome there.

courteous staff, clean room , quite place ,good location.

Road construction made it a pain to get to and from until you learn the detours.

It was nice and quiet

Gret place for the price. Other than a few stains on the carpet, I had a good stay. Good location, only minutes away from food and shopping. the main caveat was that they allow anytime check-in at no additional charge. Since I work 24-hour shifts and get off work in the morning, this is a huge benefit for my personal needs. I will be returning and making this my primary hotel for the Part Arthur area.

clean room . location. quite place. staff mrs Liza was very proffesional and knowledgeable.