THE ONE Saigon - ANGIA Hospitality

The staff are very friendly and helpful with check in. The laundry inside the unit is also very helpful as well. There are several lights that are not working so beware of those switches that does nothing. The water tank in the toilet take a little long to fill up so be mindful between flushes. Overall it was a great stay.

Loved how nothing was overdone – just clean, cozy, and well thought out

The pictures like most places on Expedia from my experience are deceiving. The unit I stayed in was run down compared to the pictures shown on Expedia. I could only get one key card for the room which is a complete pain since you need it to operate the elevator.

They texted us at least 12 hours before checking in to ask us when we would be arriving but still, when we got there, they didn’t have the apartment we rented available for us. They put us in a larger apartment but forced us to change rooms 14 hours later and then tried to charge us for not washing the towels we used. They also tried to charge my brother for not washing the towels, even though there is zero information anywhere that states you must do so. Additionally, you need a special key fob to get up the lift but they only provide you with one, which is massively inconvenient for a family of 4.

SCAM – Avoid at All Costs! I made a reservation through Expedia weeks ahead of time with a confirmed check-in at 3 PM. However, at 4:20 PM, I received an email from the hotel saying my room had been "flooded," had a "broken leaking AC," and "mold on the walls." They claimed it would take a long time to fix, and the only solution they offered was to send me to another property. The alternative hotel they suggested had a 3-star rating (with terrible reviews, including "the worst hotel possible") and cost only $30 per night. Then, they wanted to move me again to another property, meaning I'd be bouncing around from hotel to hotel for my entire 5-day stay. I immediately refused and requested a refund, but they flat-out refused. It was clear they were trying to take my money and leave my family—my husband, daughter, and me—without a place to stay. Thankfully, Expedia stepped in, fully refunded me, and helped me find another hotel. By 6:21 PM, I was in a new hotel, safe and settled. This hotel is a SCAM! The way they handled everything was unprofessional and incredibly stressful. Huge thanks to Expedia for stepping up and saving the day!