Name: JR-East Hotel Mets Shibuya
Address: 3-29-17 Shibuya, Tokyo, Tokyo (préfecture), JP
Price range: 202 $US–343 $US per night
Rating: 8.7

Ce qu'en disent des voyageurs

L'hôtel JR-East Hotel Mets Shibuya reçoit de nombreux éloges pour son emplacement ultra-pratique près de la gare de Shibuya, ses chambres modernes et propres, ainsi que son personnel amical et serviable. Cependant, certains commentaires soulignent la taille compacte des chambres et le bruit occasionnel des trains en fonction de l'emplacement.

Les clients apprécient les détails pratiques tels que la laverie sur place, le comptoir d'articles de toilette bien garni et le café dans le hall d'entrée ; certains ont trouvé les bornes d'enregistrement automatique impersonnelles ou déroutantes. Les avis sur le petit-déjeuner sont mitigés, beaucoup se réjouissant du buffet et du pain perdu, mais d'autres trouvant les options trop axées sur la cuisine japonaise ou répétitives et le café inégal. Quelques commentaires mentionnent des difficultés à se repérer depuis la gare en raison des travaux et de la signalisation. Attendez-vous à une base efficace et bien située pour explorer Shibuya et ses environs.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les machines à laver sur place et le comptoir d'articles de toilette bien garni sont salués, ainsi que le café/thé gratuit dans le hall d'entrée et les équipements de base utiles dans la chambre. Quelques-uns notent des cycles de lavage plus longs, mais la commodité globale est élevée.

Avis de voyageur à ce sujet

10

Tiffany

18 août 2025

·

A séjourné 8 nuits

This hotel is super conveniently located to everything I needed! Their laundry facilities were supremely helpful and the fact that I could check if any machines were free from the comfort of my room was amazing!! The front desk staff was really helpful and helped me book luggage forwarding to the airport for the first time, had a luggage scale to borrow, and had a fully stocked amenities bar for my personal grooming needs. I could not ask for a better hotel and will definitely be back!!

10

Erica

3 oct. 2025

·

A séjourné 6 nuits

Room was a tad small, but was very clean. Amenities like laundry and toiletries (razor, soap, tea, etc) are available 24/7. Staff was extremely helpful, and have a translator on hand if needed. Self check-in and check-out was very straightforward. Hotel has it own pathway to Shibuya station and easy access to JR line. I read a review saying stairs was the only way to get to the 3rd floor elevator to access the hotel, but there is an entrance to the left of the stairs where you can access the elevator on the 1st floor so you do not need to carry your luggage up to the 3rd floor. Overall great stay.

10

eunice

3 janv. 2026

·

A séjourné 4 nuits

Clean, convenient location near the Shibuya train station. Wonderful amenities counter, great coffee any time in the lobby. Reasonably priced. Very friendly and helpful staff.

10

Merethe

10 oct. 2025

·

A séjourné 6 nuits

God, stor seng med god plass til to. Bad med alle nødvendigheter. Rent, bra internett. God beliggenhet, 3 min fra Shibuya stasjon. Restauranter og FamilyMart like ved hotellet. Stille og rolig. God air condition. Vannkoker og lite kjøleskap på rommet. Micro, kaffe/te, vaskemaskin ved resepsjonen.

10

Joyce

1 juin 2025

·

A séjourné 3 nuits

Pleasantly Surprised! Its prime location offered unparalleled convenience: just steps from a 7-Eleven, direct access to the railway station via the third floor, and a nearby coffee shop. Within a short walk, we reached the busy shopping mall area and the iconic Shibuya Crossing. The room, though compact—a common feature in Tokyo—was impeccably clean, including the bathroom. Positioned on the 11th floor, we enjoyed a peaceful retreat away from the city’s hustle. A standout feature was the in-room washer/dryer combo, complete with detergent. We could monitor the laundry status directly from the room’s TV that added to our convenience. While we didn’t opt for the daily morning buffet, we decided to try it on our last day. It was easy to walk in and pay, and the buffet offered a nice variety of options. Additional amenities included a selection of toiletries (toothbrush, hairbrush, bath salts, etc.) available in the lobby, and complimentary hot water and coffee in the lobby. The staff were exceptionally friendly and accommodating, with English-speaking personnel making communication seamless. Overall, this hotel exceeded our expectations, and we would definitely stay.

10

Jacky

6 avr. 2025

·

A séjourné 5 nuits

Enjoyed my time here. Room is slightly smaller but you get what you paid for. Close to Shibuya station and konbinis. Staff was available and very quick to act. Free coffee and teas and easy to work washing machines. Can view status on tv and took two hours to wash. Easy self check in process and amenities available 24/7. Would definitely stay here again!

6

Hong Leng

31 oct. 2025

·

A séjourné 5 nuits

Location was pretty good within walking distance to Shibuya South Entrance thus avoiding huge crowd at famous crossing. Used the laundry too with detergent included and drying. Took a while to complete the whole cycle. The only downside is the pillow…2 pieces which they could have provided additonal as they were soft.

10

Kit

8 août 2025

·

A séjourné 7 nuits

交通方便，冰塊機和洗衣房很讚，24小時入住，環境清潔衛生。

10

Tak

16 nov. 2025

·

A séjourné 6 nuits

Room was clean. Staff was very friendly and helpful. Had to do laundry a couple times during my stay, so it was very nice to have the laundry facilities in the building. Very short walk to shopping, restaurants, and the Shibuya train station.

10

Ayesha

21 sept. 2025

·

A séjourné 2 nuits

Attached by a bridge to the shibuya train station- it was easy to get to the hotel with our luggage. And only a 10-15 min walk to shibuya crossing. For first time visitors, we loved this hotel, especially for the price. I was concerned about the “twin” bed they advertised for 2 people- it was as large as a full and comfortable. They have a coffee/tea machine in the lobby with some nice amenities available to take back to your room. Will definitely stay here again.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les chambres et les espaces communs sont fréquemment décrits comme très propres et modernes. Un petit nombre d'avis signalent des oublis de ménage tels que des débris restants, des serviettes manquantes ou de la moisissure/des cheveux dans la salle de bain.

Avis de voyageur à ce sujet

10

Alex

26 oct. 2025

·

A séjourné 6 nuits

Laundry was convenient and easy to use, room was clean and tidy, exactly as depicted. Great location, near station and extremely friendly and helpful staff.

10

Michelle

25 oct. 2025

·

A séjourné 2 nuits

clean room

8

Pavlos

6 janv. 2026

·

A séjourné 1 nuit

Very clean and everything okay

10

Christina

29 avr. 2025

·

A séjourné 2 nuits

Very helpful front desk staff. Located in a more quiet area of Shibuya which I liked. Lobby is located on the 4th floor. The one not great issue was cleanliness of the bathroom- sink had some of last occupant’s remnants still there and shower had last occupant’s single hair on the shower wall. But since everything else was great, I would still consider staying here again.

10

Margaret

19 nov. 2025

·

A séjourné 4 nuits

Very Clean, Helpful and Friendly Staff and Great Location

4

rungyi

19 août 2024

·

A séjourné 1 nuit

場所が便利なこと以外、特に良いところはないように感じました。特に部屋の清潔さがひどく、バスルームはカビが生えていて、壁紙が汚れているのはまだ我慢できるとしても、部屋にほこりが多くて、夜も咳が止まらず、よく眠れませんでした。

10

Miia

31 janv. 2026

·

A séjourné 2 nuits

Clean & modern hotel at a very central location

10

Paul

30 nov. 2025

·

A séjourné 2 nuits

Very clean

8

Tetsuro

16 sept. 2022

·

A séjourné 2 nuits

２泊したがお菓子の「かきのたね」を床に落としていたが、そのまま残っていた。掃除がきちんとなされていない。

10

Syuen

16 oct. 2025

·

A séjourné 2 nuits

清潔な客室

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont compactes selon les standards de Tokyo, avec des lits confortables et une climatisation efficace ; l'espace de rangement peut être limité. Le niveau sonore varie en fonction de la chambre, certains entendant les trains ou les bruits du couloir et d'autres trouvant le calme.

Avis de voyageur à ce sujet

8

Daniel

11 août 2025

·

A séjourné 4 nuits

The rooms were nice and clean and so was the hotel generally speaking. Only complaint was the soundproofing: could hear trains passing quite easily, and could also hear noise from the halls and adjoining rooms pretty well.

10

Wenyan

3 oct. 2025

·

A séjourné 3 nuits

You can’t beat the location- so convenient to go anywhere. The room is a bit small but enough for myself. Even though my room was right above the train track, the noice was minimal. There are many landmarks nearby, I highly recommend it.

10

Merethe

10 oct. 2025

·

A séjourné 6 nuits

God, stor seng med god plass til to. Bad med alle nødvendigheter. Rent, bra internett. God beliggenhet, 3 min fra Shibuya stasjon. Restauranter og FamilyMart like ved hotellet. Stille og rolig. God air condition. Vannkoker og lite kjøleskap på rommet. Micro, kaffe/te, vaskemaskin ved resepsjonen.

8

Serene

12 juin 2025

·

A séjourné 5 nuits

Excellent shower water pressure, good breakfast, tiny room with a bed that barely fits two people

8

Michael

26 avr. 2025

·

A séjourné 3 nuits

The JR-East Hotel Mets at Shibuya exceeded my expectations. After leaving an APA hotel in Ueno, I noticed a huge difference being able to control the room temperature here. The room was clean, small (expected), and had everything we needed. One minor annoyance was the outlets—converters and heavier chargers didn’t sit firmly, though a phone charger was provided and helped. The bed was decent (the APA bed was slightly better), but being able to sleep in a cooler room during 25+ degree days made a big difference. Staff was helpful, and check-in/check-out was simple. The location was great—about 7 minutes to Shibuya Crossing and 250 meters to JR lines. For the price, the room and location met expectations, and I’d stay here again.

10

James

22 nov. 2025

·

A séjourné 3 nuits

We loved this hotel! Right in the heart of Shibuya next to the train station it was convenient to get anywhere. The hotel is in very good condition, the service was outstanding and the amenities were great. Our first room faced the train tracks and was too loud so we requested a change of room to the other side of the hotel which we were granted and it was much better.We would stay here again for sure and recommend it to others

6

Emmanuel

29 nov. 2025

·

A séjourné 2 nuits

Chambre minuscule. Pour une personne c est ok pour 2 personnes avec des valises c est compliqué.

10

Dmitrii

16 sept. 2025

·

A séjourné 3 nuits

Uns hat alles super gefallen! Ein recht großes Zimmer für Tokio, sauber, hell, nur ein kleines bisschen laut wegen der Nähe zum Bahnhof, allerdings haben wir es als Vorteil gesehen. Man erreicht vom Hotel sehr schnell alle Sehenswürdigkeiten von Shibuya. Wir würden das Hotel unbedingt weiterempfehlen!

10

Kyle

8 sept. 2025

·

A séjourné 3 nuits

The rooms are quite small but you can’t beat the price and convenience.

8

Gema

4 nov. 2025

·

A séjourné 6 nuits

“Small room but great stay!” The room was small, but very clean and had everything I needed. The amenities were great and the location made it super easy to get around Shibuya. Perfect spot if you’re looking for convenience and comfort in the city.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le personnel est largement décrit comme amical, serviable et efficace, aidant souvent au transport des bagages et à la récupération d'objets perdus. Certains clients ont trouvé les bornes d'enregistrement automatique impersonnelles ou déroutantes, et quelques-uns ont mentionné une maîtrise limitée de l'anglais.

Avis de voyageur à ce sujet

10

T

13 avr. 2025

·

A séjourné 5 nuits

The front desk staff was very helpful in assisting us with the questions we had. They even called vendors to inquire availability of items we were looking for. Room was small so better suited for those with carryon luggage.

10

eunice

3 janv. 2026

·

A séjourné 4 nuits

Clean, convenient location near the Shibuya train station. Wonderful amenities counter, great coffee any time in the lobby. Reasonably priced. Very friendly and helpful staff.

10

Kenny

18 oct. 2025

·

A séjourné 7 nuits

The staff was amazing here, everyone was so helpful. This place is also super close to shibuya station and square, so everything was accessible.

10

Mehr

16 nov. 2025

·

A séjourné 6 nuits

Incredibly convenient location. You just exit Shibuya Station from New South Gate and follow signs to the hotel. The hotel was quiet and clean and had everything we needed for our stay. Staff are able to help arrange luggage forwarding to your next hotel for you. Will definitely stay here next time I visit and would recommend to everyone.

10

Thomas

1 avr. 2025

·

A séjourné 3 nuits

Friendly and helpful staff - great location and perfect first place for getting over our jet lag - great breakfasts

10

Lau Chin

20 déc. 2024

·

A séjourné 2 nuits

I have lost an item at the hotel room. Front desk and cleaning staff quickly locate my item and keep them safe. Thanks for their prompt reply and assistance

10

Suzuko

7 nov. 2022

·

The cleaning staff was super friendly and helpful. Overall of the staff was very polite and accommodating. The train station is literally right in front of the hotel and the surrounding have great food choices. I will definitely come back if I ever visit Japan again

8

Kevin

17 mai 2025

·

A séjourné 4 nuits

Check in was a little challenging after a long day/flight. I’m not a fan of four employees watching as you struggle with a computer to check in.

10

Tak

16 nov. 2025

·

A séjourné 6 nuits

Room was clean. Staff was very friendly and helpful. Had to do laundry a couple times during my stay, so it was very nice to have the laundry facilities in the building. Very short walk to shopping, restaurants, and the Shibuya train station.

4

Joanne

10 nov. 2025

·

A séjourné 5 nuits

There was little interaction with staff as it was a self-check-in/out sort of place. Basically a budget hotel. The room was extremely tiny and one side was butted against the wall so one person ( of a couple) would have no bedside table. No space to walk when two suitcases are opened. The only good thing is the hot water was constant and pressure was decent. Also the hotel is linked to the shibuya station so rather convenient location

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Excellent emplacement connecté à la gare de Shibuya ou à une courte distance de marche de Shibuya Crossing et de nombreux restaurants/magasins. Certains clients ont trouvé l'itinéraire déroutant en raison des travaux et de la signalisation, et d'autres ont noté le bruit des trains.

Avis de voyageur à ce sujet

10

Kristopher

25 avr. 2025

·

A séjourné 3 nuits

Location was great. Only five minute walk from Shibuya Station

10

denyce

9 févr. 2026

·

A séjourné 2 nuits

The hotel is a lot nicer than their photos do them justice. The location is great, a short walk to Shibuya crossing and all other tourist spots like the pokemon center and don quijote. Also located above a subway station! The bed was very comfortable and the room was great. I would for sure stay here again.

10

Chantelle

2 janv. 2026

·

A séjourné 5 nuits

Excellent location! About a 10 or so minute walk to Shibuya Centre in one direction and a 10 minute walk to Daikanyama in the other direction. Very close to the train station. Room was clean and relatively spacious for Tokyo standards. Staff were lovely and very helpful. I would absolutely stay here again.

10

Maria Tereza

24 oct. 2025

·

A séjourné 4 nuits

Quarto bem espaçoso e localização maravilhosa

10

Hope

16 oct. 2025

·

A séjourné 4 nuits

Great location, literally connected to Shibuya Station and the Shibuya Sky building. Lots of restaurants and coffee within walking distance. Short walk to the Scramble and Hachikō Square. Easy to jump on the train or grab a taxi. Very helpful front desk staff, easy check-in and check-out process. Room was the largest we had in Japan, and was very quiet. Would definitely stay here again!

10

Matilde

6 oct. 2025

·

A séjourné 4 nuits

Book a stay at this hotel! We were thrilled we did as the rooms were a decent size, check in was easy, breakfast was convenient and good (both Japanese and Western options), very clean, very quiet and most importantly the location was amazing! It is connected to the Shibuya train station so we could access any part of Tokyo very easily! Also walking distance to lots of dinning options and Shibuya crossing, but far enough away that it is quiet! I would 100% recommend this hotel and would gladly stay here again! After staying at 4 different hotels during our Japan trip (including another in Tokyo), this was the best hotel overall!

6

Wuwei

15 déc. 2024

·

A séjourné 2 nuits

Location is not easy to access, there are lots of detour getting through the mall. Just like going through a maze every single day. Waste time, do not recommend this location.

8

Elsa

10 juin 2025

·

A séjourné 4 nuits

Good location. Small but clean rooms. A walking path is connected to the new South Gate of JR Shibuya station which is located at the end of the train platform.

10

Paul

24 nov. 2025

·

A séjourné 5 nuits

The location was difficult to find from the station however after crossing the scrabble square walkways the hotel was very accessible. Was a five minute walk to the main crossing and station The staff were fabulous from the receptionist to housekeeping . Nothing was an issue Overall would stay again without hesitation

10

Ayesha

21 sept. 2025

·

A séjourné 2 nuits

Attached by a bridge to the shibuya train station- it was easy to get to the hotel with our luggage. And only a 10-15 min walk to shibuya crossing. For first time visitors, we loved this hotel, especially for the price. I was concerned about the “twin” bed they advertised for 2 people- it was as large as a full and comfortable. They have a coffee/tea machine in the lobby with some nice amenities available to take back to your room. Will definitely stay here again.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Les avis sur le petit-déjeuner sont mitigés : beaucoup ont apprécié le buffet et les options comme le pain perdu, tandis que d'autres l'ont trouvé trop axé sur la cuisine japonaise, parfois froid ou répétitif, avec un café inégal.

Avis de voyageur à ce sujet

10

Justine

28 mars 2025

·

A séjourné 4 nuits

Staff was very nice, breakfast is included in stay, clean, and right next to the train station. Breakfast was great and staff very attentive, trash is removed and towels changed out daily.

10

Maria

27 mars 2025

·

A séjourné 3 nuits

Great stay for our family of four adults. Location was central and close to train station. Minutes away from restaurants, both large ones (Shibuya Stream) and smaller family-owned ones. Breakfast was wonderful—a great variation and of very good quality. Rooms are very clean (newer hotel) with ample space for Tokyo standards. Daily cleaning was done with no additional charge. Laundromat was a plus. Checking-in was a breeze.

8

Billie

18 oct. 2025

·

A séjourné 4 nuits

The location of this hotel is fantastic and the property is beautiful. The check in system is interesting, there is a person there to help but the process is done on a kiosk. It’s right on the Shibuya station so super easy to get to other parts of Tokyo. My only complaint about my stay is the breakfast. Most of the options are fish based and more what feels like a lunch dishes than breakfast. You have to pay extra for the breakfast and they don’t allow refunds. I tried eating there two mornings and just gave up. Other than that though, I loved staying here and would stay there again.

10

Carleigh

15 nov. 2025

·

A séjourné 3 nuits

Clean rooms, nice bathrooms. We loved the breakfast buffet, the French toast was so yummy. The staff was kind and very helpful.

8

Youn Jung

16 janv. 2026

·

A séjourné 2 nuits

Good combination of Japanese and international breakfast

8

Dave

31 oct. 2025

·

A séjourné 13 nuits

Hotel staff were incredibly courteous and helpful. This hotel can not be in a better location for a Tokyo visit. The only concern was the breakfast. Food is Asian themed and served cold. Single coffee machine was usually out of commission and coffee was poor when it did work. If you are from a western country, I recommend skipping breakfast here and picking it up on the go.

10

Odun

15 sept. 2025

·

A séjourné 2 nuits

Awesome hotel. Breakfast is great and generous! No complaints at all. Will stay again.

10

David

24 juil. 2025

·

A séjourné 4 nuits

Friendly staff but the breakfast was marginal at best - but with that said it was not a western style breakfast as I was used to. But expected FYI

10

Maylin

18 avr. 2025

·

A séjourné 5 nuits

The room was smaller than expected but have the essentials that we need. Room was clean and the bed was comfortable. The hotel has a mandatory room cleaning policy on the 4th night to make sure the rooms are sanitary, which we love. We love a clean room! We love the breakfast buffet but we wish there is more variety in the menu. We stayed for 5 nights but we got tired of the same breakfast menu on the 3rd day. The hotel is conveniently located. It is just right the JR station and just minutes walk to Shibuya Scramble.

10

Adil

21 déc. 2024

·

A séjourné 6 nuits

I liked the convenient location of this hotel, close to Shibuya Station , many choices for eating and shopping. Room was very clean and staff was very attentive and helpful as it is customary of Japanese people. Breakfast was Japanese style and it could be improved by adding Western style breafast. More choices of bakery items, cheeses, yogurts and jams.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	175 $US
février	197 $US
mars	233 $US
avril	242 $US
mai	235 $US
juin	194 $US
juillet	195 $US
août	174 $US
septembre	217 $US
octobre	244 $US
novembre	226 $US
décembre	203 $US

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $343	17 $303
18 $224	19 $202	20 $202	21 $342	22 $240	23 $253	24 $316
25 $278	26 $240	27 $316	28 $258	29 $316	30 $316	31 $316

di	lu	ma	me	je	ve	sa
1 $218	2 $218	3 $297	4 $218	5 $271	6 $316	7 $316
8 $290	9 $240	10 $278	11 $233	12 $316	13 $316	14 $316
15 $284	16 $246	17 $233	18 $223	19 $316	20 $316	21 $316
22 $316	23 $214	24 $235	25 $206	26 $303	27 $278	28 $316
29 $218	30 $218

JR-East Hotel Mets Shibuya

Prix pour JR-East Hotel Mets Shibuya

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Superior Single Room (1 Adult)

Twin Room Residential Style 2 Adult

Superior Twin Room (1 Adult)

Deluxe Twin Room Residential Style Up to 4 Adult

Deluxe Twin Room Residential Style 5 Adult

Superior Double Room (2 Adults)

Superior Twin Room (2 Adults)

Superior Double Room (1 Adult)

Superior Single Room (2 Adults)

Single Room Residential Style 2 Adult

Twin Room Residential Style 1 Adult

Single Room Residential Style 1 Adult

Avis des voyageurs sur JR-East Hotel Mets Shibuya

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Vous envisagez cet hôtel pour votre voyage à Tokyo ?

Prix pour les dates à venir